This place is the BEST computer repair place in Vancouver…read moreThey are kind, honest and helpful. I would recommend them highly to anyone whom is looking for honest, reliable affordable computer repair I would not go anywhere else for any cell phone , laptop advice or repair..

THE HACKERY STOLE MY COMPUTER:…read more I bought a used computer from The Hackery and asked them to transfer my data to it. I returned when they said and powered the new one up in-store and found that they had only transferred my desktop. I inquired and they had no idea nor did they have my old computer. The two guys huddled in the other room and I heard one of them say "~he pays more for French keyboards"... Mine was French. I'm a trucker so I have more receipts/expenses than the rest of the public; I lost $50,000.00 in tax receipts because they were from multiple unfiled years. DON'T HAVE ANYTHING TO DO WITH THE HACKERY.

This is the second time I've taken my custom PC into Memory Express on Broadway. (The first time…read morewas several years ago when they rebuilt my system after the water cooling system failed. They did a super job). This time I needed to have my system upgraded to Windows 11 and upgrade the hard drive. My computer was ready the next day and cost considerably less than I expected. Young Shintaro at the customer service desk was very helpful and made a number of recommendations to improve the upgrade. I'm an old lady and sometimes get 'attitude' at technical service desks but there was none of that here. Excellent customer service and highly recommended. Good job ME!

Although the store manager at this location is a decent person but Memory express in general is a…read morevery sketchy organization with a clear intention to siphon off your money. But Memory Express Langley's manager's behavior is remarkably rude and unprofessional. I ordered an i7-13700K Processor Bundle with a Gigabyte Z790 GAMING X AX Mobo for $629 during the Thanksgiving sale a few days ago (attached are the pictures as proof). Today, I received a call from the manager, stating that I must pay an additional $200 due to their error. I would have been fine with this adjustment, but at the time of my purchase, there were several similar bundles available at Canada Computers and NewEgg. Unfortunately, I missed out on those deals because I ordered from Memory Express. As a result, I'm left with no other options. Note that this would have been illegal in Quebec under their consumer protection laws. When I tried to explain this situation to the manager, instead of a simple apology, I was met with a barrage of yelling and unprofessional behavior. What should have been resolved with an apology turned into a heated argument with the manager.

I found an IMac in my building's recycling. I plugged it in and it worked but was password…read moreprotected. I called Apple and they said it couldn't be unlocked and to put it back in recycling. I took it in to Simply Computing and Lachlan ran a diagnostic test, wiped it back to factory settings and installed a new Apple OS. It works fine now. I was thrilled! I gave it to my niece and she is thrilled too! Thank you Simply Computing. Elspeth in Vancouver

Friendly. Knowledgable. Fair pricing...didnt gouge for two products I required. Helped with a…read morecouple of issues: one with an older MacBook, another with compatibility between my android phone and my newer MacBook pro. Convenient location and free parking in back. I'll be back.

Came in looking for "Return of The Living Dead" Blu Ray and discovered they don't have audio or…read morevideo anymore. Yet I was enlightened to locate the ultimate garage refrigerator for the garage. The Canadian Beer fridge for the garage. BEST BUY won't stock it but you can only image it filled with Molson.. I left with a positive experience and a smile!

First day we were not helped by someone who seemed to want to help. Brought back e trike but…read morewanted box before giving refund. 2nd day we were helped by supervisor (young but she acted with authority and everyone consulted her so if she'd not, she should definitely be promoted) who made the whole return experience painless and easy.

OH GOSH, where do I start without being embarrassed??? I do my tax accounting on a wonderful 1995…read moreIBM Aptiva. And yes this is 2026. But, I am no dinosaur, well maybe. I was coding in 1975, and never left "IT" until a few years after Y2K. I freaked, when my IBM failed me. Greg and Larry fixed it to the point where I have been able to do the last two years. I am so grateful. Lots more services but this was the best.

