Let me start off with how horrible the customer service is here! I'm a pretty patient person but…read morewhen they have you on hold for 40+ minutes for a sku check it's pretty obnoxious. I feel like they expect you to forget about it and hang up. Within the time I was on hold I was able to just drive up see the same person who put me on hold (Genesi) just hang out at the front door. I asked for a manager to help me out and (Able) the manager was able to find it within 5 minutes. I told him the issue and he did not seem to care just left the dolly with my item on it at the front door for me to load up on my own. They need to know how to value their customers by at the very least help me load the item or simply offer a compensation. The fact that I was able to do all this on my own, be in and out and still be on hold makes me question the management team or people who train these associates. I would now truly just spend more at a competitors store to save my time than to be sitting around and forgotten about.

If I could I would give it zero stars. I have never been in this harbor freight before and I will…read moreNever go back. I walked in and I was walking towards an employee to ask Him a question about something and show him A picture and. He says. Yes... and I'm walking towards him and he is walking away like I need to chase him down. Then he says. Well Are you going to show me the picture. I said your waking. Away from Me. Then he looks like He is pissed off and when I asked him If he had the item. He says what? I showed him And told him and he said. No. I then said ok thanks and started walking out and asked the cashier if the manager is here. And he said that was him. Carlos is the manager. my first time In and I will Never go back. He made me feel I like I was bothering him. I would have gone to Ace hardware but they were closed. Some Of the worst customer service I have had in a very long time.

This review is strictly related to customer service in the Garden Area. I came this am (4/20) and I…read moreasked this female employee in the Garden Area where I may find this item I was looking for. But before I did that I'm one to smile and say "Good morning and excuse me" "where can I find this"? OMG-I was given "What! What do you need"! "That's in Aisle 14"...In a very rude and dismissive attitude. My parents raised me to be always respectful no matter how people treat you. So, I replied back to her and said "Thank you and have a wonderful day". Lady, need to relax, it's just a job. Not all customers who approach you are rude. I can say that because I've worked retailed and IK how it can be. Otherwise, I love this Lowe's because 99.9% of the time, I find what I'm looking for! Thanks LOWE's. Perhaps more training in customer service for some of your employees? Peace out!

Tried to return leaking toilet, tank was leaking upon installation, (customer picked up a new one…read moreso I just grabbed the tank). wanted to make sure they didn't sell it to someone else, "no returns on installed toilets, call the manufacturer for replacement parts", wrong answer, repackaged and returned to other LOWE's, (just the tank was swapped, everything back in the box unused and unopened), NOW they have TWO CUSTOMERS upset. LOWE's has jackasses at the helm, look at the ratings, GO TO HOME DEPOT!

Always friendly and always available and willing to help out with questions and projects.read more

I needed to 27 pieces of wood cut for a home improvement project. I was referred to Builders…read moreSource by Home Depot. They gave me a great price and Quinn cut the pieces and marked the length on each plank for me. Everyone was very friendly and helpful! I won't hesitate to return.

I don't usually take the time to write reviews, but the level of professionalism and genuine care I…read morereceived from Brian absolutely deserves recognition. I had a major inconvenience with a project that had a hard deadline. Everything that could go wrong did go wrong, and my stress level was through the roof. As a disabled veteran, situations like this hit a little harder, and the pressure was overwhelming. The very next day, I spoke with Brian, the lead on Newhall Ranch Rd, and everything changed. He listened. He understood the urgency. And most importantly -- he created a solution on the spot that not only saved my project, but completely restored my peace of mind. Brian didn't just fix the issue -- he took ownership, communicated clearly, and handled the situation with a level of leadership and calm that's rare to find these days. His professionalism, empathy, and ability to resolve a complex problem so quickly made all the difference. Because of him, a crisis turned into a smooth recovery. Thank you, Brian. Your service, compassion, and dedication mean more than you know -- especially to a disabled veteran who relies on integrity and follow-through. You're a true asset to your company, and Newhall Ranch Rd is lucky to have you leading the way.

Went in to get a tool backpack and it showed 2 in stock. Couldn't find it in the aisle it said so I…read moreasked for help. The person looked it up and said yes it shows 2 in stock and it's on sale for $13, and I said "yes I know that's why I want them, I'll take both" and he said ok, so he went to the back and came and said they don't have them. So either he or an employee was keeping them for themselves or you guys need to update the online to reflect correctly because I drove across town just to get that deal. Very disappointed.

Love this spot! Just bought a new carseat for my toddler. Great service, friendly staff, and…read moreamazing deals.

Unfortunately, I'm starting to believe that one star review: the service we received was very…read moredisappointing. From the moment we entered, as Hispanics we felt as though we were being closely watched and followed throughout the store in a way that made us uncomfortable. We had no large bags or items with us--just a wallet--yet we were treated with a level of suspicion that did not seem warranted. At the same time, another customer (take a gander) in the store, who had a large backpack, which looked like it could fit an arsenal was able to shop freely without the same level of attention. The contrast in how we were treated was noticeable and concerning. Prior to visiting, I had already spoken with someone about purchasing a higher-priced item. However, due to the way we were treated during our visit, my husband and I decided not to move forward with the purchase. Instead, we chose to leave and spend our money elsewhere. We ended up going to a nearby business (Ss donuts) where we experienced welcoming and respectful service, which only highlighted the difference. I hope this feedback is taken seriously, as no customer should feel uncomfortable or singled out while simply trying to shop.

I bought a water heater in 2021 from the Newhall Ferguson location. Last week we came home to cold…read morewater. I called to check on the warranty on our unit. The counter customer service woman confirmed our coverage. She recommended replace both parts to be sure we get back up and running. She got us up and running and made the whole process painless.

