I highly recommend Imperial Granite. We were able to pick our own slab for our bathroom vanity, and…read morewhen we later added extra pieces for the shower and bath, they were able to supply them quickly. The installers did a great job. The price was very reasonable and I would definitely use them again.

We are extremely happy with the professional service Imperial Granite provided. I was in the shop…read morepicking out my granite on Thursday morning. Friday afternoon they had everything installed. I'm very impressed with the service and how quickly they got the job finished. In the future I'll definitely use them for all other granite projects. The pricing was extremely reasonable. Definitely recommend!!!

I had the privilege of working with Christian and Paul with On Duty Chimney. They were fantastic…read more They were very thorough. They were patient and extremely knowledgeable of their craft, and specifically assisted me with a first time homeowners set up, of my insert pellet stove. And did an amazing job cleaning and getting very detailed work finished. I look forward to working with them and On Duty in the future.

John and Dom were very thorough in my furnace flue & chimney inspection. They explained what they…read morewere doing and pointed out problem areas. They used a telescoping 360 degree camera to do a thorough inspection. The gave me the opportunity to ask questions and gave thoughtful expert explanations. These guys know their stuff. Left me with quotes for repair/upgrade options (wood stove to improve heat). I felt very comfortable with the options presented. They even included pictures of damaged areas. In summary: knowledgeable, professional, courteous and very clean.

My gas fireplace had not been used in many years and was not working. David diagnosed the problem,…read moresourced the replacement parts and came back to complete the repair. All was handled professionally and at a reasonable cost. Not to mention, David is just a nice guy, and he knows his stuff. I am very happy with the work done and definitely recommend. A++

David has been very good. It's wasn't really his fault. He's been constant contact with me since…read moreand willing to work with me to figure out a solution. He's an honest guy.

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

I had Jim Sawtelle come to my house to clean wood stove and chimney . He put down a covering on the…read morefloor in front of the wood stove. He and his helper were very through in the cleaning. Jim also took photos and explained everything he was doing very professional and personal . 5Stars Ted Mueller

Not a good experience at all. I initially stopped by Tri State to price a new wood stove. I was…read moretold I needed a chimney inspection to the tune of $350 and if I purchased the stove from them I would be reimbursed the inspection cost. To me that sounded fair. Upon inspection I was given the full inspection report with pictures and was told I needed major work done on both chimney's with an exorbitant price quote. I was left reeling from it. I went with another company who did a free inspection, and their quote was less than half the cost of Tri State! I do not recommend them at all. Beware of seemingly nice people trying to rip us the consumer off. The quote was totally out of the ball park for work needed to be done. Highway robbery for the cost of the inspection. Shame on me for not doing my homework. Most other companies offer a free inspection.

Great Chimney company... called them with a very short deadline to put a new liner in my chimney…read more Mike went above and beyond to fit us in and get the liner done at a great price. They are very busy so make sure you keep that in mind but would recommend them over and over again. I shopped around before having Mike come do the job. He was the only one that made this easy and stuck to his word. 100% approved!!! Don't bother with the others

This was the WORST business experience I have ever had. If you value your home's safety, do not…read morecall Enchanted. The timeline of their negligence: Jan 15th Appointment: The technician replaced our thermostat and told us our 20-year-old stove likely had two more winters left. However, as soon as he lit the stove after the install, it began exhibiting smoke blowback. He told us it was "not a huge concern" and left. Current Issues: Since that "repair," the stove will not stay lit and requires constant resets. We are fully aware the unit is old, but we expected professional service to keep it running safely as promised. Dangerous Advice: When I called on Jan 30th to report the worsening smoke, "Tina" told me to wrap the piping in aluminum heat tape. My research confirmed this is unsafe and NOT a recommended fix for pellet stove piping. Zero Follow-Through: I was promised a callback on Feb 2nd. It never happened. I had to call repeatedly on Feb 6th and 10th to get any response. Hostility: During a 13-minute call on Feb 10th, Tina was aggressive and dismissive. When I told her the stove wasn't depositing ash and required constant resets, she literally asked, "Well, what do you want me to do?" The "Disappearing" Appointment: I paid a $100 deposit for a Feb 20th appointment (8 AM - 9 AM). When I called at 10:16 AM today to see where the tech was, Tina claimed there were "no notes" for our residence and blamed a "system update"--despite having already taken my money. This company is highly unprofessional and dismissive of fire hazards. I am currently waiting 3-5 days for my refund and will be filing a formal complaint with the BBB. Save yourself the headache and the risk--go elsewhere.

We purchased our stove here 15 years ago. We have had good luck with the stove. We have used…read moreEnchanted Fireside to service our stove every year. Last year (of the year before) my wife and I went into the store and a nice guy talked us through installing an igniter. We bought it in the store and installed it and it's worked for a little over a year. We had a guy come out to fix our stove. He replaced that new igniter and didn't repair the problem. We called into the store the day after. Woman in the store called us back with an attitude. Told me there was no record of us buying the igniter. Why would I lie about that? Then she told me the guy can't come back for three weeks. He cleaned the stove for a few hundred. Didn't notice the problem. Came back and didn't fix the problem. And now he sent come back for 3 weeks? Of course they did charge us for the new igniter! Very disappointing!

Sales person lied to me and told me people in RI can't burn coal because of "atmospheric…read moreconditions" that "put the fires out" and that anthracite ash is poisonous and I'd need a permit to dispose of it. Uh, no. If it wasn't a straight up lie so I'd buy a pellet stove, it's pure ignorance. If you don't know just say so. Don't make stuff up. I patiently listened to the guy try to sell me a pellet stove, then a pellet furnace, even after I clearly stated I wanted something that didn't require electricity...which I reminded him of after the furnace pitch to which he replied "just get a generator." I was gonna buy their last coal stove but no thanks. Not listening to me=no sale. I went to Fuel & Flame instead bc If they don't know something they say so, or find out, and they do not attempt to blow smoke up (you know where) or sell me crap I don't want. 3 stars because they did have the damper I needed, and the store is neat, well lit, and stocked to the ceiling with pellet stuff (if that's your bag, man.) Staff is friendly, at least. I guess the "atmospheric conditions" just weren't right for me to give 5 stars.

Not sure what happened to this business but I ordered pellets and pre paid for 2 pallets. Waited…read moreseveral weeks, had to call multiple times only to be told "Sam" the delivery man would call. He never returned any calls and I was never provided clarity on delivery after several months, all while they held my $750 pre payment. Now I have been waiting for my refund to be issued and was promised it would be mailed last week, and it still has not arrived a week later. If I do not receive the refund I will have to pursue it through the AG's office

I had a bad experience with Kevin Michael, owner of Sunshine Paving. He did the worse job paving…read moreand sealcoating my driveway and I won't recommend his business to anyone. Would not use the Sunshine paving again.

I had a bad experience with Kevin Michael, owner of Sunshine Paving & Sealcoating. Please do not…read morerely solely on the enthusiasm and words of a person who is not responsible for the mistakes made when working. He started updating my parking lot in May 2025. I thought it would take a week to do it. The next day a new, very professional company showed up and Michael disappeared. He never came to tell me we were done. If there was a defect, I'd be here, he just disappeared. The next day it rained and a lake formed. I contacted him and he said he would fix it the next week. It's been 2 months and he still hasn't shown up. I paid $7,300 and I think I overpaid for poor work. The other contractor he brought in told me he would do it for $5,000, that there was no reason to pay that much for a small parking lot. Make sure you do not do business with this person.