I purchased carpet, the same week I called to report that there was so much dirt coming from the…read morecarpet as well as the fibers to live was disgusting, I was ignored I should have ran when I entered the store as a African-American female I was waited on last behind the Caucasian people I entered the store first I purchased the carpet the carpet was faulty I kept on complaining they wouldn't do anything I finally called corporate corporate said they should have sent out someone when I first started complaining Greg I have phone calls from him they sent someone and he said the carpet wasn't that bad when you can come in the house and clearly see that the carpet is a mess they did not put down new padding the carpet has rode, they told me it was because I had heavy furniture there's places where there's no furniture, then Greg said it wasn't their fault the installation or the carpet he said well I tell you right now it's not our fault, I decided to contact BBB because I did he said that they would not do anything to help me yes I believe that I was racially discriminated against they did not try to fix my carpet I was ignored and mistreated I don't want any African-American to patronize their store for no reason and no one else if you don't want to carpet that's damaged he told me the carpet was probably sitting in the warehouse that's why it had the dirt and stuff in it and it was discontinued a couple of months after they sold it to me , the carpet is bulky in every room even where there is no furniture I am so hurt and disappointed by these people they're a rip off if you are African-American please do not visit any of their stores anywhere, even if you're not a African-American this is what these people do they take advantage of people and mistreat people, I am and was nobody to them after they took my money

My husband and I were shopping for flooring for our new home. We had been to three locations,…read moreflooring America in Paducah was our third. For the exact same type of flooring, we noticed their prices were four times more expensive than the other two places we checked. That said, we didn't want to insult them and make them feel bad so I left a fake name, a fake phone number, and a fake address. Imagine my surprise when I got a call from this company to my real phone number--A number I never provided to them nor gave them permission to call. What's even more outrageous, is they contacted our real estate agent--an egregious overreach of boundaries. We never mentioned who we were working with for our real estate transaction. Who do these people think they are? It is the most outrageous invasion of privacy my husband and I have ever experienced and we're not young people. I would never ever recommend this company to anyone. I explained what happened to my real estate agent and apologized on behalf of this company for being so obnoxious. I've never known a flooring company to go to such lengths to stalk potential customers before. It was very very disturbing. I'm not sure what software they have rigged up in that store, but if you go here, turn your phone to airplane mode so they can't access it because if they do they will track down everybody you know to try to get a hold of you. I will post this review for everybody to see because it's 100% true.

I have am extremely happy with Holloway Carpet One. I recently purchased hardwood flooring from…read morethem. They are friendly and helpful in guiding you to what your looking for, and fits your budget. They have always stood behind their products and workmanship! I have been using them for over 40 years and wouldn't think of shopping anywhere else!

From the owner: Holloway Carpet One Floor & Home is a trusted flooring and tile store in Cape Girardeau, MO,…read moreserving the surrounding areas since 1979. Specializing in free estimates, bidding, and precise measurements, we offer a wide selection of flooring options including hardwood, engineered wood, tile, stone, marble, backsplash, plank, and laminate. Visit us today to transform your space with high-quality and stylish flooring solutions.

Great service and quality. They are also very timely. They can provide all your home needs big or…read moresmall.

Great selection. Julie is always my first stop when looking for flooring or bath/kitchen tile.read more

Great savings. Great install. Used them in a few different houses throughout the years! Great…read moreservice and quality!

Totally uncooperative. The poorest customer service. It all equals a massive letdown and…read moredifficulties beyond imagination as a customer. Turn at the corner of Karpet Korner and keep going, just as fast as you can.

Would definitely recommend them even though we didn't use them. Their price was reasonable and they…read morewere willing to work with me, however, my family had ordered from a different carpet company.

We got our floors redone a year ago. I can't remember exactly how much it costed but I think it was…read moremaybe around 6k. I go to walk down the stairs today and they are already coming apart. It's just me and my husband and our two dogs walking up and down the stairs every day so there is NO reason our stairs should be coming apart a year.

Several months ago, we had a floor installed and it is as wonderful and lovely today as the day it…read morewas installed. Truly perfect quality work and they were friendly to boot. I had my floor picked out, bought, and installed within a week. Absolutely amazing.

an absolute painless experience from start to finish have another job coming up and plan to use…read morethem again

Absolutely love our new flooring! From selection to install it was a smooth process. We had over…read more2500 square feet installed. Overall great price and quality material.

Flooring now has one of the largest "in stock" varieties to choose from. Vinyl laminate click…read moreplank, Vinyl click tile, Vinyl glue down tile, sheet vinyl, Blacktex, rugs, Roll Carpet and pad, Custom Blinds and Shutters, Hardwood, and engineered hardwood.

Ray Drennan from Floors Unlimited laid floors in my new home. Two weeks afterward, they cupped…read more He admitted that he did not do any moisture testing and that he did not check under the house. His wife, Karen Drennan, said that she has contacted all of the installers in the area and they do not do moisture testing either. When I contacted all of them (for a replacement estimate), they said it was standard practice. We've tried to settle things with them out of court. We had a NWFA flooring inspector come to look at our floors. He said that the floors did not acclimate correctly. They put the flooring in our house 3 days prior to the air being turned on. The floor was laid 3 days after the air was on. Since the floor was laid 3 days after the air, Ray mistakenly thought it was acclimated. The 3 days WITHOUT air conditioning (in June!) damaged the flooring. The inspector also confirmed that moisture testing is a standard practice. Now that we have a lawyer, the Drennans have lied to their lawyer and said that they did moisture testing! They only have liability insurance that covers things out of their control, but does not cover installation (scary, huh?). They don't have the money, so they are now lying. Ray is a poor installer (though he will tell you he is the best) and his wife will lie to keep from having to assume any financial responsibility. Ray does not follow NWFA flooring guidelines and does not follow common flooring installation practices. I wish I had known this before we decided to use them. I guess it says a lot to know that the installer does not (and can not) stand behind his work.