I was looking around for a good nail place and stumbled upon Neo Nails, which caught my eye because there was a lot of positive reviews online. I was online and filled out the booking form to which someone reached out to me via email to confirm the services and to finalize my appointment. I scheduled the UV GEL FRENCH. Disclaimer: the booking form is not a confirmed appointment until you hear back. Once you speak with a representative, a link will be sent to your phone via text message and a credit card will be needed to hold your appointment. And yes, that also means that if you are late to your appointment or last-minute cancel your appointment, you will be charged accordingly. The drive to the salon was easy, the area to turn into the plaza, wasn't cramped, in the parking lot was spacious enough, and most importantly, it was free! I just hate when you go to places and have to pay for parking when you're already paying for services, I'm a firm believer that store should validate. Anywho, once you enter the salon, you're met with bright lights in a spacious salon. There is the front desk where checking is super simple and I was taken back quickly, and they sent me up with Betty at the chair. Once I was seated, she asked me if there was anything that I wanted to drink, which is nice. Most of the time when I go to some places that should be offering this service, they don't even ask so it's nice when you don't have to be the one to ask them. Then, once I got my wine and tried to settle into the massage chair, she started getting to work on these dogs LOL. She was very good and thorough, and didn't overdo anything. Nails Salon, I feel like they're not careful, or they don't care, and then they'll literally grind the skin off your fingers and toes. The only con I have with this place is that the massage chairs are slightly confusing and difficult to use. I was like should it be this hard? Overall, efficient service, reasonably priced, and kind workers. I'd come back! read more

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My nails ruined very quick and they said it was my fault -got hard gel this are hard to ruin within a week yet they did

In a creepy strip center, and the front desk, girls could not have been more rude was told I needed to come back in three hours to get a nail fill when there must've been five ladies just sitting at their stations with NO CLIENTS And the prices were expensive. I'll just wait till I get back home. read more

Neo Nails Brickell - The front - Nail Salons Near Me - Miami, Florida

Visiting from LA and needed a mani pedi. I received great detail oriented service from Monica and all of the staff were extremely nice. The environment is premium feeling with lots of amenities. I recommend read more

We had appointment for all 3 we were brought in separately. Also they advertise facials and cannot do them while i see 2 employees lounging around outside. update owner called me and about bad review twice with excuses. Save your time if you dont want to get harassed read more

Myself and my boyfriend came here for a couples massage by Sandra and Esperanza. It was my boyfriend's first time getting a massage, and he was nervous at first but was so relaxed he was snoring by the end of it. Both masseuse's were professional and thorough. We have labor intensive jobs and they targeted problem areas without us even needing to explain. The price competitive given other Miami locations that claim to be high end. I feel like i got the most for my money here and was greeted by a very attentive staff. would highly recommend for a solo or couples experienc. read more

Amazing! My favorite salon. I get waxes. Massages. And always gel x manicures and a French gel pedicure

Did some research before choosing Neo Nails. I arrived late afternoon mid week without an appointment. The recepion kindly arranged for a manicure and pedicure. The manicure was as expected, efficient and well executed. The pedicure with another technician was done rapidly in about 20 minutes. While I appreciated the effort to get both done in order to work around other appointments, the experience at the price I'd paid, was not one I would return for again. read more

