Friendly service and a great cut! Loved this salon!…read more Staff was super friendly and the hairstylist took time to explain options and listen to my concerns and preferences. She did a great job with my naturally curly hair and taught me a couple tricks to better keep it healthy.

This beautifully simple salon is a wonder of obvious technique and subtle cutting. It continually…read moremakes it a hair cut that moves lightly as I move. My husband thoughtfully remarked that Sam's cutting was like an architect building his creation. Sam has experience in London and New York and was called to move to Frederick by our quality of life. He is on Fourth Street on a quiet street. If you're lucky Harris, their dog, will make a sassy appearance. I hope he never moves; I like him so much.

I've been going to Alter Ego for years for my hair and now they have Jordan to provide mani and…read morepedi services. Jordan gave me a pedi service like I've never had and HIGHLY recommend her and Alter Ego for the most relaxing, stress reducing and wonderful experience. It starts by entering a room away from the salon where you are cut off from the hubbub of the salon. There is soft relaxing music and she offers you an eye mask and noise canceling headphones for an added experience. The gravity chair is so comfortable and with the dimmed lights and atmosphere, I immediately melted into the chair. Jordan not only gives you the pedicure but she also provides a hot stone massage and I must say, hot stones between the toes was AMAZING!! During the 2 hour process, I had to force myself to wake up so that I wouldn't start snoring....LOL Jordan gives an aura of kindness and gentleness plus the best pedi I have ever had. Thank you Jordan for making me feel relaxed and when I come back to Maryland, I will definitely come and see you again!

I had a very disappointing experience at this salon. I scheduled a balayage and face-framing layers…read morewith Julianna two months in advance after a consultation where I showed inspiration photos and was assured my desired results were achievable. On the day of my appointment, we reviewed the plan again and I was told it would take about 4-5 hours. Instead, the service took 7 hours and extended past closing time. The haircut I requested was never completed. only a minimal trim was done. From the front, my hair looked similar to how it did before the appointment, but I wasn't shown the back before leaving. Once I got home, I realized the results were far from what I had requested and not properly blended AT ALL. The balayage was not done, the color was the same tone I had walked in there with originally, and the haircut was never completed. I contacted the salon the next day, and they agreed to fix it. However, communication throughout the process was very poor. Each time I called, staff seemed unaware of my situation and attempted to schedule me for times that conflicted with arrangements already discussed. Because my hair was already compromised, I repeatedly requested a different stylist who specialized in color correction. Despite asking multiple times, they initially kept trying to assign me to the same stylist. After 3-4 requests, I was finally assigned someone else. They assigned me to Kat and I was told she would contact me on a specific day to schedule, but she did not. When she eventually reached out later than promised, she said she would move another client to fit me in and follow up to confirm; however, she never did. I waited a full week for the appointment she had mentioned and ultimately had to call the salon myself. Throughout this entire time, I did not feel comfortable wearing my hair out due to how bad the results were, but I remained patient because they had agreed to fix it. I was also repeatedly asked to adjust my schedule or call off work to come in on their availability for their mistake, despite clearly explaining multiple times that my original appointment was booked on my day off and I needed the same accommodation. At the end of my initial visit, I paid $450 including tip for results that were not what was discussed. I also tipped at the time of service, based on their assurances that any issues would be taken care of and corrected. After about three weeks of trying to resolve the situation, I was only refunded for the service which was $380, not the tip. By that point, I had to go elsewhere and pay significantly more for a full color correction. something this salon was responsible for plus also pay and tip another stylist. While the staff was polite, the lack of communication, failure to follow through, and overall handling of the situation made this a very frustrating and disappointing experience. I would not return or recommend this salon based on my experience.

I travel from South Carolina to see Annaliese, and she is absolutely worth the trip. She takes the…read moretime to truly listen and bring my vision to life with exceptional precision. Her dedication to quality, care, and maintaining the integrity of your hair is evident in every appointment. I consistently leave with results that turn heads--people often stop me to ask where I have my hair done. As someone who is very particular about my hair, I have complete confidence in her expertise. I highly recommend her for anyone seeking outstanding hair services.

Called and asked if they do natural hair and they don't even know what natural hair is.... they…read moreasked what natural hair is. That is disappointing that this shop doesn't know different terms for different races.

This place is the absolute best with great company and a beautiful space I definitely recommend…read morechecking this place out

Karen is amazing! She listens to what you are hoping for and blends her years of experience to an…read moreamazing outcome! Highly recommend!! Relaxing atmosphere also!

Kristi, I wanted to thank you for making me feel so comfortable and working together to pick the…read morecolors for my hair. I appreciate you taking your time in cutting my hair and paying such great attention to detail in how I like my hair from the pictures we looked at together, but also putting your own spin on it. I think the color came out great. It looks so vibrant and shiny. And as you said, we can always tweak it if we want to, but for now I love it. I feel like myself again. For me and my hair, I think the Paul Mitchell hair color is the best. The cut came out great too, it frames my face so nicely and I like how it looks a lot fuller in the back. Thank you for giving me the tip regarding my thin hair in front and using that spray color to hide it. Thank you for giving me your bottle. I hope I will be able to do it myself to look good. Thank you again.

Love this place. Lucia is a wonderful hair stylist! Would highly recommend this hair salon!!read more

Second visit. Easy to set up appointment. On time, relaxed atmosphere. Great haircut. My go to for…read morehair care.

Skilled, talented, and personable. Love this salon and LOVE the owner / stylist. Jennifer and Katie…read morehave been reliable, consistently superb in their services and a fabulous duo to work with. Now on her own, Jennifer continues this level of excellence. I appreciate her, the service she provides and the atmosphere she is evolving to meet the needs of her patrons. BRAVO!

Had Cami cut my hair a couple times now. Say goodbye to the 45 min-1hr long haircuts. She's really…read moregood at making your hair seem fuller (personally referring to my beard). These guys actually honor their appointments as opposed to other places where the barber flakes or misses the designated time slot. While sitting in the chair I've also seen Thanh cut hair, he's also quick and precise with it. Y'all are in good hands. For reference: I get a fade and trim the top, shape up the beard.

Very welcoming barbershop! Thanh fixed a bad haircut I received from a barbershop in Gaithersburg…read more Will definitely be going back for future haircuts. The fade is perfect and Thanh was able to locate and fix issues from my last haircut to allow my hair to grow out better.

For years I searched for the right place and finally found it. Sonja is beyond amazing with color…read more She is very knowledgable on the mixes. She advises based on the color for your skin tone but also on what exactly to use for your type of hair. She knows my preferences and advises me accordingly and each and every time I come out feeling like a million bucks! She does not rush her work. I appreciate the dedicated time and attention. While they relocated to Urbana, I am one of the loyal clients that drive all the way up there from Rockville/Potomac. Beyond Sonja, the staff are just amazingly welcoming and I love the creative decor. It feels like a nice escape from my regular routine.

Sonja is magician with hair color! After box-dying and bleaching her hair at home, my daughters…read morehair was damaged and spotty. By bringing her hair color closer to her natural color, the damage is less visible and the cut is super cute. My daughter is so happy and so am I. Thank you, Sonja!!