communication between customers and employees is horrible, ordering site is always down and they dont tell you how much you have in your allotment on delivery orders, and when you order and dont have enough allotment because its unknown they just cancel your delivery which you now have to go into the store. read more

Understaffed and ready to sink like most other dispensaries and cannabis related businesses around MA. Wouldn't recommend shopping or working here read more

The staff is always courtesy and helpful. I am a medical patient and the staff is always helpful answering questions regarding products.

They so high of their own supply they can't comprehend simple questions when you try to call them on the phone. I asked specifically if the store was opened because it showed the store being open at nine. How hard is it for you to simply say we are only open for medical at this time we open recreational at another time. How hard is it to communicate simple things like that? read more

For the most part, the staff is generally nice except they're a couple extremely bad apples the guy "helping me" couldn't have been ruder or any less helpful it got to the point where the two people that were also working, stepped in and ended up helping me. There is a reason why I don't come here and now I have remembered why I go to other dispensaries. read more

Watch out for there sales. There good but don't get screwed and or embarrassed.wgen your delivery guy/girl come to your door. Your expected to pay $144 and the driver pulled out a whopper of a bill $270 or. $300 . I show the driver my E-receipt 144 ..I don't have the difference . Now I got no meds they got no tip and waisted everyone time. This was the first time . It happens again today.i purchased got a receipt then they changed price on me I caught it so I emailed it cancelled. They did but now I'm inconvenience again and it was my birthday. I got screwed and the good kind. Lol if it keeps happening. I'm going to be forced to call .mcc and let them know. Thanks Pissed off birthday boy. Off to Rize to the occasion in Chelsea. read more

One star. If less possible. I ordered early morning and called in the afternoon to confirm my order they said yes it was ready. When i get there not only is my order not ready but they sold it out. I ended up buying not what i needed. Not going back. I suggest the same from everyone else as well read more

Sunday hours not clear on search. Placed order online at 3pm. Got there at 7:05pm and could not pick up. Online says they are open until 9pm on Sundays. In reality they close at 7pm for rec, only medicinal is open until 9pm. It's not that I'm expecting to be let in after close, but had I know the real hours, I would have picked up before. read more

Used to frequent this place often when they first opened. Dropped thousands of dollars for their products, which were great at first. But quality has come down a lot. Their bulk cube gummies started making me paranoid and were weak. Probably using low quality strains of different plants. And all the vapes I've gotten from them (neta house brands and outside brands) don't work anymore or pieces have broken off or they don't carry the brand anymore (probably cuz they're peddling other crap brands for a discount and selling for high profits). So when I brought back a broken outside brand vape they sold to me, they just said they don't carry that brand anymore and can't help me out. Wow, seriously? You sold the product and don't stand behind the quality? Stop going awhile ago and don't see myself ever going back. Plenty of amazing other places to go now, thank goodness. You've been warned. read more

Recently brought a Half Oz from Neta Dispensary Sticky Rice . But this package was FULL of SEEDS , Every time I lit up nasty taste of SEEDS and the smell just be Careful buying Bud from there to many other spots to go to , Guess that's Why so Manys Deals for Cheap I thought SEEDS were Only in Male Bud Not Female Bud that's sold in ALL dispensary read more

Always good product and the people there are always nice and ready to help you and I also like the prices it's always something for everybody. Love that. read more

This has been my spot for years. As of today I won't be back. As they oust favorites and bring in cheaper knockoffs, have fewer employees, and the ones they have the worst attitudes. Today I got the opportunity to get talked to like a pos by a short woman in a hippy dress and glasses. Sorry you have to work this weekend. So do I, cry me a river and do your job. read more

A bit confused about all the negative reviews. We went in spontaneously around 7:30pm on a Friday and it was pretty empty. The interior is very cool. They have a parking lot around back. We were helped by two of the nicest people who answered all our questions, so didn't have any complaints there. They checked our IDs at three different points and everything felt very professional. Definitely recommend this place as a first-time customer! read more

New England Treatment Access - edibles - Cannabis Clinics Near Me - Brookline, Massachusetts

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I had a very positive experience at Neta. My only regret is that it took me so long to visit them! As far as dispensaries in Greater Boston go, this is my favorite one yet. The staff is very welcoming, positive, educated and helpful. The stock is the largest variety I've come across to date. IE. The two other dispensaries I visited offered only Hybrid oil cartridges for vape pens. NETA offers sativa, indica and hybrid cartridges, and strain flavor choices of each one too. THE DEAL: Visit Neta in the first 30 days, after you obtain or renew your MMJ card, and they will give you $200 in merchandise credit to match the first $200 you spend there. The credit is broken down into four $50 credits that you can use over two visits! read more

