Was passing through the city and went in last night about 30 min prior to them closing. I had been…read morehere before so I quickly checked in and went up. When it was my turn with the bud tender (about 25 min before closing) I quickly and clearly explained I wanted a vape that did not have non cannabis terpenes aka all the artificial flavoring. Both this bud tender and an associate stocking the shelves assisted me with finding one. While they weren't overly familiar with the stock they carried they took the time to look and find me the best option. They brought me 3 to choose from. [The review turns negative here] At this point the bud tender that was helping me told me they closed her register and I needed to go wait for one of the other bud tenders to help me. She gave the 3 vape choices to the other bud tenders. One of those two bud tenders still at a register was open so i went to them. She told me she couldn't help me then called the next person in line. Eventually she said ok and went to charge me for all 3 vapes. I nicely clarified I only wanted one but didn't know what was what as she didn't want to let me see the strain names or anything on the bags. I finally convinced her to let me see the 3 options strain names so I could determine what worked best for me. While this happened her coworker asked her to step aside to help someone else and I again got shoved to the side. Once I was able to see the strain names I made my decision within 30-40 SECONDS and then had to continue waiting because "there wasn't a register open". HORRIBLE CUSTOMER SERVICE DO NOT GO HERE. I 100% did not want to give them my money at this point after being so blatantly disrespected and disregarded and shuffled around and shoved out of the way; but after having been in there so long waiting to be helped there were no other dispos open nearby. At any dispensary I have ever been to all across the country it has NEVER taken more than 2-3 minutes MAX to ask for a vape, see the vape and purchase it. Instead I spent dang near 30 minutes in here because of the employees ineptness. Because I couldn't even properly see what I was buying they sold me a half gram vape instead of a full gram. I literally have nothing nice to say about this experience / place and your money is sent spent elsewhere. If you're buying vapes keep in mind 98% of the ones they carry all have artificial flavoring and terpenes that are NOT cannabis. This is degrading the quality you are buying, can cause adverse effects, and is false advertising

They used to have a good selection at a reasonable price. Not the case anymore. They randomly…read morecancel your orders. The website is now horrendous with no options to do the things you need like for instance upload an ID photo. Customer service is garbage and damn near non-existent. And I'm overall love to satisfied underwhelmed and will not return to them with my business ever again .

I'm from out of town and this was one of a few dispensaries that had a sativa tincture. Got there…read moreand the young man behind the counter didn't seem to feel like working. He was blah at best and said they didn't have a tincture I wanted, which clearly showed available on their website. He went for a second only to casually reiterate the fact they didn't have any. One star the reception and the fact that their website said one thing and they didn't have it.

T from the smoke shop was warm, cool, and incredibly welcoming. Hands down the best, most high…read moreclass service I've ever had at any smoke shop in Boston. We need more people like her running these places ....give this girl a raise! I'll be back to Apex every time I'm in Boston. - Godfrey Pinthiere

Staff was rude and unhelpful, not listening to what I was asking for and sold me the wrong thing,…read morethen wouldn't allow me to return it even though I had not left the store yet. I went there a few years ago and received great service, so it was especially disappointing to have a negative experience this time.

I've never been to a cannabis dispensary in Massachusetts, so I decided to check this place out…read more Coming from Florida, this concept is really new to me; it's a like a new era, almost like the end of the alcohol prohibition back in the day. Walking in, I waited in a short line to check in; they scan your ID and buzz you in. The place was cleanand organized. I was greeted by a person giving out free cookies (which were delicious). I was helped out immediately by a sales associate and she showed me the kiosk to look for products to order. The whole process was quick and easy. The place was bustling since it's right on the busy Newbury St. Also a big plus is, this place is owned by BIPOC (black, indigenous, and other people there of color).

Excellent selection. Was visiting Boston and wasn't familiar…read morewith local strains - staff was super helpful (and patient) and I was able to find a ton of amazing things. It's been a nice week. Was a little tough to locate but that could have been a me problem. Would return!

Didn't accept my coupon that had zero expiration date. Also tried to convince me they were the ones…read moreto give me the coupon which they did not. Overall I'd rather hit my head with a brick then go back.

I went to a different location of this dispensary a few years ago and had an okay experience with…read moresome great products to try out. So when I recently visited the historic areas for an exhibit, I popped in this location. The staff here is so nice! From the first interaction, everyone was informative, funny and personable. The points system is really awesome, I had points from my previous visit! And that was a few years ago! This definitely was a pleasant surprise. See you on my next Boston visit.

It's so interesting how different states do things differently with dispensaries. Very nice staff,…read moregreat selection and you can use a debit card, they just round up and give you change, I kinda like that vs trying to figure out beforehand how much cash to get out.

New Dia was an overall tremendous experience. Willie hooked it up...great service would definitely…read morerecommend if you are in the area.

I don't think they are paying a whole lot of attention to their website labels or online purchases…read more I purchased Sparq blue watermelon gummies (sativa) and the ones I was given were blue raspberry (indica). I would not have purchased them if I had known this. Thank goodness they were having a special and the three packs I got were only $47, but I'm going to need to be extra attentive next time to make sure I'm even given the right thing. It's kind of them to provide popcorn and free bags.

Prices are high compared to Michigan. Our budtender, whom I told was interested in economy,…read moredirected me immediately to Wilde, a high end gummy. I told him to try again and am satisfied with the results. Go Michigan!

One best place very friendly and nice they help when ever they can best customer service seem in a…read morelong time.im definitely going back if was closer to my house I go ever day.

Was a parking garage not could' not find it and not open 24 hours I called the number someone…read moreanswered asked where I was and then hung up and never answered again

From the owner: We are specialize in Flowers, Cartridges, Edibles, Pre rolls and Pensread more

Marie & Mark were really great !! customer service on a 100%%%%…read more Best cannabis store in Boston !! Love The place !!

I have been a loyal customer at this location since before it was the fresh connection. Today I was…read moretreated with disrespect by one of the employees who made offensive comments about my appearance. I will no longer be shopping at any fresh connection location and will be going to Boston Garden from now on.