After speaking with them today, they have advised us that since my husband reconnected the bar so…read morethe door would open, that makes the warranty void. She said it was an outsider fixing the door. We had no choice. I called and called and called. No one got back to us, and we needed to get our car out. We were unaware that when we bought the garage door from Home Depot that they only sell it to you, they purchase from Clopay and subcontract to Buy Rite to install, so you deal with three separate vendors, and no one takes responsibility. If we would have read the reviews on the companies, we would have never purchased through Home Depot. This has been a ordeal since May 15,2026. The bolts have fallen out from the door frame and now we are told to bad. The service department was extremely rude and the quality poor,

If you buy garage doors at Home Depot this is their contractor…read more They came and did a site survey. Then came back to install the door. Once the doors were in the installer had to leave to go to another job without hooking up my garage door openers. There was a break in one of the wires for the sensors I pointed out to him but he ignored me. He said someone would call me to have another installer come out to finish the job. 2 days later when nobody called me, I called them. The lady that answered the phone put me on hold and came back and said my garage door openers were too old and they won't do it. My garage door openers are 2 years old. Never during the site survey or the install did anyone say they were too old. When I explained this the woman on the phone said someone would be in touch with me and that Home Depot would have to issue a refund for that part of the install. This was news to Home Depot when I called them to inquire as the job was never completed in their system. Needless to say this company is trash. As an aside it took me about 30 minutes on a Saturday to finish the job myself. ​

Fast and reliable service. Nice to get a local to come so quickly and fix our dead garage door…read moreopener. David was great and he's knowledgeable.

Recently had a garage door issue where it was a struggle to open and close. Contacted David from…read moreAffina Door and received a call back right away. He came the next day, evaluated the issue and began working on it. In no time, problems resolved and back to having an operational garage door. Reliable, fast and very reasonable. Would recommend.

There were timely and professional with their service. They are definitely on pricier end, I wanted…read moreto finish the job right away and decided to pay the premium.

David was great to work with. Replaced our 2 car garage door with one big door. Looks great.read more

First time purchasing a garage door and didn't know to much . First step for me is to go on yelp…read morefor some suggested companies and got to ValRiv garage door services . Great thing is that he responded fast and made a appointment for a estimate . Great customer service and gave me a estimate same day . Got the new door installed and made a big difference. Now I don't have a damage door and noisy door when I am opening it due to getting everything replaced with updated parts . I will be suggesting ValRiv to everyone that needs help with garage doors

My experience with ValRiv was amazing. I requested an estimate for a new door and opener and Wilson…read more(the owner) showed up on the same day. He was extremely knowledgable, walked me thru the entire process and explained all of the available options. Wilson responded to all of my questions and texts very quickly and after I made all of the final choices, he provided me with an estimate which was very reasonable. Once I signed the contract, it took about 2-3 weeks for the garage door to arrive. Wilson showed up as promised on time to do the installation and everything was up and running within 4-5 hours. Extremely smooth service and experience. Highly recommended.

We replaced a large double window and front door with glass insert, sidelights and transom…read more Expensive items but they were most competitively priced. I was very impressed by the professionalism and expertise shown by each of the installation teams. My wife is a perfectionist and she was very happy with the installations.

Over the years, I have purchased my front door, 2 sliders, shutters, garage & pedestrian door from…read moreEdison Window & Door Outlet. I've been pleased with their quality , workmanship, installation & "fair" pricing. When it was time to order (25) new windows, I did due diligence & researched quality & prices of other companies. --SAM RAYMOND was an outstanding salesperson - he's knowledgable, patient, not pushy - too good to be true. He truly wants his customer to be happy with their decision. He is supportive before the sale & after. Sam is an asset to the company. JR Skillman

I was completely ripped off by this company. I had my garage door springs replaced and was charged…read moreover $3,000--an absolutely insane price for what should have been a simple repair. After doing research (which I wish I had done sooner), I found that a reasonable cost should be around $500--meaning they charged me SIX TIMES MORE than the industry standard. This is blatant price gouging. When I questioned their prices, they showed me a website where they supposedly source their parts. However, when I tried to access it myself, it required a login just to see any prices. This makes me think they built this website just to mislead customers, preventing anyone from verifying if their pricing is legitimate. Shady, deceptive, and a total ripoff. Stay far away unless you want to be grossly overcharged for basic repairs. Do your research and find a reputable company instead.

