Strong smell of propane. Their yard is always leaking propane into our neighborhood. A danger to the community

I agree with other reviews THE WORST!!!! Buyer beware!!! Terrible customer service and just plain thieves. Charged us 150$ for NOTHING. Never got a drop pf Propane from this company. They attempted delivery, knocked on the door gave up trying to raise us...refused to return when we were completely out of fuel in late December. We fired them as our supplier....got a new company that stated they are busy removing New Mexico Propane tanks due to poor service. They sent me a bill for 150$ FOR NOTHING!!!! We paid half but told them we would write reviews all over cyberspace about their lack of empathy. Stay warm....and stay away!!!!!! MGR has a reputation in the business...and not a good one. Most of the good staff has left. read more

I fired them years ago, and went with Pendleton. The change meant I went from exorbitant pricing, rude customer service (when it existed at all), and questionable billing practices to dependable, reasonable, friendly people. There are at least 4 companies servicing Taos county that I know of. Why anyone continues using this company is beyond comprehension. read more

THE WORST propane company and with the worst customer service ever. I am ashamed Taos let them buy out NM propane and I am ashamed at the MGR they put in charge of the Taos office. RUN FAR AWAY AND FAST! Getting charged $90.14 for a 20 min visit where NOTHING was done other than him speaking to my plumber about BS (who used to work for Amerigas) who was here already putting in a bid. I literally got charged for him doing NOTHING. Go to Rio Grande Propane or Kit Carson. My Taos office won't make this charge go away so maybe posting on EVERY single online option such as google maps, yelp, FB and more about how I got charged and still am 90 bucks on my account when Chris came here and did NOTHING on my property nor did he tell me or my plumber things we didn't already know, maybe at least telling the world might help... and if not, at least people get the hard truth about your company. I just spent MONTHS in the hospital and I did ALL I was asked to get brought up to code even though I've been filled for 7 years and thEN they tell me it will be a month to trade out my tank and fill on top of charging me when Chris came out and DID NOTHING... when that Taos office KNEW I was having major surgery and KNEW I had no heat when this runs out.... or a way to cook and that I was scurrying to get up to code in between major surgeries in CA I have been having.. I HAVE NO HEAT and have a catheter in my gut and a major bladder surgery I just underwent.... I also can't​ afford 90 bucks when NOTHING was done. I have NEVER not paid my bill or had it late... this is a disgrace to your company and to the MGR Michael you have working there. read more

Avoid at all cost. I don't know who bought out whom, Amerigas or NM Propane, but regardless, possibly the worst customer service I've encountered in my life. I've been on the prepay system for years and not once, but TWICE, they sent my account to collections for an order that was PREPAID!!!! Yep, you heard it right. I paid by credit card, and then got sent to collections for that same order. When trying to figure it out with them, they were completely unapologetic. Have finally gotten rid of them and and thrilled with my new company. read more

If you read the other reviews, I would only add that their evaluations are too kind to this rather worthless company. They are truly a discrace. Suffice it to say they cannot deliver propane in a timely manner. They do not communicate with customers. They lie about their own actions. read more

NO longer my propane company! Save yourself the headaches! My relationship began with NM Propane when I purchased a house with their tank on the property. I was content to stay with them until their office manager Monica made sure I did not want to work with this company. After deciding to take my business elsewhere things got really stupid with them. Three unexpected visits by unprepared techs attempting to pick up the tank after my very explicit request for an appointment or a call in advance. [We lock the gate when we leave.] NM Pro-pain then proceeded to charge a disconnect fee for a tank that they did not have to disconnect. I challenged the charges and their offices ignored my request for an explanation until the bill went past-due. So they tacked on another $36 for late fees for a contested bill. Going up the chain only got me to more stubborn and unhelpful people in the organization. So I relented and made a payment by phone, thinking I would just wash my hands of this customer service nightmare. However, 40 days later I received another bill in the mail from them, with another $36 late fee assessed! I pored over my bank statements and discovered that the pay-by-phone payment was never processed. So today I went online registered to pay the inflated bill to finally be through with this shoddy and unethical company. I did succeed in making a payment. However, the site, and my experience thus far, leaves me wondering if they will actully process they payment on time or wait and assess another fabricated fee. read more

New Mexico Propane is the worst company for customer service and for delivery. They often do not deliver when scheduled, they require that a person be home if your tank is empty, but they will not call ahead to tell a customer the time frame in which delivery will happen. Overpriced. Their people do not apologize when things go wrong or when they screw up. Propane is a scam! It is not efficient and it is not renewable. I'm fed up with this bull. read more

This company deserves negative stars. It is the absolute worst propane company since they were bought out by Amerigas. The cost per gallon is a rip off compared to Kit Carson Propane (the only other game in town), they miss promised deliveries, require 7-10 business days to deliver propane (but require up front payment). The have a policy to charge $100 emergency delivery and required $60 fee if your tank gauge reads under 8%. I am forced to use them as our landlord leases the underground tank from this company and we cannot order gas from another company. Do yourself a favor, buy your own tank and shop around for propane prices. read more

These people really do not care, they actually are willing to jeopardize customer well being with no regard. It is sad to have such a company able to hold hostage unknowing customers that agree to utilize their services. read more

If I could give zero stars I would. Transferred from Pacheco to New Mexico propane and was supposed to be filled today.... Guy showed up by himself and proceeds to tell us that he cannot move the new tank by himself and it is against company policy for us to help him. So we call the office and are told we need to wait for a few more days..... All this after handing over nearly three hundred dollars. I don't understand why the company, knowing we were transferring from another company did not send the right equipment and people to not only move the tank but fill it as well. Crappy company.... read more

After buying a new house, we have used this company twice. Their policy is to deliver within 5-7 working days from when you order. They miss their own deadline every time. On the last occasion, they were so late that my tank ran out. Since their policy is that they have to relight any pilot lights, they would not deliver unless I was home. So, due to their own incompetence, I had to take time off from work to be home. The only positive thing I can say is that they have polite people answering their phones. read more

NM Propane has been our supplier for a number of years and we have never had any issues with them....be it delivery, pricing, billing, etc.

I don't think NM Propane even cares if people leave them for their competitors. I constantly have to contact them twice for refills - the first time is ignored. I got on yelp today to see if there is a better option in the area. read more

USE ANY OTHER PROPANE COMPANY EXCEPT THEM. After 22 years as a customer their new Manager understands NOTHING about customer service. They used to try and work with you. Not anymore. read more

since they were taken over by Amerigas they have turned out to be the worst; no return phone calls and worse yet no deliveries of propane when promised; they act like you are interrupting them when you call. can't wait to switch over to someone else ASAP. they evidently do not need nor want the business. read more