My boyfriend and I had been talking about getting engaged several months prior and with a trip to Europe planned over the holidays and questions about my ring size quenched, I decided it wise to get my nails done ahead of the trip just in case. I selected this location because I do not frequently get my nails done and a friend recommended this spot. I let the nail technician know about the potential engagement so she would hopefully take special care to make sure they were done correctly. I got the GelX and although they looked great when I walked out of the salon, the next day the polish on my thumb (on my left hand!) began to wrinkle and crack because it was cured improperly under the UV light. I live on Miami Beach and, because this was important to me, drove back to the salon to get it fixed before my trip. They did not remove the nail and replace it with a different nail, instead they filed the nail down, redid the polish and sent me on my way. I did not have an immediate problem with the fix, but not two days later the nail snapped because it had been filed down too thin. Unfortunately at this point I was already in Europe and going to the salon for a 3rd time was not an option. My boyfriend (now fiancé) ended up proposing on the trip and I had to hide my thumb in all our engagement photos. I requested a full refund from the salon as a fair way to mitigate the situation. They rebutted by offering me a $15 refund or for me to come in and have them fix the nail (I paid $92 dollars for the service). I have reached out to them twice now to explain that a $15 refund does not adequately address the inconvenience and distress caused by this situation and it is already too late for them to fix the problem, the engagement happened. I trusted this establishment to deliver a professional service, and unfortunately, this trust was not upheld. It is understandable that nails are a service done by humans and sometimes humans make mistakes, but it's important that an establishment is able to own up to their mistakes and remediate the concerns of their customers. Instead, they have stopped responding to my emails. Please read the bad reviews from this place, many of which are from the last two months and also state concerns about customer service. If you are willing to risk this salon messing up your nails and are comfortable with a lack of accountability, this is the spot for you, otherwise I would recommend taking your business elsewhere. read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida

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Luxury, comfort, and top-tier service all in one place! What can I say--this spot blew me away! The second I walked in, I was welcomed with warmth and elegance. The vibe is luxurious but not pretentious, and the staff? So friendly, professional, and genuinely attentive. Special love to Juliette, my nail tech. She was not only adorable and engaging but also incredibly thorough. I felt like I was catching up with a friend while getting pampered. She even offered me coffee (which was amazing, by the way!). This place really is a one-stop shop--they do it all. Nails, hair, beauty treatments--you name it. If you're looking to treat yourself or just need a self-care day, this is the place. Can't wait to return! read more

Dip and she was awesome. The quality was excellent and the vibe was very nice. I enjoyed myself. I have no complaints.

If you are looking for consistent high quality service, Neo nails is your spot. I am a regular here for my monthly gel mani with design and regular pedicure with Katy. Her designs are fabulous and she makes sure you are 100% satisfied before leaving. Booking is a breeze - just give them a call and they'll send you a text with confirmation. Super easy communication and a bonus loyalty program, you'll never need to go to another nail salon! read more

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Viviana is the best nail tech highly recommend she does an excellent job!! I love my manicure and pedicure ! read more

I have been coming to Neo Nails for many years. The service is always phenomenal. All of the nail techs are talented. This time I brought my daughter for mani/pedis. Her nail tech was Amber and she was patient and friendly. She was able to create my daughter's nail look perfectly. My nail tech was Lala who was equally friendly, talented, and nice. This is a full service nail salon that is clean, relaxing, but still has an upbeat and friendly atmosphere. Everyone is eager to help and they offer you water or fresh coffee or expresso. You do not feel rushed and it is worth the price to be pampered. Great service, they take appointments, and you can book online. They also take walk ins as well. I love that you feel welcome here and not like you are just another number. Thank you Neo Nails!! read more

Neo Nails Brickell - Pastel dream manicure - Nail Salons Near Me - Miami, Florida

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Last minute nail emergency appointment this place saved me and Mileidys did major surgery on my nails and was quick 100000/10

Profoundly disappointed. I have been coming here for a little over a year. I have nothing bad at all to say about my tech, Yanina. She's amazing. She's so sweet, she does great work. I just communicated with the salon (today is day 8 of my manicure) for a repair. I was told on July 10th that they'll repair manicures within 10 days. In my opinion - ABSOLUTELY worth it. Today I was told nope - it's 7 days, and we've seen your history and you've come in for quite a few repairs and we don't see how that's possible after 7 days. I told the person on the phone first of all, I've only come in 3 or 4 times for repairs within the past year (I come every 3-5 wks) and I don't come in for repairs at 7 days, it's more like 8-9 days when I get chips. I also said we'll agree to disagree but that doesn't seem like my fault. I am extremely careful with my nails. If I need to pick at plastic in order to open something, I won't do it in order to preserve my nails. The person on the phone said they'd honor it this time but I told her I wasn't interested. She suggested a different tech. No thanks - I don't think there's anything wrong at all with Yanina and her work. She does great work. I was willing to spend $70-$90 a month on chrome and art (my choice, nobody held me down and forced me to go with those upgrades) when I thought that if anything happened within 10 days, I'm covered. I've had manicures last 8 or 9 days before, and I've had some last 3 weeks. Apparently, the fact that I've come in 3 or 4 times for repairs in the past year now looks bad on me. I'm not willing to accept fault for that. Random other thing to mention - for almost every single appointment (let's say 8-10 out of approx 12 appointments), they called me to see if I could come in earlier. Maybe I'm annoyed easily but I found this pretty annoying/aggravating. More often than not, I make the appointment at the time I want. If I make my appointment for 5:30, no, I don't normally want to come in at 4:30 or 5. I made the appointment at xyz time because I wanted to come in at xyz time. I loved this salon for the year I went there. I'm very, very sad right now as I feel like I've lost part of my community in Yanina and the salon. I highly highly recommend Yanina if anyone reading this decides to go there. I just can't justify the price with how the policy is, and I don't feel comfortable returning to a business where I feel as though I was blamed for something. I don't think most people would. It was great while it lasted. read more

