In short This is very much a corporate showroom,…read morecookie-cuttered to match all the other ones as closely as possible. So what's to get into? It's clean and bright, spacious, plenty of parking. The big ding isn't on them, it's on the corporation that sets their pricing and so on. In long Yeah, I know better than to believe their commercials that say the phones you buy here are "on them," but it's still annoying. And, to that point, I'm dragging my feet on actually buying a phone here, even though a modest one would nudge my bill up just a few bucks a month. What I have been in for a few times over the years is exchanging cable gear and I think one phone repair. Often enough to know they're an acceptable option as far as I can tell. There was one time when I had questions about lowering our cable bill and the kid thought our appointment was done, so he kinda hustled me out. This is to their credit--you get those little auto-text surveys, and I let 'em know the kid kinda dropped the ball, though he was pleasant. A different manager called before the morning was over, apologized, said that was out of character for this kid, promised to coach him with our feedback, and got our bill down by like 10-15% (IIRC). This isn't the kinda thing that's really exciting, by any means. But ya gotta have a phone. And if ya like live sports broadcasts as much as I do, yer kinda stuck with a cable subscription. They try to do us a solid here and there, I guess. They've certainly gotten enough payments from me over the years.

I came and was told the wait was 20 minutes......after 50 minutes I am next. Do not come to this…read morelocation.

I am glad I came here to check. This year they came to put…read morefiber optics I guess for the whole street even though most of us were not signing up. They ruined my front garden. Had to tell them to please be careful with the trees as they didnt care at all. After all this damage was done, they keep showing up trying to make me change. That my internet is slower, more costly... I know I have copper cables and you know what? my internet never goes down. When I have issues I can easily chat with someone, no wait on a phone. I am kinda done with them coming back when I already told them I want nothing to do with it now. I pointed at my no soliciting sign today and they said "I thought we were friends". So out of place. Now that I have read most of the reviews I am glad I sent them off for a third time.

zippy put in their fiber optics in our neighborhood and then began the harassment…read moreI have had several mails several emails and now four people come to my door within the last three weeks All have been rude and dismissive I would never have zippy even if it were free I tried calling their customer service and was told to just ignore it

The Verizon Network is stellar. And the best way to experience it is using Patriot Mobile as your…read moreService Provider and choose the Verizon Network. Half the price and when you call Patriot Mobile anytime, someone answers eager to help.

Been going to this store for years. It's time to get new iPhone & recommended options for ear pods…read more(half deaf). Fast service the phone model that suits me and ear pods, approx price and no pressure or pushy sales so I can browse online, research to ensure it's best for me

Was on AT&T, switched to TMobile and couldn't be happier! Better reception, amazing perks with…read moretlife and saving a ton on my monthly plan. I tell everyone who hasn't already they need to make the switch too! Went in to the 196th store 3x now. Once about a year ago for initial set up, had great service, made sure I got all the discounts and rebates available to me. 2nd time popped in to get a cheap pay as you go line for a young nephew with an old basic Nokia phone we brought in, super quickly set it up for us, very friendly and only $15/mo! And 3rd time was today, popped in to return some home internet equipment, super easy process, friendly service.

We switched to T Mobile from 24 years with Verizon and could not be happier. Thank you John for all…read moreyour assistance in this transfer

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Alee was great! Helped us turn the mess the builder left us for a media cabinet into a clean well…read morerun network rack! He also did a great job installing our security cameras! All for a very reasonable price! Can't say enough good things. See the included before and after photos!

The customer service is perfect! Our sales representative Rosy is super knowledgeable and amazing…read more She was patient and helped with all of our needs. Highly recommended!

I had a very disappointing experience at this T-Mobile store. When I opened new service, the…read moreemployees told me the phones would be free. Based on what they told me, I signed up. Later, I found out I was being charged for the phones. What made it worse was how they handled the issue afterward. We went back to the store multiple times trying to get it resolved, and each time they promised they would fix it. They also told us to send an email, which we did. After all of that, nothing was fixed and no one followed up with us. I understand mistakes can happen, but misleading customers and then ignoring them afterward is unacceptable. This experience felt dishonest, unprofessional, and a complete waste of our time. I would not recommend this location based on my experience. Customers deserve clear information, honest service, and staff who follow through on what they promise.

