We reached out after our downstairs window had a large crack and needed to be replaced. After 3 attempts, we still don't have an acceptable replacement. The first glass replacement had a large scratch, the second a small chip and the third small scratch/chip. All I continued to hear is "industry Standard" says if you can't see from 10 feet away, it's acceptable. Well each issue can be seen from 10 feet away. They even had a rep for their local distributor, Sierra Glass, come and confirm it was an acceptable replacement on the third attempt. I was assured the last attempt they checked thoroughly at the shop and saw no issues. So it's either a transport or install issue nobody wanted to admit to. One of the installers even called the office and I overheard with an attitude 'she's checking it with a fine tooth comb". You bet I am when I'm paying over $600 for a piece of glass. In the end, I took a small discount to keep the 3rd attempt because it was the best out of the 3 and had no idea what the next was going to look like. Hopefully there will be no issues. read more

On May 2nd of last year we placed an order for windows. These windows where for an an elderly lady who saved up each month to have her windows replaced. We paid upfront the $3,946 for the windows. We were told they would be in numerous times and they never came. We had several phone conversations and finally where told on a Monday that they would be in that we.We showed up on Wednesday as agreed only to be met with a permanently closed sign. We have made several attempts to reach this company without success. This is absolutely unacceptable to do this to anyone especially to an elderly lady on fixed income. Nevada Quality Windows, you should be ashamed of yourselves. You will make this right and we will see to it as we pursue the legal route. read more

I've had the pleasure of doing business with NQW on numerous occasions and the people there are always very helpful and capable. They clearly have the experience to execute for the best results. They offer AMSCO windows and Patio Doors with some incredible glass packages that have outstanding performance for our coldest days and extremely hot summer weather. Thank you to the entire team there for always treating me so well. read more

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They took my deposit, said 2-3 weeks for delivery and then closed the business, did not contact me and kept my money

In April, I put down a deposit of $1,000 for 3 replacement windows. I have tried unsuccessfully to contact them (phone, email) and have read in Yelp that the company went out of business in June but they never contacted people and took money for windows as late as June 10. It's a civil, not a criminal matter I've been told, (although it is stealing). So your only recourse is to go to small claims court. Helaine Greenberg Wonder where Pat, Craig, etc. are hiding out?? read more

This business took a down payment of $2359.85 for window installation on my home. I tried contacting them today for an update, and I see they closed their doors! How do I get my money back! They took my deposit and never contacted me back again! They should have at least contacted anyone with outstanding orders and refunded their money. Now I have no way of getting oin contact and getting my money back!!! read more

I had Nevada Quality Windows do a retrofit on many windows in my home; about 30 windows in total. The Amsco retrofit windows are a nice product and I would recommend them. I would not however recommend that you have this company install them. The craftsmanship was extremely poor, with disjointed trim pieces and sloppy caulking causing me headaches. The windows are also drafty due to the poor quality of the installation. I basically have to re-install the windows myself. If you are considering this company, I would have them only install a few windows so you can see for yourself. I should have been more diligent in monitoring the quality of the work, but I put my trust in Pat and his company to deliver a quality product. read more

Took over $6k as a deposit in May. $6k!! Reached out today to get install info and all lines of communication are closed as is the business. Complete scam and now we are out A LOT of money! If anyone finds these people please contact me. read more

We had put down $1000 for glass to be ordered and were scheduled to have windows repaired first week of July but this business has closed. No communication from them in regards to closing and money was not returned. There is no way to get in touch with them. read more

They took our money first part of May then closed about June 10. They should have had an indication they were going down the tubes!!

Craig Allen took my deposit in April. Windows were supposed to be here this month and now nobody is around. Scammers

I paid the deposit on three windows back in January. They told me they would finally come today to install. No one showed up and the business is closed now. You guys suck. If any other people that were scammed find these guys please contact me. read more

They were supposed to meet me today to install my windows....obviously didn't happen! I scheduled this appointment only 1 week ago, as they assured me they had the windows in for the install. I have no choice but to assume that they knowingly took my money with no expectation of following through with the order. I called the two primary wholesalers who he would have ordered my windows from, and neither have any record of him even ordering the windows in the first place. Absent of any other information since he ghosted me, I have no choice but to believe that this transaction was nothing but a scam and I simply had $2000 stolen from me from a thief.... read more

Gave them a down payment for two sliders on May 3rd, 2024. Reached out the beginning of of June and was told that they are looking to schedule Late June. Called and emailed today (6/24/24)... number disconnected and emails bounced back. Pretty frustrated. read more

Nevada Quality Windows designed, built, and installed a very large custom window for the front of a 1920s home I own. It is beautiful! They did an exceptional job and I am now working with them to replace many of the other windows. Pat came out to measure the windows and showed up on time and is extremely professional / friendly. They provided a quote within a couple of days, and when I needed to tweak a few things, Craig turned around a new quote the same day. When I confirmed I wanted to move forward, they sent someone out to final measure, and accept my deposit. It will take a couple of weeks for the windows I ordered to arrive and then we will schedule the installation. I've had a very good experience working with this company and highly recommend them. read more

