Very rude and not a good listener. I was told to drive right over only to find other people there-…read morevery chaotic experience.

I called Sylvia's Tailoring about two weeks ago asking if an appointment was required for a…read morebridesmaid dress alteration for a wedding at the end of April. I was told absolutely no appointment required and there was plenty of time. Finally, on my day off I drove to Sylvia's ( a home, not a commercial building) and was greeted by a clearly overwhelmed woman with a lot of alterations to be done. I was immediately (and quite rudely) told that she did not have the time- before seeing the alterations needed. I said I understood the timing was tight and would bring my dress to another tailor, as there are many in the area As I am walking out, she is clearly regretting her initial reaction and frantically telling me to come back and show her the dress- the situation was all very frenzied. It was negative enough to want to post on the level of professionalism that is clearly lacking. I am unable to comment on her alteration skills, however I would not recommend this business after my experience today.

The best dry cleaner in Natick. Genuinely nice people, and great for quick tailoring jobs too.read more

Always a great job - and tailoring is professional and reasonably priced. They will even pick-up…read moreand deliver to door.

Maria did a nice job hemming a pair of wide leg pants for me. During her busy prom season managed…read moreto fit me in quickly at a very reasonable price. I will definitely use her again. Thanks Maria!

Dropping my daughter off for college and her jeans needed a new button. Heartbroken and proud as I…read morewas - I knew that these jeans were going to be fixed before I left back to Cali, no matter what. I contacted this business and she kindly asked for a pic. She told me she would be happy to help, but also let me know how I could fix myself. This will definitely be where my daughter will go for all of her alteration needs. (My daughter is an avid thrifter and I'm certain their will be a broken zipper, button or seam in her future.)

I have had a number of repairs and alterations done here, all with complete satisfaction. His…read moreprices are lower than many other tailors, and he even refused to let me pay him for sewing a button on my shirt (yes, I realize that I should be able to do that myself...blush). Fici is one of the vanishing generation of old world craftsmen, so I always go to him first.

I brought in 3 shirts for alteration. I've never had shirts altered before, but I was expecting him…read moreto want to take measurements, he did not. Instead he had me try on one of the shirts and told me that it fit perfectly fine, which it did not. I had to insist that he alter them. He agreed, listened to what I wanted altered an pinned the shirt as we went along. I was expecting him to want me to try on each of the shirts but he declined that as well, saying he only needed to see one. I just assumed that, since I'm the inexperienced one, that tailors are more talented than I gave them credit for and that this really was enough for him. Now, maybe my initial assumption was correct and a good tailor needs to be more thorough, or this guy was just particularly bad. I'll find out with my next tailor because I'll certain not be using Fici's again. I brought the shirts in on a Saturday and he told me to come back in 1 week, on the following Saturday. I wasn't able to make it until the following Tuesday, and when I did they were closed, their hours had changed to close an hour earlier. I had a chance to come back again 3 days after that, they were closed again with a sign on the door that said "Doctor's appointment". Four days later (you'll notice it takes me several days to get a chance to go pick up again, so each trip is a waste of hard-found time) I stopped by to pick up and they were closed again with a sign this time saying "out to lunch". I managed to get a chance to try to pick up again the next morning before work at 8am (the time they are supposed to open). Surprise surprise, they weren't yet open. I waited about 10 minutes but that's as far as I could push it before I would miss my train. So, 2 days later I stop by in the morning again and they're FINALLY open. I couldn't believe it, I thought I'd never see my clothes. I come to find out, they only accept cash or check. Well, I rarely carry cash, as I mentioned above, coming by early means cutting it close with my train so I didn't have time to go to an ATM. I got cash that night, went back first thing the next morning, miraculously they were open again, I get my clothes, pay the man and bid them adieu. I'd already made up my mind that no matter how good the work was, I was never going there again. Six times I had to go there before I could get my clothes. All that being said, the shirts ended up being 3 distinct different sizes. The one he had me try on ended up still being too big, another one was actually the perfect size and the third one was too tight. I also had him cuff a pair of pants which were fine. Furthermore, the shirt that was actually well sized, a stitch came loose after my first time wearing it and it unraveled 3 inches of seam. One of the worst experiences I've ever had with a business in my life.