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I got a gel manicure and pedicure and was happy with how they turned out. My nail tech was very nice, professional, and efficient. The pedicure didn't include any massaging or hot towel wrap like most basic pedis I've gotten so that was a downside. The total came to $98 before tip. They were able to squeeze me in last minute so it was very convenient. They have a small parking lot in front of the store. read more

Neo Nails Brickell - Gel mani - Nail Salons Near Me - Miami, Florida

Elizabeth did my pedicure n she was the absolute best. I shower her what i wanted and i received jusy that. my leg massage was awesome and definitely needed for my patitas. she made sure i was well hydrated and offered champagne and wine first, i opted for water . i got the neo special and let me tell you. After the parafin you'll want to only come here for you nails in Miami!! read more

Neo Nails Brickell - Cute little nail shop not to far from near downtown Miami. I mean check out this wall of color! - Nail Salons Near Me - Miami, Florida

Was looking for a salon to get my nails done on a regular basis and saw amazing reviews here. My appointment was for 4pm and I was taken shortly after checking in. Yuliet was my nail tech and she was PHENOMENAL. These are the best nails I have ever gotten done! The receptionist was also very sweet and kind. I'm highly satisfied and will be coming back monthly. read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida

Atleta did an excellent job on my pedicure. Very clean and has parking which is a plus if you know Miami. read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida

Don't be fooled by all the 5-star reviews - they offer free retail products in exchange for 5-star ratings. I was a loyal client for over a year and referred friends and colleagues. I won't be returning. During a pedicure a few months ago, I was pricked by the nail tech. Shortly after, I developed toenail fungus for the first time in my life--it spread over several months. On my most recent visit, one of their own technicians noticed it and recommended I see a podiatrist. I contacted and emailed management on July 8th about this health concern. Their response was a generic copy-paste of their sterilization protocols with no apology, no acknowledgment of my situation, and no offer to investigate. Even after I followed up explaining this was a real health issue confirmed by their own staff, I received another impersonal response. I've now spent over $500 on podiatrist visits and treatment, and I'm still undergoing care. Toenail fungus takes about a year to fully heal. As a loyal customer, I expected basic empathy and accountability. Instead, I received defensive PR responses while dealing with a painful infection they likely caused. Deeply disappointing. read more

This is my first time at Neo Nails and it was a FANTASTIC experience! Mikaela did my acrylic gel full set mani and I would recommend her to anyone! Just by watching her & having a conversation with her you can tell That she's experienced. She was extremely patient with me as I was extremely indecisive on what I wanted and we had a great convo while she did my nails. The manager checked in on me and offered me a beverage. I wish I lived in Miami because this would be my new nail salon. You should definitely make it yours!! read more

Neo Nails Brickell - Electric purple with matte top coat! - Nail Salons Near Me - Miami, Florida

This was my first time here and I didn't have an appointment, but the gentleman at the front desk helped squeeze me in and it was so nice. Leidy did my cute pink apres manicure and she was so nice and we had a great conversation. She was super attentive and gave me good advice on how to take care of my nails at home. Although I was able to get my nails done, it was not the best nail work I've had done. read more

