The staff were rude and unprofessional, and communication was extremely difficult because no one spoke English. When you work in a customer service business like a nail salon, basic communication should not be this hard. My manicure was just okay since it was a simple gel manicure, but the pedicure was terrible. The technician didn't ask if I wanted my nails cut and just started cutting them without any consultation. She left my nails uneven and in completely different shapes and sizes. Overall, the service felt careless and unprofessional. I would not recommend coming here. read more

Took my niece on a nail date and absolutely enjoyed ourselves! Barbara was my technician and she was everything! Everyone was extremely welcoming and very attentive. The manager served the best coffee I've ever tasted. We really enjoyed ourselves and we were in and out in no time! read more

NailBox Miami - Nail Salons Near Me - Miami, Florida

I needed to get my nails done soooo badly ! And was looking as to what is the best option near by. Nailbox had great reviews. People raved that they were on point with nails. I easily booked off of Instagram. Came in and was quickly seated. My technician was called Serena. She was great. I absolutely love my French. She did it exactly like the photo. She was detailed and professional . A good nail spot to get the job done. Definitely coming back ! read more

NailBox Miami - Nail Salons Near Me - Miami, Florida

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Just wanted to update my review and say nailbox is still the best salon in Miami These are my natural nails!! I have never had my nails this long in my life. Their structured manicure is the best and I'll never go anywhere else for my nails read more

NailBox Miami - Nail Salons Near Me - Miami, Florida

My sister made a nail appointment at this popular salon and they were able to accommodate us! Parking is limited, there are only two spots in their lot but there is plenty of street parking nearby. The salon was a lot bigger than I thought there are two sections of the salon. I asked for a gel mani and regular pedi. My gel mani turned out really nice! A few nails broke/chipped a week later which was a bummer but my pedicure stayed! The staff is friendly and incredibly talented. Neither of us requested anyone in specific and all our nails turned out great! Highly recommend ! read more

This place is horrible just like their owner/nail techs who run their social media page. Ugly service and attitude. They go on social media and bully other people. One of them even had the audacity to comment something disgusting on another nail tech's pregnancy post. They really need to check who they're hiring and allowing to speak and represent their company. Horrible! Will never ever go back! read more

The salon is very clean, scheduling is easy, and the nail techs are true artists. Pricing is very reasonable. Vianka is the best!

I had a great experience here at Nailbox! Jenny was the one to do my nails and she killed it. I did Gel-X for the first time and I love it, thanks to Jenny!! I Definitely recommend :) read more

NailBox Miami - Nail Salons Near Me - Miami, Florida

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Where do I begin. I've gotten Gelx at this establishment 3-4 times now over the course of a few months. I previously had not had any issues. A few days ago i booked an appointment for my girlfriend and i for today at 10:30am. i got up ready and showed up on time for my appointment. i spent 20$ to uber there, and 20$ to uber home. Had i checked my missed calls/ voicemails, i would not have shown up. i had only seen the rude, berating message the manager had left for me as i was pulling in to the salon. thank god i checked and didn't give him another penny of my money. i will leave the voicemail screenshot, as well as the harassing text messages from the owner after i had left the salon. the owner left me a message saying "answer the phone it's annoying as fuck", not realizing he had not hung up the phone. i had confirmed my appointment the same MINUTE that he left a nasty message. upon arrival i asked for a discount to make up for the disgusting voicemail. the owner pretended that the voicemail was left by "another manager in the back" . he disappears, comes back (with the same phone he's had in his hand the entire time, the phone with the same number as the one that was harassing me with cuss words), and informs me that there will be no discount, nor an apology and tried to tell me that the voicemail wasn't meant for me!!!! it is quite obvious this misogynistic man left this voicemail after i didn't answer his call at 9:30am. i am disgusted and disturbed that a male owner of a business that primarily serves women would treat women this way. after he informed me that he would not apologize, nor give me any sort of discount, i left. he texted me minutes later telling ME that I WASTED HIS TIME!!! unbelievable !!!! service in miami is already horrible enough without these entitled male owners. i am disgusted and will continue to tell my friends, who are loyal customers as well, to never ever give this man business again. read more

