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    Next Day Flooring

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

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    Floor installation

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    3 months ago

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    CC Carpet

    CC Carpet

    1.8
    (33 reviews)

    I contracted with CC Carpet to have vinyl plank flooring installed at my home. The flooring was as…read moreI expected.  However there were some issues that I noticed after the work was completed. First, there was no attempt to protect my property from the dust from the installers prepping the floor for the install.  All of my kitchen appliances and countertops had dust all over them. Also, dust got on my furniture and the installers only did a surface cleaning to remove the dust so there was still a good amount of dust left on my property when the installers left. Second, I noticed the moulding finishes did not appear to have been  done correctly. Lastly, I requested and paid extra for the flooring to be undercut around my fireplace so moulding didn't have to be used and this was not done properly either.  I contacted CC Carpet the first time when I noticed my pocket door was off track. They sent someone out promptly to fix my door. The repairer was very professional. I reached out to CC Carpet again regarding the moulding finishes and the fireplace issue. Again they had someone come out to do repairs. The repairer had to basically redo all of the moulding. Additionally, they also ended up having to do moulding around the fireplace as they were unable to correct the initial install problem of the undercutting.   I contacted CC Carpet once again to request reimbursement of the extra monies paid for the undercutting of the fireplace since it wasn't done.  I was contacted by CC Carpet and told I would receive a partial reimbursement as they deducted for the moulding they ended up having to put around the fireplace in lieu of being able to correct the undercutting. I requested clarification as I did not understand how I was not receiving a full reimbursement in light of the fact I did not receive the service I had contracted. I was contacted by the sales representative, Erick, who I had worked with when I contracted the job.   Erick advised he had been unaware of my prior issues.  He informed me that when undercutting could not be done that moulding has to be used. I was not made aware of this fact even though I had already been charged but he still felt that I should be charged for the material because I "wasn't out any money." I disagree with Erick's final conclusion and feel this is a customer service issue. I had to contact their office numerous times to have repairs done. After contacting them so many times to correct their mistakes charging me for the materials for the repair is unacceptable in my opinion.

    I regret having to write this review, but at this point this has been a terrible experience…read more 1. Contracted for vinyl plank flooring, which started in the first week of June. 2. All was going well until they determined that the sales rep had undermeasured the space, leaving a 6' x 8' unfinished space. 3. Additional flooring was ordered, only to find that it was not the same as had been used for the rest of the floor. 4. Process was repeated, only to find again that the new flooring did not fit. 5. Found that manufacturer had changed, and that the new lots of flooring would not fit. At this point, it is nearly 3 months beyond the finish date, and I am no closer to a solution. The only proposed solution to this point is they want to tear up my master bath, use that flooring to finish, and then re-floor the master bath. When I finally agreed to this "Josh" has yet to give me a completion date, and each time I am promised a date for update it is not delivered. This has been pathetic, and I will never use this company again. If there were any justice in the world they would have to re-do the whole job with the correct measurements. Again, pathetic.

    Carpet Outlets of Texas

    Carpet Outlets of Texas

    3.8
    (18 reviews)

    To everyone that has helped me through this process, all I can say is that this is the most amazing…read morecustomer service EVER! Brenda, I knew when I called and you answered that I had called the right place! It's like I said when I called the store.....What took me so long?? And, Marty, thank goodness I was reading his mind but so glad to know he would have shown up anyway! He was fantastic in helping talk me through the process. Now, let me tell you how great Gustavo the installer is. Him and his team did the most beautiful job! They are all so trust worthy and not only did great work but cleaned up too! He communicated with me through every part, helping me save a little money while making sure we're safe and not going to fall through any floors. I am so thankful they were able to do the work so quickly! I would never want anyone else to do my floors! The staff all went above and beyond to make this happen for me and I could not be more thankful!

    Installer were great, they did a wonderful job. Professional and fast…read more Office staff on the other hand, unprofessional, argumentative, customers don't have a say, she refused to tell me how much carpet I was paying for, and don't listen well. I'm not really sure why I did business with them. Won't do it again. They seem to always be on the defensive. My carpet is not the same as the sample I gave them but they insisted it is. She can't see the difference, clearly there is a difference but she doesn't want to see it. Oh it's like pulling teeth. Dry and brash. Oh I dislike people who can't accept when they are wrong.

    Texas Best Flooring Company

    Texas Best Flooring Company

    4.6
    (49 reviews)

    Exceptional Quality: All facets of our Flooring installation…read more Having any type of floors installed is an involved process with many phases and each phase must be completed exactly right. In terms of securing a contractor and as a standard of practice, I would never suggest just getting one quote, but in this rare case I can state unequivocally a person can exclusively select Texas Best Flooring Company and not have to look elsewhere. This company and our experience is the exception and not the rule. Keep in mind, there is a great deal that goes into installing a floor. It encompasses many steps to do it correctly and it is a trade that requires precision. When we purchased our house in 2016 it had been a remodel with one of the rooms having hardwood floors that were not sealed and secured properly. Consequently, there were issues with moisture that exacerbated the original installation. Something a buyer could not detect initially. Fast forward to March 2026 and we interviewed two contractors who claimed from their website they had years of experience installing floors. I am sure those contractors had years of experience installing floors *incorrectly.* With Texas Best Flooring, David using specific instruments for moisture detection and moisture movement was able to analyize the data and then ascertain the root cause issues along with the subsequent impacts to the previous floor. What followed was one of the best proposals we had seen from a contractor that offered a comphrehensive solution for our floor. This proposal explained the methods and scope of work necessary to accomplish this installation the right way! The way it should have been done the first time around. The thoroughness of this proposal was indicative of the work that was to follow. From the grinding of the concrete slab phase, leveling, buffing, application of specialized expansion sealants, adhesives etc...the hardwood was ready to be installed. Every step of the process was completed with utmost quality and attention to detail. Their customer service is highly knowledeable and a pleasure to work. And David's technical team is cordial, considerate, clean and professional throughout. To summarize, Texas Best Flooring Company is a turnkey operation that provides exceptional services from cradle to completion. We will be recommending David (Texas Best Flooring Company) to everyone we know and if we encounter someone talking about needing a floor installed we will let them know as well to contact David and not waste time going elsewhere.

    After due diligence with two different highly skilled and knowledgeable wood floor installation…read moreproviders, we selected Texas Best Flooring. If every supplier or manufacturer is as effective, thorough and competent as David at Texas Best Flooring and his team, then it would be satisfaction from the start. I could not recommend a better wood floor provider than Texas Best Flooring. I think David and his team represent the vanguard of this profession and I could not be happier with the materials they installed. The materials are just 50% of this. The installation is paramount and this team of professionals really know what they are doing. These statements are supported by their: -knowledge -thoroughness and details -explanations and willingness to answer questions -comprehensive moisture testing to determine best flooring solutions for our particular situation -clean prompt and efficient workmanship from start to finish -cordial team dedicated to the highest quality I wish all service providers were as professional and knowledgeable as David at Texas Best Flooring. I will be recommending David at Texas Best Flooring and his team to anyone I know who is in need of replacing or upgrading their wood floors.

    Next Day Flooring - flooring - Updated June 2026

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