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    Carpet Express

    4.6 (11 reviews)
    Closed 8:00 am - 5:30 pm

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    Services - Carpet Express

    Carpet binding

    Carpet installation

    Carpet removal

    4 More Services

    Carpet repair

    Carpet restoration

    Floor installation

    Floor repair

    Carpet Express Photos

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    6 years ago

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    Herb S.

    Thanks for the review. We appreciate your business. Thank you.

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    5 years ago

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    Ask the Community - Carpet Express

    Review Highlights - Carpet Express

    My wife spoke with Kendra several times on the phone discussing carpet options while we were waiting to move to Tennessee from Virginia.

    Mentioned in 2 reviews

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    Floor Coverings International Brentwood

    Floor Coverings International Brentwood

    3.7
    (3 reviews)

    I hired them to stretch the upstairs carpeting. They did a fantastic job--great quality--for a…read morereasonable price. They were very nice to work with and when I get new carpeting or hardwood flooring I will definitely go with them!

    Project: Repair a slope in my shower. Would need a Tile Guy to do this…read more Put this out on yelp and this company reached out and said they could do this project. David came out, looked at my shower, (seriously, just looked at the shower and threw out a number and said he could do it the next week for xxx amount) and he was done. I asked for a written estimate detailing what steps would be taken since he couldn't tell me when he was at my home. He obviously was just the salesman and didn't know anything about this project. Other bids I received said that it would take a good week to repair and he said two days, which I found odd. Anyway, he called me the next day asking me if he could put me down for the next week to get his guys scheduled. Told him I was waiting for the detailed estimate-not detailed with $$, detailed as in the steps taken to repair. I never heard from him again. Ghosted. He wasted my time and made the company look really bad. He over promised and under delivered. It is a real shame as I have a lot of high profile clientele that I was going to give referral to had the project come out well. Now it will be the opposite. All he had to do is be honest and tell me he was incorrect and it couldn't be done. I felt as if I was being pushed into signing on the dotted line without knowing what I was signing. Once he knew he couldn't pull a fast one over me, he ghosted me. Not a good look for their business.

    Mid-State Flooring

    Mid-State Flooring

    2.8
    (5 reviews)

    We had a most unsatisfactory experience with Mid-State Flooring recently. We came in for carpet for…read morethree bedrooms. In addition to the carpet we had two stipulations, on which we were explicit. One was the install date (we gave over a week lead) and the other was we required "pet-proof" carpet pads. We keep large dogs as pets and often have grandchildren as houseguests. Both are generally messy and occasionally have accidents that can require strenuous measures to clean up. We specified the date because our son and d-i-l offered to come in from out of town to help move furniture out of the bedrooms and back in after installation. The morning of our install date we sat around waiting several hours for MidState to show up, then I called. Don was unaware of the delay and eventually found that their install person had, instead of coming to do the job, had left that morning for Alabama (his words). I explained how inconvenient and unacceptable this was and asked him to expedite a plan B. Nothing happened, even after I went back to the store to explain our needs in person. It took Don three days to find someone to make the install. I checked on the men doing the install and saw they were using very basic, inferior carpet pads and called Don to find out why our stipulation regarding the pads had been ignored. He claimed no knowledge of our order for the pet-proof pads. I reminded him of our requirements as voiced at the time of order, to no effective end. He claimed to review his notes on the order and saw no such specification. Odd, because it was a major feature of our order and seemed to have been included in the pricing of the job (which was competitive, btw). Frankly we felt cheated. From previous experience (with Joey's in Gallatin) I realized the pads are a potential target for bait and switch tactics, where the better pad is priced in the job but then inferior pads are installed and the carpet laid over before the consumer can check it. I can not recommend Mid-State Flooring for any work that you won't require specifications in writing and then keep both eyes on the entire process. Even then I do not recommend anyone who would take advantage of an incautious customer. Look elsewhere for your flooring needs and you may have a better experience.

    Called to schedule an estimate and told the man exactly what we were looking for. On the day he was…read moresupposed to come he called to confirm, but had no recollection of our original discussion. It was as if we were speaking for the first time. He called again and had to reschedule the appointment for later that afternoon. No problem. I got a third phone call saying that no one would be able to come out that day and wanted to reschedule again for another day. I returned the call and left a message. Got no response at all. The customer service and lack of communication easily convinced us to go with another company. There are enough people in Nashville doing flooring that I have planet to choose from.

    Carpet Express - carpeting - Updated June 2026

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