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    Stanley Steemer

    3.1 (85 reviews)
    Open Open 24 hours

    Services - Stanley Steemer

    Air duct cleaning

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    Damage restoration

    Rug cleaning

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    10 months ago

    Thank you Raymond for doing a great job on my couches and floors. Very professional. Highly recommend.

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    Page 1 of 3

    Ask the Community - Stanley Steemer

    Review Highlights - Stanley Steemer

    Lamar did a fantastic job - carpets, sofa and tile floor (which looks amazing).

    Mentioned in 2 reviews

    Read more highlights

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    SERVPRO of Edison - Ryan is getting the truck prepared for the weekend. You never know what might happen, but SERVPRO of Edison is always ready.

    SERVPRO of Edison

    (5 reviews)

    I have had a very bad experience with Servpro of Edison over the last few months. I provide details…read morebelow and in many instances quote the owner of Servpro of Edison from his texts to me to support my opinion that the owner is a liar and dishonest person who may have committed an insurance fraud. He is also a rude and condescending person who did not treat me with any respect that one would expect as a customer. A few months back, our sump pumps malfunctioned and our basement was flooded. I called Servpro of Edison. They sent someone who later turned out to be one of their team leaders, to inspect the damage. He started relating the information to the owner on his cell phone. They were very interested in how much insurance coverage I had. Normally, this kind of damage is either not covered with the standard home owner's policy or has very limited coverage. I wasn't sure. He handed me his phone so I could speak with the owner. I asked the owner to provide me an estimate if I ended up paying for the cleanup myself. His estimate was $4,000. Later in the day, I found out from the insurance company that I had bought limited additional coverage for Sewer Backup which also covered damage due to sump pump malfunction to pay for cleanup and restoration and repairs. Servpro of Edison was there just for the cleanup. Now the owner started pressing me to sign a direct pay authorization so he could be paid directly from my insurance company. He also offered me a 5% discount if I signed that authorization. He further told me that if I signed the authorization, he would get the money in about two weeks and would pass on my discount to me right away after that. I am a retiree and the insurance was not covering the cost of replacing the sump pumps. A 5% discount could be helpful so I agreed. A month later I asked him if he had been paid yet. He texted me back, "No, we have not been paid yet. 45 days is quick, 60 is more realistic." If he knew at that time that with direct pay authorization, it would still take him up to 60 days to receive the payment and the same for me to get the discount from him, he surely knew the same a month back when he gave me an estimate for payment of two weeks. That was my first indication that he was a liar and a dishonest person. A few weeks later, I was informed by my insurance company of the exact amount of the payment they sent to Servpro of Edison which was a little over $10,000. That's when it dawned on me why he had been so keen about my insurance coverage and why he deceived me into signing a direct pay authorization. He had just ripped off my insurance company by about $6,000. Remember, his estimate to me for cleanup was $4,000 if I were to pay him myself. What changed? Just the payer. It was now my insurance company rather than me and the charges went up by 150% or 2.5 times. It begs the question, if overcharging an insurance company by 150% an insurance fraud? I am not an attorney but as a layman it is clear to me that this was an obscene overcharge which I find grossly repugnant and I believe that it should be and is most likely an insurance fraud. The insurance companies don't absorb the losses due to fraudulent charges. They still normally show healthy profits year over year. They simply pass on the fraudulent charges to their customers in increased premiums. It is therefore all of us, the policy holders, who end up paying for the fraud. I texted him a few days later, and asked for my discount. He texted me back that they had still not received the payment and added, "I am sure while $500 [is] nice, it is not going to make or break your week". It was clear to me by now that I was not being treated with respect as a customer. He was rude and condescending. A few weeks later, I received the discount payment and noticed that he had shortchanged me by $32. I texted him. His reply was that he had withheld the amount from discount for taxes and he continued with the same arrogance and condescending attitude he had demonstrated in the past, "Pretty sad that you are complaining about $31 while I had the generosity to give you anything back". Our 5% discount agreement was on the payment received by him and there were no exclusions for payments he had to make to anyone; whether for taxes or rent or employees pay or anything else. Secondly, consider the irony of his statement. He had just ripped off my insurance company by about $6,000 and was telling me that he was sad that I would bring up him shortchanging me. To reiterate, based on this experience with Servpro of Edison and his owner, it is my opinion that the owner is a dishonest person who grossly overcharged my insurance company and may have committed an insurance fraud in the process. He was rude and condescending to me at many occasion. In hindsight, I feel that I was treated as a patsy to open the door to my insurance policy for Servpro of Edison and my insurance company was a mark for them.

    Incredibly nice and efficient work. Showed up on time and left my basement basically spotless after…read moreit had suffered water damage. Will hire again. :)

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (134 reviews)

    Here is a draft of the review that balances your appreciation for their technical skill with your…read morevalid frustrations regarding their pricing structure. Review for Roto-Rooter Rating: I have mixed feelings about my recent experience with Roto-Rooter. On one hand, their technicians are excellent. This was my second time in less than a year having the same sink snaked, and just like the first time, the plumber was professional, timely, neat, and successfully unclogged the drain. If you are in an emergency and need someone reliable who will get the job done right, they are definitely the way to go. However, I find it increasingly difficult to justify using them as a "go-to" service due to the lack of incentive for loyal customers. Paying full price for the same recurring issue within a single year feels steep. While the plumber did offer a $100 discount this time, that is a standard coupon amount I likely could have found elsewhere. What is more frustrating is that I've gone above and beyond to prevent this: * I purchased their proprietary maintenance cleaner (at 3x the price of standard retail cleaners) and used it exactly as instructed. * As a two-family household, we are extremely cognizant of what goes down our drains. * We previously used them for a major sewer line repair--a nearly five-figure job--less than five years ago. I would expect that level of history and investment to place us in a "high-value client" bracket with better pricing protection. The reality is that if it isn't an emergency, there are much more affordable options available for a standard drain snaking. Summary: Great quality and highly reliable, but the pricing model doesn't seem to value repeat customers or long-term loyalty. -- Jason

    Liam was courteous, professional and got the job done quickly. Left my bathroom cleaner than it was…read morebefore! Highly recommend!

    Stanley Steemer - carpet_cleaning - Updated May 2026

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