When I first started shopping at Harbor Freight Tools several years ago, I confess that I was…read moreprimarily motivated by my desire of saving the most $$ I could on the hardware/tool item(s) I was hunting for. I think that the store has always had plenty of variety for almost all my needs, and so very nice promotional sales on items, and it's become even better in that regard over time. That said, in those "early days" of my shopping experience at HFT, I was NOT nearly as impressed by the customer service in the store. I pretty much had developed the mindset back then that "I'm on my own" as far as getting information or guidance about a particular item e.g overall usage tips or comparison to other options for the item in question. The latter issue/concern/minus points that I've just outlined has changed by, well, light years in my opinion. During my recent visit(s) to the Valencia store, (the most recent was this afternoon, to purchase a replacement smoke detector), I was very, very pleased and impressed by the willingness of the service/sales employees to provide assistance, and, what's more, their take the time and effort to check the available information available about the product application/usage on-line that they may not have immediately at their fingertips. In a nutshell, HFT (at the Valencia store at least) has moved up to fully earn my 5-star rating Don C.

I used to shop at Harbor Freight Tools all the time, but have been disappointed with many of their…read moreproducts my last few purchases. Today, I went into this location to purchase a corded hand drill. I actually located a couple on the return items table, which I thought looked pretty good. I contacted the employee and asked if these worked? I was told that she did not know. I then asked if I could plug it into the outlet to test it before I purchased it. The employee me that she would have to ask the manager. Apparently, after talking to the manager, I was told that I could not test it and that I could return it in five days if it didn't work. Who the hell wants to drive all the way back there in case this item did not work? The reason I was told is they were afraid of liability. I asked if the manager could plug it in and test it. I was told no. In fact, the manager never even came out to talk to me. What a screwed up way to do business. The customer service at this location absolutely was absolutely horrible as was the attitude of the employees. You can't plug this item into the wall just to tell me if it works? What a complete joke. I told the employee that I would be spending my money at a real tool store. I am done with this location. Their actions are completely shameful and higher management should absolutely do something to these employees, as they didn't give a complete shit whether to make a sale or not.

I always come to this location and find everything I need !! The store is always decorated to every…read moreoccasion and easy to make choices I bought a plant but it must have been sick because it died in 3 weeks time but because they guaranteed certain plants I was able to return and get refunded. Jocelyn was so helpful and professional She helped me when I called and she was there at store to help me Just a smooth transition Thank you Hurry get down to store see all the Holiday decorations You won't leave empty handed!! The prices are just right too on so many products and tools !!

Needed help fixing my painting project and Norman assisted me with everything I need. He was…read morepatient and so informative. His enthusiasm was very appreciated. I am now going home armed with the items and knowledge needed to fix my wall. Thank you Norman!!!

Always friendly and always available and willing to help out with questions and projects.read more

I needed to 27 pieces of wood cut for a home improvement project. I was referred to Builders…read moreSource by Home Depot. They gave me a great price and Quinn cut the pieces and marked the length on each plank for me. Everyone was very friendly and helpful! I won't hesitate to return.

Tina was amazing! She let us know where the reflectors were! She was kind and amazing! Thank you…read moreand if you see or know Tina... let her know she has been yelped.

Well we needed to fix all three bathroom's stoppers in toilets!! My husband looked online and we…read morealso need to fix sliding door lock. Brian Stuart was up for the job He helped us locate everything we needed. We had the parts so he made sure we had correct sizes. He was happy to help and his personality is going to take him places The selection is vast but he knew exactly what to look for Thank you We came home and everything was fixed correctly!! Hurry get down there and fix those projects you been putting off It's so gratifying!!

What a cool store! There is so much to see and everything is basically discounted from Amazon…read morepricing. They have stuff like pots/pans, Tupperware containers, car seats, car detailing products, electronics and much more. The products will change so there could be something new each time you visit. Fun fact, when you spend a certain dollar amount, there are products discounted even further you can choose from by the register. And the staff are all super friendly.

Unfortunately, I'm starting to believe that one star review: the service we received was very…read moredisappointing. From the moment we entered, as Hispanics we felt as though we were being closely watched and followed throughout the store in a way that made us uncomfortable. We had no large bags or items with us--just a wallet--yet we were treated with a level of suspicion that did not seem warranted. At the same time, another customer (take a gander) in the store, who had a large backpack, which looked like it could fit an arsenal was able to shop freely without the same level of attention. The contrast in how we were treated was noticeable and concerning. Prior to visiting, I had already spoken with someone about purchasing a higher-priced item. However, due to the way we were treated during our visit, my husband and I decided not to move forward with the purchase. Instead, we chose to leave and spend our money elsewhere. We ended up going to a nearby business (Ss donuts) where we experienced welcoming and respectful service, which only highlighted the difference. I hope this feedback is taken seriously, as no customer should feel uncomfortable or singled out while simply trying to shop.

