ZERO STARS signed a agreement in April and they still haven't been out to re measure my windows. They told me they would have my windows installed in 6 weeks and it's been 6 months now. read more

I filled out an inquiry online and they called & texted me nonstop for week. I finally answered and scheduled an appointment for an estimate (new siding) which I later canceled (we decided we would rather use a small/local contractor). When I canceled I specifically stated that we were no longer interested in using their services but they continue to call me everyday from multiple different phone numbers! They don't leave messages unless you count the ones of the sales rep who must've forgotten they made a call & they're talking to each other about their sugar levels and girlfriends. So annoying! read more

Newpro Home Improvement Solutions - Windows Installation Near Me - Woburn, Massachusetts

This is the worst company I have ever dealt No one ever answered their phones, they never showed up when we were told that Newpro would be at our home Newpro is so unprofessional, they treat there. customer like dirt I will never recommend them and will only speak about them on how mistreated we were by our project manager, who refuses to answer any of calls Newpro doesn't deserve one star Total disappointment how we are treated read more

2 stars based on experience with installation of new windows based on the following: Delayed Arrival Times: The job, scheduled to take two days, extended to four days, extending into our weekend, with consistent lateness: - Thursday: Expected at 9:00 AM, arrived at 11:30 AM - Friday: Expected between 9:00-9:30 AM, arrived at 12:15 PM - Saturday: Expected at 9:00 AM, arrived at 11:15 AM - Sunday: No scheduled time, arrived at 11:15 AM Quality of Installation: - Several issues noted with the installation quality across all 13 windows at initial installation: -- Gaps between wall and trim -- Exposed nails and screws -- Messy caulking -- Damaged drywall and trim -- Seemingly random nail placement on the exterior of all windows -- Gaps in the insulation used around the window frames. Damaged Property: - A flagpole bracket was broken by the crew during installation, and left for us to discover during the final walkthrough. - On one window, a frame was installed but not secured and later fell out causing damage to a dining chair. Safety Concerns: - The crew setup their work station in the front yard and left dozens of nails scattered around the area in the grass. Response and Resolution from NewPro: - NewPro acknowledged the issues when they were brought up, and promised to address them. Two weeks later, a new crew was sent to fix the problems. We were also given a gift card for the inconvenience. Final Thoughts: The quality of the windows are great but we would not recommend NewPro based on the delayed and unprofessional service, quality issues, damage to property, and other safety concerns. read more

Beware Bathroom tub to shower remodel. .The presentation was a canned pitch 2 hours long. He talked at length about this being a family firm. No mention was made of the fact that there a buyout by an equity firm. This was a high pressure pitch reminiscent of a time share presentation. After saying that everyone pays the same price, he gave 3 different prices, including a buy today price. This was still higher than 2 other company's quotes. read more