Nevada Quality Windows - Custom window designed, built, & installed by Nevada Quality Windows - Windows Installation Near Me - Reno, Nevada

I recently had Nevada Quality Windows replace my glass in my vinyl windows with E low glass. I could not be happier. Everyone was friendly and informative. I went out and got quotes to replace my windows and was told between $6500 and $23,000. 4 windows and a slider were $3900. to replace the clear glass w. energy efficient E low glass and seal it up at NQW. Very happy Condo owner. Also from the time they came out to give me an estimate to the time they put in the glass, it only took 3 weeks. read more

You are crazy if you don't get your new windows from Pat and his wonderful crew. My new windows are beautiful! The service was awesome, price, outstanding and professionalism superb. Trust me, you don't need to go anywhere else. You won't regret it. read more

Nevada Quality Windows - This is just one of five. Pretty, huh? - Windows Installation Near Me - Reno, Nevada

A great experience for me throughout. They coordinated the window installation from beginning to end. Competitive prices. The installation team was efficient and tidy. read more

I scheduled an appointment with this company to have a few glasses replaced in a pair of windows. They came to do an estimate and collect their deposit very fast, and then slacked on getting back to me with the final price and dates. I eventually called them, and got on their schedule. Despite us being in phone and email contact they took my phone number down incorrectly and when the installer showed up to the job they weren't able to reach me by phone so they left, even though I was on the site. I received an email on my cel phone from Craig, the secretary, and he informed me of what had happened while being incredibly rude, including making fun my southern accent. He said he would not finish the job or refund me my money, so I threatened to dispute the charges with my CC company. Later that day he reached back out to me and got me back on the schedule with no apology. After the installer finally got their the job was finished in a timely and high quality manner. The gentleman who did the estimate was very polite and professional, and so was the installer. Overall I wouldn't do business with them again based on their lack of organization and outright disrespect at the office/secretary level. The three stars are only for the professionalism and politeness of the installer. read more

Great customer service. I called for an estimate for a broken window. They sent someone promptly when I was available. I called back to have the window replaced and had to pay 50% for the order of the window. They explained that once the window was recieved they would call for an appointment to install. Both times the workers arrived early, wearing masks. The replacement took about 20 minutes. If I need any future window repair I will most definitely be contacting them. But let's hope I don't need to. read more

My husband accidentally cracked a window and I called Nevada Quality Window repair and got an immediate response! The team is reliable, quick, and friendly! Pat was amazing to work with and extremely professional. Thank you for taking care of us! read more

Thanks Pat and team for doing a wonderful job on my dad's living room window. You did an excellent job and we loved chatting with yall! Please check out this company, you won't regret it! read more

Called them to do some work at a client's house. They were fast, friendly, and charged a fair price. I'd call them again.

My husband and I needed to replace all of our homes 30 year old windows. We did our homework and visited several different window companies in person. Pat at NVQW took the time to show us the different window options and installation processes. He was much more informative and personal than any of the other companies representatives. We still requested 3 different estimates. Gary from NVQW was the one estimator that was prompt, courteous and efficient. NVQW bid was the most competitive and detailed for the work we needed to have done. We had to wait 4 moths due to the back log from Covid and NVQW was very upfront and detailed about the wait time. Craig kept us updated on the status and when the installation was scheduled it was executed perfectly by Jason and the NVQW team. We had a couple of windows that had minor scratches from the manufacture and Jason and Craig re-ordered and replaced them immediately. The entire team at NVQW completed every commitment and exceeded our expectations. We highly recommend this great company and team. Thank you NVQW! read more

I was called back to set up a quote for fixing my existing windows, and received prompt service with the service dept. The service repair person came in, looked at the windows, understood what was broken, wrote down parts and contacted the office for supplies. Luckily they had the supplies in stock. We agreed on the price and estimate. The service person went to get the supplies needed and returned quickly to do the service. No extra fees, no hidden costs. Super knowledgeable about the functioning windows. Answered all my questions. Super professional and polite. I would definitely call them or refer them anytime. read more

We have had our windows for a few months now and they have been a significant improvement to our home. As promised, the windows we chose have already begun yielding savings in our heating bill. The quality of the workmanship shows as we have had several storms now and not a single problem with leaks, air gaps, or sliding issues. I was confident this would be the case though as the reviews for NV Quality Windows are excellent and Pat backs his work with a lifetime warranty. Beyond the workmanship, these contractors were respectful of our home and very clean throughout the process. When one of the old windows accidentally broke upon removal, they spent extra time making sure they picked up each little piece of glass. Every single time they came in the house, they wiped their shoes. This is something most of us would consider a common courtesy, yet I've had many contractors who disregard this simple gesture. I appreciate this thoughtful level of service. Lastly, the price NV Quality Windows charged relative to another very reputable window company in Reno was extremely impressive. Their quote came in almost 30% less than their competitor! This, coupled with the lifetime warranty, blew me away. I have great respect for companies that take pride in their workmanship, yet do so at a fair price. They will have my business for many years to come. read more

