Just OK... I've used Stanley Steemer 3 times now... First two on the carpets and the last time on our bathroom floor. If I broke apart my review, I would go 4-5 stars on the carpet cleaning and 1-2 stars on the floor. Carpets were very clean when finished, we had some pretty bad pet stains they were able to get out. We also have a shag carpet that they were able to dramatically improve. As for the floor, there is nothing on their website that indicates they can not clean natural stone. We have marble floors in the bathroom. Their steam pressure is too strong and can damage it. Techs came out, said they couldn't clean it with the nozzle they had. They needed a larger nozzel. Another truck came by later in the day, but he didn't get the message about the nozzle. I rescheduled for another day with the 800 number and made sure they had a note for a larger nozzle. Show up, and they say even with the larger nozzle, they couldn't guarantee it. They went ahead anyway with a reduced pressure. The floors are cleaner than they were, but not $105 cleaner. Probably could have done that on my own. I will say, in all cases, the technicians were pleasant, courteous and helpful. They were honest with respect to what they could and couldn't do, and were only hampered by the obstacles the company put in front of them by sending them on a call they weren't able to properly handle. There should be very clear language on the website with regard to marble and other natural stone tiles. read more

I made an appointment and was told they would not come before a certain time. I left work early and got home before that time, only to find a note on my door saying they were there and had left. I called and asked why they had come before the time scheduled and noted on my account. They said in a rude tone, "yeah well, that's not guaranteed". Either is my future business with you. read more

I booked an appointment the day before, not expecting to have availability. I was pleasantly surprised that they did. Arrived on time (actually early, which I was pleased with). The techs came with shoes covered. They were polite and friendly and did an ok job. Carpets really look clean but the upholstered sofa and love seat not so much. They look okay. Even with a $35 off coupon price was still over $200. My apartment is only 764 sq. feet and only the bedroom and living room have carpet. I truly feel I over paid, but I really needed it done. I'm not sure I would use them again, not because they weren't good but because it was rather expensive for the size of my place. read more

Devon and Dale. I just purchased a Condo @ Woodbridge NJ. My bedroom carpet needed a cleaning. These guys were on time I was a little late and they were still pleasant and very professional. Devon was amazing and full of energy. Dale like wise with a smile and was super cool. They gave a me a quote for my bathroom tiles and were more then happy to come back anytime. VERY COOL AND GOOD WORKERS!!!!!! HOPE TO WORK WITH THEM SOON!!! read more

I have 2 area rugs that needed to be cleaned and i also paid extra for the deodorizer, i was given a quote of $119. Which included the special offer before arrival when the techs came they had no idea what i was talking about. Ended up paying 146. I wouldn't have mind if they had done a good job, after techs left my rugs still had food on the edges. And there was a very high chemical smell not a deodorizer smell. I was truly disappointed and would not recommend them. I also had moved all the furniture myself all the had to push aside was a very small computer desk, the leg almost broke and its antique. read more

Paid for cleaning and deodorizering 3 carpets. One had dog urine on it. Another had a stain. Both remain after cleaning. I really think it is just tap water in their machines. Seriously disappointed in this company. Also doesn't help when the crew comes to door and first thing they say is where's the step-daughters. Alittle creepy. read more

I was asked to provide further information about my problem but never given a number to call and give that information. Further proof of this company's ridiculous response. read more

First time using this service out of Edison. Got my sectional sofa and stairs cleaned. Two techs handled my job: Very professional, was on time, removed all spots as requested. All surfaces were protected. The tech even gave me some good tips on stain removal going forward! Will definitely use them again. read more

If I could give less than one star I would. I scheduled Stanley Steamer, the Edison Nj location to be specific, to clean tile/grout in my children's bathroom. Upon arrival the technicians were not able to tell me exactly how much whiter if much at all the grout would be after cleaning. After a demo I decided to move forward. As men were calling me to tell me they completed the job I noticed that the room below the location they were working had become flooded with water! Water coming through the electrical fixtures, through the ceiling, and puddled onto my hard wood floors! I am in shock of this occurrence. But what was even more shocking.... after they vacuumed up the water and left my house, they left a mess of watery boot prints throughout my whole house from this mess. They insisted I pay them, and so I did, because I was just eager to get them out of my home. I have tried to reach this manager but he has not gotten on the phone with me and not reached out to me. In addition I called customer relations whom was also of no help. I have asked for a refund and have gotten nothing. I now have damage to fix in my home because of this inexperienced company. Clearly these people were using way too much water while working for this to take place. I will be contacting BBB next. Do not use this company! In response to your reply that is completely false. I contacted the customer service center to report this disgrace and they in turn called your office. You did offer to send a crew to put fans out to prevent further damage according to the customer service rep I spoke with. I explained I was not going to be him and had a tight schedule as I am a mom of 4. She told me you would contact me within one hour. When you did not I called the central number again and they put me thru to someone in your office who said guys will be available in an hour and I reiterated the fact that I will not be home but did insist on speaking with the manager and the manager refused to get on the phone. Men did arrive at my home unexpectedly as my daughter was leaving she saw them and explained that I was not there to let them in. I have not received one phone calls or messages from your office. I contacted customer relations several times to let them know I have not heard from you. The reason this happened is because they used too much water and the men told me this wasn't the first time this has happened! My ceilings are in need of repair and the fact that you are trying to lie on here when you have not tried to contact me or taken my call because you know I want a refund is a disgrace. A refund is the least you could do! The repair bills will cost you more! read more

