TJ the Budtender in Faanklin was probably one of the most knowledgable, professional, bud guides I've met in the 13 years as a medical card holder. He knew history, politics (NO ON 8!), and media better than any other dispensary in the state I remember when NETA opened on day 1 in both Brookline and Franklin. Plus day 1 in Northampton in 2018. Great selection, prices and specials. Best of all he had no piercings or visible tats. As an OG from the 60's it's nice to have a conversation with a mature young man! read more

NETA used to be the best dispensary in Western Mass. Then they got greedier than they were. Their bud sucks. And they have increased their prices on everything. read more

Love this shop Got my medical card in 2020 & have been a loyal customer to this place since it opened up .This is my #1 "go to " !!!!! (And we know there's a lot of pot shops out there) They have the friendliest employees who are very helpful & knowledgeable & they also have great pot deals!! Love when they do the " 10 pre rolls for $40 Gotta go here if you never have ! read more

Excellent sales for med patients!! I have never been disappointed with anything I had from there. It's the only place I go.

I really enjoy ordering from NETA. They have the best deals, the best strains and the best staff in the business. read more

This place is fast cannabis at its worst. Terrible service and product. Just an in-and out cash grab

Their selection is limited and the buds not all that. Mainly the Love Triangle strand which they don't seem to have anymore. Lady with glasses is rude a bit , other stocky guy whole face turns red when I come in and he walks away every single time. Never one time has he acknowledged me and said hi or smiled in my direction. I no longer shop there and it was my go to when I fist got my medical card. Lost a customer ! read more

Looking back on 2020, the experience here when passing through and picking up some wares, really sticks out in a positive way. I really appreciated how carefully and safely they went about the process, ensuring the quickest and most safest experience for both the employees and customers. S/o to them and I surely recommend a stop here and a stay overnight in town here or the general area if your looking to immerse yourself in the legal marijuana culture in Massachusetts. read more

NETA New England Treatment Access - Cannabis Clinics Near Me - Northampton, Massachusetts

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Having been a Medical customer since NETA opened, I LOVED the original owner's customer service attitude. It helped me through a traumatic time, when nothing else did. Then it was bought out. Gone were the choices for Indica sleep patients like me, the brownies had been amazingly good. So I switched to capsules, wanting to lower my sugar intake (as all should). Upside 5 mg Indica capsules fit the bill and I bought a lot of them, the last time was March 30, 2022. Why so long ago? They no longer offer the product at any of the NETA shops in MA. When I wrote their customer service to ask, my first 4 emails were ignored. Then I got an automatic email asking how was customer service, to which I responded--not good. And asked again. Finally I got a response saying something about me being confused, that they sell Upside 25 mg Indica capsules. Ah, I wrote again to say--not what I asked. Clearly BIG Corporate pot companies no longer wish to help Medical patients. It's all recreational. Lousy operation. read more

The receptionist was rude. The guy at the counter was rude everybody seemed to be in a bad mood

I was misgendered by the security person out front before I even walked in the door, so that's great. Retrain your staff, folks. There's no need to "sir" anyone, especially someone with boobs, regardless of what's on their ID. And in Northampton of all places Go to INSA in Springfield. I've never been mistreated there. read more

Used to be a good place, but since being sold to Surterra Wellness (a Georgia/Florida marijuana company), quality has gone sharply downhill. What was a friendly and helpful experience is now a bewildering affair. Find a locally-owned place! read more

Man, life has changed. Suddenly: 1. There are stores (in MA) where I can purchase marijuana legally. 2. I've reached the stage in my life where I buy marijuana for other people, and not myself. (Not that there was ever a stage where I bought it for myself. That would've been illegal.) I was in the market for some edibles to make certain folks in my life more comfortable in their ill state (and sure, also to make some of my friends higher than their usual state as long as I was in the 'hood), and NETA has a decent selection. They have candies, and chocolates, and tinctures, and more. It's been a while since I purchased any edibles, but they seem to have it down now. The chocolate bars come in little 5 mg squares that are perfect for someone a bit hesitant to try it at all, and trying to figure out the correct dosage. The tinctures are 1 mg per droplet (and faster acting for quicker relief), if you want to start even slower. This is a way better system than eating a quarter of a cookie in Amsterdam and seeing what happens. They seem to have a comprehensive menu (you can order ahead to cut down on the wait time too), and the lady I spoke with was nice, and fairly knowledgable. There is a bit of a cattle herding feel from the guy checking your ID to the line you're shuffled into, but at least the Trader Joes-esque system of many different registers moves quickly. It doesn't feel like an intimate experience, but it beats heading into Crown Heights and hoping not to get robbed like I used to do when we were kids. Or what I imagine other people might've done if they were willing to break the law. read more

