Wow! Jazmine and her team are amazing. My car has been hit at two different occasions, once in the back of the car and once in the front of the car while it was parked. On both situations I brought my car to New Image and Jazmine was able to work with the insurance efficiently, help me get to the car rental office, and when my car left New Image it was looking brand new. Everyone in her shop is friendly and professional AND their work is impeccable. If you ever need body work on your car, a paint job, a car wrap, window tinting etc. call here and take your car to them! You won't be disappointed. Thank you Jazmine and New image team!! read more

I was referred to New Image Paint & Body Center by a coworker who told me they did vehicle wraps. Because I trusted her recommendation, I decided to have my car wrapped by Fabian Valencia. I was charged $2,485 for the wrap, including labor, and paid a $750 deposit. During the process, Fabian found some rust on my car and offered to repair it for an additional $200. I agreed and told him to go ahead with the repair. What was supposed to be a much shorter process ended up taking an entire month. Throughout that time, Fabian repeatedly texted me with different reasons for why the job was taking longer than expected. When I finally picked up my car, the wrap initially appeared to look good. Fabian also told me that my battery had died while my car was in his possession and that he had purchased a new one. I offered to reimburse him, but he specifically told me not to worry about it because the battery had died while my car was in his possession. At pickup, I paid the remaining $1,735 balance for the wrap, $200 for the rust repair, and even gave him a $300 tip. Fabian and his wife, Jazmine Cruz, who is also a part owner, asked me if people ever asked about my car and whether I would refer them to their business. I asked if they had an Instagram account so I could post my car and tag them. They said they didn't have one and instead gave me their business cards. Unfortunately, by the time I got home, the wrap was already coming off and bubbling. I immediately contacted Fabian. He told me he would stop by my house after work, but he never showed up and never called. From that point forward, communication became extremely difficult. I felt like I constantly had to chase him down just to get a response. Eventually, Fabian told me to bring the car back and said he only needed it for two days. I dropped it off and even gave him additional time. When he eventually told me to pick it up, I discovered that the wrap had not been repaired. The only thing that had been done was the windshield wiper, which had been broken while my car was previously in their possession. Fabian then told me that he needed to order a different type of wrap because the original material he used was not adhering properly. He said it would take about a week and that he would contact me when the new wrap arrived. Once again, I never heard from him and had to repeatedly reach out myself. At that point, I was done with the situation and requested a refund. Fabian initially refused and also refused to provide me with a receipt. He told me that he wasn't obligated to provide one because the work was not done through his business. This was confusing to me because I had been given business cards, encouraged to refer customers to New Image Paint & Body Center, and was dealing directly with Fabian in connection with the work. After I posted about my experience on TikTok, Fabian contacted me and said he would refund me. However, he is now refusing to refund the full $2,485. He is attempting to deduct the cost of the battery, even though he previously told me I did not need to reimburse him, as well as other amounts for additional work/expenses that were not agreed upon as part of the original transaction. I have pictures of the condition of the wrap and screenshots of our conversations documenting what was discussed. I am sharing this review so other people can make an informed decision before trusting this business with their vehicle. My experience involved a month-long installation, a wrap that began bubbling and coming off immediately after I picked up my car, poor communication afterward, difficulty obtaining documentation, and a disagreement over the amount of my refund. Based on my experience and now having to go to small claims court, I would not recommend New Image Paint & Body Center for any service. They refused to provide me with my full refund, and throughout the situation, I felt that they did not care about me or my concerns as a customer. Unfortunately, the way this matter was handled left me very disappointed and dissatisfied with their customer service. read more

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Horrible, horrible wrap job was done on my fams car. Wrap came off, owners refuse to submit my refund even though they approved it. Value of service here is utter crap. read more

New Image Paint & Body Center - Him saying he'll refund me - Body Shops Near Me - Orange, California

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Customers, please be aware. I recently came across a TikTok post from a customer sharing her experience with this shop. According to her TikTok post, she paid $2,700 to have her personal vehicle wrapped. She said she was unhappy with the finished work and requested a full refund. She stated that the owner was only willing to refund her $2,100 instead of the full $2,700. According to her, the owner said the reason for keeping the remaining $600 was because "the car died on my watch." She also explained that she offered to pay for the battery when the car died, but according to her, the owner initially told her no. She then questioned why she was being held responsible for that cost afterward. She also stated that she agreed to the $2,100 refund amount at one point, but after agreeing, she said he stopped responding to her. I have also included some of the photos that she publicly shared on her TikTok of her vehicle. Based on the photos she posted, the wrap appears to have significant issues. After paying $2,700 for a service, having to deal with your vehicle looking like that is extremely frustrating. I personally was not there and did not witness what happened, so the details regarding her experience are based on what she publicly shared in her TikTok post. As a business owner, if you are not properly trained, educated, or experienced in a particular service, you should be honest with your customers rather than taking on work you are not qualified to perform. There is a certain level of professionalism, honesty, communication, and respect that should always be maintained when dealing with customers. This is unacceptable from a business owner. Customers work hard for their money, and when they trust a business with $2,700 and their personal vehicle, they deserve quality work, honesty, and professional customer service. Please do your research, ask questions, and make sure you feel comfortable with a business before trusting them with your vehicle. GIVE THIS WOMAN HER MONEY BACK read more