Ghosted by Newpro, living with mold It has been around three months since Newpro stopped answering our calls. Here is our story. We purchased our house almost 20 years ago. The one full bathroom was fitted with a bathtub/shower that had a bath-fitters overlay. For so long we wanted to replace it, as the seam that was caulked around the tub developed black mold spots despite re-caulking it multiple times. That is why we reached out to Newpro. Two very friendly, yet, very pushy salesmen came to the house and told us that it was mold that we were dealing with. The were confident that it was coming from behind the wall and they would be able to solve our problem. They would rip everything out down to the studs, remediate any mold, repair any rotted areas and put in all new everything. We were given an astronomical price quote to start (over $25K), we were shocked. However, after much back and forth, they continued to reduce the price to less than half the original quote. They told us we needed to sign up right then and there to get this discounted price. That the price would no longer be offered if they left and came back. After an exhausting 3 hours of negotiating, we did it, we signed on the dotted line, still paying more than we expected to pay, but happy to be rid of our moldy situation. A week prior to the install date, they called to reschedule. First delay. The rescheduled date, December 2023, came and the installer did show up. However, they failed to rip out everything, leaving half the old tile wall in place. To note, there was no mold found behind the bath fitters. The new tub was fully installed and they were about to finish for the day until I saw that there was damage to the tub. So, this caused the second delay. They had to pause the project and attempt to find another tub in order to come back the following day. I guess we felt lucky that they were able to find the correct tub to come back the next day. Then, they removed the first tub and installed the second one and then, were finally able to finish the walls. Once the project was finished, I noticed that there was more caulking around the seams than even our old tub/shower had. It didn't just go around the tub, it went up each wall corner and around the shelving on each corner. I was devastated, but hopeful that we would not have the same problem. I called the salesperson to address this concern. He guaranteed me that the caulking they use is complete with microban and the same problem would not occur. The "welding" the sales team was referring to was behind the seams and they still had to caulk along all of the seams. They had left this information out at the meeting. It looked pretty good despite that initial disappointment. However, once the caulking dried, there were several noticeable gaps. They had to send someone back, early January 2024, to redo the caulking in those areas, another 24 hours of waiting for the caulking to set. They also fixed a leaking pipe below the tub in the basement. Third delay. Then, a couple of weeks later, late January 2024, the mold spots appeared. So, we had another visit for our caulking to be redone, March 2024, and another 24 hours of waiting for the caulking to set. Fourth delay. At this point, I was done. I had done everything in my power to prevent the mold from happening. I have cleaned the tube regularly with the products that they recommended. I didn't allow anything to be placed around the tub, only on the shelves above. And I did not allow my family to keep soap on the shelves. I did not want to deal with this black mold issue again. Yet here we are. We have one full bathroom in our house and a teenage boy. I could not continue to be without a tub for 24 plus hours at a time. As much as they are willing to keep coming back in redo the caulking, I cannot live like that. After about a year, we finally got the nerve to call them back because the mold continued to form on the caulking. Well, they sent someone out to evaluate our situation. This was April 2025. They checked our fan, which they determined is working just fine. They evaluated our water, which also checked out. Finally, they tested a piece of caulking for mold. It was determined that it was mold. Our project was escalated to a manager. At this point, they offered to come back and rip the whole project out to get rid of the tiles that were not initially removed behind the install. We refused, we cannot keep being without a tub, especially for the whole project to be redone. At that point, we asked for a refund. They promised to fix our problem and they failed to do so. They then said they had to escalate our problem further up the chain to Earl Knipfer, Director of Operations, and told us we would get a call. We have yet to get that call. We asked of this direct contact information, telephone or email. They could not give it to us. After a couple weeks of us following up, they stopped answering our calls and messages. My husband was read more

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Newpro just installed a bay window on my home today. The workmanship, courtesy and product quality met and exceeded expectations. I highly recommend NewPro as a company and products. They are a premium based product and you get what you pay for in service, quality and follow-up support. Trevor and Drew were the install team; ask for them when you purchase your NewPro product! :-) I am not a paid reviewer, just an extremely pleased one. read more

Newpro Home Improvement Solutions - Windows Installation Near Me - Woburn, Massachusetts

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NewPro aka NoShow has a unique process. FIRST VISIT: This from the WEASEL. He comes to you home and promise everything. They bore you with how they drove down from Canada, this is not there territory but they are making an exception to be here today. The promise life long warranties blah blah blah. For me one door would be 10K and two would be a total of14K (yes sounds funny and this is where the smoke and mirrors starts) Apparently they do not break down the doors individually. Makes perfect sense when doing job costing.. NO First red flag! NewPro aka NoShow Cashes my $5300 check SECOND VISIT: This is from the CLOWN, he come to your home to take pictures, but he will not answer your questions, he will not entertain anything you have to offer him about what your looking for or why. He will roam around your home and you will find him in places he should not be, even though you told him he cannot see the Sill from the Basement, hence the "Clown". My Clown actually told be he does not answer questions because he is afraid of getting fired. I also caught him in my basement when he said he was going to his truck. Third Step: Engineering takes the pics from the Clown for review and to begin to build these custom doors. Fourth Step: Silence, no call no show no progress. and I'm out $5300. Fifth Step: I file a complaint with BBB, write honest reviews on every social media platform I can find including Trade and Service oriented sites and whoa my phone lights up from the BOSS. Sixth Step: Find a local guy who can get these doors in by winter. Seven Step: Slam NoShow and share my experience with friends neighbors co workers and total strangers. AVOID at all cost. There is no bargain here. Find a local guy to get the job done and not steal your money. read more