Lost my medical card so I started doing recreational you want a sticker shock try it out you go to recreational you start to tend to be thankful for medical cards because of the taxes and by the way why two cannabis taxes that I'm not understanding for 16 5 I paid $31% taxes WTF surprise is true luxury is read more

I'm not a pot connoisseur. But I know people that are - especially when it comes to edibles. Those edible-expert folks visited NETA last week and purchased a few items - including a particular chocolate bar - that they raved about. The chocolate "actually tastes like chocolate and not skunky plant mixed with chocolate". That was the first part of the rave. The additional feedback was about how it made them feel - just chill...which is what they were looking for. Edibles notoriously take a while to get into one's system. So, for recreational users, patience is a virtue it seems. For medical use, I know folks that rely on vaping and/or smoking for more immediate relief. Regarding the plants sold here? I honestly can't compare it to anything since I'm really inexperienced. That said, we visited over the weekend during a lull - there wasn't a long line (it's usually cray cray) and it was nothing like we expected. It's a nice sized space with people behind the counters that can answer questions and help with whatever happens to be on the "menu" for the day. Yes - they hand you a printout of what's available (after they get your ID). It's not like a convenience store that one can walk around and shop in. I thought the staff was awesome and I love the concept. NETA started as a medical-marijuana only shop and opened to the general public in November of 2018 once it was legalized in Massachusetts. The stuff on the menu wasn't cheap, but it didn't seem ridiculous. A few other things - no photography inside, you'll show ID multiple times and payment options are only cash, debit card (with a pin #) and credit card (with a pin #). Remember - crossing state lines with product is not a good idea since it's still not legal everywhere. I hope that NY gets its act together and legalizes bud soon. read more

Alright y'all, listen up, because I've just about had it with these reviews. All the same "This place is bulls***, I could get better weed from blah blah blah." Or, even better, "Out in California you get blah blah blah for way cheaper and there's a better selection". If you really think you get better bud from your cousins girlfriends best friends old barber....THEN BY ALL MEANS PLEASE GO BUY IT FROM THEM IN A DIMLY LIT PARKING LOT AND STOP TAKING UP SPACE IN THIS PLACE'S LINE. And if you are going to come to Massachusetts with it's entirely new legalized marijuana legislation, limited locations of recreational marijuana sale, and even more limited selection, and compare it to CALIFORNIA....just get outta here. The line is very often insanely long, yes. Order ahead online, it can be quite helpful. Take a moment to look at their "rush" times on Google and plan your trip accordingly, don't show up at 5pm on a Friday when everyone and their pet ant have shown up to collect their goodies and be shocked when you're forced to wait in line for an hour. We're all excited to be buying medical grade stuff, and there are few places to do so....so guess what, we all have to wait our turn. If you complain that their products or flower are low quality and post crap blurry photos of them, I would say that is completely incorrect and show you the fantastic product I have purchased. If you complain that the staff if rude or unhelpful, I would say that couldn't be farther from the truth. If you complain that they are too limited on amount you can purchase, I would say they are restricted by legal limitations outside of their control and have to prioritize patients first, which both make sense. Order ahead online for one order, pick up, then hop in line and order again. The limitations are set based on visit, not on a daily basis, the only thing to keep in mind is the quantity you are traveling with when you leave. I've purchased 15+ vape cartridges, 8+ edible products, flower, prerolls, and kief. One vape cartridge had a issue because of the metal used for the fuse, this issue has already been identified and fixed by NETA, and they replaced it for me in the most professional and polite way possible. That, and the understandably limited parking, are literally the only criticisms I can think of. Can't wait to see how NETA expands as things progress! read more

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Always courteous. Excellent selection. Indica edibles for sleeping WORK! Clean environment, easy access from Rte 91.

