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Nextdoor Reptiles

1.0 (1 review)

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4 years ago

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Cuda Uniform

Cuda Uniform

(2 reviews)

Downriver

Put in a badge order first week of October. Smith and Warren has a guaranteed production of 3…read moreweeks, Cuda tells me four weeks. I call after four weeks and am told badge is not in. Fast forward to nine weeks after order and no badge. Calls placed today to Cuda were not answered on my cell phone, so I called from my work phone moments later and they picked up. The games, the lies, the incompetence is too much. You can tell the company forgets to order the clothing you paid for (happened with pants order), and can't even order a badge. Avoid Cuda at all costs. Ask your fellow coworkers about Cuda and I guarantee everyone will tell you they are awful. I have put in a credit card transaction dispute after this latest bit of theatrics.

Unfortunately same experience as previous reviewer but went one step further put in a order and…read morepaid owner stated it would take up to 2 weeks gave them a one week buffer and called told me it would be in it was on backorder waited 2 weeks now getting to be crunch time where I need the product oh sorry they're not in yet wait another week called no answer decided to call the manufacturer and ask if I order has been placed manufacturer stated they have not delivered to them in quite some time and no order was placed this is a downright lie and I never received a refund or my order but you know I'm still waiting on a phone call to tell me my order is in and it's only been a year it must be that new tortoise version that UPS is using to cut back on costs I bet when I get to retirement age the order should be in just go somewhere else if you can't get an item just tell me don't lie

PetSmart

PetSmart

(22 reviews)

Warrendale

This is the worst business ever!!! Renaldo cancelled a…read morecurbside pick up for a girl in need without my consent; he was RUDE, hung up on me, & wasted my time without assisting me at all. Customer Service was AWFUL as well hanging up on me!!! Oh, they won't refund me for 3-5 business days; this location is DISGRACEFUL!!!!!!!

Fire the manager Sarah has a dozen terrible reviews calling her out as a very terrible manager…read more Fire the corporate IT team for living in the 90's you can't use a Visa card with a PO box for billing address. Why do hundreds of companies I've ordered from the last 30 years have this option? Are you aware how many million dollars this costs your company?. Now read this mind blowing experience from your Dearborn Mi store yesterday.  After trying several times to order online for the 20% off sale, I gave up and went to the store a few hours later, now it's really good. I asked a young lady working in the aisle stocking to help me. She listens and says let me talk with the manager on the radio. She tells me Sarah said easy just go to the front and purchase a gift card for the amount you want to spend. Sounds great. I picked up 2 bags of Dry Dog food, the same as in the online shopping cart. I did exactly what the manager said, purchasing the card then took a seat on a flatbed cart to order. Note this all happened just outside the manager Sarah's office in front of the store.  Now this crazy vengeful Manager Sarah sends a lady employee out to tell me and the cashier, while looking directly at that most orders take 1,2,and most likely 3 hours to be ready for pickup. Bullshit I have my cart right here and did what Sarah said, she made no mention of any time to receive. Sarah actually sent the employee out of her office to rile me up.  Well it worked totally pissed off, lied to by your store manager Sarah FIRE HER.  Gets even better after going back and forth. She said didn't you read the fine print on the order you just placed, hell no I didn't because you told me how to order. She finally said I don't like the way you are talking to me and I should just cancel your order. As a manager myself for 30 years in retail this would get me fired as Sarah definitely should be. I'm to review this on a dozen sites and send it to the board of directors and corporate offices. All this because you are 30 years behind the times to use a credit card for online orders.

Nextdoor Reptiles - reptileshops - Updated May 2026

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