Newpro Home Improvement Solutions - Fake Promises - Windows Installation Near Me - Woburn, Massachusetts

My mother paid Newpro $7K+ to install new windows at her house. They took advantage of my 92-year-old mother. Newpro replaced the windows; but no insulation or caulking was used. When she told them about it, they denied it. This left her with costly cold drafts coming in 24/7. Her energy bill quadruped. When she told them again, they told her she was wrong and offered absolutely no rebate or compensation. This forced my mother to purchase all new windows somewhere else. The new window installers confirmed that Newpro never insulated or calked the windows. Newpro is a total scam. Stay away from Newpro Windows! read more

Inferior product and terrible customer service. Expensive. Said they would repair covered issues for life of windows. Have dealt with them twice since then. No repairs made! I have a chair propped up against a Newpro window in my dining room. Going 2 look for a reputable window company. read more

Do not provide your contact information to these folks unless you mean to get spammed to high health for months following the first point of contact. In good will, I had a conversation at a BJ's Wholesale Club a number of months ago and started a conversation with a NEWPRO rep soon after. It turns out that they cannot provide the services that we need and I told them that we have nothing else to talk about since other issues in our home need to be taken care of before putting in a new bathroom and new windows. I have had at least 4 to 5 calls and endless text messages from NEWPRO after determining that they would not be a good fit at this time. Each subsequent point of contact has been told not to contact me anymore and to remove me from their system. THEY WILL NOT REMOVE YOU nor will they read the notes entered by the previous rep about leaving you alone, and that you have already repeatedly asked to be removed from their system. Unless you plan on being harassed for eternity, do not work with them. Next stop, BBB complaints. read more

I cannot speak to the quality of work, which may be fine. However, ultra High Pressure Sales made me very uncomfortable. I told them ahead I was not going to make a decision on the spot. They said they understood. I even told them don't give me a today only price. Went through all this BS that the company president was going to give me $3,000 off if I signed in the next 5 minutes. Like I would make an $18,000 decision without getting a second price. I appreciate that they did call me and apologize. read more

Last year on 11.20.2023, I had a bathroom renovation with this company. After all the lies I was told by their sales person, they redeemed themselves in my eyes. The installation was done very professionally and the installers were great guys!! I still love my walk-in shower. However, yesterday I had a problem and I called the company for service. I must say, and truly believe, that this company encourages their employees to lie! There is NOTHING that hate more than someone BLATANTLY lying to me!! Newpro employee, Chris, assured me that someone would be in touch with me to check out the issue TODAY, Saturday. I said fine, I'll be home all day. Did anyone call me?? NO!! After placing several calls this morning to the company only to reach voicemails, and THREE messages left on one of the owner's phone, I get a call from another employee to advise me that NO ONE would be coming until MONDAY!! Yes, MONDAY!! To check out an issue that could possibly be causing water damage inside my wall! NOT ACCEPTABLE!! I explained in explicit detail to lying Chris what had occurred. I am posting this to make any and everyone aware of how this company operates. And make no mistake, I will not be so easily manipulated this time around. I stand by every word that I have written. 11.20.2023 Today was installation day for my tub to shower makeover and I wish I could give Brian & Rob more than five stars!! They were absolutely awesome. They arrived on time, were very professional and courteous, as well as friendly and helpful. They answered my questions without any problem, and I did ask a lot of questions....lol. They treated my home as if it were their own. The installer (Brian) and plumber (Rob) were by far, THE BEST part of the project. If I were to do another project with this company, I'd want to work with Brian and Rob. Kudos to you guys!! You made my day!! I can't wait to use my new shower. read more