Very reliable business…read more My family and I were about to go on a trip to the Bahamas and my garage door broke down and would not Open or close and it stopped working while it was open ,I cannot believe this place showed up so fast on the same day! Stanley was our technician and he arrived shortly after we called and repaired everything in less than an hour. I'm very glad I found this place and highly recommend people to call.

I stopped by their offices after having breakfast across the street to inquire about a repair. In…read morethe office was a man and a woman who really weren't very helpful. upon inquiring about the repair the woman began writing my info down and informed me that someone would call me. I had to push to inform them about what my needs where and what their terms would be. At that time the man walked over and asked me a few questions about the repair. Upon answering the questions he began to walk out of the office without ever truly responding when I realized that he was holding the door open for me to leave. Wow, no introduction no explanation of the fees, how payment is to made or anything. Not even a thank you for choosing us. It was pretty bad customer service. Long story short I would have given them 1 star except that the actual repair man was very nice and accommodating. He explained all he needed invited me to watch the repair if I wanted to save money on future repairs. Funny thing is when I went into the establishment to inquire about repair the lock I also wanted to inquire about having an opener but based on the treatment I received I decided it would be worth it to do it myself rather than spend money with a company that doesn't appreciate its customers. Update : The reply from the establishment attempts to discredit me because I don't review often. I find that the frequencies of my reviews to be irrelevant. What is important is that I felted so moved by the experience that I was compelled to write. I reiterate that the serviceman was nothing short of a gentleman and a pleasure to do business with. This was not me feeling leaving the office and I expected to be treated worse by the field tech. This was not the case, making my treatment in the office even more appalling. The purpose of my review was to inform the establishment that I did not appreciate the way I was treated. Perhaps it was an oversight related to being busy or failing to realize that while you do this everyday this was my first time in the office and a little more time could have / should have been taken to explain the process. What really made me mad was that the individual I was dealing with simply walked off / out the door while speaking to me and left me standing in the office mid-sentence.....no one even thanked me for using their services......

