Like April Z, I saw Paige on 12/11/12 and she completely ruined my hair. I wish I had researched the salon further, and would have been able to save myself. Im wondering if Chelsea B's review is about Paige as well bc she was not personable AT ALL. Adeline, the owner, refunded me completely after I visited the salon two days later to show the owner t happened, but after 2 ER visits and four days out of work, it was a drop in the bucket.
I also advised the receptionist upon booking, and Paige during consultation, that I'm allergic to PPD, which is a chemical in the dye. She acted like she understood and knew what to do. ..I dye my roots at least four times a year at Aveda Salons and there is a way to neutralize the dye. I have not had a reaction in 5 years.
I went in with waist long, very thick, naturally almost black hair. When I scheduled, I told the receptionist about the thickness of my hair, my style, my cut, and requested a "master stylist, or cut expert" as I do every time I go to an Aveda salon other than my home salon. ( my job requires an extreme amount of travel and I'm away more often than home) I wanted very subtle caramel ombré, cut in the Sahag technique. The blame is partially mine because as we talked about what I wanted I found myself interviewing the stylist more about what I wanted than she was interested in understanding what I wanted. Even though I showed her a picture of the exact ombré, she was very cavalier, almost laughing me off saying, "I know how to do ombré"
In the beginning of the application of color to my new growth, I tried to make small talk and asked how long she had been doing hair. She said 4 yrs, but my awful experience does not reflect that.
As she was backcombing my hair for her ombré technique, I had to tell her several times she was hurting me. She couldn't have seemed to care less. I was on edge from that point on. After my color was complete almost three hours later, she seemed completely bored with proceeding with my cut. My cut is extremely detailed, but she was doing a Fantastic Sam's cut, cutting into huge sections of my hair with absolutely no interest in where she was cutting. I specified during consultation, that it needs to be shaped and thinned, but NO STRAGGLY ENDS. She proceeded to cut only from the bottom 1/3 of my hair, at which point (about 10 mins) I stopped her. Too late. The front left of my hair was already badly hacked. I pointed out to her how bad it looked, and her solution was to "take some out" of the other side to make it match. When your only solution is to roll your eyes and botch the other side to "make it match" there is a problem. Of course, I didn't agree to this and advised I was ready to go.
My services totaled $200 and I tipped 20% plus an extra $5 bc she washed my hair herself. At this point, knowing I should have researched the salon further, I was trying to convince myself my cut wasn't that bad, And I have just psyched myself out..
My husband picked me up from the salon for dinner, and halfway through our 1st cocktail, my head was itching so badly I could barely concentrate. I went to work the next day and felt awful. The next morning I woke up with my scalp oozing, and extremely swollen glands. I knew I was having an allergic reaction and called into work. I slept until the salon opened and called the owner to complain. Adeline was very understanding and asked if I could come in to see if she could fix it. I advised I would come in that afternoon after I felt better, but did nothing could be done to fix this. After I got out of bed and saw myself, I knew I had to go in immediately because my afternoon would be spent in the ER. And it was, as was the next day. 3 prescriptions and a shot, and four hundred dollars later, I was still suffering. A month later I am still dealing with a flakey healing scalp, a horrible cut, and less than subtle ombré. I can honestly say I've never been more disappointed with any hair service I've ever had in my entire life. Ever. She pulled and torecat my hair the whole time. I even asked her at one point if I could comb it myself because I NEVER tear at my hair that way. Long hair is a commitment and I take great care of my hair
If she has 4 yrs experience and can manage to ruin peoples hair this badly she's in bad need of extreme training, or a new career. In short Adeline should fire her in order to save her business. When you go to a restaurant and advise you're allergic to nuts, they don't pick the pine nuts out of your pesto and serve it to you. Allergies are serious. When I advised her I was allergic, after 4 yrs in the industry she should know if she reads any trade magazines at all that allergies can hospitalize people, and if she doesn't know how to correctly deal with it, be upfront and tell the client "my apologies but I'm nor equipped, and don't feel comfortable enough to to deal with your allergy". I would have been much happier and impressed with true professionalism. read more