On Nov 6, 2025, Astound's billing department advised me to purchase my own modem because their…read morerental equipment is ~8 years old and not compatible with modern Wi-Fi standards. Following Astound's own "Bring Your Own Modem" guidance, I purchased a Motorola MB8611. On Nov 19, 2025, I attempted to activate the MB8611. During calls at 8:47 AM and 9:48 AM, Astound's technicians failed to provision the modem. When I asked to revert to my rental modem, they initially failed to restore that as well. Although service eventually returned, it continued to drop intermittently for the next 24 hours (documented by a 7:45 PM call). On Nov 26, 2025, I purchased a second approved modem (Arris S34). During calls at 12:05 PM, 12:09 PM, and 12:21 PM, Astound again failed to activate it. Instead of addressing the outage, representatives insisted I first create a new online account and set security questions--even though I had no internet access at the time. After finally completing the account setup, I made additional calls at 1:10 PM and 1:18 PM, spending over two hours on the phone. I requested a technician for an immediate restoration of service with the rental modem. Astound accomplished neither. Representatives showed blatant lack technical knowledge (e.g., unfamiliar with basic networking terms like SNR or DHCP), making it impossible to perform proper diagnostics. When I asked to escalate to a supervisor, the request was refused. Astound scheduled the earliest technician visit for Dec 5--ten days later. I emphasized that I work from home and need stable connectivity, and I offered to pay extra for an earlier appointment. Astound refused. UPDATE: after writing complaints to FCC and BBB, I was contacted by a member of Astound "executive resolution team", who turned to be a capable technician. He told me that Astound tech support team made a typo while entering MAC address of my modem (5 times in a row?). Within 10 minutes my service was restored. Overall, it took only 2 weeks, about a dozen calls to Astound support, 2 official complaints, and a week without Internet service to do a basic equipment upgrade.

GARBAGE SERVICE, USELESS SUPPORT, OVERPRICED RATES. I never thought I'd hate someone more than…read moreComcast. I pay for 50 Mbps upload and get barely 9 or 10, as well as constant latency, packetloss, and random outages (brand new modem + router on my end). Any kind of streaming or online gaming varies from "tolerable" to "impossible." I've attached an image of my speed test as proof that I am in fact experiencing up to a half-second of connection delay. Their support was INFURIATINGLY bad. They sent technicians twice, and one of the times they BROKE the neighborhoods connection before leaving, so it was out all day until I called again to tell them what happened. They said they'd send another and did not, and when I asked about that, they started asking me how to fix the problem (as if that's my job). They reset my modem without telling me, while I was using the internet to talk to their tech support, then when I lost connection and couldn't respond they closed the conversation and made me start over. They've scheduled an appointment and then simply not shown up, leaving me to contact them again and try to set up another (and they make me wait another week or more for the next appointment opening). They say they have no way of reviewing past tech support so I had to explain this problem more than a dozen times (and am STILL going through this issue, and having to re-explain the entire thing every single time). They have called me three times at 6 AM just to tell me that an appointment scheduled two weeks in the future was canceled, then to tell me it was back on. I try to be as polite as possible with others, but if I could swear in google reviews I would be doing so right now. I don't think I have ever had such disrespectfully bad service in my life. On top of all that, our price has slowly climbed to over 200% what it started at (it "was" $70 per month, now it's $150 for this absolutely trash tier service and support). God help you if you rely on this company for anything, they are a landfill of incompetence. Edit: After seeing my review they asked me to email them with more information, and after I did they promised to "Reach out as soon as possible." It's been 9 days and I have not heard from them, nor have I seen any improvement. Everything any Astound representative has ever told me, so far, has been a flat out falsehood. This company is AWFUL.