NailBox Miami - the messages and times they were sent. also the unsolicited message sent upon my departure. - Nail Salons Near Me - Miami, Florida

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My go-to Miami nail place! Service varies based on who you get but there are so many great techs, it's difficult to get unlucky. Book appointments through the Booksy app for best luck in getting an appointment. I always do the builder gel and I believe they are good with designs too based on what I have seen other people get. read more

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I will start by saying this was one of the BEST gel manicures I've ever had! The nail tech did a really wonderful job on my nails. She took her time and and I was so so pleased with the outcome. It lasted pretty long too. The booking process for appointment was also convenient and easy to do online. I definitely recommend this since they seem pretty busy. The reason why I'm giving 3 stars is that my nail tech was visibly sick and still working. I was pretty shocked at this. She was constantly coughing and sneezing and wasn't wearing a mask or didn't sanitize. In the middle of a covid surge, this is absolutely not okay. If employees are sick, they should stay home. I felt uncomfortable throughout the entire process. I also didn't wanna be the mask police and start any issues. However, I do hope the management takes this into consideration for the safety of their employees and clients. read more

NailBox Miami - Gel mani - Nail Salons Near Me - Miami, Florida

My nail tech did an AMAZING job (viankynailart on IG), I sent her an inspiration photo of a design and she knocked it out of the ballpark. Words cannot describe how perfect they were for my event. Would definitely recommend this place for designs. I honestly booked at the last minute and expected a simple gel mani but I'm so happy I was able to do more. read more

I wanted to try gel-x after using acrylic for so long. I absolutely love how natural & smoother they look than the thickness of acrylic. My experience was good. I wanted my french nails painted a certain way so the manager helped with choosing a nail tech to finish the design. They also have a ring light box set up for #nailfies when you're done. Happy I got what I came for & I will most certainly be coming back read more

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Love this nail salon. The nail technician listened to my request and she suggested a few tips for my nails. Best part of this service is that I never had gel manicure that lasted this long!! It's been almost 2 months and they haven't chipped or brake. If I lived in Miami this place would be my to go nail salon. Highly recommend it if you're in Miami. Ps picture is almost 2 months of my gel manicure!! read more

NailBox Miami - This is after 2 months of my gel manicure - Nail Salons Near Me - Miami, Florida

When I first went, I got apres, and it was done terribly. My cuticles looked horrible. It didn't even last a week. They were lifting the next day. In trying to allow them the opportunity to fix what had happened. The owner decided that he wanted to laugh and block me instead of communicating that he was at the hospital with his wife, having a child. So that was unprofessional. When I posted comments on their page about the truth, they decided to block me nonetheless, they were patient and allowing me to tend to a death in the family and the cancer, that my mother discovered before attempting to fix it a second time. I went in, and she seemed like she just did not want to be doing my nails at all. When it was time to cut my cuticles, she pulled an instrument out of a drawer, did not sanitize it. There have been multiple complaints on the sanitary conditions of this place. It hasn't even been a full two days and the builder gel is separating from my nail. My cuticles have bruising. There are multiple places where there is blood under the cuticle that I cannot get out. The business tells me that I am the only one that's had a double problem in all of its years but I just think that maybe people didn't allow them to fix their mistake like I did... this business isn't sanitary. It isn't professional. And your nails will not last. Please consider going somewhere else. Their pricing is incredibly high. What you pay will be different from what you see on the site please go somewhere else anywhere else. $195 for a pedicure that didn't last and that left my feet dryer than before, and two failed nail attempts. read more

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I was in miami before my cruise and needed to get my nails done. So happy I found Nail Box, Ashley was my tech and she did an amazing job. Very gentle, great attention to detail! I wish I lived here because this would be my go to. read more

The Nail box is always accommodating to my crazy schedule and every nail tech in there does a great job!

