Made the reservations online; price was quite attractive. When I got there was taken aback by the amount they hold for a deposit. That should be mentioned when making the reservations to avoid any unpleasant surprises. When I saw my car I laughed aloud. It was small and I thought it was a joke. lol and behold, the joke was on me. The car was clean, comfortable, new and updated. Best part? GREAT on gas! I will def use this company next time I need a rental car. The good service is always a plus and I'm happy for it :) read more

This was sent to home office and also Broward County Atty General. (Fort Lauderdale Location) The business rented me a car with a low tire, the alert went off 20 hours later at 25 psi (should be 35). I called the roadside # I was given, told that the Roadside DOES NOT do business with them anymore. So, they do not have roadside although they claim they do, further, calling that office, told to bring car in, took time out of my day to do so, instead of offering me another car, they told me, and I quote "you need to get that fixed". I explained it loses 6 pounds per day, (this was following day and I had filled it) and that it was not possible that I put something in tire or it would have taken 2 days before getting to alarm limit, they reiterated it was my problem. I asked to speak with manager that they had just gone back to speak with, they said he left out the back just then. I left with tire leaking, clearly unsafe, and I filled it every day after that, and when I dropped car off found there was no back door to building ( I took pics, so they were lying throughout. Expedia tried to speak with manager and they would not allow that either. Anecdotally, when I dropped the car off, there were 3 other renters all very displeased with what they had gone through in their rentals read more

Nextcar has terrible customer service. I would never recommend them to anyone. I made a reservation that was not honored, and I was left without a car. When I called to report the error, I was told nothing could be done. I wasn't offered a credit or a higher grade car for my inconvenience. Do not rent here. read more

RIP OFF.. 150 car rental + 15 per day for Toll fees + 29 per day required insurance because they accept no outside policy's and no credit card coverage. The total of the 159 rental we were told came to $498 I made them hand me back anything with my signature, went back to the bus to the airport offered him a 20 for the ride back called, and recorded them saying nothing would be put on my card!. read more

NEVER RENT A CAR THROUGH THIS COMPANY! I rented a car through them and was scammed. They told me they did not accept debit cards as a payment method so they had to process my payment in three separate transactions. They told me my security deposit was going to be $150 flat but they only did a security deposit of $1 and charged me $150. I have tried for a week to get a hold of a customer service specialist and have sent several emails and have not received any response. There was no damage to the car, I returned it with a full gas tank, and took pictures before and after to prove that there were no damages to the car. Please take me advice and never rent through their company. I am not one to write reviews, but this is just not okay and no one should go through this. I ended up paying close to $400 for a car when I was only supposed to pay almost $200. They are a scam!!!!! read more

You cant finalize rental online. They lure you in a cheap advertised price. When you get there you have to call to get picked up. Then you get your rental with all these extra cost. My $160 rental turned into a $400 rental with a deposit of $500. They I returned rental, everything was fine. 3 weeks later I get an unauthorized charge for $137, with no explanation of why I was being charged. read more

I would definitely use NextCar at the BWI airport again. It had the best price of all of the Rental Car Options we looked at online. The car was clean, the correct size for a couple on a 5 day visit, and the customer service at the counter was polite and helpful. Picking up and Returning the car was easy. The NextCar customer service counter is the last counter you will walk to when arriving at the airport. And the NextCar return entrance is the last entrance when you drop off the car. I bet they pay less rent to the airport and the savings are passed along to the customer. We read the other negative reviews after we returned from our trip, but had a great experience with this company. We paid a total of $330 for an Economy car (Hyundai Elantra) for five days (Pick up Thursday at Noon and return at 5AM Monday) read more

The car I received was such a piece of junk I paid extra to upgrade it. Enterprise was out of cars at the time I arrived so I walked up to the NextCar rental desk to make an appointment. I told the woman I needed a car from 8:30am Sunday June 7th until 7:30pm June 9th and she quoted me at $225 for the time I needed the car. When I returned my rental it was around 6:30 on June 9th. After returning I was on my bank app and discovered NextCar charged me an additional $142. The woman at the counter charged me for 2 days instead of three so that the price would look good enough for me to rent and then I got hit on the back end when I didn't return at 8:30am on the second day (which was never my plI called up to speak with the manager (Pam) who was extremely rude to me and at one point even told me to "stop talking". She was yelling at me so loud at one point one of her employees told her to shut the door of the room she was speaking in. A formal complaint has been filed with corporate. I spend thousands of dollars a year renting cars and have never been treated or spoken to like this before at ANY rental car location. I am also a manager myself and could NEVER imagine myself speaking to ANY CLIENT the way Pam spoke to me. If I could give zero stars I would. Spoke with corporate. They did nothing to resolve the issues I had. Horrible company would not recommend. read more