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Jenny did an outstanding job as I was visiting from NC! Definitely highly recommend when in Brickell section of Miami! read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida

Great work!! My nails look amazing. Very welcoming staff and I love my nails , the chairs are very nice

I typically don't write reviews but had to share my experience. I could be mistaken, but this is unfortunately the best nail salon in the brickell area - in terms of the services offered and variety of colors to choose from. However, I don't know if i've ever visited a salon that moves at more of a glacial pace. I made an appointment for a pedicure at 2 pm on a monday. Arrived at 1:45, it's now 2:28 and I'm still waiting for my service. Mind you, there are a total of MAYBE 5 customers here and multiple employees are walking around, on their phones, not with customers. They are usually slow every time I've been here, but this is an outstanding new record. read more

just now Had an amazing time with Betty. My precious place I was disappointed since they did the dip and made my nails very thick! Finally I find Betty and not only had a great time with her over wine, I couldn't be happier with my nails! Can't wait to come back in 3 weeks. read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida

I always ask for Arlety to do my nails! She does such an incredible job. She's patient, asks for feedback to make sure it's how I like, helps me pick out colors that go best with my skin tone, and does a diligent job with attention to detail. read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida

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Quick service nails were done super well. Would definitely go again and recommend to all of my friends and family read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida

Well this place apparently expects you to spend 3-6 hours here just for a set of dip nails and a pedicure. I had called ahead, made an appointment and said that I had to be out in an hour. They said that was fine. None of their nail techs know or understand English besides the front desk girl. When they started on the nails, they added a tip to one nail which looked so weird. When asked why they were not adding the other tips they said it's another service. They the. Said it would be another 2 hours to finish the service.. for a set of dip nails. We had a pedicure scheduled as well and since they don't do a pedicure and a manicure at the same time, that was going to take another hour at least. So we had to cancel the pedicure because we had another appointment to be at. When I went to check out, they wanted to charge for the one tip they put on, the removal of the tip, and then another additional charge for adding tips again. Honestly this place is a mess, the staff is in their own world and doesn't seem the best trained. They don't even ask you questions during the service on if you are liking the color, the shape, the length, etc. I would just stay clear of this place and find somewhere else to go read more

Got my nails done for Halloween Here and I really liked it. Pros: - close to Brickell - many services - staff speaks English and Spanish - big, takes a lot of people - cheap (regular mani/pedi + eyebrows + tip= $75) - parking Cons: - next to a pet spa, you can hear the dogs - don't always stick to the correct of your appointment I would definitely come back because I did like how my nails turned out. The service was fast once I was taken in. read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida

I have been getting my nails done a routine basis since I was 16 and got my first job. I have lived in 5 different cities during this time, so I am super pick about who does my nails. When I moved to Miami a little over a year & 1/2 ago I had to try out a number of nail salons and nail techs. Melissa (Instagram - meliznailz_miami) @ Neo Nails is the best. She not only able to do any type of nail service but she is great and looking at nail art pic and recreating it! See attached pics for examples. I highly recommend Melissa if your looking for a great nail tech! read more

Neo Nails Brickell - Today's design!2 - Nail Salons Near Me - Miami, Florida

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May be hard to believe, but it's really hard finding a good nail salon in South Florida. At least without paying an arm and a leg. I found this salon one day taking a random walk and every time I go I am so satisfied with the results! First time I got a normal manicure no gel or anything and was left impressed by the nail tech's attention to detail! Came out very nicely. Came again right before a vacation and got a last min appointment with nail tech Mel! IG: @/melznailz_miami She introduced me to gelx and I fell in love with it! She was great company and very professional. My nails stayed on for 3+ weeks. I highly recommend Mel when going to this nail salon. Such great and quick service every time! read more

Neo Nails Brickell - Apres Long length Gelx manicure. - Nail Salons Near Me - Miami, Florida