way over priced for windows that are bad quality. We got new windows with hopes of insulating our home better. The windows let in drafts. They are so bad that I can smell my husband smoking a cigarette outside. They said they were going to fix it with better stripping but then said they didn't make it for those windows. Over 30k for 11 windows that are horrible. please don't get scammed from them like we did. read more

developments since my last review.....the ceiling in the bathroom below the new shower install is now leaking. horrible company horrible shoddy work done read more

We had a NEWPRO shower installed last month. We noticed a leak that was causing our bathroom floor to flood. We contacted NEWPRO about the problem. This morning AL ROMANO showed up to inspect the shower. He quickly determined the problem and made the repair. He is both professional and friendly when servicing. Thank you. Kathy read more

*DO NOT GIVE THIS COMPANY ANY MONEY* I will now be contacting my lawyer. I had an appointment on 5/2 but the day came and went. Now it's 5/6 and still no word from NEWPRO on why they missed my appointment or when they will be out to fix the issues. It's been a couple years now. Everyone at NEWPRO are not taking this seriously, the job was very half assed. I've wasted a lot of my time trying to get answers and trying to fix issues that are still unresolved. We had an appointment. That appointment went by without anyone following up. I'm the one doing all the leg work and my time is valuable. For a $90k...this is completely unacceptable. Windows are still exposed to the elements. read more

Newpro Home Improvement Solutions - Window gaps - Windows Installation Near Me - Woburn, Massachusetts

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New Pro has been harassing me with unwanted phone calls for over two months on a daily basis. Four or five times a day from different phone numbers. I have repeatedly told them that I was not interested and yet they continue all day long and into the night. No messages just calls. This unprofessional behavior is unacceptable and must cease! Not worthy of Star but I must unwillingly give one to allow this to be posted. read more

Pressure sales tactics at their worst: Asked for a free estimate on my roof. Told sales person I wanted to compare quote to other roofers in my area. He started to complain that my wife wasn't there and told me I don't have power to make a financial decision. I told him I did have ability to make a decision. He said " we have today discounts " and they like to have husband and wife present to make a instant decision. I asked him how do I know your today discount isn't more than another company's regular price if I don't compare it to other quotes. He said well that's how we do business. I told him I don't do business that way and I asked him to leave. read more

Newpro Home Improvement Solutions - Pressure sales at its worst "We have today discounts " - Windows Installation Near Me - Woburn, Massachusetts

I have a beautiful NewPro walk in shower. It was installed about 4 years ago. I had a minor leak in the water hose. NewPro sent a great service technician, Al Romano. This man was prompt, professional, knowledgeable and very courteous. He had the leak taken care of in short order. He then cleaned the floor, it had gotten a little bit wet, and put everything back as he had found it. Thank you Al for a very positive experience and such good service. read more

Really "icky" sales/quote process. A salesman came by to give a quote and it was literally $10k higher than every other company I talked too, and 5 months out for scheduling. He asked if I was "comfortable" going with Newpro after speaking to him, and when I said no because I was talking to other companies and the timeline was too long for me, he got sleezy. He bad mouthed everyone else which I thought was really unprofessional (who DOESN'T get multiple quotes for a home improvement project???). Then, he scribbled illegible stuff on a piece of paper to the tune of $18k for a shower stall and when I asked if I would get an email follow up he said no and that no matter who I talked to that they would give me the same piece of paper (not true in the slightest). He collected his things and walked out like a grumpy teenager. They have a big presentation about the history of the company and how many great reviews they have. But look around at all the different review sites and you'll see the hundreds of bad reviews just like this. All in all, I got a bad vibe and I was uncomfortable with him. I have a really simple project that multiple other companies have quoted me WAY less with faster turnaround time. Plus, every company uses the exact same microban materials from the same manufacturer, so it's apples to apples services. read more