Cesar and Adam did a great job. Highly recommend them.

They arrived on time and did a good job on my tile and carpets. Workers were courteous and professional. I will definitely be back!

Their cleaners were courteous and thorough. Carpet was nicely cleaned and they got some pretty brutal pet stains out as well. The cost is a bit steep, but I don't have much to compare it to. read more

Extremely Pleased with Carpet Cleaning Services!!! Stanley Steemer Edison, NJ - Andre Williams and his partner Larry were professional, courteous and a pleasure to work with. They treated my home with care and the carpets they cleaned look as good as new. I thank you and would recommend your services to anyone!! read more

They cleaned my upstairs and stairs, they were pleasant enough and did leave me 2 extra pairs of booties, done quickly and showed up on time, read more

I actually had no issue with the service provided, but the UNPROFESSIONAL behavior that ensued because we were women. We had the carpets cleaned and on the way out the technician broke the storm door. They had pulled the door right off the hinges. Accidents happen, we get that... but then they sent another technician to the house to assess the damage. Clearly had zero carpentry experience as he tried telling us the door was already broken. It certainly was not. 1st their own tech said it was working properly when they got there. 2nd it was a storm door that was different sized than the door that had been there previously so the installer had to drill new holes for the hinges. Pretty typical for door installation. Certainly was not broken previously. Then they alleged that maybe it happened after they left and we made it up. This was until we had the picture of it broken with their van and team in the background. We would have been more likely accept their offer of $50 credit (on a $300+ service) had they not treated us like uneducated women who didn't know anything. So unprofessional and $50 does not replace a storm door. Save your money and do not use them read more

I hope I've chosen the right location to leave a review. The gentleman arrived on time and set up quickly. They moved some furniture and my carpets which had been anointed by my dog, came clean so nicely. They cleaned up quickly and left. Thank you, Stanley Steemer and your crew for cleaning up my home and making me feel I had made the right choice. read more

FANTASTIC JOB! I had my 8 ft. couch, love seat and 2 wool rugs cleaned and sanitized. I was really impressed! My couch looks new and the rugs turned out super. My 2 technicians were professional and knew exactly what they were doing. They got there on time (very important to me) did their job professionally and thoroughly and left. Very pleased with the results, very impressed WOULD HIGHLY RECOMMEND!! read more

I have never written a review in the past but I was so impressed with the services provided by Charles and his helper I just needed to post my feelings. The rugs look beautiful. Spots and stains were removed. Charles was very professional and in complete control. They were here on time and as promised their office called to let me know they were on their way so I did not have to sit around waiting. Their pricing was reasonable and everything was done as explain on the phone when I made my appointment. When the job was complete everything was cleaned up. Also Charles and his helper used covers on their shoes so their shoes never touched the rugs. Very Happy ! Brenda L Old Bridge NJ read more

Don't want to post my address, etc. Online. My zip it's 07033. Stanley Steemer from Edison. There can't be too many clients with the first name of Gail who had carpet cleaning done on 8/11 in kenilworth. read more

I set my appointment up online for 2 rooms one tile floor they estimate $232.00 they came to the house said my area rugs were a different cost gave me a new estimate for $885.00 I question how they came to that and I'm not going to accept that. He tried to lower the cost to 820.00 I called head quarters for an explanation they told me they measure the carpets well no one measured or asked how big they were. They are not bigger than a bedroom that is for sure. They thought I would still take that price I asked them to leave. I have used them before this was for sure not going to happen. No explanation from them about the price will never use again or recommend to anyone read more

SHAME ON STANLEY STEEMER!They broke my bathroom faucet and refused repair bill of $179.00. They tried to hook up and worker struggled with faucet. next day I noticed a flooding. They even picked up the broken faucet! They claim no liability. Small claims court here I come. read more

