I would give them SIX stars but it is not an option…read more From the first time we spoke to them, they were extremely courteous. Their products were cheaper than an earlier competitor we had just stopped in to see. There is something to be said about the family business and Quality Floor Covering does it right. They saved us around $1000 in materials and installation. Carpet was installed today with the pet padding and it is so much nicer than we could have seen with the sample provided. The estimator was super nice, courteous, friendly, forthright, and on time. Carpet padding had to be ordered and it arrived early and installation happened today. The installers were great! They were on time, quick with removal and extremely detailed in their installation. Our carpet is FABULOUS! We are beyond pleased with our investment and if we move to another home or have one built - Quality Floor Coverings will be doing the installation. Period. None of the big box stores could come close, none of the competitors we received quotes from could match their perfect marriage of quality and value. THE BEST IN CLARKSVILLE!

Just had the carpet and padding replaced in three bedrooms and closets in my house. I was very…read morehappy with all aspects working with Quality Carpets. My realtor's husband (contractor) had recommended them, so I stopped by their shop to get the ball rolling. They were very easy to work with, and set up the installation to fit my schedule. Their pricing was very competitive, and they had the perfect carpet for us in stock. lastly, the installers did a great job and were a big help moving furniture. Highly recommend Quality Carpets!

absolutely love this company they did my downstairs basement and bathroom and did an amazing job…read more Highly recommend.

From the owner: We only do quality work. Ranging from Installation of LVP/ Laminate flooring, sheet vinyl, and…read morecarpet. There is no job to big or too small we do it all!!

Called about carpet and they were super friendly and responsive. Went and picked out the style and…read morepadding we wanted. Ladies were really nice. Estimator was supposed to show up between 11 and 2 yesterday to finalize everything, but was a complete no-show. No one called, no one made any efforts to reschedule. We haven't heard from them since.** Kind of surprised that a local business would no-show at a time in which so many small businesses are struggling. Anyhow, we found another family-owned business that was as highly reviewed. To the owners: You get ONE CHANCE. **UPDATE: Baggett called right after I submitted this review and said they had a scheduling mix up. So they did call back one day later and too late to obtain my business.

Just another typical Clarksville business. Poor work ethics. I starting to understand now why so…read moremany Clarksville residents go to Nashville for just about everything. You may pay a little more (or not) and you receive professional care, quotes and prices that don't change 'during' the installation. Very rude woman on the phone at Baggett. Very rude. The installers themselves were GREAT! A team of 3 men that did a quality job. Top notch! The installers are subcontractors and NOT employees of Baggett. Don't frustrate yourself going to this place. Not worth it. Not quite sure if they know everything there is to know about the installation or measuring. Just sell carpet... Deplorable

I hired them to stretch the upstairs carpeting. They did a fantastic job--great quality--for a…read morereasonable price. They were very nice to work with and when I get new carpeting or hardwood flooring I will definitely go with them!

Project: Repair a slope in my shower. Would need a Tile Guy to do this…read more Put this out on yelp and this company reached out and said they could do this project. David came out, looked at my shower, (seriously, just looked at the shower and threw out a number and said he could do it the next week for xxx amount) and he was done. I asked for a written estimate detailing what steps would be taken since he couldn't tell me when he was at my home. He obviously was just the salesman and didn't know anything about this project. Other bids I received said that it would take a good week to repair and he said two days, which I found odd. Anyway, he called me the next day asking me if he could put me down for the next week to get his guys scheduled. Told him I was waiting for the detailed estimate-not detailed with $$, detailed as in the steps taken to repair. I never heard from him again. Ghosted. He wasted my time and made the company look really bad. He over promised and under delivered. It is a real shame as I have a lot of high profile clientele that I was going to give referral to had the project come out well. Now it will be the opposite. All he had to do is be honest and tell me he was incorrect and it couldn't be done. I felt as if I was being pushed into signing on the dotted line without knowing what I was signing. Once he knew he couldn't pull a fast one over me, he ghosted me. Not a good look for their business.

