They pissed me off. Lol. Been a regular at this location for quite some time now. Their Egg Foo Young became a hit in my apartment. For some odd reason, both locations pour the gravy all over the pancakes/patties instead of sending it on the side like literally every other Chinese spot does. When I first had it, I liked the flavor but couldn't fully enjoy it because the texture was off. The two patties were stuffed in a pint container with the gravy poured in like soup. It was so soggy. I mean they're more than 5 miles away from me, even when my orders are picked up immediately, it takes at LEAST 25 minutes to arrive. That being said, when I was craving it again, I called and asked them if they could put the gravy on the side. They told me to leave it as an overall note on the order and that's how I've been doing it ever since.
Tell me why I tried ordering last week and almost 10 minutes after my order was confirmed and set to being prepared, I got a notification that they charged me extra for something. I call them and the guy tells me that they've "always" charged to put the gravy on the side. Simply untrue. Not to mention, you could'nt give me a courtesy call before charging me for something you've never charged me for before? It's so ridiculous and plain money hungry if we're being frank. Charging your loyal customers for something as minuscule as sauce on the side. Sauce that ALREADY COMES WITH THE MEAL. Why should you decide how much sauce to put on my food? What if someone in the house has allergies, or simply doesn't want the gravy? It's bad for business, plain and simple. Nothing here is that good that I would continue ordering from them after this. read more