Dear Sir, Madame,
I am writing to express my strong dissatisfaction with terrible behaviour and ruddiness of your 2 staffs (especially with the shortest one in the attached picture), who are working today in the Outlet shop of Neuhaus Vlezenbeek, Postweg 2, 1602 Sint-Pieters-Leeuw, Belgium.
I visited this shop today with my colleagues from the Ministry of Foreign Affairs of my country (from Asia) and from our Embassy. We bought 9 boxes of pralines and 1 bag of chocolate, so in total 10 pieces.
As usual, your shop set at a table with 1 kg boxes of pralines, offering to sample of chocolates until the customers decides what to buy. I am like other customers circled around the table and sampled the pralines. I did not know that, I should throw the rest of mine bitten chocolates in the rubbish bin of your store!... I put rest the 4 bitten pralines in my handkerchief and then put it in my pocket at the counter, in order to receive our purchases.
Your staff at the counter requested me to bottom up my pockets, when he received the payment from us!... I was very shamed from colleagues and from other people, who are standing in the clue that time...
I explained to your staff at the counter that, it is just bitten chocolates, I did know that, I should left it in the shop!... But he said that, "my colleague said to me that you are putting the pralines in the handkerchief..?!"...
I took the handkerchief with four bitten pralines from my pocket and handed over it to your staff. Then I put these bitten staffs to the rubbish bin at the counter...
...I am very deeply offended by the behaviour of your staff in your store today!... It very pity that negative employee attitudes and unprofessional behaviour of your staff (especially shortest one) poison the image of famous Neuhaus brand and wonderful store atmosphere....
...Now I am afraid to visit this shop again...Maybe somebody of this store will again put me in awkward situation...
I will never visit your store again! And maybe I will never buy Neuhaus chocolate.
The photo of your staffs is attached.
Sincerely yours,
D.J
Diplomat
Embassy of .... in Brussels
Belgium
2017-02-01 read more