Use Suburban Propane if you like being overcharged and treated with indifference. This big…read morecorporate company is buying up local companies and imposing their greedy fees and corporate indifference on their customers. No more personal service or charges you can trust. Apparently the 4/5 star reviews are from several years ago so proceed with caution.

So very disappointed. After a three week journey to establish service I gave up! Called and gave…read moremy info to a pleasant person who promised to email paperwork later that day - never received anything. Called back, left messages that were not returned, finally reached someone and was told that I had to speak to my original contact, who would call me back shortly - no call back. Finally was able to speak to them, paperwork sent, received, and returned to them. Inspection scheduled for the following week. No show for the tank inspection. Called, left unreturned messages, and after a couple days reached someone who scheduled the inspection for one of two days/time-slots. Promised to call me within two hours to confirm - no call back. No show on either inspection appointment. I waited another week to see if anything was going to initiate on SP's end and nothing did. I called and told them to remove me from their client system. I am a Suburban Propane customer at my house in CA for years now, and they are the absolute best. I cannot imagine why they are so inept and uncaring here in Santa Fe.

This company has been a god send as I moved into a older house that has propane. They have been…read moreexcellent in getting service work done on the heaters and tank. Friendly staff, prompt return of calls.

I was nervous about being a propane user from the of usage and cost from those I know. I cannot…read moresee enough how incredible every staff member from driver to customer service has been walking me through the process. They are patient and taking the time to explain in assure you understand the caution and benefits. Even when I mistakenly almost let my tank of propane run empty, I could not believe the grace I was given and helpful stepson, how to be ahead of it. If you have something bad to say about this company, I can genuinely say you haven't given them a fair chance to prove who they really are!

Why can't I choose NO STARS? NEVER AGAIN!! Ran out of propane after my husband entered the hospital…read morenear death for over a month. I requested a refill before it ran out, but it would run out on a friday night (coldest of the season so far getting down to 11 degrees here). I would reach them Monday and be told they would be filling Tuesday. Excellent. Asked if someone could come by to light the pilot. They "requested" a service call and said I would have someone call to schedule. Did not happen. Day two, called go the same advice about the needed pilot lighting. Day three, I was told that they don't do such things (same number, far as I could tell, same service person) and suggested I call a plumbing and heating company. An extra 48 hours with no propane (no heat, stove, or hot water while struggling with my husband dying in the ICU) because these asshats said they would do it, said it again, then said they never could. Got a real tech from TLC in that afternoon to fix the problem. Funnier still, weeks later, I get a call from one of their techs wondering if I still need help relighting my pilots. I told him what happened and he was horrified and said he was calling in to try to get me a discount on my last $1000 load. Never heard a thing since. SHOCKING!!! Ya'll are AWFUL not because mistakes were made (repeatedly),, but because YOU KNOW IT and DON'T CARE!!!!! Useless!!

terrible company, short fill little tanks, add all kinds of charges to large tank fills and don't…read moreinform you until after it's done and you have no recourse. never will use them again.

Family business has been around for years. I trust them for my propane needs. Would Highly…read morerecommend.

Been coming here for years, there is no other place I would bring my tanks to. The staff is superb,…read morealways friendly and accommodating. If your tanks are outdated, they will re-certify your tanks for a nominal fee, and no tank size too small. I have brought them 5 gallon tanks that still had a gallon of propane inside, and they filled it with no problems. The service is as quick as you would hope for. It's an absolute pleasure to continue to support this local business, and I will continue to refer family and friends here time and again.

If there was a way to leave less than one star I would! I originally worked with Adobe Propane but…read morethey were bought out by AmeriGas and I have spent more time on the phone trying to figure out their scams than should be necessary. They are a shifty company with questionable ethics. They should not be allowed to take advantage of the residents of New Mexico and I plan to reach out to my state senator and representative to change the laws regarding propane companies. Unfortunately there are no local companies that can help me so I'm stuck with large companies that do not care about customers. If you are interested in changing the laws around propane companies to be more consumer friendly here in New Mexico contact me!

THE WORST propane company and with the worst customer service ever. I am ashamed Taos let them but…read moreout NM propane and I am ashamed at the MGR they put in charge of the Taos office. RUN FAR AWAY AND FAST! Getting charged $90.14 for a 20 min visit where NOTHING was done other than him speaking to my plumber about BS (who used to work for Amerigas) who was here already putting in a bid. I literally got charged for him doing NOTHING. Go to Rio Grande Propane or Kit Carson. My Taos office won't make this charge go away so maybe posting on EVERY single online option such as google maps, yelp, FB and more about how I got charged and still am 90 bucks on my account when Chris came here and did NOTHING on my property nor did he tell me or my plumber things we didn't already know, maybe at least telling the world might help... and if not, at least people get the hard truth about your company. I just spent MONTHS in the hospital and I did ALL I was asked to get brought up to code even though I've been filled for 7 years and thEN they tell me it will be a month to trade out my tank and fill on top of charging me when Chris came out and DID NOTHING... when that Taos office KNEW I was having major surgery and KNEW I had no heat when this runs out.... or a way to cook and that I was scurrying to get up to code in betweeen major surgeries in CA I have been having.. I HAVE NO HEAT and have a catheter in my gut and a major bladder surgery I just underwent.... I also cant afford 90 bucks when NOTHING was done. I have NEVER not paid my bill or had it late... this is a disgrace to your company and to the MGR Michael you have working there.

I can't give less than 1 star liars and thieves then when you call them on it they tell you they…read morewon't do business with you anymore. Trying to say my property used 208 gallons of propane in 3 weeks. We have a furnace stove and water heater. Was using them for almost a year with no issues until a woman (I don't know her name) took over the route. I removed authorization for them to charge my card pending an audit and conversation with the manager, Manager never called for conversation was threatening to call other companies. Continued to tell me they would show up with police to drain my tank, we were also sent two different invoices for the same service. Bill was $578 I just had a $500 bill from them last month. I am fine paying my bill but I want to pay for what I actually received not their inflated theft. THEY CHARGED MY CARD WHEN AUTHORIZATION WAS REMOVED.

I was on auto fill and they let my tank run dry twice in a row. They also have a high auto fill…read moreprice. I told them I got a cheaper quote from another company and he said they don't even try and compete with the locals. I switched companies right after that. The new company offers a tank monitor that you can use with an app on your phone.

terrible customer service. will rip you off then ignore you. doesnt care about loyalty and the…read morefakest christians out there - avoid the lies and bs just go up the road a fee more miles and support the competition

Owner/driver is ABSOLUTELY rude for no reason! When you ask for what he sells, PROPANE, he denies…read moreyou if he doesn't feel like doing it... even if you have money in hand! He's a little nicer to women than men, but he's rude no matter what. Don't own a business where you deal with the public if you're unable to provide CUSTOMER SERVICE! Absolutely miserable man that needs a new career!