Visited NETA - Brookline on a Saturday. The line was long, about an hour wait. I've visited dispensaries in other states, and this one wasn't up to par. The products are hidden in sealed packages, you're only allowed a quick glance. It's so packed in there that you feel rushed to get something. Prices are higher than places I've seen out west. The products work, but the prices are a bit high. read more

Great staff! Smooth lines. Top product. It seems people are upset because the dispensary is busy & has to follow rules set by the government. It's always easy for me as a patient. I order ahead & pick up with no wait..every time! read more

I've visited multiple dispensaries around the country, and this is among the more structured ones. Even 20 minutes after they opened, there were long lines inside and outside. Luckily I got a tip to make a reservation online. I'm not sure what each specific line was, but I would've had to wait in one had I not reserved my order online. I was able to browse the products, just like any other online merchant. The site was well organized and it was nice to compare products at my own time. I was most impressed by the vape options. They sell Rubi Kandypens ($50 retail elsewhere) with a 500mg prefilled pod for $85. I needed a replacement pen anyway so it was perfect. They sell the prefilled pods for $60 alone, so it makes sense price-wise. In general, there are a lot of options for medicine: flowers, vapes, edibles, topicals, cbd 1:1, etc. My only complaint is one of the pods isn't filled to capacity -- just a bit more than half full. read more

New England Treatment Access - useful info in these brochures! - Cannabis Clinics Near Me - Brookline, Massachusetts

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Came to town for the weekend and we wanted to find a store. A buddy who lived in the area suggested we pre order because the lines are horrible. It took the ride on the green line from downtown (traveling from East Boston) to the station for it to be ready. It was also a Saturday morning at 8:30 am. Prices were just okay- I've seen better but then again I've seen worse. Spent $67 on a prerolled and a disposable pen. When we got there, we were sure glad we ordered ahead! We were in and out in less than 10 mins! They also take credit/debit card! Thanks NETA- we will be back next time!! read more

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I was a regular customer at NETA. However, I found the budtenders to be temperamental and unfriendly. In fact, they acted like they were doing you a favor by serving you. I went to Ascend in Newton and the staff are welcoming and friendly. They can't help you enough. Ascend now gets my business. They make suggestions and recommendations. read more

I love NETA! The reserve ahead option is clutch most of the time, they've had some errors with computers and their website but overall 5 stars.. overall good buds and very great people that work there! I wouldn't mind a part time job there myself! Update.. y'all lost a couple star, you need to rather lower prices on this reggy ass weed stemmy and shit (facewreck) and prob change the name because I'm no where near wrecked read more

New England Treatment Access - Products from NETA - Cannabis Clinics Near Me - Brookline, Massachusetts

strawberry fritter pre-rolls came hardened for 70% of the J and didn't smoke correctly(at all)- better off getting the minis

Absolutely love this place and it's selection. I have had amazing flower and prerolls. Great prices as well on oils, I always look forward to my trips here, I always recommend it read more

From what used to be the most compassionate and caring facility has devolved into a money hungry machine. NETA was about medicine. You were able to go in and feel safe. You could ask questions and get knowledgeable answers from people who wanted to talk to you. This experience is quickly being swapped out for churning mill-style get-you-in-and-out-the-door questions or concerns be damned. The combination of medicinal and recreational sales under a single facility is what is the death knell for NETA in my opinion. I have C-PTSD and Bipolar disorder. If I am going to new england TREATMENT access, I am coming here for treatment, not loud noise and a party environment with fast-paced bouncers shoving me like cattle. I am here to treat an illness not get lit. You sold out NETA, enjoy your recreational profits. I am sure I cannot be the only patient who feels this way. read more

New England Treatment Access - Just a small sample of what you idiots lost. - Cannabis Clinics Near Me - Brookline, Massachusetts

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So I couldn't visit Boston for almost a week and not visit a freakin legal cannabis dispensary! This was such a cool and foreign experience for me since I live in Tennessee, and I felt like it was only right to visit a store and buy real, legal cannabis products. It was currently all still online ordering due to COVID restrictions, but they have set times to come in and pick up your orders. The line wasn't incredibly long when I went and the line moves pretty fast too. The employees were incredibly nice too. Be prepared for some pretty outrageous taxes too, if you're coming from out of state and not used to stuff like this, but the quality and taste of the gummies and mints I got were fantastic. read more

Sounds wrong product and refused to replace. Overpriced for limited options and inconsistencies with what's available online/in person. Poor experience for a first time customer. read more

