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    New England Masonry

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - New England Masonry

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

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    7 years ago

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    Enchanted Fireside - Buyer Beware!

    Enchanted Fireside

    (24 reviews)

    This was the WORST business experience I have ever had. If you value your home's safety, do not…read morecall Enchanted. The timeline of their negligence: Jan 15th Appointment: The technician replaced our thermostat and told us our 20-year-old stove likely had two more winters left. However, as soon as he lit the stove after the install, it began exhibiting smoke blowback. He told us it was "not a huge concern" and left. Current Issues: Since that "repair," the stove will not stay lit and requires constant resets. We are fully aware the unit is old, but we expected professional service to keep it running safely as promised. Dangerous Advice: When I called on Jan 30th to report the worsening smoke, "Tina" told me to wrap the piping in aluminum heat tape. My research confirmed this is unsafe and NOT a recommended fix for pellet stove piping. Zero Follow-Through: I was promised a callback on Feb 2nd. It never happened. I had to call repeatedly on Feb 6th and 10th to get any response. Hostility: During a 13-minute call on Feb 10th, Tina was aggressive and dismissive. When I told her the stove wasn't depositing ash and required constant resets, she literally asked, "Well, what do you want me to do?" The "Disappearing" Appointment: I paid a $100 deposit for a Feb 20th appointment (8 AM - 9 AM). When I called at 10:16 AM today to see where the tech was, Tina claimed there were "no notes" for our residence and blamed a "system update"--despite having already taken my money. This company is highly unprofessional and dismissive of fire hazards. I am currently waiting 3-5 days for my refund and will be filing a formal complaint with the BBB. Save yourself the headache and the risk--go elsewhere.

    We purchased our stove here 15 years ago. We have had good luck with the stove. We have used…read moreEnchanted Fireside to service our stove every year. Last year (of the year before) my wife and I went into the store and a nice guy talked us through installing an igniter. We bought it in the store and installed it and it's worked for a little over a year. We had a guy come out to fix our stove. He replaced that new igniter and didn't repair the problem. We called into the store the day after. Woman in the store called us back with an attitude. Told me there was no record of us buying the igniter. Why would I lie about that? Then she told me the guy can't come back for three weeks. He cleaned the stove for a few hundred. Didn't notice the problem. Came back and didn't fix the problem. And now he sent come back for 3 weeks? Of course they did charge us for the new igniter! Very disappointing!

    Frederickson Stove Shop

    Frederickson Stove Shop

    (6 reviews)

    Sales person lied to me and told me people in RI can't burn coal because of "atmospheric…read moreconditions" that "put the fires out" and that anthracite ash is poisonous and I'd need a permit to dispose of it. Uh, no. If it wasn't a straight up lie so I'd buy a pellet stove, it's pure ignorance. If you don't know just say so. Don't make stuff up. I patiently listened to the guy try to sell me a pellet stove, then a pellet furnace, even after I clearly stated I wanted something that didn't require electricity...which I reminded him of after the furnace pitch to which he replied "just get a generator." I was gonna buy their last coal stove but no thanks. Not listening to me=no sale. I went to Fuel & Flame instead bc If they don't know something they say so, or find out, and they do not attempt to blow smoke up (you know where) or sell me crap I don't want. 3 stars because they did have the damper I needed, and the store is neat, well lit, and stocked to the ceiling with pellet stuff (if that's your bag, man.) Staff is friendly, at least. I guess the "atmospheric conditions" just weren't right for me to give 5 stars.

    Not sure what happened to this business but I ordered pellets and pre paid for 2 pallets. Waited…read moreseveral weeks, had to call multiple times only to be told "Sam" the delivery man would call. He never returned any calls and I was never provided clarity on delivery after several months, all while they held my $750 pre payment. Now I have been waiting for my refund to be issued and was promised it would be mailed last week, and it still has not arrived a week later. If I do not receive the refund I will have to pursue it through the AG's office

    New England Masonry - masonry_concrete - Updated May 2026

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