This is the best company of any kind in the Reno area. Pat took time out of his busy schedule to come and look at my window. A home inspector wrote on his inspection report that the window was not suitable in a shower because water was leaking down the outside of the wall from the weep holes. This only happens when the shower head is directed at the window. The buyers wanted us to replace the window because of this report. Pat came over the same day I called him to check it out and explain to us the window was doing it's job and nothing was wrong with it. Pat is a professional and was wonderful to explain everything to us. He even offered to call the buyers or their agent to explain that there was nothing wrong with this window. What owner takes time to do that? I was instantly impressed with Pat. He is such a nice guy and easy to work with. We had him install a new window in the dining area and his worker was polite, professional and on time. He did a great job in a short time. Pat and his company has to be the best in the area so if you are looking for a professional window company, call them. I am so impressed after bad luck with many different companies, that I am referring them out to anyone that wants to improve their home. Thanks Pat for all your help, I am sure we will need your service again. read more

Pat Peel and his team are absolutely the finest service providers I have used in Reno! The initial installation was professional, and done extremely well. The day after the installation, I noticed some scratches in the glass itself on my sliding patio door. I called Pat and spoke to him about it. He said we will replace the pane. No problem! He took my word on it. I did not have to prove that there were scratches in the glass. Two weeks later, the pane is replaced and it is perfect. This is a no haggle company. They aim to please. The price was extremely fair. I highly recommend this company! You will not be disappointed! read more

We are so happy we had our windows replaced by Nevada Quality Window. Pat P. came out and looked over what needed replacing and measured within a few days. We decided to go ahead and replace 8 windows. Pat V. came out within the week and measured again to place the order. It took two weeks for windows to come in as promised. Pat called scheduled the appoint and the windows were installed. Pat the lead technician and his crew Dustin and Cory did a fantastic job, they were very well organized and left the work areas spotless. We can not say enough great things about this company. We will hire them again. Teri G. read more

The wind blew my hammock through my living room window! In a panic I called Pat who explained my options and offered to help me clean up the mess! One of the the wonderful staff members, Lou I believe, was at my home within the hour to help. The new window was ordered and Brian just installed it! I could not be happier with not only the product, but the level of customer service provided by these gentlemen. Hopefully I don't need their services anytime soon, but if I do- I know I'll be getting the best!! Thank you guys for all of your help and hard work!! read more

Nevada Quality Windows - Windows Installation Near Me - Reno, Nevada

Pat replaced 17 windows on time and EXACTLY on BUDGET. The company is honest, it has great folks and they are a joy to deal with. It's so nice to find a company that prides itself on being HONEST. On top of everything I stated already their pricing is extremely competitive, Do not hesitate to hire Pat and his people! Thank You, Barry read more

They were recommended by a contractor I had worked with. They replaced French doors with a sliding glass door. Real nice quick job!

Wonderful service. I had two windows needing new glass. I worked with Craig and he got the estimator out the next day and worked around my payroll period to get the new glass into two windows. Who does that any more? I am so impressed! Thank you for all of your assistance guys! I think the house just sold.... you all definitely made it possible! read more

Quick to call back and my new slider was installed within a few days! The most painless repair I've ever had.

Great company. Fantastic price and workmanship, completed my ten windows in under five hours. Highest recommendation!

I CAN NOT SAY ENOUGH OF HOW BAD THIS COMPANY IS TO DEAL WITH.I PAID 432.08 TO HAVE A WINDOW INSTALLED,which was installed horridly they came&destroyed my original window to remove it& there are shards of broken glass in front of my home still which is the least of my complaints .The installation was a joke three guys came and in 45 minutes they glued the window on top of my old frame and put 2 screws in the end to keep it from falling out,the window was not installed it is hanging on the wall sticking out 3/4 of an inch ,I could push on it and it very likely will fall for the most part except for 2 screws!!!!!!! I'M NOT EVEN COMMENTING ON THE LACK OF QUALITY OF THE GLASS&FRAME PROBABLY POOR AT BEST OH I ALMOST FORGOT THE PREVIOUS GOOD REVIEWS ARE NOT TRUE IF YOU DON'T BELIEVE ME SPEND YOUR HARD EARNED MONEY & GET RIPPED OFF!?!?!?!?!?!?!? read more

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Pat and his crew did a fantastic job replacing all of the windows at our 80 unit complex. No change orders, no up-charges, done on time, exactly as promised, and their work was perfect. read more

I am very happy with my windows and installation. Pat and his crew were professional, courteous, on time, and went the extra mile to make sure the job was done once and done right. read more

Pat V. came all the way out to our place way out in the boonies. He was pleasant and competent, what more can you ask for? He tried to solve the problem, not sell us a $500 window. We appreciate you Pat and the good folks at NQW! read more

Thanks Pat what a pleasure to work with you, you helped us pay it forward, and the windows look wonderful. If anyone needs windows in Reno/Sparks these are the guys to go to. They do exemplary work at a reasonable price! read more