The worst service of my entire life. My car came out filthy; they just threw water on it and wiped…read moreit with a dirty cloth, and charged me $45. I feel robbed.

I've been going to this place for years, but today was the last time. After reading the other…read morereviews on here, I can't believe this place is still in business. Today, this was my experience: 1. The owner reprimanded me for picking up my car 20 minutes later than what his employee had told me. I have been going here for a long time and it was never an issue before, in fact I've had to wait extra time and that is why I took some time. Also, the owner of the car wash is also the owner of the other business on the premises, which shares the parking lot, so I'm not sure why he was freaking out. Also, I was the only customer at the car wash, so again, not sure why he made such a big stink out of this. 2. When I drove my car, I noticed that it was filthy in between the seats. And the trunk. So, while he had been complaining that I had taken too long to retrieve my vehicle, I had been right to wait. Instead of trying to unload my car quickly, he should have checked that it had been cleaned properly. I went back and told him this and he was argumentative. 3. I began to drive away again only to notice that yet again, the car remained dirty, as if no one had bothered to vacuum it. I mentioned to him again that if he hadn't been in such a hurry, perhaps he could've done a better job--the job I paid him for. The owner was beyond rude. He didn't offer any apology. He was so upset over waiting a few extra minutes, but because of his incompetence, I ended up wasting much more than that. Never again. This place sucks and the owner is rude. The owner will tell you that this is the best place in Toronto, but if you look at the other reviews, you'll see that there are a lot of people who can disprove this statement. You work hard for your money, so don't waste it here. Go somewhere better.

I don't know why the reviews are so poor... I was hesitant to book because of the low reviews but…read morebeing in the area didn't really have another choice so gave it a go. Their booking procedure is a little wonky but easy enough to figure out as they have plenty of last minute availabilities online. We booked it and went in, they do need to see the car before giving you an exact cost- but it was pretty accurate with the online prices. We got the silver package with add on dog hair removal. My car had SO MUCH dog hair everywhere and just sand from the beach in the mats and cracks. We actually asked them to clean the dog hammock (that goes over the back seat) as well since one you remove the hammock the seats were actually quite clean having hardly been sat on. I didn't know what to expect picking it up, but I have to say I was thoroughly and pleasantly surprised! They did an AWESOME job, they were friendly, quick, and it was how much we were quoted. Would definitely come back- I truly have no clue why the reviews are so bad!!

The team was flexible as I arrived late to my scheduled appointment…read more They did a good job removing the stain in my driver's seat from my defrosted groceries! Great team to work with as they were very thorough! Thanks for the service! Phil

Went there yesterday for a car wash and picked the premium package which runs about $60 including…read moretaxes. There was a pretty big lineup but they were getting though the line pretty fast. It's supposed to include complete cleaning including shampooing the mats. The overall cleaning was good, but they did miss a couple of spots on the mat. On checking, I let them know and they immediately took it out and cleaned it. They also wrapped the wet mats in plastic to put in the trunk and gave us paper mats as well, which was great! I wish the waiting area was a little better because the seats were really dirty and the space smelled really mouldy and dirty. Would come back, but make sure you check everything before you leave and let the cleaners know if something has been missed.

I had a very disappointing experience at In-N-Out Car Wash at 9499 Airport Rd. North in Brampton…read more I paid approximately $64 taxes included for the Works Plus package, which included both exterior and interior cleaning of my truck. After leaving, I stopped at a gas station and inspected the truck more closely. I immediately noticed fresh scratches on the plastic trim at the top of the dashboard above the steering wheel. This is a very tight area to clean, and based on where the scratches are located, it appears something such as a bracelet, metal bangle, or contaminated cleaning cloth may have rubbed against the plastic while the dashboard or windshield area was being wiped. My truck is new, with protective plastic still remaining on some interior panels, and I am extremely meticulous about the condition of my vehicles. I am confident these marks were not there before the cleaning. I returned and spoke with the manager/owner expecting the situation to at least be taken seriously. Instead, he immediately denied that his staff could have caused the damage, argued that the scratches must have already been there, and ultimately walked away without offering any solution or taking responsibility. Mistakes can happen when detailing vehicles. What bothered me most was how the situation was handled afterward. If a customer is bringing forward damage immediately after receiving a service, I would expect the concern to be properly inspected and handled professionally rather than simply dismissed. Based on my experience, I would not trust this location with a high-end or newer vehicle. If damage occurs, my experience suggests you may have a difficult time getting management to acknowledge or address it.