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Went here based off a friends's recommendation after the first paint first shop I went to messed up the paint on my Porsche 911. Fabian (the owner) was super nice and professional. He walked me through the process and showed me some examples of the work that they do. Fabian's shop does not cut any corners and the work speaks for itself. The paint job from came out so good I could not be happier with the level of service and care from this place. Highly recommend anyone taking their car here! The prices are fair and the work is top notch. Will be coming back here in the future. read more

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What a wonderful experience. Car had some minor repairs. Dropped it off yesterday morning, picked it up this afternoon. Body repair perfectly done and the surprise was my car was detailed in and out. I was planning to have a mobile detailer come to my house but it was already taken care of. Will definitely use them again if needed. A big thank you to Jasmine for making sure the car was ready as she promised. read more

Jasmine and her team are extremely helpful! The spoiler of my car was broken, and Jasmine explained to me what the damages were and provided a quote. The whole process was transparent and smooth, and the price was very reasonable. I appreciate Jasmine and her team's help, and highly recommend New Image auto service! read more

I've used New Image on several occasions, and have recommended them to others. Everything about them is accomodating to the customer- estimates, time frames, work quality, and price. Recommend without hesitation. read more

New owners are awesome! After reaching out to multiple companies and having two long conversations with these people, I trusted them to do a full bumper to bumper paint job on my baby. A 2005 Ford Excursion. I maintain my vehicle's meticulously. Interior still looks brand new. This thing only has 70,000 miles. The only thing that it needed was fresh paint. Jazmin and the entire New image team was great throughout the entire process. They even sent me picture updates while they did the work. We were given the option to change up the aesthetics just a bit to make it look more modern or to make it look like it just left the lot in 2005. We chose the latter option and man this thing truly does look like it just drove off the lot back in 2005. We had a small issue, not with the paint but with the tint that their subcontractor put on the windshield. They took full responsibility. I was disappointed that I was going to have to bring the vehicle back, but before I could even tell them that they told me that they would pick the vehicle up from my house and drop it back off on the day that was convenient for me. Then they followed up to make sure everything was perfect. They even got new decals from eBay since the dealer no longer stocks them. Regarding value I will say that the cost is not "cheap" but do you really want cheap for this type of work? Their quote was actually on the lower end of all the quotes that I received, yet I am extremely happy with the quality of work. That's a winning combo! Will be returning for all my auto body and paint needs. read more

The complete experience was above all expectations, from the fair estimate to the beautiful paint job. The personal service was top notch, and the pick up and drop off service to Enterprise was seamless. Thank you! read more

Such a great reliable, quick, honest business!! Everyone there was super nice. Took me in same day right away and fixed the issue within 30 minutes! Super honest about what did and didn't need fixing and prices so I'll definitely be back and referring my friends there. Thank you! read more

What a high quality place! This was our first time here. We brought out Lexus here for a bumper repair/ paint and a scratch that went the entire side of our car. Everything looked amazing and the prices were very reasonable! Happy to use them again..and again! read more

Great price and a nice driver quality paint job. If your not in a hurry to get your car back drop it off with Tommy and he will take care of you. I had my 85 Trans am and 75 Firebird painted here and they did great work for the money. Well worth the wait don't waste your time on macco. read more

Angel did a excellent job on my car we'll job done guys I had a beat up car didn't think it could be restored but the body was amazing good quality and honest people here thanks new image. read more

This shop performs incredible results at very reasonable rates. Tommy recently had my door catch replaced as well as the latch adjusted. They also painted my entire fender. Galleon (Hector) is an outstanding body man. This car is a 1949 Kaiser which many shops won't touch because of its orphan car status. It now looks like new. Proud to recommend the skills of Tommy and Hector to all car owners who need body and paint work read more

