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    Nexgen Pest Management

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    1 year ago

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    Stone Ridge Termite Company

    Stone Ridge Termite Company

    (13 reviews)

    This company was hired to complete a pest inspection prior to my escrow closing. I called…read moreimmediately when the inspection was scheduled to provide payment over the phone. I spoke with a woman at the front desk and gave my card information at that time. After the inspection was completed, I received the report via email. I replied to confirm with Kevin that my payment information had been received. He responded confirming that it had and stated he would charge my card once he returned from working out of town. I continued to check my account, but the charge never appeared, and over time it unfortunately slipped my mind. Fast forward seven months later--one week before Christmas--I was contacted requesting payment. I replied to the entire email chain showing my prior attempts to pay and explained that, due to the timing and lack of notice, I would need to make payment when I was able, as this expense had not been budgeted for. I also spoke with Kevin by phone, and while he seemed understanding, there was no acknowledgment that this delay was due to the company's failure to process payment when originally authorized. Last night, I noticed my card had been charged, leading me to believe my card information from seven months ago was used without prior notice or authorization at that time. This is not about avoiding payment--I made every effort to pay promptly and responsibly from the beginning. This situation is disappointing, especially as many of us are making a conscious effort to support small businesses in our community. Unfortunately, based on this experience, I would recommend using a different company for pest inspection services.

    Well I wish I could give a negative rating but that's not possible. I see through Reading the…read morereviews that this company has been doing the same shady stuff for 10 plus years. I'm the buyer who was looking to purchase a house and the seller had already had a pest report done by stoneridge. I went over the past report and under the guidance and oversight of a licensed contractor performed a lot of the major repairs on the pest report. I decided to call them out for a reinspection and Kevin was super rude on the phone after he had done the inspection. And upon receiving the new report he pointed out new items that weren't on the initial inspection. He listed items again that had already been appropriately repaired and inspected by a state structural inspector. And did not provide photos for about half of the items that he called out. This company is about as shady as it gets. I would not recommend using them. You could spend a year calling them out and chasing all of the issues that don't exist or have already been repaired.

    Chippewa Pest Control

    Chippewa Pest Control

    (9 reviews)

    Tom is a lovely person. Took care of our needs quickly and efficientlyread more

    Worst service ever! We had Chippewa for just under a year (we terminated our contract) and every…read moreaspect of their service is terrible. Their pest control spray service guys are either poorly trained or just have no work ethic. The first one we had didn't have our bi-monthly service on his calendar. He forgot everytime and I HAD TO CALL AND REMIND HIM EVERYTIME! Apparently that guy quit or was fired because when I called the office to have them send our service guy out because he was two weeks late, I was informed he was no longer with the company and that we would get a new guy. The office didn't even give our address to the new guy or if they did he didn't bother to come to our house either! It gets worse... The second guy came and did a terrible job. I told him there were black widows and that we have a 1 year old so I don't want them anywhere. He didn't clean up the webs AND he did such a terrible job that within a week or two we had black widows taking over our backyard. I can't imagine he sprayed at all...This is the point where I called in Team Gibbs who totally nailed it and will get our continued gratitude for the amazing job he did eradicating our house of black widows. He was appalled at the job done. He found 3-4 black widow nests in areas right around the house. These are areas that should have been sprayed only 2 weeks prior! Needless to say Team Gibbs is our new pest service company!! Now, a full 3 months after that last terrible service from Chippewa, their billing office sent me a bill for half the total service amount! I never paid half (always a check in full handed to the guy while he was at my house), but I doubled checked my records and yup, I paid the full $65 dollars. I have called twice and left all the information on their voicemail and have not heard back! They also never answer their phone during business hours and rarely return phone calls. Just just suck at everything. Avoid this company!

    Nexgen Pest Management - pest_control - Updated May 2026

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