It's fine. Kind of an annoying process to get in and out and everyone looks miserable. Maybe I went on a bad day, but I don't like the vibe. Product was good and MA pricing is all the same. Not my favorite spot. read more

Great prices,great store with great employees and they always have the best deals . Also having the best flower around

Been coming here over a year. Bought a bunch of different things this last trip. Of the two pre rolls I bought, one was barely half the size of a pre roll and the top of the paper it was rolled in was torn all the way around. I come to this place because I thought it was secure. What's the point of coming to this place when stuff like this is happening? I will not be supporting this establishment any longer. read more

NETA New England Treatment Access - Only HALF of the pre roll I paid for - Cannabis Clinics Near Me - Northampton, Massachusetts

Way over Priced Stopped in to pick up some cones on my way home, Neta's price for a six pack of cones was more than double what they regularly retail for they are also vert unapologetic about it read more

Faulty Products 10 out of 10 thc cartridges didn't work, but they wouldn't accept a return. I bought 10 cartridges as a medical patient and none of them work. The product won't even come out of the cartridge and couldn't be used in any way. I have tried everything I can do to make them work but nothing has worked. I went to the store and they acknowledged that the cartridges don't work but would only replace 3, because they have to destroy what is returned and can't resell it. This means that the only reason they aren't taking back FAULTY MEDICINE is because of the cost. I have bought many cartridges and I have never had dispensary cartridges that gunked up and became useless after just two hits. They acknowledge that they sold me trash but are refusing to do anything, and are calling themselves a "MEDICAL DISPENSARY." DO NOT WASTE YOUR MONEY HERE IT IS A SCAM. I want to reiterate that I have bought cartridges from various dispensaries (in various states even) and have never had this issue happen this badly and this consistently. This was my first time being sold an obviously faulty product and I am shocked at their response. This is medicine for some people and they are selling items that don't work. read more

Okay I I think I am all done here. NETA isn't even trying anymore. For the love of God, on a Monday night in February, they had two strains of flower available... Two. What great customer service to hand your clientele, some of whom have traveled basically an hour to get here, a menu with at least 5 available strains, only to be told that there are two available when you get to the counter. Again. Two strains. I can hear California and Washington laughing in the background. I visited tonight for my second time, but my first in a long time, optimistic, hopeful that the business was starting to mature and flourish in a state with legal recreational marijuana... And it's only getting worse. And the prices are still outrageous. It's eminently clear: it's time to just get my medical card in Connecticut and buy local. Or just get it off the street. Not worth more than a 15 minute drive. read more

I'd been a customer since '16 but recently stopped using NETA. I got tired of buying low grade cannabis advertised and priced as premium. Too often I'd find I just spent $160 on a 1/2 oz. that is almost completely dry, smells moldy and taste horrible. Not sure what happened with NETA but I've had enough of getting burned. read more

Fire gas cured resin dabs. Good stuff! I got Lava Breath it was bussin. High as balls and good price.

I love the place. They have great stuff and it's very clean and the sales people are nice and well educated. I wish the place where you leave had hand sanitizer and I wish the place where you leave and then walk right through the huge line was taped off. read more

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They used to be the best dispensary but they don't even give new card holders discounts if they are after 30 days. Crappy. Never going again

My experience here was pretty good. I like the products they offer and their set up to get it seems organized. The line was long but went pretty quickly. When I pulled up and saw police directing traffic I got scared but it was actually great. The only bad thing was how loud it was inside. I couldn't hear my check out lady talking to me and she didn't seem super knowledgeable on products. But I would still return. read more

NETA New England Treatment Access - Inside - Cannabis Clinics Near Me - Northampton, Massachusetts

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What can I say the place is a very nice place I enjoy most of the staff and know a few by first name and they also know me. I go there at least 3-4 times a week for there dose cubes. I enjoy going there read more

