Extremely poor customer service. I've been having trouble for some time with Internet in the evening hours (very low speed or no connection at all). After finally having enough, I called to cancel the service. It was a holiday weekend (New Years), so I had to leave a message. I was finally contacted on the 5th and was told that I would not be given a refund for the month, which started on the 1st. I explained the trouble and that I called to cancel on the 2nd. Was again told "we don't give refunds, the problem is not us". If you are looking for Internet service providers, I highly recommend looking elsewhere. read more