I simply asked for a quote. He would give it to me but instead had to sit through a 60-75 minute seminar on the company's history and how a bathroom remodel avg cost is 30k. Finally I asked him how much a plain white walk-in shower remodel would cost from the pictures he should. He told me 45k. I asked him to leave 5 times and kept asking me why and he forgot the discounts. read more

Be aware of pressure and unbelievably high price on a sheet of handwritten paper with no explanation. Scam read more

Update. Since my original review, **** from Newpro started emailing and calling my wife. When that didn't work, they emailed me asking what they can do to have me change the review. I told them that the review was honest and accurate. **** then told me that he came to my home when no one was there to look for nails. He wasn't asked to do this and he didn't ask permission to enter our property. I then told him that I felt that this was inappropriate and I asked them to stop contacting me. I then started receiving mail from one of the owners of the company. This person offered and sent me $200 (gift card). I have no intention to use it as I feel it's a bribe to alter my review and I don't feel right doing this. If Newpro sees this, they are not welcome to contact me by any method. read more

Timeshare style sales pitch that would have exceeded two hours if I hadn't basically thrown the guy out. They try to dazzle you with B.S.

Beware Beware Beware smooth sales process to get you to pay 50% more because the mother started the biz. They will only do very limited jobs and not contract all needed services, they leave the hard professional part out of the job and you still need to hire an additional contractor if you want the complete job done. Also they will call you in a week with a better price and the sales guys dont get paid. Slick Nicky and Co read more

I used Angies List for a contractor. Newpro of Woburn called before I put the phone down then had to wait in que for the "manager". When I spoke with him he wanted to set up an appointment for 30-60 minutes. He wanted to know the Name of my Spouse and told me he needed to be at the appointment. I said the job is just to replace the back door- and since I am paying for it no spouse needed. He proceeded to emphasize this was needed. I told him I would not (ever) buy a door from them- And hung up. 24 hours later I am on their email list (there is no unsubscribe link) & when I call them they answer using my name. When I ask they did this they said I had an appointment so now am in the system...... read more

Wife loves her walk-in tub. Issue is with customer service and promises made. Tub was purchased 3-29-23. When workman came to install on date promised, he was told by his manager that someone hadn't pulled the necessary permits and they would have to reschedule. When I talked with manager he promised me $200 in Visa cards for our inconvenience. Nothing came of it. After my wife called again the company issued card but only for $100. After calling again my wife was told they could see notes and had no idea why only $100 was sent. We have tried calling and leaving messages several time since. No response. This is very poor customer service. It's now 12-19-23 and still getting nothing but dead air from the company. read more