NETA New England Treatment Access - Stash spot - Cannabis Clinics Near Me - Northampton, Massachusetts

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Once again, NETA has proved to be amazing! This location is not as busy as the one near Boston. We literally walked up to the counter with no wait time. Our cashier was super knowledgeable and informed us on new products and products we have never used before. This time around, I bought the THC drops and boy, are those strong! I put about 6 drops into juice and it hits hard (also, no flavor when put in juice. I made the mistake of putting it in Mountain Dew and it was nasty). Everything has been great so far. NETA and Insa are now my go-to dispensaries because they're so close to each other and it's not a far drive from where I am. read more

This place is great. Yeah, it's more expensive than buying from your friend or dealer but if you don't have that option, anything is better than nothing. Being able to walk right into a building and leave with multiple strains, joints, gummies, candy, lozenges, vapes, and concentrates is great. Everyone is super friendly and knowledgeable. When we got there we were behind 15 to 20 people but they have 7 or 8 registers so we didn't wait very long at all. I was worried I wouldn't know what I wanted to order by the time I got to the front, especially since I was a little toasty already. Yes there's a limit to what you can buy, however you can go home, drop off your treasure and then return for more. All in all we had an amazing experience and I cant wait to taste my chocolate bar!! read more

NETA New England Treatment Access - Jackpot - Cannabis Clinics Near Me - Northampton, Massachusetts

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Let me preface this by saying I spoke with someone over the phone before visiting and they were very friendly and helpful as were the employees in the store. No qualms with the employees or service. Unfortunately the product is ludicrously overpriced and of sub par quality. For a recreational customer it's $50 an 1/8- with tax we are paying $60 an 1/8. That's $480 an ounce. Not that you can even buy an ounce as a recreational user.. It's 1/8 flower max per transaction. Technically you could wait in line again and buy another 1/8.. but why bother when it is so insanely overpriced? Even if it was the best weed on the planet it would hardly be worth that price. I tried the Bruce Banner, Flo OG and Ghost Train Haze. The Bruce Banner was delicious, quality bud- but still not worth what it costs. The Flo and Ghost Train were AWFUL. I legitimately disliked those two strains and would have been unhappy paying $30 an 1/8 let alone twice that. The Ghost Train Haze has a citrusy, "Jack Herer" smell to it; unfortunately it doesn't translate to flavor when smoked or vaped. Tastes awful. On top of that the Ghost Train has partially developed seeds within the buds. This is indicative of herm plants and just plain careless/amateurish growing. It makes for an even more truly unpleasant smoke when one of those pre seeds burns. Going strictly by cost to quality ratio on flowers this place would get less than 1 star. read more

NETA New England Treatment Access - Ghost Train Haze has partially developed seeds within the buds. - Cannabis Clinics Near Me - Northampton, Massachusetts

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The "treatment" here must mean "royal treatment" because that's what we received once we were in the place, which reminds me of a Jared jewelers in appearance and the manner in which one is served. On this occasion -- Bastille Day -- we were helped (though "guided" would be more appropriate) by Betty, who was as knowledgeable as she is tattooed, which is to say, plenty. She kindly and patiently explained the ins and outs of sativa vs. indica, the various strains of kush and their respective potential effects, etc., while also giving us an ad hoc primer on Massachusetts cannabis laws. I have yet to smoke any of the pre-rolled joints, or inhale any of the bowl-ready kush we purchased, but the customer service has already imparted a "contact high" of sorts. Cash only, but there are police nearby directing traffic, and the facility itself seems extremely secure. The neighborhood is a bit gentrified from my days in the Pioneer Valley (30 years ago!), so anyone should feel secure scoring their spliff here. read more

I've purchased the distillate numerous times. $95. And you'll NEVER get more than 2/3 of the syringe. The cheap plastic gadget its packaged in always stops with 1/3 left. You'll waste a fortune at this place for a bunch of low quality crap. The apex prefilled carts are garbage too. read more

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This place isn't doing what it once was. I'm starting to become frustrated coming here. The staff is starting to become less and less interactive and the limits are ridiculous. Go to Lowell if possible. PatriotCare read more