Do not ever use Metropolitan Garage Door. Never. Not under any circumstances…read more Metropolitan installed our garage door and our garage door opener in 2006. In 2012, the large center coil snapped and the door literally came crashing down. It was terrifying. They were responsive and came out the next day to temporarily fix it, but then it took another week for the full repair because they had to wait on parts. The repair was done for free, because the door was relatively new. I appreciated that, and until yesterday, I would have been happy to recommend them to anyone. On Tuesday evening, I backed out of the garage and pushed the button to close the garage door. It started to come down, and I watched the cable on the left hand side come shooting out. This was followed by the entire left side of the door falling down off the track. The door was solidly jammed, on a diagonal, with the left side out of the track and only the arm from the garage door opener holding it up. Luckily my father was visiting and he disconnected the garage door opener, and managed to manually close the door (partially). It was still at least three feet off the ground on the left side, and it couldn't be locked in any way. Not good. First thing Wednesday morning, I called Metropolitan on my way to work. I explained the situation. He told me that this is quite normal and he'd have to look up my paperwork and call me back. He called me back about 15 minutes later and confirmed that they'd installed the door in 2006, realigned it/oiled it in 2009, and replaced the coil in 2012. He said he had no explanation for the fact that it's fallen twice in less than a year, unless I'm "overusing" the door, or maybe I'm "misusing" it, but he'd send someone out to take a look. I said that I'm usually the garage door normally, but I was getting on the train, so I really couldn't argue with him about that. He told me he'd call me after his guy had determined the problem. Around 10am, my nanny texted me to say that the garage door guy had come and was very nasty to her. He closed the door properly and told her not to touch it because it was dangerous. He said he couldn't fix it and he'd be back "sometime next week". Then he left a receipt that said he'd been her for an hour, when in reality, he was here for less than 15 minutes. I was tied up with work so I gave the information to my husband, who called them and was told they had to order the part, but they'd have it fixed this week. Okay fine. This morning, I received a call on my cell phone. As soon as I picked up the phone, someone SHOUTED at me "what did you do to that door?" I was completely lost, and had to ask twice who the caller was. I still don't have a name, but I know it was Metropolitan. This person then proceeded to berate me, telling me that my "story" doesn't make sense, that I "obviously jammed something into the tracks to break the door" or that I "took a wrench to it". (Note: I am not proud to admit this, but I wouldn't recognize a wrench if it fell on me). I explained that I did nothing but push the button to close the door and the cable snapped. He yelled and ranted and raved at me for 20 minutes - telling me that these things don't happen, that he has 40 years of experience and he know that I did something to the door, that I'm overusing and misusing the door (how does one misuse a garage door, incidentally?), and that I have no idea what I'm talking about. I told him over and over what I did and what I saw to no avail. He said he would send a man over this afternoon to SHOW ME what I must have done to the door. At this point, I legitimately thought the man was crazy, so I told him I no longer cared what he thought and I just wanted it fixed, which my husband was told would occur this week. He screamed "I TOLD YOU I CAN'T GET THE PART UNTIL NEXT TUESDAY!" Then he said he wasn't dealing with me anymore and he hung up on me! I was so upset that I was literally shaking and I almost started crying. I called Door Boy in Berkeley Heights at 11:30 am. By 1pm they were here. By 2:15 pm, the door was repaired for $170. The repairman told me that the problem was that the center coil didn't have enough tension on it to support the weight of the door. The lack of tension caused the cable to loosen, and made the door come down unevenly. When the door dropped unevenly, it cause the cable to jump off the pulley. This was the result of the coil (which Metropolitan installed last summer) not having enough tension; it had nothing to do with the way we use the door, how often I open and close the door, or anything else I do. It was the coil! I will be calling Metropolitan tomorrow to let them know that they can keep their part, their recriminations, and their attitude because I will not be using them again. I will also be telling everyone I meet this story, because no one should be subjected to that kind of abuse over a lousy garage!

Normally I use yelp for restaurants but every once a while I will look for services but afraid to…read moreuse it because with food I can just not go back if the service or food is bad but with a bad service I might get stuck and/or pay extra to fix the bad job. So a few days ago, the house I acquired a few years, the garage door started to act funny, getting stuck etc. After asking around for recommendations I didn't get a wholehearted one so I turned to yelp. I read a few reviews of this establishment so I decided to give a try. First, the person who answered the phone was friendly and understanding as I was describing sounds and all that's not professional jargon but he got the drift and told me that someone can come the same day to take a look. I didn't expect that but was delighted. The two young men who came to check the problem were Mateo and Alex, nice young men who are professional and courteous. They check the problem and explain to my hubby and myself of the problem and also they didn't try to pull a fast one over us by trying to sell us a brand new system ( which I cannot afford at this time anyway). They came back the next day promptly of the time they promised but ran a little late because of the traffic which is understandable because we are in Bay Ridge and they had to go over that terrible bridge traffic. Once they are here they went straight to work and they even cleaned up afterwards!!! They offered to remove the old stuff that they replaced. They even got me two additional remotes and programmed so I didn't just have one which my 15 yo almost lost it once. Overall I would highly recommend them again and I found out they also do commercial gates too so I will be reaching out to them when that time come for my business.

The office never sent me the warranty and receipt for the work on the garage door despite…read moreassurances that it would be emailed to me. Mark at the listed office number promised to do so in the morning but did not and my calls just got cut off the rest of the day. The technician, David did a decent job and responded to texts but the office is not responding and the warranty was part of the charge that was paid on completion of the repair. Beware!