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I originally really loved neo nails. However, the last two times has not been the same. Their front desk person (I believe the manager) is exceptionally rude. The first time he put words in my mouth and told me that I told them the wrong service that I was getting and next time, I should actually have told them that it's a different service so that they don't waste their time. He claimed that I had said that I wanted to do gel for a pedicure. Mind you, I've never done nails with gel in my entire life! So I'm not sure how I would have said that but again, this is a field of customer service, and to be so rude and say no no no this is what you told us, when I specifically remember it's not what I told him is appalling. The second time around came today. I have an appointment with them and somebody called me to confirm the appointment last week but actually ended up making another appointment for me. I was confused but just went with it. Today I get a call confirming my appointment for today and when I said, no I'm pretty sure it was Tuesday, he said oh it's because you called us and made another appointment. And while I was trying to explain that THEY CALLED ME and made this mistake, he interrupted and said "okay have a nice day" and hung up while I was talking. The nails may be beautiful but this is no way to treat a client. Jessica is very nice howrver read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida

I have gone back several times and I am absolutely in love with the quality of service. read more

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Anytime you're in Brickell and you need your nails done, look no further than Neo Nails. Yanina is the sweetest nail tech with amazing skills. Come to Yanina for all of your needs. read more

I am pretty loyal to my regular nail lady, but she was on vacation for the holidays and a girl needed some NYE glam. Enter Neo Nails. I was really impressed with the number of reviews for this place and it is nearby so I gave them a call. I was able to get an appointment the same day. My tech was named Luz and she was a sweetheart. She is so detail oriented and spent a lot of time making sure that the polish went down to the cuticle, there were no smudges and that the mani pedi was absolutely perfect! She let me know the base they use lasts a bit more than three weeks for a gel mani. I'm happy to report that a week in and they look absolutely perfect. I haven't been to an open salon during COVID times but I felt super safe here. They take your temperature upon arrival, everyone is wearing masks, they have folks spaced apart and you can tell that while this place could be POPPIN - they have reduced capacity to keep everyone safe. They offer gel, dip, and regular manicures from what I can see with a TON of variety on colors. In terms of pricing, I feel like it is on the more affordable end for gel mani/regular pedi. I believe it's around $55. If you are looking to add fun nail designs they do that too. However, you must be sure to request it when you book your appointment as not every tech can do the designs that are super trendy right now. My only issue with neo nails is the parking. The lot is pretty small and semi overwhelming. However, there is street parking around the strip mall where it is located so that is probably the best bet. I will definitely be back. read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida

after 3 days three of the nails are already gone, wow so not worth 50+. This place sucks read more

Neo Nails Brickell - 3 days later! wow - Nail Salons Near Me - Miami, Florida

I've been coming to Neo Nails for about a year, but after my last appointment with them, I won't be returning. It's honestly shocking how often I would still come here despite how incredibly rude the owner is to not only the customers but his employees. I had a 6:45 pm appointment for a gel manicure and regular pedicure and wasn't seen till about 7:15 pm. I sat in the waiting area, watching two customers who came in after I got seen first. I know sometimes things run behind, but considering how quickly they will charge your credit card if you cancel, you would think they would not run this late. Okay, it's my turn to be seen for my service. The woman who I'm put with is PISSED. She's telling me that it's ridiculous they put me with her because she didn't get a break and that she needed to be home by a certain time. I know this isn't my fault, but I felt horrible; she had a few exchanges with the owner, and I felt highly uncomfortable. One of her co-workers helped her with my hands as she did my feet, but the whole experience was just less than relaxing, and while I appreciate the girls helping each other, I arrived on time and got rushed service and a terrible job on my nails. The worst part is I wouldn't even bother calling for a refund because the owner is so incredibly rude it's completely pointless talking to him. I hope no one else has such an unpleasant experience here as I do! read more

Neo Nails Brickell - The gel on my thumbnail popped less than an hour after my service. - Nail Salons Near Me - Miami, Florida

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Location is great but be prepared to find an alternative parking spot if possible. That's a business is located close to Brickell. Temperatures are checked when you enter, must wear a mask and social distance is enforced! They prefer appointments so please call or request an appointment online. Prices are reasonable but a bit high. I went the basic way ( basic mani/pedi $39). The service was great and fast. I came in on a Monday so not too many people like it normally have on the weekend. I love my color and it came out as if I had gel polish. Good read more

Neo Nails Brickell - Nail Salons Near Me - Miami, Florida