All employees , Chuy , Arturo , Casey are all helpful and have good customer service every time I…read morecome in to buy parts that I need they point me to the right directions and if they don't have it they will get it for you , would recommend coming to get parts here I've been going there for 5 years already and new manager Josh has definitely been running the store more smoothly and restocking material that was never restocked , if it's not there Josh makes it happen the next day and will let you know or call you directly to let you know Ferguson will now stock material requested if needed , definitely will let people know to come here

I bought a water heater in 2021 from the Newhall Ferguson location. Last week we came home to cold…read morewater. I called to check on the warranty on our unit. The counter customer service woman confirmed our coverage. She recommended replace both parts to be sure we get back up and running. She got us up and running and made the whole process painless.

Kufo's to Jimi Graham, Sales Specialist. My husband and i were shopping in the Santa Clarita store…read moreFriday October 2nd and Jimi assisted us. Not only did he know where to tell us to find what we were looking for, but he was pleasant, profession and added a flare of his own with his great personality. He made our visit worth it just meeting up with him.

I wanted garage shelving for my new home. I went to Lowe's in Henderson Nevada off of Horrizon. I…read moreknew what I wanted. They didn't have it in store so I ordered it on the Lowe's app. Petty good prices I live in California and I am moving Thursday the 30th. When I ordered the shelves it said delivery on August 3rd. I was great. Since I had to go back to Cali it would be delivered when I move in. I received an email saying it was delivered . I called and they blamed it on me because I chose Fedx to deliver and not Lowe's. I said I did it from your App and that was the only option They are supposed to investigate because it never was delivered when they said it was and give me a refund. Yet I am out 336$ and no shelves and the price of what I wanted jumped up 180$ and when I asked to get same pricing, they said NO. Lowe's is right down the street I'm going to home depot now Lowe's has poor customer service and they blame you

Tim, Josh, and Nacho run the show at Airgas in Santa Clarita. They are always friendly,…read moreknowledgeable, and helpful whenever I stop by. As a welding student, I naturally have a lot of questions, and they always take the time to understand my needs, answer my questions thoroughly, and point me in the right direction. I genuinely appreciate their patience and willingness to share their knowledge. It's always a pleasure stopping in. Highly recommend 10/10!

such great dudes.10/10 customer service and will help with anything you got. highly recommend if…read moreyou need anything with welding.

Do you know how hard it is to find lye???? I need to cover the smell of a dead body and I need some…read moreasap......... lol .......... just kidding. Making homemade soap and Lye is very hard to find, most stores do not carry it due to the fact that it can be used for other purposes :0. Anywho, they had it and it was priced right so 5 stars for them.

I never write reviews ever! I definitely expected more from a small store. Very rude employeesread more

I always get distracted walking into this HD - so many projects I didn't realize I need to…read morecomplete. Today I needed a new toilet valve, but FIRST, I took a looong gander at the amazing HalloWEEEEE displays. So many options and so much to see. We don't get ToTs in our 'hood, so I really enjoy 'ween displays and this HD has the best I've seen. Sooo....30 mins and 2 laps around the displays later, I reluctantly pulled myself away to the "Plumbing Repair" aisle. Within seconds I was asked if I needed assistance and the one question I had was answered clearly and helped me choose the brand I wanted. The price was better than I thought it might be, but then again, all new components are plastic, so I'm sure everyone's still getting their nut. Up to the checkout, where I had the option of self-checkout or a friendly team member - very rare, since the other Home Depot's I've been to wrangle you through self-checkout, so I chose the later, paid and was on my way, "flushed" with anticipation for my awaiting commode repair. Great experiences keep me shopping here. Cheers! "CC"

The service is terrible we ordered a Samsung fridge and got a Frigidaire delivered! When we went…read moreback to ask what went wrong, we got provided a number and told to call their costumer service. Honestly, it looks like nothing but teenagers taking on a job they don't know how to handle. I don't blame them but the company for not knowing any better. Go to Costco instead. Thats more than enough said.