First off, my nail tech Serena was amazing. She was very personable and accommodating. She did an awesome job on my nails. The overall staff was very unprofessional!!! Some of the techs were vaping while doing someone's nails. Only a few of them claim to speak English. I found this strange as we are in America! Random people inside at different times. There was a dog in the shop roaming. Very unsanitary!!!! People walking in selling random things & bothering the customers like necklaces & a dz roses . Lots of traffic in of people that aren't working there.... The techs were eating right in front of the customer & one even stopped to eat while having a customer. No prices posted. So you really don't know what the cost is of your service. I would not recommend at all. I will not be back!!!! read more

This place is the truth. I needed a removal + new set (Gel X), with some nail art and Iliana did an amazing job. I was able to book & reschedule my appointment online, they had SO many gorgeous colors, and she worked with me to create the ombre design I was looking for. I will add that she was thorough with the removal and cuticle cleanup, but didn't rush, scrape or cut me. If I lived in Miami this would be my go-to. read more

2nd, and last time we come here. We walk in and no one greets you or offers to help unless you ask. Some of the girls have nasty attitudes, are rude. Gossiping the entire time about their personal problems. Prices are a little high. Wouldn't recommend. read more

I came here for a regular pedicure, normally I get the paraffin wax with regular polish but the front desk guy told me I couldn't do that only with gel polish so I had no other option to just do a regular pedicure The pedicure was quite uncomfortable and unprofessional the lady who did my nails didn't say hi to me at all, like damn I get it you don't wanna talk to the people you are doing their feet but it's like the least thing u can do if u are facing someone for an hour The pedicure was rough I felt uncomfortable because she was filling my nails way too hard and they were hurting At some point she was going to use the machine to take out your cuticles or file the nails but I honestly knew I was going to bleed or something bc I was already hurting from her filling my nails So I asked her politely if she please wouldn't use that because it would hurt me a lot The pedicure is ok some of my cuticles are painted which I hate in my opinion ,I wish there was better customer service from this person who did my service plus a little more gentleness & care would improve the service. I tipped the girl because I felt bad but I wouldn't come back here again to get my pedicures It was $30 for the regular pedicure with cuticle cleaning and trimming/filling The vibe was ok for me definitely not my cup of tea of what I like in salons read more

Since I'm new to the area, I'm still on the hunt for "my" nail salon. Made my appointment online and received text message confirmation of my appointment. The day if I received a text requesting that I come at 6pm instead of 5:30pm which was fine for my schedule. The beginning started out a little rocky for me because when I entered the salon, no one said anything. So "hello" or anything. There was a gentleman siting by the door on the phone, the techs were working and I'm just standing there. After a few minutes, the gentleman greeted me, verified my appointment and asked me to have a seat. A few minutes later, he asked about what I wanted and began the process of removing my old nails. During the process, he was friendly and we had a conversation about my nails during which he suggested I get a gel x nail set. After removal, I moved to another station to get my nails done. The tech was friendly, personable and she did an excellent job on my nails. I love them! **Constructive feedback & 4 stars should not be taken offensively. Customer service and skill go hand in hand. There is often, if not always, room for improvement. The negative comment from the owner lets me know that feedback is not welcome & neither is my business.** read more

NailBox Miami - Nail Salons Near Me - Miami, Florida

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Best nail salon in Miami. I have never left disappointed. The nail technicians are all so skilled and can do any kind of special designs or shapes or techniques. They're consistently busy so make def book ahead of time! read more

NailBox Miami - This is a week-old manicure. Still looks so good - Nail Salons Near Me - Miami, Florida

I walked in for a pedicure on a Tuesday morning and was helped immediately. All staff is super friendly and also welcoming for my little dog being there. The pedicure was done very well, it was $30 plus tip. read more

NailBox Miami - Nail Salons Near Me - Miami, Florida

I have been a Nailbox client since 2022, I love the service. The nail techs I have used for my long pares and my pedicures are great. If you're looking for talented artists in Lil Havana this is a good place. read more

