**We are EXTREMELY HAPPY with Window World\!**…read more The first time we worked with Window World, they installed new windows in our old house, and we were very happy with the results\. When we bought our new townhouse, we decided to add a sunroom to our home\. We called Window World again, and after receiving all the necessary HOA approvals, we were ready to begin\! We had the pleasure of working with Sales Representative Kevin Reed and his team, Oscar and Cristian\. They did an amazing job\! It took just a few days for Window World to build our beautiful new sunroom\. We are absolutely thrilled with the quality of their work, professionalism, and how quickly everything came together\. Our new sunroom is AMAZING, and we couldn't be happier\! **Thank you, Kevin, Oscar, Cristian, and the entire Window World team, for making our dream sunroom a reality\!** We highly recommend Window World\! Mila and Alex

I don't remember the names of the two gentlemen who sold me my windows but I do remember how…read moreimpressed I was. They came in at a fraction of the price of every other company I received quotes from. They were professional, straightforward, never pushy, and just genuinely kind people to work with. They even stopped by my office instead of my home to complete the documents we needed. The real reason I'm writing this review, though, is because of the customer service after the sale: About a year after my installation, the window frames that are exposed to the brutal Nevada sun started to yellow. I called Window World, and even though it had been a year, they immediately offered to make it right. They sent out a representative named Alex (I hope I'm remembering his name correctly, kind gentleman in a truck and ties is hair back) and he was fantastic. He was incredibly knowledgeable, took the time to explain what had happened and walked me through a few different solutions. We decided to have the frames repainted with a specialty paint designed for the issue and within just a few days, a painter was at my house completing the work. The painter was also great. The only hiccup was that while removing my screen door, one of the handles came off without either of us noticing. There were also a few small spots of white paint left behind on my walls. I called Window World, explained the situation, and they immediately sent Alex back out. Once again, he was friendly, professional, and genuinely wanted to make sure everything was taken care of. He looked over my concerns and assured me they'd be fixed. Then he noticed that my screen had been absolutely destroyed by my dogs. I never even asked about it but he volunteered to replace the screen on the spot. That level of customer service is incredibly rare these days. From the initial sales experience to standing behind their product long after installation, Window World has been outstanding. They earned my trust and they've earned a customer for life. I won't use anyone else for my windows, and I wouldn't hesitate to recommend them to anyone.

Jesus Reyes came to my house today to install the windows and he is very Professionaland honest and…read morehighly recomended Thank you so much jesus If you want to fix or install your window you have to ask for jesus

I just moved into a rental and these guys came and replaced the majority of the windows in the…read morehouse. The excellent customer service and the care they took with our stuff was so amazing. The difference the new windows make in regards to noise and wind is so incredible! Give them a call! The value compared to the cost is so worth it! Will definitely be using them again for the rest of the house!

Had to move them to Monday later than times they offered for Friday. No problem at all…read more I thought they were coming for a pre-site but of course as professionals they have the parts on them. The door was completely seized. He rocked it got it loose and they ended up replacing the rollers. Track is still in decent shape. They were fast af. I couldn't believe it. For years dealing with that stupid door sticking and seizing they fixed it so fast. Been a long time coming. David and Nolan were epic. They bopped the door outside and did the repair and cleaned the hell out of the track. Put it back in and it glides like Jack Eichel. They do all sorts of payments. I did Zelle with no transaction fees and they get paid immediately. 2 year warranty on the work. Overall you see how jazzed I am by them fixing my door and how cool they were. A++++ service. 5/5 stars. Thank you!

So today, 5/14/26, I am waiting for my 9a-12n window for someone to show up to adjust my sliding…read moredoor. Not only did they NOT show up, I also messaged 3 more times asking how much the service call would be and never received a response. In 2023, I had the Rollers replaced and the track replaced at $468.00. When I called, they had my info and said the tech had already left the area, and they would have someone here on Monday. Sorry, but if I had a customer waiting 4 hours for me to show up and it was my fault, I'd MAKE IT WORK! Maybe this business has too much on its plate to care. Now, on to find someone reliable to help me with the sliding door.

these guys are awesome! John F and Marlon L came out to my house to adjust and fix a drafty and…read moreleaky set of patio doors, and they did an outstanding job! They showed up on time, discussed the options needed to fix the weatherstripping, adjusted the doors and made sure everything was in perfect shape! I wish all businesses I deal with are as professional as these guys!

HORRIBLE EXPERIENCE. DO NOT HIRE THIS COMPANY. We had a…read moreterrible experience with this company and would strongly recommend staying away from them. The installers were completely incompetent. They spent two full days on each sliding glass door and one of the doors was installed incorrectly and had to be reinstalled. Unfortunately, the reinstall did not solve the problem. They left us with a botched looking mess around the walls and trim surrounding the doors both inside and outside. Now we are having to pay a separate general contractor out of our own pocket to repair the damage and clean up the mess this company created. We thought we hired a professional company to install our doors, and instead we are paying someone else to fix the aftermath of their work. Thankfully, they only did two doors in our home. After this experience, I would never hire them again and would strongly encourage anyone considering this company to check the reviews and do your homework first. What makes this even more frustrating is that they came highly recommended by a good friend through another friend. We later found out that the person who originally recommended them was unhappy with their experience as well. Had we known that beforehand, we absolutely would have gone with another company. Save yourself the headache, expense, and frustration. Hire someone else!

