The staff are super friendly and I was greeted by the employees when walking in. It's a convenient…read moreone stop shop. They have a huge variety of supplies for your DIY projects, gardening, bbqs, etc. I came in for a hole in the wall repair kit and they had a variety of options to choose from. There is plenty of parking available and the location is very clean and organized.

An absolute community gem! Same location but it's the second owner and it has been for a while. I…read morego here all the time now. They have so many things that the big box retailers don't have. Of course, so many products that you can't get at the big guys. But, more importantly, the service is unbelievable. Think back to the days when you could walk in a place and a genuinely interested employee would be there to help you and have the knowledge to go along with it. That's what it's like here. You are barely get in the door and somebody says, how can I help you. Pricing is fairly competitive. If you're comparing penny to penny, you might be disappointed. Will I pay $0.25 more for an item not to have to drive across town to a big box multi-billion dollar retailer where a teenager who could not be more disinterested in working gives me the wrong advice or points me in the wrong direction? Yes. That's money well spent! I'm so grateful these guys are here!

When I first started shopping at Harbor Freight Tools several years ago, I confess that I was…read moreprimarily motivated by my desire of saving the most $$ I could on the hardware/tool item(s) I was hunting for. I think that the store has always had plenty of variety for almost all my needs, and so very nice promotional sales on items, and it's become even better in that regard over time. That said, in those "early days" of my shopping experience at HFT, I was NOT nearly as impressed by the customer service in the store. I pretty much had developed the mindset back then that "I'm on my own" as far as getting information or guidance about a particular item e.g overall usage tips or comparison to other options for the item in question. The latter issue/concern/minus points that I've just outlined has changed by, well, light years in my opinion. During my recent visit(s) to the Valencia store, (the most recent was this afternoon, to purchase a replacement smoke detector), I was very, very pleased and impressed by the willingness of the service/sales employees to provide assistance, and, what's more, their take the time and effort to check the available information available about the product application/usage on-line that they may not have immediately at their fingertips. In a nutshell, HFT (at the Valencia store at least) has moved up to fully earn my 5-star rating Don C.

I used to shop at Harbor Freight Tools all the time, but have been disappointed with many of their…read moreproducts my last few purchases. Today, I went into this location to purchase a corded hand drill. I actually located a couple on the return items table, which I thought looked pretty good. I contacted the employee and asked if these worked? I was told that she did not know. I then asked if I could plug it into the outlet to test it before I purchased it. The employee me that she would have to ask the manager. Apparently, after talking to the manager, I was told that I could not test it and that I could return it in five days if it didn't work. Who the hell wants to drive all the way back there in case this item did not work? The reason I was told is they were afraid of liability. I asked if the manager could plug it in and test it. I was told no. In fact, the manager never even came out to talk to me. What a screwed up way to do business. The customer service at this location absolutely was absolutely horrible as was the attitude of the employees. You can't plug this item into the wall just to tell me if it works? What a complete joke. I told the employee that I would be spending my money at a real tool store. I am done with this location. Their actions are completely shameful and higher management should absolutely do something to these employees, as they didn't give a complete shit whether to make a sale or not.

I didn't know they sell activewear. Plus they have great flowers and stone selections. The garden…read morestaff are knowledgeable and helpful. Not sure why this store has low star ratings.

This review is strictly related to customer service in the Garden Area. I came this am (4/20) and I…read moreasked this female employee in the Garden Area where I may find this item I was looking for. But before I did that I'm one to smile and say "Good morning and excuse me" "where can I find this"? OMG-I was given "What! What do you need"! "That's in Aisle 14"...In a very rude and dismissive attitude. My parents raised me to be always respectful no matter how people treat you. So, I replied back to her and said "Thank you and have a wonderful day". Lady, need to relax, it's just a job. Not all customers who approach you are rude. I can say that because I've worked retailed and IK how it can be. Otherwise, I love this Lowe's because 99.9% of the time, I find what I'm looking for! Thanks LOWE's. Perhaps more training in customer service for some of your employees? Peace out!

Always friendly and always available and willing to help out with questions and projects.read more

I needed to 27 pieces of wood cut for a home improvement project. I was referred to Builders…read moreSource by Home Depot. They gave me a great price and Quinn cut the pieces and marked the length on each plank for me. Everyone was very friendly and helpful! I won't hesitate to return.

This Home Depot is a little hidden but is actually a very clean one inside. I went in looking for…read moresome items for my garden and found some other things I was looking for too. A few employees did ask if I needed any help, so they are around at this location. Once I gather all my goods, I ended up in self checkout cause it's honestly just easier plus there were lines for a cashier, self checkout is faster too.

Well we needed to fix all three bathroom's stoppers in toilets!! My husband looked online and we…read morealso need to fix sliding door lock. Brian Stuart was up for the job He helped us locate everything we needed. We had the parts so he made sure we had correct sizes. He was happy to help and his personality is going to take him places The selection is vast but he knew exactly what to look for Thank you We came home and everything was fixed correctly!! Hurry get down there and fix those projects you been putting off It's so gratifying!!