A great spot located inside a former bank on a busy intersection in Brookline. Parking is a nightmare. The selection is limited but of highest quality. The different lines for medical and recreational is highly efficient and effective. The online reservation system is great for quick check in and pickup. The staff is super friendly. Prices are reasonable. The quality of flower is varied, commensurate with price usually. The primary downside is ordering from a picture, description and a price. Not being able to smell the flower until you open up your package at home is the biggest roll of the dice here. Overall this is the spot I would recommend for all your cannabis needs. read more

I received my delivery order from NETA in Brookline and I want to thank Mark and Preston for going the extra mile to make sure I received my order. You guys are awesome. read more

Applied for a job with this company. I first had to go through a phone interview, but the person conducting the interview was very hard to understand (language barrier). I got the impression that whoever it was I was talking to was not employed by NETA. I was scheduled for a virtual interview today at 3:30. No one arrived. I called the number provided, have yet to get ahold of a human that way (six hours later). Called the dispensary as a last resort, nothing. I can only imagine that between this and the refusal to allow tip jars (seriously?) this is a horrible place to work. But they wasted so much of my time and now I won't go back even as a customer. I might drop by there to find this John Bogdan guy who never came to the interview so I can ask him why he felt the need to jerk me around. read more

New England Treatment Access - Me waiting for nobody to show up - Cannabis Clinics Near Me - Brookline, Massachusetts

Neta advertise free delivery on Leafly. When you purchase and get a confirmation letter. They cancel your order and ask you to purchase the product on their website which charges $20 for delivery. When you ask why Neta saids they "can't read your ID photo"... please be aware of this false advertisement. read more

I cant trust this place. Been going for about a year, its cheaper here than locally, mostly smoking the concentrates and holy moly my doctors do not know whats going on with my lungs. Ive never been a cigarette smoker so they have always been pretty strong, im only in my 30s. Smoked cannabis flower since I was probably about 24 and it never really had much effect on my lungs. I haven't been able to go since the recent corona virus shut down and it only being for med patients. My doctor was urging me for months to research more what Ive been putting into my lungs and always thought to myself "Neta says they test their stuff" or "wouldn't everyone be getting sick ?" This is my own personal story of irony. Ive gone 22 days without smoking anything from neta and no joke i havent needed my inhaler since yesterday 4/2, two days ago.... Ive been on it habitually for the last 5 months. Im a subscriber to the Boston Globe and just saw an article about neta and it made me dig a little deeper( could hear my drs voice in the back of my head). I found some disturbing allegations against this place. Sure these are allegations but in todays society aren't we learning to accept and not immediately dismiss allegations no matter the implications. Please everyone listen to your doctors and be honest with them in what you smoke and how you smoke it, they will document your symptoms, possible causes, theyre thoughts and soo much more... this may be helpful in the future. Save your receipts make sure you document that you are purchasing and using these products. Save pictures of their labels and warning signs you are your ultimate own protector. This industry in MA is so new how can they regulate correctly and efficiently with only a few board member on the committee. And thats leaving out the fact the my research found the President of NETA also works with the CCC, she is regulating her own business on a state level ? Based on the masses they serve that seems like a miscarriage of justice and a concoction to create a very dangerous situation. Cannabis is nowadays supposed to be medicine, high risk individuals are consuming this companies products. So while im not saying at this moment im positive of anything being done indirectly or directly to harm my health i am just saying always be vigilant, dont consume if you question ! Thats my new motto. read more

New England Treatment Access - I wonder if the labels rub off purposely ? - Cannabis Clinics Near Me - Brookline, Massachusetts

Extremely unreliable with deliveries. Medical consumers should not count on NETA. They do not take any accountability for their negligence. I would stay away. Many times their mobile credit card devices don't work and order gets canceled. I've given then too many 2 hour windows of my time and have been stood up. Management has removed themselves from the consumer. Well trained, on-script telemarketer types, work the phones and counter and are positioned for dismissing grievances. May be ok for recreational but if you are really medical, STAY AWAY! read more

If I could give zero stars I would. I will never buy here again for their mere reason of respecting humans. I frequent this shop and am a heavy recreational user, but after getting an email to sign their petition against the state to keep their recreational sales open stating it as an essential business is as shameful as it gets. The medicinal side is open and completely understand that being open, but fighting to keep your recreational business open during this pandemic where our hospital systems are approaching a breaking point and we are trying to prevent the spread of a very contagious and in some cases deadly disease is a clear sign of where this businesses head is at. Unethical, immoral, and disgraceful... shows where their priorities are. I freakin love pot, smoke that ish everyday, but I can go a month or two or however long without it to save medical staff from hell and lives from perishing. Fortunately I don't have to go that long without weed because I was smart enough to stock up before they closed down the recreational side, knowing they wouldn't stay open when we got to a certain point considering it is NOT ESSENTIAL. read more

