Kevin from Radford Restoration was such a blessing!…read more After water leaked through the roof of my condo, my upstairs ceiling was a mess. Being part of an HOA, I was told the inside repairs would be my problem. I had no idea where to turn, or how to start this process, so I reached out to my local FB page. Kevin was one of the first to offer to help, providing his website and even DMing me immediately. I got a flood of comments but chose to give Kevin a call first. This was the best decision I could have made. Kevin was extremely forthcoming, friendly and unbelievable helpful. He took the time to talk with me and even offered to go to my condo asap to look at the damage. He went over the same day and called me immediately with his thoughts and advice. I never felt pressured to work with him or that he was rushing me to make a decision. In fact, it was just the opposite. He told me I could call him anytime and ask him any questions I had even if I don't use him. Spoiler alert, I totally used him. A no brainer! From start to finish, Kevin came through for me. He showed up on time, his crew was respectful of my property, he communicated every step of the way, took photos, and even went above at beyond by being the middle man for me with my adjustor and insurance company. I was super stressed at the beginning of this journey but Kevin took all of that off my hands. Kevin and his crew completed all the needed repairs in the upstairs loft and bathroom areas that were affected and were in and out in 3 days tops. They left the house immaculate, took every precaution, and made this whole process a breeze. I can not recommend Kevin enough and will sing his praises to anyone who will listen. Bottom line: Kevin is my go-to guy now and he should be yours too.

Great people, great and fast service. We need needed a big hole patched and reinforcement for a TV…read more Well done.

If you want to hire a company that doesn't clean up after there job is done, then hire them. I've…read moresent half a dozen emails with photos and spoke with a " General Manager " numerous times that promised me that the gravel will be removed from the side of my driveway. The best part, is the work was done across the street and not on my property!

Showed up within a hour of my call. Price was not cheap but I guess fair. The plumber was friendly…read moreand explained what needed to be fixed. I would highly recommend. Coming from me that's pretty good.

This company was fantastic -- fast, professional, and incredibly thorough. They explained…read moreeverything clearly, removed the mold completely, and left the space feeling fresh and safe. Honest, reliable, and easy to work with. I'd absolutely use them again.

Exceptional Service from Tate Abate Mold Removal! Tate and…read morehis team were extremely professional, honest, and thorough from start to finish. They quickly identified the mold problem, explained the process clearly, and took care of the issue without cutting corners. The cleanup was spotless, and they made sure the air quality was safe before wrapping up. It's rare to find a company that truly cares about both the job and the customer -- but Tate does. Highly recommend to anyone dealing with mold issues!

Prompt, professional, and attentive…read more I'd give Rob 10 stars if I could. There was no salesmanship, but professionalism, compassion, and care for our family after a flood. Rob returned multiple times to check on us and to bring additional equipment. He made sure that the moisture meter results were in line with the standards until he presented his invoice for payment. He documented and explained his work. I'd send him to my older relatives, clueless about water remediation, in a heartbeat knowing that Rob would be honest and attentive. I'd also highly recommend him to my knowledgeable homeowners-neighbors, confident Rob would answer any of their questions - he has multiple industry certifications: a subject matter expert.

Best service ever!!!!! Rob was simply amazing and took great care of my mother's home.read more

Today Peter and Marissa came and clean my air ducts. They did a very good job and were super nice…read moreand polite. I hope the next time I use Stanley steamer that they come

Today Eugene was here to clean the carpets. He called to say he was on his way despite a road…read moreblock he encountered. Eugene is very professional as well as a kind human. He did everything right. Eugene is The Man! and deserves 5 stars!