I came here to have my wedding dress altered from the recommendation list I got from Grace Loves…read moreLace where I bought my gown (Goldie). The seamstress emailed me back quickly with a quote and we set up an appointment. She scheduled me to pickup the dress the week of the wedding saying that it's 'one and done' rather than having multiple fittings. She reassured me that she has worked with this exact dress and offered some alterations I wouldn't have thought of. She told me at the initial appointment that she would add some snaps in the train which I had understood as being to help it drape well when bustled at the halter neck but it turned out to be a more traditional bustle, I do wish she had shown me an example of what it would look like because I was not a big fan of the look. I ended up tying the train to the halter neck anyway for the reception. One of the snap buttons on the bustle broke off during the wedding so I couldn't have used it anyway. She did a great job of fitting the dress to me overall, although the strap across the back ended up being too tight. I emailed her in a panic the day after I brought it home and she was able to adjust it same day along with an adjustment at the neck as well. The final cost ended up being $100 over the high end of her estimate (which was $100-300) which I was not thrilled with seeing I did not ask for anything beyond what she recommended (cost was prior to adjustments made next day) and she has worked with the dress before so presumably knew what she was getting into. Overall I did like the final fit but the experience and pricing could have been better.

Julie tailored my wedding dress and my mother's dress and did an amazing job with both. I highly…read morerecommend Julie for any tailoring you need for a big event!

After having heard high recommendations from a family friend I took my wedding dress into Michaels…read moreto be altered. I think Michael is probably a very good tailor, and my wedding dress was probably too intricate and difficult of a job for him to do. Instead of saying no to me, he charged me an arm and a leg for work I had to take to another location to be fixed. When I went to pick up my dress, it was not done, despite having been told it was finished and ready for pick up. I needed the dress to be shortened, the sleeves pulled up, a bustle added and applique added to the neckline. When I got there only the length and sleeves had been shortened. I wanted part of the neckline covered, ideally using applique or lace left over from shortening the dress. Instead Michael took a scrap of white, men's shirt material off the floor, folded it into a triangle, and hand-stitched it in, it looked awful and not at all what I had asked for when I facetimed my mom in a panic, he pulled a piece of lace from the floor and stitched that in. Not entirely satisfied but not seeing any alternative to the work he had done, I let him work on the bustle. He did a one-point French bustle, while I waited 45 minutes for him to complete it. He rushed and by the time he was done didn't let me try it on and test the bustle he had just put in. When I got home and put on the dress, in daylight the piece of lace he had put in the front was entirely the wrong color and looked terrible, and the bustle still had most of the dress laying on the ground. Not trusting Michael to fix these mistakes I ended up having to go to a different alterations place, where they added applique appropriately and added TWO more places to correctly bustle the dress. While I would like to give Michael the benefit of the doubt, I wish he had told me my dress was too much for him to alter and sent me on my way. I'm sure Michael is very talented at what he does, but this was not a good experience.

Fast, Friendly and Fairly priced. Amazing service! Great results. Super accommodating. Micheal is…read more100% customer focused. Turned my emergency alteration around incredibly fast...like in minutes. A real life saver!!!! PS. The shop is a bit hidden in what seems like a generic double glass door office building entrance. The next set of doors next to DCU.

Had a patch sewn on a hat, jeans hem, full zipper replacement on a down jacket, and some repairs…read moredone. Very high quality work and good prices.

Absolutely stellar service. Prompt. Incredible customer service. I will go nowhere else for dry…read morecleaning, tailoring and repair services. And the value cannot be beat by any local competitor. THANK YOU SO MUCH!

Make sure to go to this business if you want to:…read more 1. Lose that shirt you really don't like. 2. Get a new outfit for free. I've been there twice. Both times I lost clothes. But they -- I'm assuming unknowingly -- gave me someone else's clothes to make up for it. When I asked them about it, they did the equivalent of copping an insanity plea.

Lost my laundry (2 shirts), claimed they made a mistake when they clearly listed it in the receipt…read more Made me sue them in small claims court to get any response (I was willing to settle for a credit against future dry cleaning!)

Update: I enjoy the micro-interactions with the staff and wanted to take a moment to update my…read morepost. I am a regular customer and was not asked to write this review. I disagree with some of the reviews and encourage people who regularly shop in Linden Square to try it for yourself before making a judgement. This is a very kind, considerate family-run business that offers environmentally friendly dry cleaning and extremely high quality alterations.

Would not recommend. Was given a quote of $60 and when the item was picked up I was charged $125 as…read morethe owner "forgot to take some extra charges into account". Lacked transparency and will not be returning.