Worst customer service ever!!! I called and got an estimate on installation for my carpets, We…read morescheduled installation for a Monday and I took the day off work . No one showed up to install my carpets and I did not receive a phone call. I had already paid for the carpets and I called their office all day and no one answered or returned my messages. I had to drive down to the office to talk to someone. He then promised me install Tuesday and I received a phone call telling me he could not do it and they would do Wednesday. Someone showed up and said he could lay down the padding but thats it or he could come back the next day with more people to get the carpets installed. Next day came and no one showed up or called after I left several messages. I finally went to the office first thing Friday morning since all my calls where being ignored to get a refund.

From the owner: Residential and Commercial,…read more Products: Flooring, Carpet, Vinyl, Wood Flooring, Porcelain and Laminate Tile, Area Rugs, Waterproof Flooring, Boat Flooring, Services: Locally and Veteran Owned and Family Operated, Free Quotes, Delivery, Wholesale Pricing, Installation, Military Discount, Offer Financing, Brands: Create Flooring, Lonesome Oak Trading Co., Sierra Flooring, Silent Blue, Mohawk Industries, DeZign North America, Location Facts: Located just behind the DMV.

Great service. Great prices. The best people around. They promptly came to give me an estimate and…read morehad the job done when they said they would. Definitely use DJ's again and again.

Called them to give me a quote they showed up late and I guess the job was to small so they took…read moremeasurements and said they would give me a quote but never got back to me, I wish they would of just said they dont do small jobs.

We had a most unsatisfactory experience with Mid-State Flooring recently. We came in for carpet for…read morethree bedrooms. In addition to the carpet we had two stipulations, on which we were explicit. One was the install date (we gave over a week lead) and the other was we required "pet-proof" carpet pads. We keep large dogs as pets and often have grandchildren as houseguests. Both are generally messy and occasionally have accidents that can require strenuous measures to clean up. We specified the date because our son and d-i-l offered to come in from out of town to help move furniture out of the bedrooms and back in after installation. The morning of our install date we sat around waiting several hours for MidState to show up, then I called. Don was unaware of the delay and eventually found that their install person had, instead of coming to do the job, had left that morning for Alabama (his words). I explained how inconvenient and unacceptable this was and asked him to expedite a plan B. Nothing happened, even after I went back to the store to explain our needs in person. It took Don three days to find someone to make the install. I checked on the men doing the install and saw they were using very basic, inferior carpet pads and called Don to find out why our stipulation regarding the pads had been ignored. He claimed no knowledge of our order for the pet-proof pads. I reminded him of our requirements as voiced at the time of order, to no effective end. He claimed to review his notes on the order and saw no such specification. Odd, because it was a major feature of our order and seemed to have been included in the pricing of the job (which was competitive, btw). Frankly we felt cheated. From previous experience (with Joey's in Gallatin) I realized the pads are a potential target for bait and switch tactics, where the better pad is priced in the job but then inferior pads are installed and the carpet laid over before the consumer can check it. I can not recommend Mid-State Flooring for any work that you won't require specifications in writing and then keep both eyes on the entire process. Even then I do not recommend anyone who would take advantage of an incautious customer. Look elsewhere for your flooring needs and you may have a better experience.

Called to schedule an estimate and told the man exactly what we were looking for. On the day he was…read moresupposed to come he called to confirm, but had no recollection of our original discussion. It was as if we were speaking for the first time. He called again and had to reschedule the appointment for later that afternoon. No problem. I got a third phone call saying that no one would be able to come out that day and wanted to reschedule again for another day. I returned the call and left a message. Got no response at all. The customer service and lack of communication easily convinced us to go with another company. There are enough people in Nashville doing flooring that I have planet to choose from.

Amazing customer service! When building my home in 2008 they were so helpful in matching all of my…read moreflooring so everything flowed together just right. Now in 2014 I had a tear in my bathroom vynal and they came out assessed the damage and found a way to fix it instead of replacing the whole bathroom floor! I will use them and recommend them for all flooring needs!

From the owner: Custom Floors has been servicing the entire middle tennesse area for over 22 years! We offer…read morequality products and honest, dependable craftsmanship.You will always find Custom Floors prompt and courteous.