For what this review is worth, New Dimension Comics has quite the selection of sealed product for table top games and trading card games - on top of having massive selection of comics. When I found this store roughly 2 years ago, it was a true treat to come in and see what they had for sale - and I would usually walk out with some DnD-related items, sealed TCG products, or simply just storage products for my card collection. I have no problem paying any price for a product as long as it reflects its market value. My customer opinion - focus on comics and selling sealed product, you guys are great at that but stay away from the Single Card market, for any TCG-related product.
Today, I took a visit into the Waterfront store to pick up some storage products for my card collection and then I took a stroll over to the Singles Cases for the Pokémon Cards to see what they had to offer and that is where my negative experience began with the store as a whole.
Let me preface this review, I understand they are going through a recent move (seems to be a common theme with this store) and I was trying to be patient while understanding the workers were aiming to make the new store organized.
After picking up my card storage products, I was standing over by the Single Cases for roughly 5-10 minutes with no greeting from the employees, even upon walking the store even (again another common theme of negative reviews with this company). So I walked over to the first employee I saw, and asked if I could see some singles cards over in the cases - when they had a moment... again for what it is worth, I wouldn't recommend letting out a sigh as your first response to a customer who was wanting to buy the cards he was wanting to look at in the case.
As I finally looked at the cards, I noticed the one set of cards was closer to light-played/moderately-played with some bending, but it was listed over market value for a Near Mint set of the cards. So I looked at the second set of cards, and noticed evident damage to the corner of the card, so I looked at the guy behind the counter and asked him if these prices were negotiable, because they were listed at or above market value for Near Mint versions of these cards, and these cards were in the damaged - to light played range for all 4 cards, with bending present in all of them. After the guy shook his head no, I asked why and he said the owner wasn't in and I said "Oh okay, I will wait for him to come back in - and try to negotiate with him" and that is when his wonderful customer service skills came back and said "No, that's not likely - those prices are marked as is" and I followed up with a comment regarding his customer service skills and how those overpriced cards won't sell. He then asked if he could help me with anything else after disregarding my previous comment and I put all the card storage products away and walked out of the store.
I was no stranger to picking up a single or two while stopping in the store, and usually had no problem paying most of the prices they had listed - sometimes I would ask to negotiate and they always quoted "the Pokémon guy isn't in today, and we really cannot negotiate price" and I didn't want to squabble over a few dollars for the card so I would just pay it because it was going into my collection anyway, but after this interaction unless your owner wants to rectify the situation, you can delete my customer account from the system.
I cannot believe a store that attempts to have a presence in the singles market, cannot have the common sense to price cards according to market value and condition or even having high prices with the hopes of negotiating the price to a more reasonable price for buyer and seller. You would feel this owner would want to improve customer service and create a steady singles marketplace - instead of driving yourself further into debt due to losses of sale. If that is the case, liquidate the singles and focus on sealed and comics... read more