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Carson City, NV

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Nevada Retina Associates

3.0 (11 reviews)
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Sierra Nevada Eye Center - Robert Wolff, MD - Shannon's call to me

Sierra Nevada Eye Center - Robert Wolff, MD

2.9(16 reviews)
0.6 mi

Dr Wolf is a good optimologist, I felt, who unfortunately didn't inform me of the all the side…read moreaffects, such as severe dry eye's which now requires very expensive drops twice a day monthly, for the zero for the RX Sight LAL lenses, pre surgery, it would've been nice to have been informed that dry eye is a huge issue with these lenses..maybe with all lens... I'm not sure. I never had any issues with my eyesight prior to surgery--no history of dry eyes, and my vision was generally pretty good aside from needing glasses for driving. What's most upsetting is that I was never warned that severe dry eye could result from this procedure. If I had known, I would have seriously reconsidered or at least postponed the surgery. Now, I wake up with painfully dry eyes every day. The discomfort is constant, and even prescription medications barely provide any relief. It feels like I have no natural moisture left in my eyes. On top of that, my vision under artificial light with these LAL lenses is extremely poor. I'm left wondering whether all cataract lenses would have caused this--or if it's specific to these RX Sight LAL's. The marketing and promises from the RxSight LAL lenses was very persuasive, and I opted for early surgery because I believed the "hype." But that promise has not been fulfilled. The lack of transparency about potential side effects, especially such a significant one, is deeply disappointing. To make matters worse, I've received no meaningful support from the company, not even a return call. If I had been properly informed, I absolutely would not have chosen these lenses. Buyer be warned. There a lot of issue with cataracts replacements so be Extremely informed.

Dr. Li was great; however, I was called and harassed by Shannon from the front desk at 8:30AM…read moretelling me I had an appointment right at 8:30AM. In fact, my appointment was 8:45AM. I told her I was down the street and she made me feel like they are gonna let me be seen only because I was close, or else I wouldn't be seen. I don't understand why she had to call me right at 8:30AM telling me my appointment is at 8:30AM when in fact it was 8:45AM. I'm attaching a screen capture of my voicemail confirming it was 8:45AM and a screen capture of her phone call to me to prove when this harassment started. When I entered the waiting room a woman was arguing with Shannon from the front office. During this I stepped a side to wait to check-in. Then when I checked in with Vanessa, Shannon took it upon herself to be unprofessional and be rude to me even though I was not even talking to her. She said I'll no longer be treated with you for dry eye. I asked is there any other place I can go to be as this was the second time for this to happen to me. Shannon's response was in a raised voice and rude. She told me, "We live in a desert! So of course you are going to have dry eye. Dry eye is treated over the counter you don't need to see a doctor for it!" Isn't that medical advice? She is not a medical provider so she should not be giving medical advice. Also, if treatments OTC worked why do I have to see a medical provider for my dry eye? Shannon's behavior was uncalled for and unprofessional. She made the front office experience extremely unwelcoming.

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Sierra Nevada Eye Center - Robert Wolff, MD - Untitled

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Sierra Nevada Eye Center - Robert Wolff, MD - 8:45AM appointment

8:45AM appointment

Sierra Nevada Eye Center - Robert Wolff, MD

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Sierra Nevada Eye Center - Shannon's phone call to me at 8:30AM.

Sierra Nevada Eye Center

3.2(13 reviews)
0.6 mi

I had my left eye cataract surgery done there by Dir Wolff, on April 29, 2015. All of the staff,…read morefrom the pre-surgery screening, to the pre-op, surgery nurses, and post-op staff were great. They took care of my concerns, were very helpful, and went above and beyond to take care of me. I only see out of my left eye, and I had a freind who had a horrible expeirence with his cararact surgery, so I was extremely apprehensive about my surgery. It couldn't have gone better! Dr. Wolff was very helpful and concerned, and encouraging as well. Now, I can see again, and I didn't realize my vision was as bad as it was! I'm so happy I took care of the problem and went with Dr. Wolff and his staff. The only reason this isn't a five star review, is during the surgery, Dr. Wolff became impatient with me twice. Once, during a time they were flushing the eye, he literally barked at me, "Relax, it's just water!" twice. Now that's NOT the way to get a person to relax, at least me, anyway. He also had a very impatient tone in his voice another time during the surgery, which I didn't appreciate. Other than that, the entire staff was very helpful. I use a wheelchair, and it is hard for me to get up and down on gurneys and tables. They have gurneys and examining rooms that accomodate wheelchairs, and were very helpful and kind throughout the process, which I truly apprciate. All in all, it was a very positive experience, and I would recommend them to others.

Dr. Li was great; however, I was called and harassed by Shannon from the front desk at 8:30AM…read moretelling me I had an appointment right at 8:30AM. In fact, my appointment was 8:45AM. I told her I was down the street and she made me feel like they are gonna let me be seen only because I was close, or else I wouldn't be seen. I don't understand why she had to call me right at 8:30AM telling me my appointment is at 8:30AM when in fact it was 8:45AM. I'm attaching a screen capture of my voicemail confirming it was 8:45AM and a screen capture of her phone call to me to prove when this harassment started. When I entered the waiting room a woman was arguing with Shannon from the front office. During this I stepped a side to wait to check-in. Then when I checked in with Vanessa, Shannon took it upon herself to be unprofessional and be rude to me even though I was not even talking to her. She said I'll no longer be treated with you for dry eye. I asked is there any other place I can go to be as this was the second time for this to happen to me. Shannon's response was in a raised voice and rude. She told me, "We live in a desert! So of course you are going to have dry eye. Dry eye is treated over the counter you don't need to see a doctor for it!" Isn't that medical advice? She is not a medical provider so she should not be giving medical advice. Also, if treatments OTC worked why do I have to see a medical provider for my dry eye? Shannon's behavior was uncalled for and unprofessional. She made the front office experience extremely unwelcoming.

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Sierra Nevada Eye Center - Untitled

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Sierra Nevada Eye Center - Voicemail confirm 8:45AM appointment

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Voicemail confirm 8:45AM appointment

Nevada Retina Associates - retinaspecialists - Updated November 2026

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