Would definitely recommend them even though we didn't use them. Their price was reasonable and they…read morewere willing to work with me, however, my family had ordered from a different carpet company.

We got our floors redone a year ago. I can't remember exactly how much it costed but I think it was…read moremaybe around 6k. I go to walk down the stairs today and they are already coming apart. It's just me and my husband and our two dogs walking up and down the stairs every day so there is NO reason our stairs should be coming apart a year.

They saved my skin. I needed a last minute cleaning and they came the next morning. Zach cleaned my…read morecarpets so well. He was able to remove some hard stains I didn't think would come clean. He did a great job and was super friendly and answered all my questions. Would definitely use them again and recommend them especially Zach.

I just had my second carpet cleaning done by them! Against my better judgement I got super light…read morecarpets installed in a house w a toddler and 2 dogs. I had a different technician each time and they both got the carpet back to brand new!!! It blows my mind everytime. When you get a service done by them your receipt has $15 off a carpet Cleaning service so I held on to it til this appt, and my receipt this time had one as well! They call when they're on the way (always in the time frame they told me they would be) and call the following day to see how my service was. Love love LOVE them!!! I wish I would've taken before and after pictures of the high traffic areas in my house. Thank you all again and again!

Called about carpet and they were super friendly and responsive. Went and picked out the style and…read morepadding we wanted. Ladies were really nice. Estimator was supposed to show up between 11 and 2 yesterday to finalize everything, but was a complete no-show. No one called, no one made any efforts to reschedule. We haven't heard from them since.** Kind of surprised that a local business would no-show at a time in which so many small businesses are struggling. Anyhow, we found another family-owned business that was as highly reviewed. To the owners: You get ONE CHANCE. **UPDATE: Baggett called right after I submitted this review and said they had a scheduling mix up. So they did call back one day later and too late to obtain my business.

Just another typical Clarksville business. Poor work ethics. I starting to understand now why so…read moremany Clarksville residents go to Nashville for just about everything. You may pay a little more (or not) and you receive professional care, quotes and prices that don't change 'during' the installation. Very rude woman on the phone at Baggett. Very rude. The installers themselves were GREAT! A team of 3 men that did a quality job. Top notch! The installers are subcontractors and NOT employees of Baggett. Don't frustrate yourself going to this place. Not worth it. Not quite sure if they know everything there is to know about the installation or measuring. Just sell carpet... Deplorable

Amazing customer service! When building my home in 2008 they were so helpful in matching all of my…read moreflooring so everything flowed together just right. Now in 2014 I had a tear in my bathroom vynal and they came out assessed the damage and found a way to fix it instead of replacing the whole bathroom floor! I will use them and recommend them for all flooring needs!

From the owner: Custom Floors has been servicing the entire middle tennesse area for over 22 years! We offer…read morequality products and honest, dependable craftsmanship.You will always find Custom Floors prompt and courteous.

These guys done a great job came out on time and did a great job with the cleaning…read more Highly recommend

**Update** The owner…read morecame out personally and apologized for the service and refunded our money. Very genuine and cares about his business. We will give them another chance in the future. ******* Thank you for your service. However, this was the worst service I have ever received!! I have had my carpets professionally cleaned several times and in average it takes 3-4 hours. This crew was in and out in 40 minutes. I had to go behind the vacuum and hire another company to come back out and re-clean our carpets. This is a 5 bed room house with stairs. 1st time was 20 min and to ask this to come back in.

Worst customer service ever!!! I called and got an estimate on installation for my carpets, We…read morescheduled installation for a Monday and I took the day off work . No one showed up to install my carpets and I did not receive a phone call. I had already paid for the carpets and I called their office all day and no one answered or returned my messages. I had to drive down to the office to talk to someone. He then promised me install Tuesday and I received a phone call telling me he could not do it and they would do Wednesday. Someone showed up and said he could lay down the padding but thats it or he could come back the next day with more people to get the carpets installed. Next day came and no one showed up or called after I left several messages. I finally went to the office first thing Friday morning since all my calls where being ignored to get a refund.

From the owner: Residential and Commercial,…read more Products: Flooring, Carpet, Vinyl, Wood Flooring, Porcelain and Laminate Tile, Area Rugs, Waterproof Flooring, Boat Flooring, Services: Locally and Veteran Owned and Family Operated, Free Quotes, Delivery, Wholesale Pricing, Installation, Military Discount, Offer Financing, Brands: Create Flooring, Lonesome Oak Trading Co., Sierra Flooring, Silent Blue, Mohawk Industries, DeZign North America, Location Facts: Located just behind the DMV.

This is the first review I've ever done and I'm only taking the time because this experience was…read morehorrible. I ordered 2 carpet runners for stair cases in mid January. When I walked into their store, right away I felt the customer service rep was curt and borderline rude. No big deal I moved forward only to learn it was going to be the same rep coming to my house to measure. My wife handled the measurement appointment and without me asking she said the woman was borderline rude. We still proceeded and placed the order. They required $3,046 as a down payment on a total purchase of $3,500. We were told the carpet would be ready by March 15th, two months from order. Supply chain slow down, so be it. When March 1st came around I called the company to make sure we were on track. Same rep emailed me that it will now be April 15th. No sorry for the delay, sorry for the inconvenience, nothing. Today, being near by, I walked into the store to check on the April 15th date only to be told it's now May 15th. At the point of frustration, I expressed my displeasure with the lack of proactive communication. The previous rep I dealt with was not there but the representatives that were there were compassionate to my situation and were very helpful. Together we looked for an alternate choice but opted to come back with my wife in two days. As the helpful rep handed me her business card a man came out from the back of the store. He immediately began to defend the company's communication procedures because he overheard my frustrations which had been put to rest 20 minutes prior. I was completely taken back by the manner in which this person was talking to me only for him to reveal he was the owner of the company. I too am a business owner and would never talk to a customer this way. In fact I said "gone are the days the customer is always right". He was so defensive and rude that I asked for my money back. He told me he didn't want my business anyway and to leave his store... I couldn't get out of there fast enough. I really felt bad for the other 3 reps that did overcome my frustrating consumer experience because their arrogant boss couldn't handle any negative feedback about his company. I am happy to take my business elsewhere and you should be too!

service is horrible and is either not knowledgeable or withholds information about the faultiness…read moreof the poor products they sell. Asked for a 6x9 remnant to be bound into a rug and instead gave me a 5x11 and did not disclose that this particular carpet flakes and leaves a horrible mess. AVOID UNLESS YOU WANT TO GET RIPPED

We needed to replace our back door to our home. Thomas Lumber Co. measured the doorway incorrectly…read moreby 3 inches. They said they could cut 3 inches off the top of the door so that it would fit (cosmetically, this was not an option). This resulted in several hours of extra labor and hundreds of dollars to cut into our home to accommodate the bigger door. They didn't offer a discount for this mistake. I cannot recommend this company, both from a customer service aspect and a simple measuring aspect.

We have made several purchases over the years from Thomas Lumber on large projects ( screened…read moreporch, bathroom tile , new deck) . Most recently we'd went in for our tile purchase . They had a great selection and fast shipment ! The salesperson (Lisa) was extremely friendly and helpful . They also have a good selection in carpet . On our previous purchases, the staff was extremely helpful as well. We'd experienced a tornado at our home and had a significant amount of work to be completed repairing our front porch including the flooring, posts/handrails/balusters. We live about 60 miles away but would definitely drive there and would certainly recommend them.