They were wonderful and very knowledgeable. They offered a $5 fix to our plumbing issue. Saved us a…read morelot money we would've spent, calling a plumber.

I walked into Lowe's in Golden Valley with one mission. Shower head or bust. I found my perfect…read moreone, checked the Lowe's app, and saw a glorious discount. Like the certified genius I am, I forgot to mention the app price at checkout and walked out about seventy bucks poorer. Nope. Not today. I marched to Customer Service ready for a quick fix. The associate helping me called someone over. The second he arrived, the vibe shifted. Instant irritation. He questioned if the price I was showing was even from Lowe's and asked if I pulled it from Home Depot. Sir. The Lowe's app is bright blue. Home Depot is pumpkin spice orange. What are we doing here. Then he told me I might be shopping in a different "virtual Lowe's" because each store can have different sales. Meanwhile, I literally just plucked the shower head off the shelf in this store. I walked him through the app step by step, scanned the product in front of him like he told me to, and the lower price still showed. And he still wouldn't help. Just dismissive energy all around. So I said, "If it's such a big deal, I'll just return it." He said it wasn't a big deal... then when the associate asked if I wanted to return it, he jumped in and said "Just return it." That was the moment Ultra Karen Mode flipped ON. I called him a dick, signed the return slip with attitude, and stormed off. My emotional support human (aka my very calm boyfriend) scooped up the receipt I almost sacrificed in my dramatic exit. A few hours later... food happened. Sanity returned. I checked the app again. Price still lower. Not online only. I couldn't schedule pickup because it was now magically "out of stock" at both stores in town. Prices everywhere else were ninety plus. Rude. The saga wasn't over. Lowe's... we ride again. I came back. Scanned again. App: lower price. Shelf: nope. Another associate confirmed I was not losing my mind and escorted me to the desk like my personal retail angel. I admitted I called the earlier guy a dick and that I absolutely become a Karen when I feel dismissed and hungry. They called in JT. The actual manager. The hero this Lowe's deserves. JT LISTENED. He apologized for the confusion. He explained the whole online vs store pricing mess like a sane human. At first, he offered the corporate number so I could go through the approval process and then come back again for the refund. I told him I would proudly be that Karen and do it if that was required. We laughed because the absurdity was now comedic. Then I asked for the name of the guy from earlier because I assumed he was a manager too. JT said he was the only manager on duty all day. Plot twist. I explained the interaction and why I was so fired up. And THAT is when JT apologized again and said he would just honor the app price right there... specifically because the earlier interaction was so unnecessarily bad. We laughed about me calling the guy a dick. I took accountability for my hangry meltdown. JT handled all of it with patience, humor, and actual customer service skills. JT is the reason this review is five stars. JT is the reason Lowe's gets any more of my money. JT is the reason my shower head now sprays justice. Give this man a raise. And a crown. Because JT is the Karen Whisperer.

This location has the absolute worst customer service! Every time I come here there are tons of…read moreemployees standing around doing nothing. Don't bother with an online order either they don't look at those until you show up. I'll be going to home depot going forward.

Very friendly service, and helpful staff. Was able to get an Argon cylinder and some consumables at…read morea great price. Thanks, Nacho!

I thought they were busy the first time I waited to get a bottle exchange so gave them the benefit…read moreof doubt. Not the second time! They were watch movies on the computer with 3 customers waiting. I do not recommend this location. Praxair is around the corner and they are happy to serve there customers

I never write reviews ever! I definitely expected more from a small store. Very rude employeesread more

Do you know how hard it is to find lye???? I need to cover the smell of a dead body and I need some…read moreasap......... lol .......... just kidding. Making homemade soap and Lye is very hard to find, most stores do not carry it due to the fact that it can be used for other purposes :0. Anywho, they had it and it was priced right so 5 stars for them.

I first went to buy a Christmas tree. I saw one , it was 10 feet tall and very very fresh! I loved…read moreit. I tried to get one of the helpers to help me but he was new and lazy. Then I said could someone help me and I believe his name was Trevor or Tucker. He had a beard and the kindest , most wonderful face. He came over and said hello and found me the tree I wanted. He was very busy, yet he made sure all the people were taken care of. It was a fun experience. My husband drove his car up and they put it in and now it's at my home waiting to be decorated. Then I had to return some lights I had purchased earlier because we did not need them. They make it so easy when you use their credit card. You don't need a receipt because it shows your purchase. Cameron had a smile on his face and said "hello how can I help you? " He had a gentle demeanor yet he could take care of himself. He was nice to everyone. He would make a great manager. He has much patience. Did you know if you or your spouse were ever or are currently in the military that you get a 10% discount? I like a company that pays homage to our servicemen and women. The store is always clean; they also have people with knowledge that can tell you what you need. Also did you know they give all kinds of classes there to learn how to do something? I took a class there once. This store is usually well stocked and at night the parking lot is well lit up. They have shutters, flooring, lights, paints, wood, tile and carpet as well as all appliances. They periodically have sales on all that stuff. I really like this store. It has everything and they only have quality items. Try them, you'll like them. They also have a Santa scene for the kids to get their pictures taken.

My husband and I I have bought every thing from Home Depot including supplies and fixtures to do…read moreboth bathrooms. Today we bought a garbage disposal with the hopes Linda would be there to help us, and we were to thankful she was there and without her help we wouldn't have got everything we needed. She's helped us with all the material to re do our bathrooms. She's helped us along the way with lots of patients and knowledge, you can tell she loves her job and really cares about customer satisfaction and that's real hard to find now a days. Linda works in bath and plumbing.