Really liked my nails. Customer service was great. The my really paid attention, cared, and made sure I received the style that I wanted. I highly recommend this shop . Everyone is very nice. Also gave me a little coffee to every there ! Loved it read more

NailBox Miami - Nail Salons Near Me - Miami, Florida

My nail tech Yary made my experience so fun and easy! I came in with a million and one ideas for a design and she was sure to help me refine it and pick complimentary colors. Apart from that her personality was so fun and kept me smiling the entire time. I messed up my pedicure and she stayed later to fix it! I'm absolutely in love with my nails and I can't wait to come back! read more

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I wanted to wait and see how my nails turned out to review. Two visits later and here we are! Let me just start off by saying, if you're looking for a place to do your nails call now and book your appt! You will not be disappointed!! A month after doing my nails, they still looked good and hadn't peeled off! Usually when I went to other places the gel would start peeling off and it'd get stuck in hair after like a week or two. My nail tech EVA is a Queen!!! She is amazing at what she does, I highly recommend her. I've added a screenshot of the work she's done on me! read more

NailBox Miami - Nail Salons Near Me - Miami, Florida

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NailBox gets the job done, but it doesn't exceed my expectations. If you're looking to get a great manicure at a good price, this is the place. But if you're looking for a salon/spa like experience, I wouldn't say this is it. There's been 2 times where I make an appointment online with one person, but when I come they're busy just getting started with someone else. I'm a very particular person so although I'm sure all their techs are great, I like to stick to who I know. My schedule is normally pretty packed, so I like to get in and be seen right away if I made my appointment at that time, or at least be notified if my tech is running late. The manicure itself looks great. I get the hard gel done on my natural nails - no tips. No complaints on the nails themselves, just more so the service. They're also open late which is nice, but not so nice when they're running late. I've left because I had an appointment at 7pm but when I arrived my tech wouldn't have been able to see me until closer to 8. read more

NailBox Miami - Still going strong after 3 weeks - Nail Salons Near Me - Miami, Florida

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I came on vacation WITHOUT my nails done and could not find an appointment anywhere. I walked in to Nailbox and they were so accommodating. I was squeezed in between appointments and I was so grateful :) Service was amazing. Everyone is friendly, quick and professional. The place is cute inside and clean. I wish I had more time to get some fancy design, they seem very talented. Overall, I was happy with my nails! Will definitely recommend!! read more

NailBox Miami - Nail Salons Near Me - Miami, Florida

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Great service, quality work, and good vibes. My tech Yaray was amazing. Legit one of the best manicures (gel X) & pedicures I've had in Miami. She took her time, did really good work ... & frankly, I don't want to see anyone else but her. She was the bomb! Happy to have found a new, quality nail salon! read more

NailBox Miami - Gel X nails with Apple red nails polish - by Yaray - Nail Salons Near Me - Miami, Florida

I've been going long periods of time between manicures because until now, I couldn't find a reasonably priced nail salon in the area. They all wanted to charge $15+ to remove polish and an exorbitant price for gel or dip. I was delighted to find out there's no charge for removal here. I came for dip powder, but I actually went with gel instead. I even got a cute design. They're so attentive to details here. As long as my manicure lasts, I'll be back! read more

NailBox Miami - Nail Salons Near Me - Miami, Florida

I booked my appointment very much well in advance through Booksy. Both times, my appointment got thrown back, once changing my nail tech, and another time changing the time and nail tech. I declined the second one and booked again with a beautiful note. I also called the nail salon. The guy who sounded feminine apparently didn't like what I say, telling them that it's UNPROFESSIONAL to change your client's original booking without notifying them. Nor to mention they did it to me not once, but TWICE. This guy apparently didn't like what I said and cancelled my appointment. Saying he can't do business with someone who's never been there and already think they're unprofessional. Please save yourself the trouble. The man I spoke to is apparently the owner and manager. Let me tell you something...changing your client's original appointment is UNPROFESSIONAL doesn't matter if I've ever been to the salon for not!!!! If I can bold that word that he dislikes so much, I would. And for those who are reading, please let me know if that's acceptable for a business to do that....I am flabbergasted at this salon rn. At the "owner" response and at the audacity of the his response. Lastly, let me add, if you're "Lidia M" "Business Owner" please do not response to my review of your shop. It is unwelcome. After seeing all your responses to your previous clients reviews, I can only than the lord, I did not spent a penny at your salon. Your response to them speaks volumes to my review of your shop being UNPROFESSIONAL. Go learn some manners first. read more