Extremely disappointed! I rented through Priceline. When you make your reservations, you are required to include pick up and drop off times. I picked up and dropped off at the scheduled times I stated on my reservation and they charged me for another full day because it was 2 hours over the 24 hr mark. When I called to inquire about the extra charge, I was told the customer service worker at the counter should have stated this rule. She never did and since I plugged my times in at the time of my reservation and was given a way less quote, I thought all was good. I just received an email that I will not be getting a refund for the extra "full" day charge. Awful customer service. Will not be using this company again. 80% of the reviews are 1 star. Obviously, something's not right. read more

They took 30min to pick us up at the airport and they take advantage of the customer. We provided our insurance card, showing that we had car insurance. They wouldn't accept it and wanted the declaration page showing that we had a total coverage amount of $300,000k. We didn't have it with us, so they made us pay the $25 insurance before they would release the car. Nothing on their website or Expedia's site say about needing the declaration page. Don't ever rent from them! read more

If I could give them a negative star believe me I would do not and I repeat do not rent a car from this place. A one day car rental cost me $500 with the promise that the deposit will be refunded after I returned the car. After a week goes by I contact them about the refund and was told I had a smoking fee. I'm baffled because not only do I not smoke I have asthma. Read the reviews on this company via google and yelp you'll see that they have scammed many individuals the same way stating they had a smoking fee or other fees that are made up. read more

If i could give them zero stars I would. DO NOT USE THEM. Based on the reviews I am not the only one to have a horrible experience here. When I picked up the car I explained my car was in the shop and I may have to extend my rental. The girl at the counter told me that was not a problem. However when I did try to extend my rental it was another story. The first time I tried to extend the phones were busy and I was told someone would call me back in the hour. No one called. When i tried a second time I was informed my contract expired at 6pm that evening and I had to either return the car or come in and sign a new contract. When I informed the lady on the phone I had an appointment till 6pm and could not be there until 630pm she went off like I had told her I was stealing her car. She threatened me with lawsuits and kept telling me about breach of contract and eventually hung up on me!!! When I tried to call back and speak to someone else, the guy i talked to seemed very confused about my former treatment. However since the woman I talked to previously was the manager I was transferred back to her. I returned the car at 630pm as stated and got a paper receipt before leaving. I will NEVER EVER rent from NextCar again. I will be using another service even if it costs more! read more

Do not fall for this cheaper car rental idea. It's a scam. Went through Priceline and itinerary stated "unlimited miles", but you get to the NextCar rental office(if you can find it cause the address on itineray is not correct) they tell you that there is a $20/day charge for any miles over 50miles. Never again! read more

BEWARE!! The deal you think you were getting does not exist. Forced to buy a daily Sunpass and not pay cash at tolls, forced to by insurance, forced to pay for an additional driver because they don't take American Express or pay $20 a day for a debit card. Lost our business and so did ORBITZ. read more

I had a horrible experience with Nextcar in the Orlando office. They tried to push expensive collision insurance on me even though I had my insurance card and my Capital Business card with me. After presenting the manager with my insurance, she gave me a sheet showing what I needed to present. I had everything on the list and she still refused to rent me the car unless i bought their insurance. Then she made a scene! I couldn't believe I was treated that way. I made a complaint to the main office (2491) and they said someone would call me in a few days. No one called. Take my advise and find somewhere else to rent a car. I will from now on. I went back to the airport and got a car from Fox with no difficulty. read more

The car was filthy dirty on the inside. Had a quarter tank of gas, maintenance due and no wiper fluid. It took 45 minutes to get registered and get out wi the car. Never, never again. read more

Liars, scam artists, and thieves. If you're looking for the worst car rental experience ever in Orlando, this is the company to rent a car from. My $198 rental cost me $663 after all the fraudulent fees and fake upcharges. I'm fighting the charges through my credit card company, since Nextcar will not send me an itemized invoice or call me back. DO NOT RENT FROM THESE PEOPLE!!! Shuttle bus from the airport? Yeah right, I waited 45-minutes and then took a cab to get there, and it was a 20-minute drive from the airport! Their entire business model is based on upcharges and fraudulent fees!!!! If I could give them negative stars, I would!!!! read more

We were flying into the Fort Lauderdale, Fl airport. The deal with next car looked great, until we stood at the shuttle stop and watched shuttle after shuttle going by, but none for next car. I called and they said, "your reservation is cancelled." I stated I did not cancel. Their reply was, "you weren't here in time. We only hold the car for 1 hr. No refund." I spoke with rental car.com and asked where that policy was in the rental agreement? They looked and said, "it doesn't." The gentleman at the Hertz counter said that company changed names every few months. I'm now disputing it through my credit card company. They are a total rip off. They said if we had contacted them that our flight was delayed they could have held it longer. I said we were at the shuttle stop and if they had picked us up we would have been there in time. read more

Oh man they ripped me off and no early return refund, shitty service, I would give them 0 star.

