Critters should act as a model for future pet owners. The conditions that the animals are living in…read moreis terrible and way over crowded. I decided not to purchase pet food from Critters due to the treatment of animals.

I got a ball python from them. I soon found out that she was severely damaged and extremely…read moreunderweight. They refused to tell me anything about her other than her morph and gender. I had no idea her age, weight, or anything. Worst pet store ever.

I've been a loyal customer at Petco Store #1964 in Allen Park for years. I paid $75.99 for…read moregrooming, but after the service, Grooming Manager Kirsten G. and Store Manager Rachael tried to enforce a hand-written $20 "late pickup fee" that was not listed in the contract or posted anywhere. When I asked about it, they said it would be "rude to mention the late fee prior to service," which made no sense. Despite my long history as a customer, they refused to waive the fee, and I was threatened with criminal charges for refusing this undisclosed charge. This was extremely unprofessional and egregious. I hope corporate does what's right and ensures proper training for their staff

Came to drop off my dog and witnessed an employee stick a razor in another dogs mouth that she…read moreclaims was "aggressive" and also claimed they are told to stick the back of the razor in the dogs mouth which i do not understand how that would help the dog. Do not take your pets to petco or petsmart the are not trained correctly mind you that was the manager!!! and she was training a new employee

What a gem! it's small but it's a complete, full service pet supply store. The staff is…read morefriendly, helpful and knowedgeable. Recently they went over and above the call of duty by delivering my cat tree (which I couldn't fit in my car) for FREE. The driver even vehemently refused a tip!

Amazing workers. They have a good variety and the workers are amazing. They watched my dog. I'm…read morefriends with the owner. I get really good discounts and yeah that's all.

Put in a badge order first week of October. Smith and Warren has a guaranteed production of 3…read moreweeks, Cuda tells me four weeks. I call after four weeks and am told badge is not in. Fast forward to nine weeks after order and no badge. Calls placed today to Cuda were not answered on my cell phone, so I called from my work phone moments later and they picked up. The games, the lies, the incompetence is too much. You can tell the company forgets to order the clothing you paid for (happened with pants order), and can't even order a badge. Avoid Cuda at all costs. Ask your fellow coworkers about Cuda and I guarantee everyone will tell you they are awful. I have put in a credit card transaction dispute after this latest bit of theatrics.

Unfortunately same experience as previous reviewer but went one step further put in a order and…read morepaid owner stated it would take up to 2 weeks gave them a one week buffer and called told me it would be in it was on backorder waited 2 weeks now getting to be crunch time where I need the product oh sorry they're not in yet wait another week called no answer decided to call the manufacturer and ask if I order has been placed manufacturer stated they have not delivered to them in quite some time and no order was placed this is a downright lie and I never received a refund or my order but you know I'm still waiting on a phone call to tell me my order is in and it's only been a year it must be that new tortoise version that UPS is using to cut back on costs I bet when I get to retirement age the order should be in just go somewhere else if you can't get an item just tell me don't lie

Favorite Pet Supply Plus Store because they have the nicest and most helpful people working…read more Everything on the shelves is nicely organized, and it's easy to shop and spend money here.

Great, clean, local store with a large inventory. I find the pricing to be be very competitive…read more Staff is always friendly and helpful. Highly recommend!

The store is disgusting, and the employees are trashy and extremely rude. Customer service was…read morenonexistent.

I gave them a 1 star, and that was being generous. I…read morebrought my Lab in for service: Pawdicure Val. $26.00. Every time I have brought my dog here they tell me they will call when ready. No problem, but today I was lightweight scolded by the Manager: Brittany. She told me that it only takes 5mins for the service. It in fact does not. She told me it was put into notes that I was to stay in store? Then if that was the case, why she did not tell me. In fact why didn't anyone else mention it on prior services? Today I paid for a Pawdicure, and only received a nail trim. Yes, I called to complain and now I'm asking for a full Refund. When I asked the manager about my dogs paws and the residue and hair, she said I have to request that. If you pay for a Pawdicure why do I need to reiterate that, it's included..... SMH! Today is the last day my dog will ever return. I was a customer almost a year, and this will be the last time they see us or our business!!!!

Able to get in and out quick when need be love being able to take my pet with me. Helpful staff.read more

Employees are always welcoming. The store is very clean every time I go in. They always have the…read moredog food I need that is hard to find at other stores.

This is the worst business ever!!! Renaldo cancelled a…read morecurbside pick up for a girl in need without my consent; he was RUDE, hung up on me, & wasted my time without assisting me at all. Customer Service was AWFUL as well hanging up on me!!! Oh, they won't refund me for 3-5 business days; this location is DISGRACEFUL!!!!!!!

Fire the manager Sarah has a dozen terrible reviews calling her out as a very terrible manager…read more Fire the corporate IT team for living in the 90's you can't use a Visa card with a PO box for billing address. Why do hundreds of companies I've ordered from the last 30 years have this option? Are you aware how many million dollars this costs your company?. Now read this mind blowing experience from your Dearborn Mi store yesterday.  After trying several times to order online for the 20% off sale, I gave up and went to the store a few hours later, now it's really good. I asked a young lady working in the aisle stocking to help me. She listens and says let me talk with the manager on the radio. She tells me Sarah said easy just go to the front and purchase a gift card for the amount you want to spend. Sounds great. I picked up 2 bags of Dry Dog food, the same as in the online shopping cart. I did exactly what the manager said, purchasing the card then took a seat on a flatbed cart to order. Note this all happened just outside the manager Sarah's office in front of the store.  Now this crazy vengeful Manager Sarah sends a lady employee out to tell me and the cashier, while looking directly at that most orders take 1,2,and most likely 3 hours to be ready for pickup. Bullshit I have my cart right here and did what Sarah said, she made no mention of any time to receive. Sarah actually sent the employee out of her office to rile me up.  Well it worked totally pissed off, lied to by your store manager Sarah FIRE HER.  Gets even better after going back and forth. She said didn't you read the fine print on the order you just placed, hell no I didn't because you told me how to order. She finally said I don't like the way you are talking to me and I should just cancel your order. As a manager myself for 30 years in retail this would get me fired as Sarah definitely should be. I'm to review this on a dozen sites and send it to the board of directors and corporate offices. All this because you are 30 years behind the times to use a credit card for online orders.

Rats. I walked over to the dog food aisle, and two rats which were hanging out in the middle of the…read moreaisle went scampering off under the racks of dog food. That just ain't right. Buy yerself a couple of traps. Have some self respect. And yes, I live in the neighborhood.

I buy all my cat supplies from Pet Supplies Plus. I especially like to shop there when I can get a…read morediscount on the cat food. I have two indoor cats that I take care of and 2-4 outside, community cats I care feed. The cat food can get real expensive.

Store was fine but i joined the rewards to get their "deals" and within hours spam calls started…read more Havent stopped in 2 days. Harassing over and over again. Do not share your contact info with them. They will sell it. They dont care about customers as my phone has never been blown up so badly.