We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

Technicians ALWAYS know what to do. I love my Spa...and all the SERVICE PERSONNEL. are…read moreAMAZING Thanks for quick and expert response. Mrs Herron, DC

Fast and reliable service on my hot tub. Lucas knows spas and quickly resolved the problems. I…read morewould definitely use them again because I think it's an honest service.

I should have believed the other reviews. If everything…read moregoes right, expect your new hot tub to be delayed by days/weeks after the promised delivery date. I was told my hot tub was "on the truck" from the factory and would be delivered within two to three weeks, with an anticipated October delivery date. Late December, after I called to cancel my order because it had still not been delivered, it was located and delivered shortly thereafter. If anything goes wrong, buckle-up. My hot tub was delivered with a leak and broken LED lights. 18 months later, with no fewer than 10 trips to my house, each trip declared "fixed!", the hot tub still leaked and several LED lights remained broken. Is it too much to ask Premium Spas to fix a leaking tub with burned-out lights? Yes, it's too much to ask. The warranty crew at Premium Spas, led by Troy, who will proudly tell you he's got 20 years of hot-tub experience, is arrogantly incompetent. The longer the unfixed leaking issue continued, the more aggravated Troy (and Charlie, the owner, and Patti, Charlie's girlfriend who answers the phones) became with me. Why wouldn't I just deal with my leaking hot tub and leave them alone? After Troy was unable to fix the tub, he told Jacuzzi it couldn't be fixed (because he couldn't fix it) and they sent a replacement tub. I was charged an additional $750 because the replacement tub (same exact model) had increased in price. My choice was to keep a leaky tub or be charged another $750 for a replacement tub. Then Premium Spas fought with me over the electrical hookup over the replacement tub, in the exact same location of the original tub, needed "a few inches" of additional electrical wire to be reconnected. Earlier today, Charlie (the owner), told me he no longer "gives a f*ck."

We've purchased two hot tubs here so far. The sales team is wonderful, frieldly and they listen to…read morewhat you want to have/get. The service team is fast and responsive. The delivery team cleans up and doesn't leave a mess! Overall this is a great store. They have a great in-store selection and will work with you. I highly recommend them if you're in the market for a hottub!

$1871 later and my hot tub remains unserviceable. i'm done with this guy. Among other things, he…read morereplaced the heater and it started leaking within a year.

Bernardo is an experienced and excellent technician. We chatted about his impressive engineering…read moreand technical background, which became clear as he started to troubleshoot my hot tub. He identified a faulty relay switch (worked intermittently) that three other hot tub service providers could not find. He has great resources to find the parts, the correct OEM parts, and installed them quickly and without fail. He is kind and courteous. Top quality and service! Highly recommend. Post Script: it's worth mentioning that all repair and tech support companies charge a diagnostic/service call fee.

I've been a customer for 5 years. THE WHOLE STAFF is just so amazing. I look forward to going in…read moregetting my water tested and picking up what we need for our pool. Bob and Chelsea are simply wonderful and will take the time to help you with anything you need!! Makes me happy to support a local business!

I'm a long time customer for a reason. These folks are professional and extremely competent,…read moreworking both on my spa and now my pool. Despite being fully booked on the holiday weekend, provided expert guidance over the phone and after hours to get my pool pump running. Now that's service!

I have nothing but positive things to say about Countryside Pool Services. Our pool is officially…read morecomplete and the process was seamless. When we first met with Gina and Albert, I had an idea of what I wanted but Gina and Krystle really made our vision come to life. Gina has impecable taste in patio design, waterline tile, marker tile and plaster choices. Albert is quite possibly the hardest worker I've ever seen. He is always on the job site and is the first to correct any minor issues. His entire team busted their butts to start our pool in the dead of winter (even out here in snow) to get us swimming in April. When it comes to spending a large chuck of change, you really need to trust your pool builder. I can 100% say I trust Countryside Pool Services. Thank you, thank you, thank you!

This was my first season with Countryside after 30 years of pool services from various companies…read more I decided to try Countryside and wasn't disappointed. Their servicemen are knowledgeable, efficient and take their time servicing the pool each week. These are not college students, but men with years of experience. Nate and Jimmie could always handle anything that came up. The company's follow-up on any matter is excellent. The owner, Gina took care of two minor concerns I had and resolved them immediately. She also had a new pump installed on practically a moment's notice. She provides a nice touch of personal care for you. I recommend Countryside as a company who will provide you with a high level of service. I am happy I made the switch to their pool service! Jane T.