This was my first time using Stanley Steemer, and my last. Two guys show up on timed schedule. Let's call them FLASH & BLITZ. I read on S. S. website that each room should take approximately twenty minutes. I had two rooms and one hallway cleaned. Well, these two guys where here and gone in less than twenty five minutes total. Remember, the time they spent here included, unloading their truck, cleaning the two rugs and a hallway, putting back their equipment and leaving my garden hose thrown in walkway all coiled up. You do the math on how long they actually took to do the inside house work! And... To top it off I received a call this morning that they lost my check. The clincher, it took me longer to put a stop on the lost check and resolve this matter with S.S., than it took for these two guys to do the work. Oh! The rugs still have some stains. Hopefully, my review is helpful to you. read more

I have had very good experiences with them. They are reasonably priced and do a good job cleaning and removing stains. I get the clean any 2 rooms 3 times a year for $199, which is a good deal. Recently, I have requested the tech Michael Hazell, who is so professional, friendly, and does a great job. He goes above and beyond to help make sure everything is done right. read more

Came on time. Always try to upsell. Carpets a bit stiff after full dried and vac a couple of times in multiple directions

They came to clean 2 rooms in my house. We left one of the guys alone upstairs while the other had my wife sign some papers. When they left we noticed we were missing an Ipod. Paid $318 for an annual contract that they will not refund. Will never let them in my house again and neither should you. read more

I had my carpets cleaned on July 10, 2015. The guys were very nice, very personable, 2 stars had nothing to do with personnel. In my opinion, the machine stinks. I don't think my rug looked cleaner and it really really bothered me that the carpet was left COVERED in dog hair! I bent down to feel how damp the rug was and dog hair was all over my fingers! I would think paying to get the rug cleaned would include picking up the dog hair. read more

I used Stanley Steemer twice now, but the first time was when I lived in my apartment in Plainsboro, NJ. I am not 100% if this is the location that came out to me or if they were a franchise, but it was the closest one to Princeton, NJ so I'm assuming these were the guys that came out. First off, they were on time which was a plus but they never called to tell me when they were on their way. They showed up within the window of time that I chose, but I have a dog and needed to know when they were coming to be able to let her out and then keep her in my bedroom for the time being. I had the open living room/dining room area done and they charged me quite a lot for just that space. They did not move the furniture so it was like charging me per square foot even though they didn't clean per square foot. I did get the carpet cleaning and protectant and it cost me over $200 just for the open space! They didn't offer me any promotions other than their carpet cleaning program which cost even more! I knew I wasn't going to stay at the apartment for much longer so I politely declined the program offer and they kept insisting that I should buy it. That's one thing I hate...sales and haggling. I feel like I should have the right to decline the offer and they leave it at that. They didn't. Anyway, getting to the quality of the actual cleaning, they were not able to remove some of the stains that were previously treated and they told me I used a bad cleaner when I treated the stains. I used Nature's Miracle. I have a dog and a cat and the dog would have an accident every so often and I cleaned the mess up right away with that. The guy told me I was taking the color out of the carpet instead of cleaning the actual mess. I'm not sure that was the case but I just agreed to disagree. It wasn't the best of experiences, but they did come on time and they were somewhat local and have a decent name for themselves, so I guess I would continue using them in the future. read more

The carpet cleaning was fine but I had a simple request when scheduling the appointment and spoke to the guy on the phone before the job was done---- for them to leave me some booties to keep the rug clean while moving furniture which they normally do without people asking for them. They DID NOT leave the booties. When I called to suggest that if they'll be in the nearby area again to drop them off as a courtesy, I was told NO, because it's unbillable. They just lost a long-time customer. read more

Cleaned a bedroom and stairs. They say a room consists of 300 square feet, our bedroom is not that high and the stairs are definitely not. They were asked if they could spot clean 1 small area of a pet stains (about a 5 inch circle) in another bedroom and they were not considerate at all and said we would have to pay for a full room to pay for that spot. For something so small for them to do which takes seconds, they lost a repeat customer. Having known of other companies which have no problem in doing so I would have used another but figured I'd try someone new. Work was average as well. Lost a repeat customer. read more

Very polite, courteous, professional, thorough and efficient. We will continue to use them.

I had them clean my beige sofa, stairs and hallway carpet, and family room carpet. The techs came right on time, did a great job, and were done and out in under an hour. Very professional and everything came out great. The price was the same one quoted over the phone with their customer service. I was very pleased. read more

Hands down the best. When no one else could get t he stains out of our carpet( Dry Method, hint hint) Stanley Steemer came in and cleaned up the mess. We have a toddler and a dog so our carpet is stained. Well not anymore. We were in the process of moving out and my wife was struggling with a mattress. The man saw her put down his things and ran to help her. I will use them again and again! read more