Both Jorge and Sam were efficient and professional when it came to estimating and installation. We…read moreneeded the glass installed in a timely manner so that we could meet an inspection deadline with the city, and they delivered. The price matched what they quoted over Yelp, and they installed it sooner than they quoted - I would not hesitate to use them again.

UPDATE: I'm changing my review to 1 star and will not be using this company again…read more I called to schedule an estimate for another cracked window I recently noticed in my upstairs bathroom. I asked whether there was any chance it could be replaced by tomorrow, and I was told the turnaround is usually 1-2 business days. No problem. What completely turned me off was the attitude of the person I spoke with. He was rude, condescending, and unnecessarily snarky. He told me, "Just to let you know, we don't make the windows, we just replace them," as if I had said something unreasonable. Then when I mentioned tomorrow, he responded, "Tomorrow is not a business day, it's Saturday," in the same snooty tone. There was absolutely no reason to speak to a customer that way. I was simply asking about availability. And considering this company has business hours listed on Saturdays, it was not some outrageous question to ask. I really wish I had gotten his name, but I was so caught off guard and irritated by the interaction that I ended the call without asking. This is especially disappointing because I had just used this company only a few weeks ago and had a good experience. It's amazing how quickly one rude interaction can completely change someone's opinion of a business. I will gladly take my money elsewhere. There are plenty of companies that can replace a window. Customer service, professionalism, and basic respect are what make people want to come back. This company lost my business over something that could have been handled with simple courtesy.

I saw the advertisements on Facebook and finally decided to call them. After incessant text…read moremessages and calls. I scheduled an appointment online. Initially a young man came to see the house and all I wanted was for the Sliding Glass Door in our high-rise to work for my mother. He was very polite, but quoted us $600 and I got him down to $500. My initial interpretation was that he was going to replace the rollers as well as the area where the slides but he said all he was going to do was clean it. After $100 deposit, we were sent two more gentlemen that did just that cleaned the inside of the track and repaired with rollers. It all took them a whopping 20 minutes to do and $500 later. However, I did make sure to ask for a two year warranty So far so good .. David was friendly and even advised maintenance care

I had a specific requirement for a sliding door - to have a dog door built into the glass panel…read more Not many folks out there understand how to do this or even offer it. David from Nevada Sliding Door not only understood how to create this, he was super helpful in discussing options and helped shepherd the three steps: Installing the door, fixing the stucco on the exterior and painting/finishing the interior. All steps were handled professionally and on time, and the finished door is absolutely perfect!

Lorren Stiles from Master Craftsmen came out to my house for a window consultation.He was very…read moreprofessional and easy to communicate with and very knowledgeable. Lorren explained the installation process and the different styles of windows that were available. My wife and I highly recommend Lorren and Master Craftsman.

This company installed a $5,000 door and it has leaked since 2022. They have tried to fix it but…read morejust can't figure it out. Hours and hours of investigations and hosing down our door. Every time it rains the door leaks. Four years of fooling around with this company. We're done Mike! It was just completed in August after all summer of a construction zone. It rained 10/11/26 and leaked right over the top of the Threshold. (Weather Stripping Installed Incorrectly) This doesn't look or sound like Master Crafts Men to me! This is our third Project Manager that can't install weather stripping correctly. The owner is not a certified Therma Tru company or installer and can't tell the difference between correctly installed weather stripping and incorrectly installed weather stripping. They ripped the leaking door out and replaced it with the same leaking door. Me thinks that was a bad idea but they would not install a new door when asked. If it leaks the third time they consider a new door. Still leaks but worse now. The owner wants to replace the door with a new door this time. Wants another chance and more investigations. Perhaps you should consider changing your company name. Master Crafts Men would not install a leaking door twice. They have and want another chance! No thanks Mike, We hired a real company that's been around for 100 years, they can and will install a leak free door. Mike said to our faces and in front of his Project manager that he would refund our purchase price if we proved we purchased a new door. We proved it and he wants to give us 50% of our money back. This will never be acceptable Mike. Find a company that tells the truth and stands behind their services and products. Not a company that hides behind their failed product and lies to your face. I would not recommend this company. Find one that can do work perfectly once. That's the sign of Master Crafts Men but not this company.

I waited a year to write my review because one can't really write a good review without checking…read more the performance of the windows all year long. I'll break down my impression by category. Sales and Service: 5 stars! Everyone was professional and courteous! We had a snag over my plantation shutter doors. It was handled professionally although in hind sight I don't believe they needed to be removed. Impact on energy efficiency: 4.5-5 I was surprised what a remarkable difference the windows made on our power bills. I had wanted to change my order to triple pain on some windows and doors that get direct sun. I couldn't but if I could have definitely a 5. Beauty 4: These look nice and they dramatically improved the exterior look of the house. However, they cut over and inch all the way around. It isn't very noticeable on large windows, but small ones the difference is significant!! Installation 4: I really liked the team. I didn't give a 5 for two reasons. I think they could have installed the patio doors around the shutter frames easily! We had Sunburst take them down and reinstalled but damage was done that could have been avoided. My second complaint is they left doors open. This may sound petty until I add context that we replaced 7 patio doors. The crew composed of three guys. The weather was 90 degrees and they left doors open in one part of the house and were working in another!! Overall, I'm fairly happy with the windows. We have recommended them to people but they have something like a $1500 minimum.

My install was done in October 2024, so I can't speak of the change in energy bills yet, but they…read morelook great. Julian, Taylor, and Malcolm's install team were great. I had 19 windows done in one day! The sounds from outside are muffled. Hoping for a cooler house come summer.