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    Xfinity Store by Comcast - A lot of desks, but no helpers.   Come here if you like waiting.

    Xfinity Store by Comcast

    (87 reviews)

    In short This is very much a corporate showroom,…read morecookie-cuttered to match all the other ones as closely as possible. So what's to get into? It's clean and bright, spacious, plenty of parking. The big ding isn't on them, it's on the corporation that sets their pricing and so on. In long Yeah, I know better than to believe their commercials that say the phones you buy here are "on them," but it's still annoying. And, to that point, I'm dragging my feet on actually buying a phone here, even though a modest one would nudge my bill up just a few bucks a month. What I have been in for a few times over the years is exchanging cable gear and I think one phone repair. Often enough to know they're an acceptable option as far as I can tell. There was one time when I had questions about lowering our cable bill and the kid thought our appointment was done, so he kinda hustled me out. This is to their credit--you get those little auto-text surveys, and I let 'em know the kid kinda dropped the ball, though he was pleasant. A different manager called before the morning was over, apologized, said that was out of character for this kid, promised to coach him with our feedback, and got our bill down by like 10-15% (IIRC). This isn't the kinda thing that's really exciting, by any means. But ya gotta have a phone. And if ya like live sports broadcasts as much as I do, yer kinda stuck with a cable subscription. They try to do us a solid here and there, I guess. They've certainly gotten enough payments from me over the years.

    I came and was told the wait was 20 minutes......after 50 minutes I am next. Do not come to this…read morelocation.

    HiTek Telecom - Where the mounting of the Unifi switches went. Looks super professional!

    HiTek Telecom

    (40 reviews)

    TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

    Alee was great! Helped us turn the mess the builder left us for a media cabinet into a clean well…read morerun network rack! He also did a great job installing our security cameras! All for a very reasonable price! Can't say enough good things. See the included before and after photos!

    Wave Broadband - The cold, desolate night.

    Wave Broadband

    (681 reviews)

    On Nov 6, 2025, Astound's billing department advised me to purchase my own modem because their…read morerental equipment is ~8 years old and not compatible with modern Wi-Fi standards. Following Astound's own "Bring Your Own Modem" guidance, I purchased a Motorola MB8611. On Nov 19, 2025, I attempted to activate the MB8611. During calls at 8:47 AM and 9:48 AM, Astound's technicians failed to provision the modem. When I asked to revert to my rental modem, they initially failed to restore that as well. Although service eventually returned, it continued to drop intermittently for the next 24 hours (documented by a 7:45 PM call). On Nov 26, 2025, I purchased a second approved modem (Arris S34). During calls at 12:05 PM, 12:09 PM, and 12:21 PM, Astound again failed to activate it. Instead of addressing the outage, representatives insisted I first create a new online account and set security questions--even though I had no internet access at the time. After finally completing the account setup, I made additional calls at 1:10 PM and 1:18 PM, spending over two hours on the phone. I requested a technician for an immediate restoration of service with the rental modem. Astound accomplished neither. Representatives showed blatant lack technical knowledge (e.g., unfamiliar with basic networking terms like SNR or DHCP), making it impossible to perform proper diagnostics. When I asked to escalate to a supervisor, the request was refused. Astound scheduled the earliest technician visit for Dec 5--ten days later. I emphasized that I work from home and need stable connectivity, and I offered to pay extra for an earlier appointment. Astound refused. UPDATE: after writing complaints to FCC and BBB, I was contacted by a member of Astound "executive resolution team", who turned to be a capable technician. He told me that Astound tech support team made a typo while entering MAC address of my modem (5 times in a row?). Within 10 minutes my service was restored. Overall, it took only 2 weeks, about a dozen calls to Astound support, 2 official complaints, and a week without Internet service to do a basic equipment upgrade.

    GARBAGE SERVICE, USELESS SUPPORT, OVERPRICED RATES. I never thought I'd hate someone more than…read moreComcast. I pay for 50 Mbps upload and get barely 9 or 10, as well as constant latency, packetloss, and random outages (brand new modem + router on my end). Any kind of streaming or online gaming varies from "tolerable" to "impossible." I've attached an image of my speed test as proof that I am in fact experiencing up to a half-second of connection delay. Their support was INFURIATINGLY bad. They sent technicians twice, and one of the times they BROKE the neighborhoods connection before leaving, so it was out all day until I called again to tell them what happened. They said they'd send another and did not, and when I asked about that, they started asking me how to fix the problem (as if that's my job). They reset my modem without telling me, while I was using the internet to talk to their tech support, then when I lost connection and couldn't respond they closed the conversation and made me start over. They've scheduled an appointment and then simply not shown up, leaving me to contact them again and try to set up another (and they make me wait another week or more for the next appointment opening). They say they have no way of reviewing past tech support so I had to explain this problem more than a dozen times (and am STILL going through this issue, and having to re-explain the entire thing every single time). They have called me three times at 6 AM just to tell me that an appointment scheduled two weeks in the future was canceled, then to tell me it was back on. I try to be as polite as possible with others, but if I could swear in google reviews I would be doing so right now. I don't think I have ever had such disrespectfully bad service in my life. On top of all that, our price has slowly climbed to over 200% what it started at (it "was" $70 per month, now it's $150 for this absolutely trash tier service and support). God help you if you rely on this company for anything, they are a landfill of incompetence. Edit: After seeing my review they asked me to email them with more information, and after I did they promised to "Reach out as soon as possible." It's been 9 days and I have not heard from them, nor have I seen any improvement. Everything any Astound representative has ever told me, so far, has been a flat out falsehood. This company is AWFUL.

    Netriver - isps - Updated May 2026

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