I have twice taken my laptop to PC Galore, once because I accidentally damaged it and once because…read moremy ad blocker succumbed to a total infestation of ads. I can't speak highly enough of the courtesy, helpfulness, and very rapid (and effective) service that I was given. Why go anywhere else?

Great service, fair price and very efficient. Am very happy to have my computer working again…read more Thank you!!

So my Lenovo laptop charger gave out, I bought a Targus Universal charger at London Drugs on…read moreKingsway for $90. Took it home & NONE of the plugs worked! Meanwhile my laptop battery is dead. Took it back to LD for a refund which they completely understood (kudos to LD). The clerk there mentioned Kingsway Computers at Old Orchard Mall & see if they can help. Went to Kingsway Computers & the gentleman there fortunately had one (used) but he plugged it in to my laptop. Voila! It worked! Cost me $40 but I'm happy! While there, I mentioned I also had an older Dell laptop & whether it was worth upgrading RAM. He told me no but if I needed a new battery, he would check it out. I think I found a new tech guy here!

My old laptop required a wifi extension repaired. In addition to the fact that it was repaired the…read morenext day for a very reasonable price, Charles even helped me to set it up at my place fixing some issues coming from Shaw-Rogers. Thank you, Charles, so much for your dedication to your clients and your professionalism.

WARNING: Shady business practices, severe privacy violations, cheap aftermarket parts, and…read morepre-planned "liquid damage" excuses. I brought my iPhone 14 Plus here for a screen and battery replacement. What followed was a multi-month nightmare of zero communication, privacy breaches, and a completely botched repair that has left my phone running hot and barely usable. I am posting this to warn the Vancouver community and back up my experience with direct, black-and-white proof from my phone's own system settings. 1. Unauthorized Off-Site Transport & Massive Privacy Violations * Taken to a Private Home: I only discovered my phone had been removed from the commercial shop and taken to a technician's private residence after repeatedly calling to find out why the repair was taking so long. * Camera Roll Evidence: When I finally got my phone back, I found photos on my camera roll of someone else's laptop that were taken while my phone was at this technician's house. * The Passcode Trap: They demanded my personal passcode under the guise of "testing the hardware." Authorized Apple service providers do not need your passcode to run diagnostics. Having my passcode allowed them to bypass security, clone my device's data, and access my personal life unsupervised. 2. The Software Cover-Up & Lost Data * The Secret Wipe: To try and hide the system alerts caused by their cheap parts, they did a full factory reset and restore on my phone before handing it back. * The Proof: Because of this unannounced wipe, secure apps like Facebook Messenger completely forced a security logout, and every single password I had manually saved on my device over the last few weeks was entirely erased from the local memory. 3. Black-and-White Technical Proof (See Attached Photos I have attached screenshots of my iPhone's battery settings showing the exact state they returned my device in: * The "Unknown Part" Warning: My phone displays an "Important Battery Message: Unable to verify this iPhone has a genuine Apple battery". The system is completely unable to determine the health of this battery. I paid for a proper repair and got cheap, unprogrammed, unverified aftermarket hardware. * Abysmal Battery Drain: My screenshots show the battery dropping from 73% at 7:31 AM down to 71% at 7:36 AM, and plummeting to 69% by 7:40 AM. That is a 4% drop in just 9 minutes from light Safari use (with only 1 minute of screen-off background activity running). This "new" battery is dropping faster than a degraded, 5-year-old battery. * Touch Screen Failure: The replacement screen is also highly defective. It lags constantly, auto-dims and brightens erratically on its own, and requires multiple taps just to get speech-to-text to turn on. 4. The "Liquid Damage" Setup & The "New Owner" Script * The Setup: As I was walking out the door, the technician, Charles, casually mentioned he "noticed trace water damage along the bottom of the phone." This is a classic, calculated setup to void my repair warranty. If the cheap display or battery fails next week, he will try to blame "liquid damage"--even though my original intake receipt has absolutely no mention of water damage. * The "New Owner" Script: After leaving a previous bad review, Charles called me, refunded $120 of the labor, and begged me to delete the review because he "just took over the business a couple of months ago." Public review history shows him using this exact same "I just took over the business" guilt-trip script on other customers over a year ago. Do not fall for it. * The Recycling Danger: This shop heavily promotes "free electronics recycling." Given their total disregard for data privacy and unauthorized off-site transport of devices, I strongly warn anyone against trusting them with old tech that still has your hard drives and personal data intact. Wiping customer data to hide cheap parts, secretly taking devices to private homes, and using manipulative scripts to delete honest reviews is highly deceptive. Avoid Burrard Laptops (also operating as Vancouver Laptops).

