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Newburgh Mall

1.9 (15 reviews)

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Marshalls

Marshalls

(5 reviews)

$$

Love Marshall's...there's alway a find. Staff is friendly...prices and selections can't be beat…read more I especially like buying specialty sauces and teas here. The soy candles are usually cheaper than other retails. Con: which they had bigger sections but it's a small store compare to others.

Apparently your return policy has changed and without a receipt, store credit cannot be obtained…read morebecause no items can be found within inventory, despite appropriate tagging and non discounted pricing. Now having been a VERY regular and long time Marshall's shopper I can assure you the on site manager I dealt with was demeaning and discourteous for reasons passing understanding. To be perfectly frank, I believe the purchase was outside the 30 day refund policy. For that reason alone, I was willing to take a lesser amount as a store credit. That said, the shift manager, I encountered, wouldn't engage at any level. She stated that returns at this high of an amount ($49.99), wouldn't normally be considered full stop. Having worked retail for over 30 years and engaged with this store for the last 5-8 yrs I can assure you, she had no reason to react in the manner I experienced. After reading your online reviews, it's obvious this policy and perhaps even your inventory system has changed. If so, I would encourage work arounds that address the lack of transparency and most assuredly revisiting the training opportunity of customer relations within this location. I will attempt to return elsewhere as I believe the return to be dated well beyond the 30 day window. Perhaps another location would prefer the repeat business. Please note, while you may feel justified regurgitating policy with little or no effort toward civility, and acting as if your customer has wronged you, will only serve to decrease your market share and eventually challenge your performance.

Kohl's

Kohl's

(13 reviews)

$$

I first had to do an Amazon return. No one was at the desk, I waited a few minutes. There was a…read moreprinter in the corner popping out Amazon labels so I assumed someone would be back. A few minutes later an associate comes out of the bathroom, goes behind the desk to the corner by the printer and starts tearing off the labels. I walk up to the desk, in case she didn't see me, because I wasn't greeted or addressed. And she says " I'm over here." Which is extremely rude. How about saying hello I can help you over here. I didn't say anything, I gave her the returns. After she gave me the return slip I walked away and she snarkily said thank you. As if I was supposed to thank her even though her only attempt at talking to me was to say I'm over here. Sydney is very rude. 1) if she had to use the bathroom she should have told a manager to get coverage 2) you greet your customers. I said hello, she said nothing. 3) not saying have a nice day is fine by me, but don't give your customers an attitude when they walk away. Had she not been so nasty at the end I wouldn't have bothered to leave this review. I know not much is going to be done to reprimand her, but it was an awful experience so I'm giving an awful review. Do better Sydney, or get a different job. You don't belong working with the public.

I used this credit card occasionally for the discounts. Didn't like to shop here because the stores…read moreare always a disaster mess, dressing rooms piled with unattended stacks of clothes and they never had associates to help with questions. 4 3.5 years ago I didn't receive a bill statement and I was busy w work and graduations and didn't notice. Next month I received a 30 day late bill, called a very rude "customer service" (not) person, sent a check that day for full credit amount. They trashed my credit immediately with all 3 credit bureaus for a 30-day late, pretty sad. I've contested every year since and still **negative** report. In 31 YEARS this is the only negative report EVER . I always pay our cards in full. This is the WORST company. Do not be lured in with their discounts. They are totally not worth it. Go to Macy's or shop Amazon. Scrappy, low class, not worth your time. They can't even give fair service.

Newburgh Mall - shoppingcenters - Updated May 2026

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