New England Treatment Access - Cannabis Clinics Near Me - Brookline, Massachusetts

They are way too expensive on the recreational side. $45 for a 10 pack of mini pre- rolls that arent even .5g each?? No thanks. I can get a whole 8th flower for $10 in Brockton. I won't be returning. read more

Imagine if Comcast decided to start selling marijuana, that's pretty much what being a customer here feels like. Excessive wait times, limited offerings, and an entitled customer service environment. Sure, the quality of everything they offer seems reasonably great, but as soon as there are options closer to me I don't see why I would return. When I was leaving this location the other day, they have a security guard at the exit. He was just sitting on the hand railing. Two elderly woman were aghast that he didn't move so that they could safely walk down the stairs. read more

This place is absolute trash and an insult to the weed industry. To call the sad excuse that this place calls their "menu" garbage, would be generous. To start with, they routinely run out of stains, so if you don't go in the morning, or place your reserve ahead order in the morning, then they'll likely be out of most of the strains by the time that you get there in the afternoon. The selection is terrible and they essentially carry the same 6 strains of flower year round, and almost never add anything new to their menu. Even though they carry the same 6 strains of flower year round, on any given day, they're usually only selling 2-3 strains of flower. I've only mostly dealt with their flower, only because their edibles are a complete waste of money. Bought the sour gummy cubes, took 3, waited two hours and felt nothing. Decided to take half the pack at that point and still felt nothing. I think I might have gotten light headed at one point, but no where near high. On another day I ate the other half the pack all at once, and basically had the same experience. I also tried one of their edible chocolate bars, and ate the whole thing at once, and I again didn't even get high. Aside from shitty products the wait times for the reserve ahead are ridiculous. In fact, the last few times I wasted my time and money going here, the reserve ahead line would be ridiculously long, while the walk-in line would have no one in it, and walk-ins would walk in and be out before I even got in. It almost makes you wonder what the point of having reserve ahead is, if you're just going to end up waiting longer than walk-ins. All in all, this place is absolute trash, shit on a sandwich, and given the steep 20% tax on their dud products, I would steering clear of this place. I would only recommend it in very limited circumstance: 1) You can't get in touch with your other sources 2) If you want to buy a small amount like a gram and your other sources don't deal in quantities that small 3) You have little to no experience with weed and have a very low tolerance 4)You have money to waste read more

It's a dispensary which is dope!! But damn I get tired of seeing the same 5 strains every other day. I would list them but that's rude lol.... I think that's my biggest problem & if you drive, forget about it! I just hope that they step up their game with their strains because I see the lines decreasing. Oh yes just reserve ahead or you'll be standing out side mad long before getting to line #2 . Line 1 for the reserves is fast but damn there's a second line for that too Also find another way to show off the menu instead of wasting mad paper & ink! We are in 2020 we have technology. read more

What an asshole company. Can't get them to answer the phone at either location. Spent 40mins trying. They suck. Quality of bud has gone to shit. Used to go there all the time. Now their quality has gone to shit. Their parent co. Suterra is cheap as shit a d only wants to sell cheap garbage for fat profits read more

Went in as a first time customer and wasn't given the four $50 vouchers. I wanted to speak to a manager and the cashier wouldn't let me. This place has gotten so greedy. Complete waste of time. Will not recommend. read more

Being from CT where it is decriminalized but not for purchase to the general public, I was excited to visit this dispensary that was recommended by our taxi driver. NETA was very organized and oh so quick getting people in and out. Our first purchase was smooth and we got to understand how everything works and how much we can buy. He told us that we could get back in line and buy more if we wanted to (there is a limit per transaction). My fiancé and I ended up going back in line for seconds. Our other cashier was also friendly and helpful. All around, the staff working here are amazing! I felt safe and welcomed here. There are a few policemen outside but they won't bother you. Taxation is high at 20%. However, I'm willing to pay that kind of tax for something I really want/need. There are many options to choose from including flowers, oil, pre-rolled options, edibles, pills, and lotions. The menu changes day to day. I'm so happy I got to visit NETA and we will be back again soon. read more

Friendly staff and a pretty smooth system, especially if you reserve ahead. Prices are steep. Very steep. The product itself is good. There's a wide variety of strains to consider and it changes frequently. It does seem like they keep some main-stays in at all times though, which is nice. I do wish they would add more options for edibles. read more