This is a very structured establishment. You have to stand in line at the front entrance, get your ID checked, and be ushered into the building, where you stand in another line. The interior almost functions like a bank, where you stand in line and wait until one of the "tellers" or consultants are available at their "window." There is no browsing freely or openly. You consult with the consultant, who checks your ID again before finalizing any purchase. You are then directed to exit out of a door that is different and not located near the entrance door. The consultants are knowledgeable and nice; however, they do seem to rush you, as they are busy and get a ton of patrons. As for product, they offer a large variety of different forms, from cooking oil to suppositories! read more

Checked this place out en route to Vermont for a mini vacation. Glad we stopped by. Very organized, and the staff is extremely helpful and considerate. We preordered from their website just before leaving home, and it was a short line outside their door when we got there. The walk-in line was going out the door, but it moved rather quickly. Organization is key in running an establishment as this. We will definitely be back in the near future! read more

Well, was in town for a wedding and our hotel was x the street. The wedding goers were shopping so I joined. 20 minute efficient line and inside, super knowledgable professionals. I asked for a sleep/anxiety remedy to help those nights when my thoughts were in rampage mode. Chose a CBD non THC and thought the price was fair. Very professional operation. I was humbled to see a Vietnam Vet and other medically involved folks, shopping for their treatments. I am proud to be from a progressive state that respects choices for alternate healing. As far as recreational use, no judgement, go for it. Will report how my remedy works. read more

Terrible weed. I'm absolutely shocked anyone would find this stuff passable. They appear to destroy it with some sort of flash-drying, which gives the flower this sort of "astronaut ice cream" crumble, with as much flavor as a burned sheet of paper. Smells like green hay that was stored near 'real' weed. Let's talk potency, too: $50 for an eighth called "FACEWRECK". Ripoff. I've been higher smoking stems and seeds during those lean years back in high school. "Facewreck"?!. Please. I call shenanigans on their whole operation. There's NO WAY you'd ever sell this garbage out west, much less to anyone familiar with proper cannabis. NETA engages in dishonest product labeling, taking advantage of credulous newbies and overly-enthused stoners alike. I wouldn't have a problem if they advertised "low THC for now, the real s**t is coming soon!" I see no reason to ever return, until they can compete with quality cannabis. What they sell now is absolute garbage. Amateur hour green schwag. read more

I've been here a couple of times, my first experience was adequate, however, my experience yesterday was terrible, and I would not return to this dispensary again. I drove a long distance to get here, and it was a HUGE disappointment ... Here's why I feel this way: I didn't like being herded like cattle as I waited in the long line for a turn to go up to the counter to buy product. Outside they could offer a heated waiting area/tent during the winter months or offer restaurant style pagers or offer to text people while they wait in their warm cars. It just takes a bit of caring to do this. I do understand you can order ahead if youknow what you want but I like to discuss the options and products since I'm not familiar with all the options. I'm also considering getting a medical card to avoid the 20% Tax in the future. I understand that could cost upwards of $150.00. I found the product menu limited and confusing because they had both medical & recreational products on the same menu. And, many items were only available to medical users. They need to have two separate menus to prevent this confusion. The woman who waited on me was impatient and did not take time to explain things on the menu and what they had in stock and what they were out of, she was a poor listener and stock levels were very low on many of there offerings on the menu. The acoustics in this place are very POOR because of the high ceilings, the clerks are closely stationed all speaking loudly so you can hear everyones conversations. There is no sense of privacy or personal space. I was elbow to elbow with the customer next to me. I could barely hear what my clerk was saying with all the competing voices, add to that some LOUD music blaring from the speakers above and yet another layer of noise from the metal exit door that kept slamming closed with a loud BANG and it was sensory overload to an INSANE LEVEL...Try asking questions, to hear a response to make decisions and choices. I just HATED that part of my experience and won't do it again. I'm not an expert, but prices seemed high to me: single rolled joints are $12.00 ea. and you can only buy 3 at a time. Vape cartridges are $60.00. I'm going to look for an alternative place that offers a better customer experience. read more