DO NOT go here if you are a new customer! One of the worst experiences I've ever had at a business…read more This guy was a rude, awful person who made it clear that he wants existing clients only. This business caters exclusively to downtown elites and wealthy regulars who tip big and drive luxury vehicles. If you're not one of them, or drive a modest car, expect to be treated with open contempt and hostility before having your appointment denied. When I arrived for my first-ever detailing appointment, the owner immediately demanded cash, something I did not expect or prepare for, and then quoted a 4-5 hour wait, despite the website advertising only 2 hours. When I asked for clarification and needed a moment to check if I had the cash available and could take the extra time off work, he became dismissive, visibly irritated, and told me to leave the lot!! It all happened very quickly and I was very confused. He didn't even offer to reschedule -- he just wanted me gone, which made it very clear: if you aren't an existing customer or look like you leave big tips, then he does not want your business. Period.

FANTASTIC Fine…read moreFinish Auto Detail is minutes away from where I live. Had I known about this establishment long ago, I would've been coming here all along. I drove-in with my ride, after a few minutes of dialogue and explanation, I left my car there and when I came back I was stunned! My car looked spectacular, like it's been poured out of the factory. And what silky smooth finish. I highly recommend Fine Finish Auto Detail espectially to those who live downtown Toronto and cherish their ride like I do. The Entire team is TOP NOTCH! - outstanding customer service - my car looked, smelled and felt Bran New This will be my new place to go to. You be the judge.

Kevin washed my car and left a whole bunch of swirl marks on the door sills and a few on other…read moreparts. I had to get them polished out and re-ceramic coated. I was quite surprised that he would do that being a professional detailer. I am extremely particular about swirl marks and completely aware of any markings on my car at any time.

Kevin took care of my new 2024 Corvette convertible as if it was. his own ride…read more What can I say, great work, price and on time. Who could ask for anything more. 93 year old lady owner "GRANDMA Z"

Absolute garbage !! Paid almost $200 to have my Jetta…read moredetailed inside and out. The inside still had tons of dog hair all over and they lost one of the radio knobs !!!

What a terrible experience. Damaged my car…read more This place does a lot of high end cars, so I thought it would be trustworthy. The owner assured me of how great their reputation is, but they did a TERRIBLE ROOKIE JOB. Chipped the clearcoat off my car (a huge piece), left wax all over the car, and did not to any real 'detailing'. Owner said because my car was repainted improperly in the past, their cleaning took off the clearcoat. They should have known better. I've been washing it for 3 years and there was never a problem. They said that the left over wax was 'normal' and exposes itself. I took it to the dealership and they laughed and said they would never accept a car that was that poorly detailed. Outside of paying for the detail, it cost me $400 to repaint. The owner said he would give me my money back because he has an outstanding 'reputation' and doesn't need the money. When I came to pick it up, he would only give me 1/2 ! He went back on his word. That really upset, outside of his rudeness and inability to be accountable and accept responsibility. I would recommend you take your business elsewhere.

My car is so amazingly spotless. I wouldn't hesitate to recommend this company. I did the Luxury…read moreShampooing detailing and everything was cleaned impeccably. Very reasonable for the service provided. Thanks

My partner purchased a Groupon for me for a Luxury Shampoo detailing package. I finally booked an…read moreappointment which was easy to make by telephone and brought my car in on Monday around 10:00am. I was told it would take a couple of hours but I told them to take their time as I wasn't in a rush and had the day off work. I wasn't sure what to expect. Around 5:30pm I called to check in with the status and they told me it was ready! When I got to the shop I could already see the beautiful shine on the exterior and the tires! Wow! Then when I opened up my car door, I get like it wasn't even my car! The guys here did a fantastic job! I couldn't recognize my own car. It felt like the day it felt when I bought her! I really liked that they also didn't misgender me. As someone who is part of the lgbtq community, this is something I always encounter. And I for sure thought I would encounter it at a business where he employees are men. But nope. They called me ma'am and it may seem minuscule to some but to me it meant a lot! They are honest guys doing honest work, and you can tell from the vibe at the shop that they are focused, professional and won't dick you around! I will be definitely going back for my car needs!

Success is a double-edged sword. On one hand you do really…read morewell you feel good about yourself you get to eat better food, buy nice clothes... On the other hand you start to develop an ego, and think that your customers need you more than you need them. Big mistake. I had been coming to this place for over 10 years and unfortunately the customer service has drastically changed. I called asking if I could come in, they said they're fully booked. I said do you have anything available for this week and it was almost as if I was insulting him to ask that. Then I simply asked a clarification question and his response "I just told you that". Nice one bro. The worst part of it is they only book appointments one to two days in advance... I mean what kind of a business does that? The reasoning, we've had too many people not show up when they booked in advance... So instead they rely on the customer to continually call to book an appointment. Because my only job in life is to chase you around so I can give you my money right. *Note: I called on Monday to book for Thursday... Either book appointments or don't...and maybe figure out a better booking system, consider a credit card number to hold the spot. Enjoy the success while you can my friend, I hope it lasts.

Their website was down. I called in and asked some basic questions about costs and hours and the…read moreguy had a major attitude, like my questions were ridiculous. I will definitely never come here. *Nice attitude bruh