Wow I'm completely satisfied. I've had my air ducts cleaned before but this experience was like no…read moreother. The pricing was transparent and started with an inspection and services began immediately. I was informed throughout the entire process tooo. I also got to see my vents and learned a lot about my home and maintenance. Additionally I was able to see before and after photos. The work that vent pro does can not compre to that of other companies.

If I could give 10 stars I would! The impression I got from this company started with how they…read moreanswered the phone and handled my appointment scheduling. Very considerate and worked with my schedule as needed. Then when Josh and Joe showed up the customer service continued! Very professional, personable, friendly and respectful. They did a great job and were able to show me the before and after videos. Josh also gave some great advice about different aspects of the home and it's ventilation. Overall great locally owned business and I'd highly recommend them if you want the work done for a fair price and done right the first time!

Had JL out for an exhausted fan quote and also cleaned our furnace out prior to a move in. Friendly…read morebut informative. Fair priced. Communication was good.

Fast and friendly pricing was reasonable if I need work in the future, I'll hire them againread more

Walk-through estimate and clean ducts 10 days later. John is friendly and professional, he…read moreprovided before and after photos as he worked through the house. Our home is fresh and clean as John removed a roll of masking tape and a Casey's napkin, in addition to the dust and small debris from construction. This service is fairly priced and will make a difference in your home.

John was very prompt at returning my phone call and getting my house on the schedule. I appreciate…read morehis discount for veterans and will happily contact him for any future needs

(Updated) We had some sewage water back up in our basement that flooded the floor of our basement…read morebathroom. We needed to pull up the basement tile, pull the toilet and sink, and sterilize the area that had been contaminated. Servpro gave us what we considered to be a reasonable itemized estimate of $750 to do the entire job, so we had them do it. As near as I can tell, they did a decent job of pulling apart our bathroom and sterilizing the area. There were 3 things that left me dissatisfied. First, we thought the estimated fee, $750, covered the whole project including putting the bathroom (toilet, sink and vanity) back together. But Servpro considers that a separate project. So we were shocked when we got another itemized estimate from them to put the bathroom back together for $3600! We thought that was outrageous so, we found another company to put the bathroom back together for under $400 - far less than the price Servpro quoted us. The 2nd issue was that the bill was $850, more than $100 above what they quoted me. I spoke to a nice woman in their billing department and said I had some questions about the itemized bill. There were some items on the bill that I didn't think belonged there. This brings us to the 3rd issue. The woman at Servpro told me that the person in charge of our project would call me back the next day and we could discuss the questions I had about the bill. Nobody called me the next day, or even the next week. Eventually I saw the futility of the situation and just paid the bill - which I'm sure is what they were hoping I'd do. I felt it was, to say the least, a questionable business practice to tell us the fee for the job was $750 but that was literally for only half the job. And then they tell us the rest of the job is $3600. And when I wanted to discuss the bill with them, I never heard back. If this experience is any guide, I cannot recommend Servpro.

I would like to thank Mikey for his professionalism, kindness and great job in removing the MD and…read moredampness from my basement...

Owen and Dakota came out and did a great job, quickly and efficiently. I do not think the vents had…read morebeen cleaned since we moved in 45 years ago! It is so nice to have the heat come on and not smell dust, etc.

We hired this company to clean our carpets and unfortunately had an extremely disappointing…read moreexperience. The carpets were not cleaned properly, and the odor we specifically asked them to address remained, even after they charged us extra for a deodorizer. We contacted them twice afterward to request they come back out, and were told, in essence, that we just needed to deal with it. To make matters worse, we were incorrectly charged twice and had to go through the hassle of addressing the billing error. For the price we paid, we expected professionalism, quality service, and accountability. Instead, we received none of the above. We cannot recommend this company and would strongly suggest others look elsewhere for carpet cleaning services. We will be reporting to the BBB

They were great; we were getting out of a lease and needed to get the carpets cleaned…read moreprofessionally as part of our agreement with our property management company. They had done good work, on time, and met our budget, underpricing. Wouldn't consider another business for this service.

They were quite pleasant, especially the office lady and we're able to fit me in the same day I…read morecalled BUT........................ . it cost me over eighty dollars to clean one medium sized room and they weren't able to get ANY of the stains out. It was a collection of Pepsi spots, hairball remnants, and spilled light pink bottled hyvee water! (interesting party???) My neighbor got them out with oxygen cleaner from Auto Zone! The man didn't seem to have a clue as to how to pretreatment different stains. Nor did he move anything but just swiped around them. DON'T WASTE YOUR TIME AND MONEY WITH THEM!

I want to be fair and start by saying they are the only carpet cleaning company I have ever used…read more FOR YEARS. Only minor hiccups along the way that aren't worth the mention, because they always made it right. Those services I would give 5 stars. They have now changed. I believe with the new ownership it just isn't as good. Cleaning wise or customer service. I expected them early morning. I scheduled the appoint a few weeks out to make sure I got first morning. No show. I call. They have me down for afternoon. I HAVE NEVER AND WILL NEVER MAKE AFTERNOON APPOINTMENTS because I have small kids I can't keep off carpet. the cleanings aren't what they used to be and I didn't like the wait so it's time to move on.