SCAM. waited 2 hours for shuttle with 3 other customers and no one ever showed up. We couldn't get hold of anyone at office or main company even though we had gotten texts earlier confirming rental. We all shared uber to office only to be told they cancelled my reservation and had no car. i was left stranded and they did nothing. people there said it was happening all day log. i had to rent from another company and they said this business does this all the time. STAY AWAY read more

JUST DON'T USE NextCar for your rental!!! They will attempt to add numerous additional fees to your daily rental ($10/day for 'insurance management fee' -- even though we showed proof of insurance, because it wasn't one of their 'accepted insurers'; $11/day for their 'toll service', or threats of charging $25 for every toll we used, even if we paid out of pocket; $10/day additional driver; $300 security deposit). If we hadn't declined their various extras, the daily rental would have been around $48/day ... quite a bit more than their advertised rate of $19/day. We were also treated very rudely -- there was a female service representative who ignored us, then acted quite irritated that we needed help. We will NEVER use NextCar again, and will warn everyone I know, not to use them! read more

Service was terrible car was never cleaned smelled like cigarettes inside, and when trying to return the car early the front desk person said I wouldn't be able to get my days refunded because I did my reservation online. Absolutely terrible. I will never go back again. read more

This was the cheapest car rental at BWI, and I immediately saw why. Only 1 person working the counter, I waited over 30 minutes (with only 2 people in front of me!) to get up to the counter. Slow service I had a tiny scrape while I was in Baltimore, reported it, and despite the fact that my insurance paid for all of it, they are now hounding me for $900 more. Avoid, avoid, avoid. read more

Horrible experience in Orlando. Took forever for the shuttle to arrive at the airport and then could only carry 6 people. Some had been waiting more than an hour. Arrived at their location to a small waiting room jammed with people and only 2 agents working. Finally got the car and not only did it smell like someone smoked cigars in it for days, it was dirty. Chunks of chips, water bottles, used plastic silverware. When we complained they offered us disinfecting wipes. I will NEVER rent from them again and would caution anyone else from doing the same. read more

This is the worst place to rent from the staff is very rude and pretty not to mention the manager miss pan at the bwi airport. Has no manners and treat people very disrespectfully. I will never rental from nextcar bwi airport again and I will continue to report about next car services. This so call manager. So I rented a car from next car to drive for 3 days the car that they gave me was in poor condition. I called and stressed what was going . This certain manager miss pam told me to bring the car back and maybe I can swap it out . Upon arrival I got bombarded by miss pam she got in my car and said it smells like someone been smoking in the car . She kicked me out the took the keys and left me stranded at the airport . read more

First time I've come across NextCar and I'll be using them again. The price was far better than any of the other options I had at BWI. The service I got was equivalent to the national brands. There were minor annoyances with the car (key fob didn't remote lock/unlock, key was a little loose in fob, some beeping when driver door was open), but I will gladly pocket the $20 a day for that tiny level of inconvenience. read more

Used them for a weekend trip to Baltimore or Upper Marlboro to be exact. Price was great! The customer service was awesome! I'd use them again. No complaints. Easy check in, pick up and drop off. Had a nice car too. read more

WORST rental car company ever! If I could give this place 0 stars I would. We rented a car with them through Priceline only to found out the rental car office is located offsite from FLL and we would need to take a shuttle to get there. We were told to call once we landed and could not get anyone to answer the phone after multiple attempts of my husband and I trying to call and leaving several voicemails. We ended up taking a different rental car shuttle to Nextcar only to find out the place was closed and lights were off at 9:00 pm!! We were left stranded and scrambling to find a new rental car for our stay. Absolutely ridiculous! Horrible customer service! Will NEVER try to rent with them again and will tell everyone I know not to use them. read more

When we arrived they told us that they didn't carry insurance on their vehicles and the liability and collision is our responsibility. We either had to show proof of insurance or buy theirs. Pretty tough to get proof of insurance at 12:30 am when your on vacation. I felt scammed . Stay away read more