I have had a very bad experience with Servpro of Edison over the last few months. I provide details…read morebelow and in many instances quote the owner of Servpro of Edison from his texts to me to support my opinion that the owner is a liar and dishonest person who may have committed an insurance fraud. He is also a rude and condescending person who did not treat me with any respect that one would expect as a customer. A few months back, our sump pumps malfunctioned and our basement was flooded. I called Servpro of Edison. They sent someone who later turned out to be one of their team leaders, to inspect the damage. He started relating the information to the owner on his cell phone. They were very interested in how much insurance coverage I had. Normally, this kind of damage is either not covered with the standard home owner's policy or has very limited coverage. I wasn't sure. He handed me his phone so I could speak with the owner. I asked the owner to provide me an estimate if I ended up paying for the cleanup myself. His estimate was $4,000. Later in the day, I found out from the insurance company that I had bought limited additional coverage for Sewer Backup which also covered damage due to sump pump malfunction to pay for cleanup and restoration and repairs. Servpro of Edison was there just for the cleanup. Now the owner started pressing me to sign a direct pay authorization so he could be paid directly from my insurance company. He also offered me a 5% discount if I signed that authorization. He further told me that if I signed the authorization, he would get the money in about two weeks and would pass on my discount to me right away after that. I am a retiree and the insurance was not covering the cost of replacing the sump pumps. A 5% discount could be helpful so I agreed. A month later I asked him if he had been paid yet. He texted me back, "No, we have not been paid yet. 45 days is quick, 60 is more realistic." If he knew at that time that with direct pay authorization, it would still take him up to 60 days to receive the payment and the same for me to get the discount from him, he surely knew the same a month back when he gave me an estimate for payment of two weeks. That was my first indication that he was a liar and a dishonest person. A few weeks later, I was informed by my insurance company of the exact amount of the payment they sent to Servpro of Edison which was a little over $10,000. That's when it dawned on me why he had been so keen about my insurance coverage and why he deceived me into signing a direct pay authorization. He had just ripped off my insurance company by about $6,000. Remember, his estimate to me for cleanup was $4,000 if I were to pay him myself. What changed? Just the payer. It was now my insurance company rather than me and the charges went up by 150% or 2.5 times. It begs the question, if overcharging an insurance company by 150% an insurance fraud? I am not an attorney but as a layman it is clear to me that this was an obscene overcharge which I find grossly repugnant and I believe that it should be and is most likely an insurance fraud. The insurance companies don't absorb the losses due to fraudulent charges. They still normally show healthy profits year over year. They simply pass on the fraudulent charges to their customers in increased premiums. It is therefore all of us, the policy holders, who end up paying for the fraud. I texted him a few days later, and asked for my discount. He texted me back that they had still not received the payment and added, "I am sure while $500 [is] nice, it is not going to make or break your week". It was clear to me by now that I was not being treated with respect as a customer. He was rude and condescending. A few weeks later, I received the discount payment and noticed that he had shortchanged me by $32. I texted him. His reply was that he had withheld the amount from discount for taxes and he continued with the same arrogance and condescending attitude he had demonstrated in the past, "Pretty sad that you are complaining about $31 while I had the generosity to give you anything back". Our 5% discount agreement was on the payment received by him and there were no exclusions for payments he had to make to anyone; whether for taxes or rent or employees pay or anything else. Secondly, consider the irony of his statement. He had just ripped off my insurance company by about $6,000 and was telling me that he was sad that I would bring up him shortchanging me. To reiterate, based on this experience with Servpro of Edison and his owner, it is my opinion that the owner is a dishonest person who grossly overcharged my insurance company and may have committed an insurance fraud in the process. He was rude and condescending to me at many occasion. In hindsight, I feel that I was treated as a patsy to open the door to my insurance policy for Servpro of Edison and my insurance company was a mark for them.

Incredibly nice and efficient work. Showed up on time and left my basement basically spotless after…read moreit had suffered water damage. Will hire again. :)

Holy flood, .I called David at Water Restoration of Manhattan, he came out with 7 guys equipped and…read moreready to work as if it were a regular time of day. He definitely heard our cry for help. As we were all groggy, we were greeted and acknowledged professionally by all staff and team members. Water Damage Restoration of Manhattan helped 4 families in a matter of a few hours and on behalf of everyone we would like to say THANK YOU!

Honestly one of the most frustrating problems can be water damage, so I stressed out as usual and…read moredidn't know what to do or where to start. My friend told me to search online and so I did. I found this company which has great ratings and reviews, yet I was still a bit skeptical from previous experiences with different companies. However, I decided to give it a try and I truly think it was the smartest decision I made in a while!!! Not only that they were super professional, but they were also very patient and friendly and knew how to deal with my crazy frustrated attitude which really surprised me. They literally guided me step by step, whats happening and how to deal with everything in the mean time. They sent a very knowledgeable technician in no time and he knew right away what needs to be done. It's crazy to say that not only that everything is fixed it even looks cleaner and better than before. I'm usually a critic but I think for the first time there's nothing bad I can say about the service I was provided. They really made me feel like the whole company from the person who answered to the technician who came to my house was built and personalized to me and my situation. Although, this kind of service and feeling is priceless, and I would gladly pay whatever they would ask for, yet they were still very fairly priced, and I would strongly recommend them to everyone that should need this kind of service, and will call them again if needed with no hesitation!!!