Well if you need personalized service on a computer, This guy is a good bet. He will go into detail…read morewith you on your situation. He tries to be reasonably priced and offers a lot of good knowledge.They also sell used laptops there to with warranty.

I stopped in here to ask about a few different items I was looking for (tablet case, and a couple…read moreof different cables). The store clerk didn't seem to understand what I was asking for; he kept showing me a wrong cable and insisting that it was the right one (it wasn't -- he doesn't seem to understand the difference between a female USB and a male USB, which is not rocket science, and he also didn't understand the difference between a data transfer cable and OTG). It took me five times explaining to him before he actually listened instead of just patronizing me as if I didn't know what I was asking for. I would not come here again unless 1) I wanted someone to talk to me like I was a toddler or 2) I want to talk to someone who ignores all the words coming out of my mouth and just waits his turn to reiterate the same thing based on the first three words I say. I also would never trust a repair job of any technology I cared about to these people -- based on what I observed of their lack of basic expertise and talk-down-to-you bedside manner, Pacific Repair is an excellent candidate for doing 'half-ass repairs because we think you don't have the expertise to know better'. Better value for new components at NCIX, better value on used parts at Free Geek, and better value & peace of mind for repair jobs at the Hackery.

Horrible customer service. The lady behind the counter demanded a 20 buck restocking fee on a 64…read morebuck hard drive. My son didn't know any better and payed the fee. The hard drive was doa and didn't work at all. We went to Canada Computers and were treated like a valued customer from the moment we walked through the door. The difference was amazing. Atic is all greed, little know how and no customer service.

One of the oldest computer shops in the Lower Mainland, ATIC was the place to buy your PC computer…read moreparts, accessories and PC desktop computers and laptops - if you were a computer enthusiast (nerd or geek) who enjoyed building their own PC at a great price back in the 90's and early 2000's. They were famous for their terrible service. In 1998, I built a desktop PC workstation from scratch at their store because their staff was too busy to build a custom-built computer on the same day for me. I was working for an architect company that needed a new computer ASAP. I ordered and paid for the parts from the counter and they told me to go to the back room and build it yourself, so I did it in less than one hour. Their parts were problem free and the computer worked flawlessly. This was at the original location. They closed their original location at 45 East Broadway and moved two blocks west on Broadway. When I visited their current location, they had one staff member at the counter. It's a place where you can't walk in and browse like Best Buy or Apple, but you have to know what you want. It's like ordering at a fast food counter. You will need to go to their 90's style website (they haven't changed their website design since 1995) and browse through their products. Write down, print or show on your phone what you want to buy and bring cash if you want to pay less. Service was quick, efficient and pleasant. I asked for a bag and the staff gave me an old Safeway plastic bag. I never had to return any products or dealt with warranty because their products were mostly problem free. Since I use Apple now, I have no desire to purchase any of their Windows-based PC or laptop computers.

Herbert was super helpful and responsive, he fixed my machine within a week of drop off when it's…read morebeen broken for years. He also seems to be very knowledgeable about electronics!

Lots of knowledge and always very professional. Herbert knows his stuff and always recommends the…read morebest approach while keeping cost in mind. I definitely recommend.