We through Orbitz to set up a car rental through Nextcar In Orlando Florida 3255 McCoy Road, Orlando Florida 32812. They had no shuttle service from the airport, so one of the neighboring car rental places gave us a ride to Nextcar rental because he felt so bad for us. We go in to get our car rental and they stated that they don't take our car insurance. Our family rents cars all the time and this is the first company who wouldn't take our insurance. Bottom line, we didn't get the car and we had to get a ride back to the airport and rent a car from Enterprise car rental. Horrible customer service and I would never recommend them. Also, when we called Orbitz they did nothing about it. read more

I'm only giving this place a 1 star only because the person who helped us get the rental was nice and knew what they were talking about. Every other person we spoke with had an attitude like we were inconveniencing them. Very unprofessional. Never going there again. read more

If it was possible to give zero stars I would. This is the absolute most unprofessional rental company I've ever attempted to rent from. I am specifically referring to the Orlando location. They consistently lied about their shuttle bus pick up time from the airport. We waited over an hour and still no shuttle. To top things off you cannot get in contact with anyone. I called multiple times and no one answered. By the time I was able to get through to someone I requested a manager and was told they do not have a manager. Then I asked to cancel my reservation and they gave me an extremely hard time. I say all of this to warn others save yourself the headache and choose a different rental company! read more

Worst ever, waited 2 hrs after long flight just to get my car bc they only had one persons working on a Fri. WTH can't they see how busy they'll be by their reservations? read more

We arrived in Ft Lauderdale, took a shuttle to a stop then called nextcar to pick us up as per instructions. They told us it will be a hour wait even though others who were there earlier had already been waiting an hour. We took a taxi for $17 to the office. Once there, we asked to be be reimbursed for our taxi. The said no. We asked for a free upgrade, they said no. Then they asked us for a copy of our insurance card which luckily we had on an app. They were totally rude and never even apologized for not picking us up at the airport like they said was going to happen. The place was full of people complaining. read more

The worst place EVER to rent a car. Total SCAM. Beware of CarRental.com through expedia...They hook you up to NextCar at BWI airport. I had to cancel my trip flying in to Baltimore. They would NOT refund my $$$$ and told me I would be able to use the funds on my next visit. Plus, they wanted to charge me a 75 dollar cancellation fee....really. They are total SCAMMERS. If you try to resolve through CarRental , they don't even have a phone number.. STAY AWAY from them...ugh read more

I reserved Next Car for my trip in April 2022 through Expedia.com. I thought it was a good deal but I upon picking up my car I found out this was a terrible deal with hidden fees. I expected to be offered optional insurance when I was picking up the car which I declined because my auto policy covers rentals. When I declined the service agent asked to see my auto policy declaration page. When she saw it she said that I only had $100,000 collision coverage and I needed $300,000 collision coverage. At all other car rental companies that I've used they never asked to see my declaration page and further never said I needed $300000 of coverage. She said I had to purchase their insurance coverage for $140 since my auto policy lacked sufficient coverage. This was shocking and ridiculous. I couldn't rent the car unless I paid this $140. I had no choice but to pay as I didn't have time to find another rental car company and because I already paid Expedia.com for their fee. So the moral of the story is don't rent from this company unless you have a lot of collision coverage. They are a waste of money and time. Beware when renting a car from Expedia.com. read more

We rented a var via expedia and were very disappointed. It took an hour for them to pick us up at the airport and bring us to their offsite office. Once we arrived they told us the car would be $100 more than what I booked it for because my husband did not have proof of his insurance (it was never communicated to us we had to have proof of insurance). Luckily, I had proof of my insurance and we asked them to just switch the car into my name. The sales person said if we switched it to my name they would still charge us $100 to switch the car into my name. This place is a scam. I would not recommend. We called Expedia about this issue as well and they were not helpful at all. read more

Terrible place to rent from. They list their cars low so they can add extra fees. I've rented cars from other places before and never, ever had we experienced our booking price double! The online confirmation was for $150 with all of the hidden fees. It doubled! Stay away from their lack of customer service and fraudulent charges. read more

Pam and her team at Nextcar BWI are remarkably professional, helpful, friendly and caring. This is s a model of how a customer centered business should be run. What a great find! read more

This is the first time I've rented from NextCar. The person that checked us in was friendly and welcoming. Once we did all the paperwork, we were directed to the car parking area where we were met by another friendly employee who walked us to our car and did a walk-around with us. He gave us directions and off we went. When we returned the car, we were met by another friendly employee who checked us in quickly. Overall great experience. read more