Terrible experience. The technician came to look at a jamming gate at my house. He clicked the opener button a few times, looked at the panel, then said he didn't know anything about it, he'd never heard of the gate brand, and couldn't help. I asked if the company could replace it with a brand that's more familiar to them; he said he didn't know that either. I thanked him and he left. A few weeks later I got an invoice for $485! For what!? I called to complain about it, and they said they'd send someone else at no additional cost. No one ever came, and I never heard back again until three months later they started sending letters threatening to use a collection agency. For the last two month I've called this company maybe 5 times, and I'm always told they'll "escalate this to a manager" and get back to me, but no one ever has. read more

Pricing is fair, door parts had to be ordered. All in all satisfied with NJDW. Hopefully my guys will stop hitting the door with the forklifts! read more

The customer service representative and the technician were excellent. I was given an appointment immediately at my convenience. The technician called to ask if it was ok to arrive a little earlier. I had used a local company for many years but they sold to Door Works who provides the same level of service as the previous company. read more

Went there with a storm window from our front door that had a broken latch. Bought the door 10 years ago. Chris fixed the latch within 10 minutes. Everyone there was helpful and friendly. They did a great job 10 years ago and they stood behind their product today. Thanks. Highly recommend. read more

RELIEF!!! EXCELENT SERVICE!!! From my initial call to the company i was impressed. Pricing was upfront. Appointment was immediate and service was impeccable. Andreas, the serviceman, was very polite and experienced. He examined my garage door and informed me of the problem fixed it and serviced the door. Asked me if i had any other issues and i shyly informed him...yes. he fixed all my problems of my 20 yr old garage door and now everything is like new. Thank you. read more

Salesman Tom Eodice is terrific (professional, efficient and responsive) and so were the two guys who came out to install my garage door opener! Use them! Cost was reasonable too! read more

Came out when they said And very professional installation. They know their business! Highly recommend. ALSO LOVED THE SMARTPHONE FEATURE TO OPEN THE DOOR REMOTELY. read more

My father-in-law had surgery done so I wanted to help him out. He had mentioned his garage door wasn't working. I found New Jersey door works on the web without hearing about them. I told them what I needed. Here's why they get 5 stars. They could have easily told me any cost since I know nothing about garage doors or how they work. But rather, an employee (Anthony I think) told me exactly what I needed and even told me I could (if I wanted to) fix the problem myself rather than spend money buying all new supplies and having their team do the install. So I stopped by, picked up the new handle and other locking parts, paid a fair price, and did the install myself. Again, this review is for their complete honesty in saving me money. Not to mention him explaining to me how to do it. I knew I could call them at anytime to have them come do it, but it felt good helping out my father-in-law and spending time with him. Not to mention I may have earned some cool points with him. Haha. Would definitely use this company again and again. read more

This review is for NJ door works that services Hoboken, not the North Plainfield office. I got absolutely ripped off by them. I've used them in the past for work and don't recall many problems but recently I called for an estimate to replace two springs on our garage door. They gave me an estimate of over $800 so I got an estimate from another company who did the work for $400. A few weeks later NJ Door works sends me a bill for over $300 for their time giving me the estimate. I called them and they flat out refused to take any money off the absurd bill. Never going to call them again. read more

I have a Sears brand older model garage door opener and I had been having problems with the unit. Last year, I had Sears techs out on several occasions and then this year, a new problem. I spoke with my property manager about my issues and he suggested I try NJ Door Works in Hillside, NJ and I am happy that I did. The technician was very professional and knowledgeable about garage doors. He explained what he was doing and answered all of my questions. He did not try to sell me a new unit although after 20 years, I will eventually need one. I am very happy with the service. read more

My garage door wouldn't go up when I got home on a Sunday evening. I called them at 7 AM Monday and they showed up within an hour and quickly diagnosed the problem as a broken motor on my opener which was 20 years old. They replaced it quickly and at a great price. They also installed a replacement door about three years ago and their price and quality were the best. read more

I called New Jersey Doors Works on Monday, April 4, 2016 to fix my garage door. They gave me an appointment time at first on Thursday April 7 at 8-10 AM and I called to change it to 10-12, but the technician showed up 9:30 when I was not home ( I got home at 10:07). I called them back and spoke to a supervisor who asked me if the technician could come back after 12 PM, which I agreed to. He showed up around 1:30 PM, I spoke to him and went inside the house, and after an hour or so, he give me a bill of $375. I was very shocked and asked him why I have to pay such an exorbitant fee. He told me that labor $126 and parts was $249. He NEVER asked my permission to fix it. I called the office and spoke to the supervisor who curtly asked me "what do you want?" I explained my frustration to her about the bill. She spoke to the technician and he reduced the parts cost to $175.00. My total came up to $322.07. I think any reputable and professional company would discuss an estimate before doing the work. I was ripped off and will never use New Jersey Door Works or recommend them to anyone. My friend recommended them to me and she is in total disbelief. They should definitely discuss an estimation and their repair plan before doing any work. read more

I had scheduled an appointment. Took Monday off. Stayed around from 9 to 11 AM appointment. The technician never showed up!. I called their office and the message goes to a answering machine. They don't keep appointments and I can not reach the company. Stay Away! Robert read more

Stay away from these guys. I ask them for an estimate to fix my garage door opener. They did not say the estimate would cost anything. They arrive, said the door was broken, and estimated a replacement for $500. I wanted to shop the price, but the guy said I either paid $70 for a service call and get nothing, or pay $500 for the opener and then the service call was free. Essentially I was a hostage. In the end I paid the $70. Looked a comparable opener up on homedepot.com and found it to be $129. The most expensive they had was $250. So it was either pay their outrageous price or the $70 service fee. I am glad I paid the $70 fee and just got rid of these guys. read more

I backed right through my garage door one day and needed a repair. These guys were awesome. I dealt with Anthony. I called a few places and most said they couldn't replace my garage door panels because that model was no longer available or that I'd have to replace the entire 2 doors. Thankfully, NJ Door Works helped me track down the panels and installed them for what I felt was a very fair price. I am very lucky and grateful for their help and service. read more

Dealing with New Jersey Door Works was the most satisfying experience I have had dealing with any service provider in New York and New Jersey. Estimates provided by phone were exactly what was provided in the billing. The technician called when he was on his way and he showed up on time. He was helpful, friendly and neat. He repaired my garage door very quickly and did a great job! I look forward to doing business with New Jersey Door Works in the future and would wholeheartedly recommend them to all of my friends. read more