I wish Steve would finish his work. I am not rich. I cannot afford a new car so I keep my trusty old 1994 Trooper in pretty good condition. It's a great car. I love it. Originally I found Steve at New Image through a former co-worker for major body work needed a long time ago on the Trooper in 2003. He did good work. Very nice man. So, I thought of Steve again when I decided to fix my car windows over fixing the AC (because I can't afford to fix both!) I must say, that was a bad decision to choose the windows over the AC and a TERRIBLE decision to have them repaired at New Image. Yes, I am finally writing this scathing review now, after I took my car there again in 2008 to have Steve fix this fairly routine window repair on the same car he fixed before in '03 He was sweet picked up my car from work, took it to New Image. After being at the shop for a week or so, I called him and asked how long it was going to take b/c I was walking to work and reminded him that was my only car. He replied "Ooh! this is your only car?!!" -I thought, well yes, what else am I driving? - my brand new Mercedes Benz? YES THAT IS MY ONLY CAR! How odd. Shocking Total: I was a bit surprised by the final total He charged me! After returning my car, I was handed a small carbon copy of a work order form with a huge total at the bottom of it. The receipt / scribbled work order form (with no breakdown of the actual work) had a total of $560! Not to mention he made me buy a part upfront with my own money while my car was at the shop! This not included in that $560 total. I don't even know what it was I had to buy upfront? Whatever, I paid and thought that was the end, done, windows repaired, everything good. .... and everything was good and he did have all four windows operational, for ONE day. No joke, His work lasted one day. I called asked what was wrong? He didn't know, took car back...& kept taking it back, unable to fix the passenger window switch. He kept giving really bad excuses. I made the mistake of telling him "well maybe it's b/c I used armor-all near the DRIVER side switch box ?" and he kept saying "OH that's why! That's why it won't work!" And because I "admitted" this highly impossible idea, he feels he is resolved of having to fix the the one window that will not remain operational! Which is the PASSENGER side window! Well that's maddening I thought! -Replace the part! Just fix it. You're the Pro! Do what you do! That's why I brought it to you! After all the money spent that is what I feel I deserve! It is clear he just cant do it! He is unable to fix my car that I paid him to fix. I paid a lot of money considering the original quote he gave me was $200-225. I think he really got stumped with the electronics of the matter. He mentioned he pays a young man to do the "electronics" at New Image that he "sends" over. It is also my belief that because of this, it was costing STEVE too much in my particular circumstance. Wow, If this IS the case, he's only gonna fail harder when cars become more and more electronically oriented. As I mentioned, I believe he was out sourcing his work and that was costing him money. Well you know what ? That is not my problem. That is just bad business if you ask me. However you do it there NEW IMAGE : After $600 paid to the shop (or direct to Steve -not quite sure to be honest!) I do know, I should have FOUR working windows. I mean, c'mon! I could have "out sourced" the work myself and taken it to the D&P Auto (who are honest and thorough!) across the street from New Image and had it done once and right for $300.00 Steve If you are reading this: You are a huge disappointment. I even tried to contact you many times asking nicely asking why this has not been fixed!? I said I dislike confrontation, please fix this, I regret having you fix my car because it seems you can't, and you said you regret having me go to your shop for repairs!! WOW! I never! That is a first. Great customer service! & You're the one who took advantage of ME! Well steve, I hope you have a GREAT New Year! Enjoy whatever grand vacations you take this year! & please know, TO THIS DAY: Jan. 2012, You still have my old car part, I still only have 3 working windows in the same car you "repaired" and a HOLE where the part YOU HAVE, should be in the passenger arm rest! On a hot day or when my 75 year old dad rides in my passenger seat with no AC and a window that wont roll down, I think of you Steve. In fact it's not uncommon I think of you early in the morning when I lay awake unable to sleep I think how you ripped me off and I must drive around this town still with a stuck window after paying you my hard earned money. How you charged me almost $600 and never finished your work. Shame on you. You have my number, it's the same and so is my car. MAKE IT RIGHT. If you can't do electronics maybe you could offer to fix my AC!! That would make it right. read more

Just picked up my car tonight and WOW!!! So thrilled with the quality and attention to detail. Tommy did a great job. The price was fantastic and the work was top quality. I highly recommend New Image whether you need minor or major work done. The prices are honest and they got the job done quickly. This is the only place I will come to now for any future body/paint work that me and my family need on our car. I will also be recommending New Image to my work associates. Thank you....I'm a very happy customer. Great customer service!! read more

Brought my Avalon in for a new paint job and was so happy with the results. They did an amazing job! My car looks brand new with a beautiful black metallic paint! I will recommend New Image to my family and friends. Thanks Tommy and Sean - you guys are awesome! read more

This is only a partial review because I didn't get complete body work. But what I got impressed me. I tweaked the rear door on my car, slightly bending the edge and putting the door out of alignment so it closed incorrectly. Went to a large chain body shop and two highly rated independents. They all quoted around $900. Since I am going to sell the car in nine months I asked if they could just do a quick and dirty fix without paint. Two refused and one wanted me to bring it back for further diagnosis. At that point a friend recommended this place. Tommy B took me right in, used some rubbing compound to remove the paint left on the door from the post I hit, and told me to bring it back in the morning before his body guy got busy, and that he would fix it while I waited. He did, in ten minutes! Tommy said give the guy (Angel) $10 cash. I was so pleased and relieved I gave him $20. Tommy was a real friendly an genuine guy and treated me right. Next time I need body work I'm heading back here. read more