I will always prioritize buying local--especially from women-owned businesses--but this experience…read morehas been a real disappointment. I was never made aware of the high taxes on purchases, the round-up system, or the fact that I wouldn't receive my change. Originally, my purchase was supposed to be $24, but when I got home and checked my spending, I saw I was charged $33. When I contacted management to request a breakdown of the $9 increase, I was finally informed about all the additional fees. I also brought up that I never received my change after the purchase. The manager even acknowledged that the security camera footage showed I was telling the truth--yet she hung up on me mid-conversation and never called back. Neither the issue nor the confusion was ever resolved. I feel like I was lied to and stolen from. The Heritage Club has to improve its professionalism and transparency if it wants to survive as a dispensary. I hope they do--but I will not be returning, nor will I be recommending this place to absolutely anyone in my community.

Really bad selection of overpriced product that you could find at literally any dispensary in MA…read more Also the place is ran incredibly poor, very high turnover rate. Lots of problems with this place

Busy, well stocked shop with good prices on glass. Great service by gentleman on June 29thread more

Wonderful friendly service. Got exactly what I was looking for. I'll be back, thanks!read more

If you are going to Vape, you need to go to the Vape Station! First off the store is beautiful…read more There are a wide variety of vapes to choose from. Plenty of vape juice to try before you buy. The staff is extremely passionate and knowledgeable. I started off with a Kangertech Emow. I then just purchased a Mod. I am happy to say I have not smoked a cigarette in 4 months! All thanks to the education, support and products at the Vape Station. Go check them out!

Went in there and purchased 3 vape pens about a year ago. Was sold on these particular pens…read morebecause they employee let us know they had a LIFETIME guarantee due to them being not the best quality, the sales rep said not to worry though because if they break you can just bring it back and return it. Went in last night because the 3rd one broke and I was told they could only be replaced once and I had already replaced 3. Explained that this is not what we were told when originally purchased the item but, she insisted those were the rules. Feels like we were taken advantage of just to make a sale on a low quality product. Would have never purchased these low quality items knowing I could only exchange once. Really disappointed and will not be returning.

Friendly and helpful guys and service. Just remember no credit cards. Cash and debit onlyread more

So here's the basic breakdown:…read more Weed quality - Eh, just okay absolutely nothing special other than STRANGERS BOOGERS. Price - stale shake priced like flower. Vibe - soulless corporation trying to pass itself off as a vibrant/chill community hub. Think your dad just, like as in today, just started saying 67s all the time. Customer service - both men I've interacted were good at being rude\aggressive and BAD at doing their job. To Eric, I tried your business again today after not having been since shortly after this location opened. I had a terrible experience then. My experience today was worse. Nationally the range it costs to acquire new customers (CAC) for dispensaries is $20-60 (thanks google). You're throwing that away if the simple things like customer service and product quality aren't also invested in. Ive given you two chances and your team spectacularly botched both. 100% of the times I've tried your business the staff was disorganized; your que management and respecting the order customers arrived in is nonexistent (both Medical and Recreational). I don't know if the staff is being told which "Deli" strand to push or the staff just generally doesn't know their weed but I saw two customers ahead of me describe very different desired "highs" and get sold the exact same MORE expensive strain than what they asked for. So which staffer was correct Eric? Lastly your spot is the SLOWEST I've ever been to. The whole sales model is absurd. You're selling this as "freshness"...must be why you see bakers open the oven 20x an hour to smell the cookies while they bake. SMH. How this actually works is every time you open that container the product is less fresh and it's now got yet another random strangers nose 6 inches from the substance I'm about to ingest. Would you do this with any other product? Imagine walking into a store and buying the bottle of perfume that's been sprayed and used the most or ordering the food off of someone else's plate at a restaurant because they seemed to like the way it smelled. This community deserves a better weed shop. I bought a little so as to leave as inawkwardly as possible and then just went to my regular spot for the rest of my weekly order. "Everyone deserves a second chance ." Logan Paul "I don't think everyone should get a second chance." also Logan Paul

Staff was rude and unhelpful, not listening to what I was asking for and sold me the wrong thing,…read morethen wouldn't allow me to return it even though I had not left the store yet. I went there a few years ago and received great service, so it was especially disappointing to have a negative experience this time.

I've never been to a cannabis dispensary in Massachusetts, so I decided to check this place out…read more Coming from Florida, this concept is really new to me; it's a like a new era, almost like the end of the alcohol prohibition back in the day. Walking in, I waited in a short line to check in; they scan your ID and buzz you in. The place was cleanand organized. I was greeted by a person giving out free cookies (which were delicious). I was helped out immediately by a sales associate and she showed me the kiosk to look for products to order. The whole process was quick and easy. The place was bustling since it's right on the busy Newbury St. Also a big plus is, this place is owned by BIPOC (black, indigenous, and other people there of color).

I love this vape shop. Guys that work here are super nice and extremely helpful. Customer service…read morereally is amazing here. Shop size is small, but they manage to pack in a wide variety of high quality juices for very reasonable prices. In addition to juices, they carry a ton of mods/coils/vape supplies as well. Also happens to be in a great location (grab some Wendy's and juice in one trip!) Can't recommend this shop enough, I've been to tons of vape shops across the North Shore and this one easily stands out as one of the best. Whether you're new to vaping, or a seasoned vet, there's something for everybody here.

Stopped by this little quick mart on vacation from the west coast. Walking in I was greeted by some…read moreof the kindest east coast folks I have ever met. Fantastic customer service in a place I never expected it to come from! The establishment was put together well with a great flow to the store and adequately stocked. I had found everything I was looking for in a short period of time. The employees who were currently working at the time even gave me a few good (hometown) spots I should stop in by like local restaurants and parks. I will be stopping by many times in the future when I am in the area!

Never thought I'd have to leave a review for a convenience store but here we are. Avoid this dump…read morelike the plague. Went in here for a case of water. A regular 24 pack of Poland spring and the guy says "$13.50." Are you serious? For a 3$ case of water at the grocery store? I understand the "convenience fee" but what a price gouge. Don't give this place money. It just tells them that shit like this is ok to do to people. Place looks like it's on its last legs anyway. Just put it out for good

Terry and the crew got the best bud in Boston. Best selection and friendly team make Boutiq my home…read moredispensary

great selection and cool location and pwould. I even walked to shop today coming from out of stateread more