Last December, we signed a contract with NEWPRO to have our tub converted into a shower. Unfortunately, we made a rushed decision -we were persuaded by a very charming and convincing salesman David P, who assured us of the job being completed in one day, (they also say this on their commercials) and we signed all our rights away with a ridiculous contract that included that we would not sue this company either personally or in a class action suit. We really should have known not to sign at that point. What a red flag! And yes, we were idiotic for signing. A week later, a relative told us that we should not have signed the contract because it was way overpriced and he could have done it for us for a third of the price. I also talked to my plumber who concurred with my cousin. We tried to cancel the project at that point, I called and emailed the sales person to no avail - When I finally reached him (he called back only when I called from a different phone number) he told me that there was no way to cancel the project as the materials had "already been ordered." I tried to take it up with the corporate office, but no one was reachable for a long time. After weeks of emailing and calling, someone finally called back from the corporate office. They told me the same thing as the sales rep. Materials had been ordered and were already shipped from the factory. Mind you, this was four months before they were even planning on coming. We realized there was no fighting this any longer and resigned ourselves to having to pay way too much for this project, but at least we would have the tub converted into a walk in shower. At the beginning of April I had to write to the company, not having heard anything about an installation date. They assured me that the project would get on the calendar soon. At the end of April, almost a month later, I finally got a phone call saying that the permits had been pulled and they were ready to make a date for installation and someone would be calling me to make that date. Nothing for a week, and then someone finally called to set up a date. At that point we were told that the installation would take three days, not one! What?? The whole selling point of the salesman had been how fast they could do this job! Talk about deception. Fast forward to May 9, almost five months after the first contact with this sleazy company.. It was installation day! Texts and emails arrived proclaiming how excited they were to come to do the project at our home. The plumber arrived before the project manager. I found out that the company does not provide booties to their workers and does not allow their workers to take off their shoes for fear of liability and workmen's comp payout accountability. So the workers HAVE to tramp around in people's houses with their shoes on, even if the homeowners do not allow outside shoes in their homes. Nor are they allowed to put down drop cloths for the same liability reasons. So, this company is forcing homeowners to put up with a major demolition project with NO drop cloths?! Unbelievable. So the plumber arrives and says that he needs to check out something in the bathroom first that he had a concern about that he saw from the photos the first salesman took on the very first day they were in our home. He takes one look at the location of the drainage cap and shakes his head, saying there's no way that will be allowed for and will not pass inspection. But just to be sure about things, he opens up the panel at the back of the wall between the bathroom and hallway and realizes that our main sewage pipe is a lead pipe. There is no way they could do a project connecting to a lead pipe. He asks incredulously that our salesman did not open up the panel to look at this the first day, to which I respond, no, he did not open anything up. He clearly was only interested in getting us to sign that contract to earn his commission. What I also found out is that what they told us about the materials having been ordered back in January was a complete lie. The plumber pointed out that he would need a 32" and not a 30" part for the installation and that he had ordered it for us the night before he came to our house. The NIGHT before! After them telling us that they couldn't cancel the project five months earlier because of the materials! Materials ordered specially for our bathroom? Complete lies. I wish I had read all these other 1 star reviews before I ever came into contact with this company. Stay away from NEWPRO, and save yourself a lot of money and hassle. read more

I had 10 windows and 1 sliding door replaced by NewPro. Windows are great! Service was good. But I don't recommend their sliding door. it is vinyl not composite as their windows, super cheap plastic foot lock hard to use, and thick frame with less glass. read more

I was recommended of Newpro by a friend since we were started to experience some leakage on the roof. Everything was very fast pace with the company. They'll offer 18 months with zero interest financing. And a great warranty program backed by years of reputation in the industry. They completed our roof in 1 day and cleaned up everything after leaving no trash behind. You might want to leverage using the dumpster on your property there for a week to throw away any unwanted items in your home. Only issue with Newpro was that they did some damages on the gutters which causing them to dent and ding. However, Joshua Glicksman did the right thing and contacted me right away when I put up the initial review about the damaged gutters. Josh sent people out to fix the gutters the day after. I only asked them to fix the top part of the gutters. They went above and beyond and replaced everything for me. Also, as we speak, they updated me on the gutter guard installation. I am very pleased of how Newpro addressed the issue. read more

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They installed a beautiful back door in my kitchen, matching my paint colors inside and out. The sales rep suggested steel rather than fiber and I went with that. Then I asked for a quote on removing the tub and putting in a shower. The pricing info was insane, as others have noted. It's $34k, but we're having a special so it's $20k, wait, if you sign up today it's $18k. I bet they'd do a terrific job, based on the door, but I can't deal with the bullshit. read more