Unfortunately, I'm starting to believe that one star review: the service we received was very…read moredisappointing. From the moment we entered, as Hispanics we felt as though we were being closely watched and followed throughout the store in a way that made us uncomfortable. We had no large bags or items with us--just a wallet--yet we were treated with a level of suspicion that did not seem warranted. At the same time, another customer (take a gander) in the store, who had a large backpack, which looked like it could fit an arsenal was able to shop freely without the same level of attention. The contrast in how we were treated was noticeable and concerning. Prior to visiting, I had already spoken with someone about purchasing a higher-priced item. However, due to the way we were treated during our visit, my husband and I decided not to move forward with the purchase. Instead, we chose to leave and spend our money elsewhere. We ended up going to a nearby business (Ss donuts) where we experienced welcoming and respectful service, which only highlighted the difference. I hope this feedback is taken seriously, as no customer should feel uncomfortable or singled out while simply trying to shop.

What a cool store! There is so much to see and everything is basically discounted from Amazon…read morepricing. They have stuff like pots/pans, Tupperware containers, car seats, car detailing products, electronics and much more. The products will change so there could be something new each time you visit. Fun fact, when you spend a certain dollar amount, there are products discounted even further you can choose from by the register. And the staff are all super friendly.

I bought a water heater in 2021 from the Newhall Ferguson location. Last week we came home to cold…read morewater. I called to check on the warranty on our unit. The counter customer service woman confirmed our coverage. She recommended replace both parts to be sure we get back up and running. She got us up and running and made the whole process painless.

They were wonderful and very knowledgeable. They offered a $5 fix to our plumbing issue. Saved us a…read morelot money we would've spent, calling a plumber.

As soon as I walked in one of the employees Dawn, came to me with a great energy, full smile and…read moreoffer to help. She called the assigned employee named Jen to assist further. Jen assisted me with my request immediately and I was out within 5 min. I have been many times to this location and every time had a wonderful experience. Thank you Lowe's

I am reviewing the Lowe's at Golden Valley location regarding a water heater warranty claim that…read morehas turned into weeks of frustration, confusion, and stress. The manufacturer confirmed that my water heater was under warranty and provided both an authorization number for the replacement unit and a labor authorization amount. Despite this, I received conflicting information from Lowe's regarding what was covered and what I would be responsible for paying. Every representative seemed to tell me something different, making it nearly impossible to get a clear answer. One of the most disappointing parts of this experience was the lack of communication and follow-up. I left multiple messages for manager Rafa and was repeatedly told I would receive a call back, but my calls were not returned. As a customer, I should not have to chase down answers for weeks on a warranty claim. I spent countless hours on the phone between Lowe's, the manufacturer, and Executive Customer Service trying to understand why the manufacturer's authorization and labor allowance were not being handled consistently. Instead of receiving help, I felt like I was being sent in circles while no one took ownership of resolving the issue. The poor communication, conflicting information, and lack of follow-through caused unnecessary stress and anxiety. As a result of this experience, I decided to close my Lowe's credit card account Customers deserve transparency, accountability, and timely communication. Unfortunately, that was not my experience with this Lowe's location

Very friendly service, and helpful staff. Was able to get an Argon cylinder and some consumables at…read morea great price. Thanks, Nacho!

I thought they were busy the first time I waited to get a bottle exchange so gave them the benefit…read moreof doubt. Not the second time! They were watch movies on the computer with 3 customers waiting. I do not recommend this location. Praxair is around the corner and they are happy to serve there customers

I would like to give a shout out to Allen and Tony who were extremely helpful, supportive and…read morepatient with me. I came in with a fitting and didn't know where to start, and Allen started to recreate the piece with the items on the shelf. I was amazed at how quickly he knew where the pieces were. Then Tony came and assisted. Outstanding work both of you in helping me after me looking at the parts for 20 minutes and not having a single clue where to start. I hope your managers recognize what a great asset both of you are for the company.

I first went to buy a Christmas tree. I saw one , it was 10 feet tall and very very fresh! I loved…read moreit. I tried to get one of the helpers to help me but he was new and lazy. Then I said could someone help me and I believe his name was Trevor or Tucker. He had a beard and the kindest , most wonderful face. He came over and said hello and found me the tree I wanted. He was very busy, yet he made sure all the people were taken care of. It was a fun experience. My husband drove his car up and they put it in and now it's at my home waiting to be decorated. Then I had to return some lights I had purchased earlier because we did not need them. They make it so easy when you use their credit card. You don't need a receipt because it shows your purchase. Cameron had a smile on his face and said "hello how can I help you? " He had a gentle demeanor yet he could take care of himself. He was nice to everyone. He would make a great manager. He has much patience. Did you know if you or your spouse were ever or are currently in the military that you get a 10% discount? I like a company that pays homage to our servicemen and women. The store is always clean; they also have people with knowledge that can tell you what you need. Also did you know they give all kinds of classes there to learn how to do something? I took a class there once. This store is usually well stocked and at night the parking lot is well lit up. They have shutters, flooring, lights, paints, wood, tile and carpet as well as all appliances. They periodically have sales on all that stuff. I really like this store. It has everything and they only have quality items. Try them, you'll like them. They also have a Santa scene for the kids to get their pictures taken.