These guys were super great! They showed up at the early end of their 3-hour window, and gave a call-ahead to give me about a 20 minute warning that they were coming so that I could be ready. The two men who came were super professional and helpful, answering all my questions (this was my first carpet cleaning ever in our first home, so I had a lot of questions!) and being very patient with me. While the former owners left the 3-5 year old carpets in good condition with no stains, it was a bit dusty after they moved out, and I can definitely tell a difference now that the carpets are clean and dried. I will definitely be using these guys again in the future. All in all, we spent just under $300 for about 30 minutes of work... but it was absolutely worth it! Thank you! read more

Basement carpets still had many stains and dirt that could have been cleaned except that the crew rushed out of house in under 30 minutes even though estimate said work could take up to an hour. I would have been OK with results if I saw them work a little harder and spend less time trying to sell other services. read more

Excellent experience as usual. Very professional, very thorough, showed up on time (and called in advance!) - a job well done. We've used Stanley Steemer before and we will again! read more

Good service .. Carpets look brand new again! Very couteous technicians. And very honest. One of the techs accidentally knocked over something in the backyard when hooking up the hose ,, he told me about and paid me for the damage ... All on his own. Will definitely use them again! read more

First time Using Stanley Steemer; scheduled my appointment on-line for the cleaning, deodorizing, and protecting of two carpeted rooms. They arrived exactly when scheduled - at the beginning of the 3-hour window given, - with a call prior to arriving. The techs were professional, pleasant, well-organized and efficient. They gave excellent follow-up care tips upon completion. So much easier and thorough than doing it ourselves, which we have done in the past. I wouldn't hesitate to use them again. read more

We were told that someone would contact us to set up an appointment. Next thing we knew we got a text telling us the date/time of the appt. We felt that was pretty presumptuous of them since we were not going to be available at that time, and we weren't even consulted to set up a time that was good for us. We called & changed the time. They came to treat our bathroom for possible mold remediation and moisture due to a water leak. They tested for mold and found none, but treated the area anyway to prevent mold from developing. They set up a very loud fan and dehumidifier and said they would be back the next day to finish up. Next morning they gave my husband a bit of a hard time for not answering their phone calls or the front door at 8:30 a.m. We were out late the night before and who knew they were coming at that hour? Not us, as they never mentioned they'd be here that early, just that they'd be back in the morning, and we thought their morning appointments were between 9-12. Besides that, we got a text from their office that the return visit had been scheduled for the afternoon between 1 - 4 p.m. Very confusing!!! When they did arrive they parked in an assigned space and refused to move their truck when my husband advised them they weren't supposed to park there. He explained that the neighbors get disturbed if they come home and can't park in their assigned space. Their response was to say that they'd only be there for a brief time. Other than those things I mentioned the two young men were very friendly, polite and nice to deal with. However, overall, I think that the company's customer service and especially their scheduling process could definitely use some improvement. ... I am changing my review from two stars to three because the work was done well, it was mainly a communication problem, and also because a gentleman took the time to call us about it and offer his apology for our experience. read more

Juan and Shannon cleaned my upholstery on 2/25/11. As far as the cleaning goes, they did a fine job. They arrived on time, were pleasant and were finished cleaning my sofa, chair and a half and ottoman in about 45 minutes. What I found to be a nuisance was the fact that they kept trying to push additional products and services after I told them numerous times that I was not interested. I explained that I wasn't willing to pay any more than the $188 which I was already being charged, especially since I will most likely be purchasing new furniture within the next year or so. It was brought up to me an additional 5 or 6 times after I initially said no and by the time they left I was pretty annoyed. I didn't appreciate the pushiness. I would recommend them for the cleaning services, just be very prepared for the up-sell. read more

WHAT YOUR CREW AT ALL TIMES!!! Needed to get wall-to-wall carpet in small hallway and two 10 x 12 area rug cleaned. So I paid the fee for 3 "rooms." One rug was wide open with nothing on it. A small glass coffee table and a u-shaped sectional with front legs anchored the other area rug. The crew asked if the sectionals are attached. I said no and can easily be moved. I offered to move them out of the way. Crew said they would do it. Also mentioned that a plastic film would be placed under all feet of couch and table as to not stain the wet rug. To keep my 1yr. old out of the way I entertained him in other room. Crew was done very quickly. I asked why my area rug that was wide open still looked dark and blotchy. Said that it was still wet and will take about 4-6 hours. After they left, I noticed that there were plastic under coffee table but not under the brown wooden feet of the sectional that was sitting on the wet rug. GUESS WHAT??? Crew did not even VACCUUM under the sectional!!! The 1 foot wide of area rug under there was completely dry with cheerios fallen between sectional still there. Family still ask me when I was going to get the rugs cleaned. The open area rug looks even dirtier than before. Wish I could show you picture. So very dissapointed!!!! Never again. On a good note....They were on time! read more