This company is extremely brutal from salesreps. I emailed the company inquiring for info on siding. Within 2minutes I had texts, emails and phone calls. The sales rep takes my info and schedules appointment. Asks if I valie anyone elses oppinion? I say what.anyone elses oppinion. Ok I guess my wifes. Ok her name? Why? We need her name? For what. You mentioned her oppinion. Then they tell me somekne will contact me sunday to confirm appointment on monday. Ok bye. Saturday they call me 6 times never leave a message. Send numerous nonsense emails. Then I take you to sunday. Yup sure confirm. It will just be me. Ok well my wife will be unable to make it. Well we have to reschedule. We have to have both homeowners there. Well guess what im the home owner its in my name she cantmake it. Well reschedule. Nope all set pound sand not dealing with your forceful sales reps trying to pressure. Bye lost my business read more

I found NewPro on the web and contacted them for an estimate on vinyl siding. Long story short, they "don't do estimates" and my spouse and I had to be there for a 60-90 minute process that involved picking out materials and such. They gave the impression that there will be a contract signed right then and there. BTW, Stateside came out and gave me an estimate with no hard sell. They're very nice and it appears, backed up with work but I can wait as that is a good sign. I will be using them. read more

Hi Nick I had nine windows installed in the summer of 2020.The subcontractor did not do the job properly.My house has been cold all winter because of the neglect of your company. I had a manager come to my house to see the job and also had a staff member from the office. The crew that had to come to my house has done No show two times. I am highly upset. This has been inconvenient for myself and my family,I don't think anything that you guys would do will make the job any better at this moment. I thought this company was more reliable and responsible they have failed. read more

Just got Newpro windows installed!!!! Amazing experience start to finish. I love my windows if you need windows Claude's the best!!!

After putting up the last review I was contacted the next day and explained that my window was lost twice and that is why I did not have it installed as of yet. They found it within a few days and the guy showed up to install the window quickly. I'm happier now that I can look out the window and see what's outside. That is why I have upgraded this re Sting. read more

Nice work on whole home vinyl siding in New Hampshire, addressed our issues as needed!

If there was a zero star I'd give them that rating... Update as of 2/25/2021... NEWPRO does not care about you or your home improvement project. They "installed" a shower but it was not done correctly... water is either scalding hot or frozen... never had that issue for over 10+ years... We heard that the installers were saying they were "missing parts" but "oh well just seal it up"... since then we've gotten calls from their accounts payable department. Many times... thanks. Still not done with the job... unacceptable.. if you want a reference on their work just ask. Happy to explain more Update as of 1/15/2021... still have not done anything. This is breach of contract and unacceptable. Update: 12/15/2020: Changing this review... new pro took our money... they have not called us back since taking our Money and they promised to have our bathroom and window installed by end of October. They've had our deposit for months... Unacceptable read more

This company's sales/quote method is insane. Echoing some people below but: do not sign up to get a quote unless you want 12312 spam calls every day. We initially wanted them to come out after we had had an offer accepted on a home (during one of our scheduled visits) and they said they couldn't come until after closing. Ok cool, but then they must not have written it down somewhere because they called EVERY DAY. Even though we had TRIED to get them to come and they were the ones who refused, so why call us every day??? Next, we finally close on the home and want a quote. They say that me and my partner both have to be home, which is kind of annoying and difficult to schedule and no other roof company has insisted on but whatever. We pick a time. Now they show up and say that not only do we both need to be there, we both need to be available for NINETY MINUTES of our undivided attention for them to give us some long sales pitch. It is a work day! And even if one of us had 90 minutes, the other one definitely doesn't at the same time. We trust each other to make decisions for the best of the family and of course both of us would sign the paperwork, so why do we have to drop everything for some pitch??? My only thought is they must be trying to scam so they need 90 minutes to pressure you into something. Absolutely insane, will tell everyone I know to never even contact this company. Even if I did not have work I would rather be doing almost anything else than listening to a 90 minute roof sales pitch. PS we had other roofers come out, took about 10 minutes to chat, used a drone to take pics and videos of the roof and sent over a detailed estimate. Why would anyone need to talk to us for 90 minutes unless it was to scam. TLDR I am in stunned disbelief at the way this company operates. AVOID AT ALL COSTS. Not sure who they bribe for the google reviews because this is insane. read more