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4 months ago

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Riverside Psychiatric Medical Group

Riverside Psychiatric Medical Group

(69 reviews)

We were referred to RPMG for a relative that was experiencing aggressive behavior at assisted…read moreliving facility. They required a review of current meds and an urgent adjustment that could help with a possible escalation that would have them removed from the facility. We asked for an experienced Dr but were given a NURSE PRACTITIONER. As this was an immediate need, we were flippantly told and prescribed Rexulti which is ove $600 HUNDRED dollars a month, and when we had an issue with this, we called SEVERAL TIMES and sent voice messages and messages through their chart to ask to SPEAK to the NP! We NEVER received a response! Years ago, we dealt with the director who was no help and mis-diagnosed our family member. We were reluctant on this referral almost a decade later and it appears NOTHING has changed! Don't bother with this place!

For an office that deals with mental health the office staff is terrible…read more Called for an appointment, kept getting put off. finally after 3 weeks we were told the psychiatrist we had wanted didn't take Medicare, and it would cost us 200 out of pocket to see someone that did accept Medicare. We have a secondary which shows this group and the specific psychologist as in our network. I called back to see if they would bill our secondary instead of Medicare, I was met with a rude response and offered no help in verifying what my secondary had confirmed. Our secondary confirmed they would let them bill directly and that there is question on the actual claim when first submitted by the provider which asks if they accept Medicare, once they check that they don't accept Medicare it would get processed without delay. I was directed to the billing supervisor who I believe doesn't know her job either despite making sure I knew she did her job for 20 some years. The billing supervisor was rude and said they would not bill the secondary only to have to wait for the denial from Medicare. My insurance said and i quote "if they do billing they should know about checking the box stating they don't accept Medicare therefore no delay in payment." Its sad to be dealing with such dismissive staff. Over the last 30 years of handling appointments and our insurance for our family, I have never encountered a more rude, lazy, dismissive attitude especially for a mental health facility. I also worked for 25 years in a customer service environment and loved helping customers going above and beyond at times. Needless to say we will go elsewhere for help, can't get past the office staff sadly.

Suiter Robert L PHD

Suiter Robert L PHD

(21 reviews)

Back in the early 2000s, we were court ordered to get evaluated by Dr. Suitor. For a second meeting…read moreincluding mom and daughter, I drove from Los Angeles to Riverside in July for the appointment. My daughter was 5. I left work early. Traffic was horrific. When we arrived at the office, the shades were drawn and nobody answered to our knocking. I saw movement inside and thought I was early so we walked around in the sun and heat without water or food for an hour and a half. Finally after frantically knocking at the windows, Dr. Suitor came out. "Didn't you get our call?" He sent us away with some gift certificates for Cocos.

Dr Suiter (hoping he isn't in practice anymore) has ruined so many families in San Bernardino, I am…read morenot sure how he got to be so prominent. After 30 hours of testing and interviews he still didn't understand what was happening. Then thought he would be a King Solomon and have a ruling similar to cutting the baby in half. For years the Courts followed his recommendations like he had written the Divorcing Family Bible. It would be heresy to not follow Dr Suite. Later I had to go back to family court, the ruling he had made things worse, we were directed to the Court's attorney that was assigned to represent the kids. So they had their own attorney assigned by the court. A very good idea for the kids. In 15 mins and only 2 questions for me, (I was the last interviewed by him) he said he was done, he knew what needed to be done. I spent weeks at Dr. Suites and this attorney asked me 2 Qs and was done! I told him I was not happy and this was an important issue for me and my kids, for their future! He said, it wasn't hard to see I should be getting the kids, their mom was slick, but a case like ours was easy and doesn't take very long to figure out. Weeks with Dr. Suite and got some stupid order, 15 mins with an attorney and the problem got solved. I wind up with custody, but the damage from Dr. Suiter and the years of fighting has damaged my kids. The oldest is 38 now, didn't figure out life issues until he was 30. The others are still working on issues they should not have had to deal with. While it is not be fair to blame all the problems on Dr. Suiter, I can say he did not solve one problem for my kids - only made them worse. If you are in a custody battle, listen to this. The damage that fight will cause to the kids will shape the rest of their lives - and not in a good way! While I thought that would be the case, living it was & is terrible. Unfortunately for me and the kids the old saying, "It takes 2 to fight" is not always the case and did not apply for our family. For us it was "It takes two to get along!" Sadly, one of us did not want to get along and a professional like Dr Suiter should have been able to spot that. Maybe not in 15 minutes, but in 30 minutes, yeah. The attorney was Carroll Lawson in Redlands, unfortunately, Carrol died. He was a police detective that got his law degree to help kids and families. While he was an attorney, I am sure he did a lot of helping, sorry he left us.

NeuroChamp - psychologists - Updated May 2026

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