NailBox Miami - My nail appointment with them got thrown back to me twice, changing my appointments without notifying me. SO UNPROFESSIONAL - Nail Salons Near Me - Miami, Florida

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No answers the phone. Once you arrive the staff can't be bothered to look up from their phone to help or offer any assistance etc. the vibes were very entitled. read more

If you are a person of non-hispanic decent do not visit this salon. The nail techs try to only speak in Spanish and are extremely rude. I visited this salon on vacation fwith my daughter. We are from Chicago and we are black. I made an appointment but we're left standing at the door while everyone stared at us like we were lost. Just as I was preparing to leave because I could tell my daughter was uncomfortable they seated us. The nail tech who helped me has a tattoo on her left upper arm and a long sleek high ponytail. She was rude and rough with the pedicure. When I said for hot water she pretended not to understand. When I asked her to use more lotion because told her fellow nail techs that she would charge me for a pedicure and a massage in Spanish. I immediately told her not to touch me because I didn't want to continue to allow her to disrespect me. I guess she didn't know that I understand Spanish. I understand that racism still very much exists and it's sad that my daughter and I had this experience on our vacation to Miami. I did not even finish my services because I was hurt and felt very disrespected. I just paid and waited for my daughter to finish her services. I wanted to avoid any further incident. Long story short, black dollars are not respected here. Please be aware of this nail salon and the nail tech with braces. read more

AMAZING AMAZING! I was looking for a nail salon closer to my workplace and I stumbled upon Nail Box. I am SO SO happy I did! I've been to many different nail salons in Miami but, there is nothing like nail box. You can easily make appointments online and see their availability. The prices are affordable compared to other nail salons. I already made a second appointment with Damian. I suggest if you want amazing looking nails you book with him, you will not go wrong! I highly recommend this salon. A+ read more

NailBox Miami - My nails 3 - Nail Salons Near Me - Miami, Florida

First time doing my nails here & no disappointment! Ciro promptly greeted me as I came in for my appointment and was very good with keeping me informed of what we were doing. I believe I had scheduled the appt over the phone with him a few days before and he was great on the phone too. Yari did my pedicure and nails , she was super sweet and patient with my indecisiveness with picking a color . She suggested a nude/pink: Bad and Bougie ! And let me say the shape is on point. I'm so very particular about my coffin shaping and she nailed it lol. Pedi was excellent too , attached one pic here also. It was done well. Good communication, customer service & happy atmosphere. I'll be back read more

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I'm pretty disappointed- Johan is probably the only sweetheart in this place. But I seem to have an issue everytime I come. No one greets you in a friendly way and gives you this annoying look. (Other than Johan and the other guy) Today was horrible. The girls were vaping while doing nails, texting while doing nails. One of the workers was sitting in a pedicure chair, as I came in for my appt for a pedicure, she sat in the chair texting on her phone and not moving a muscle while I stood up for ten minutes (appt was at 530) and she didn't get up until 540. Completely rude. A girl came in for a polish fix on one nail and that same worker sat on her phone and finished texting her novel she was writing and then got up so I can sit and she can do the poor girls nail. Every person had an attitude when asked simple questions. My sister came with me for a polish change on her toes and they denied her, said they couldn't squeeze her in (but they had 3 workers sitting and texting) another guest made a comment about how bad the vibe was And my nails are not anything special when they're done either - I just come here because it's close to my House- so before I get a nasty response back from the owner- a successful business like this is built on the fundamentals of hospitality. read more

I was in need of a nail salon when my dedicated nail technician moved. I only do Russian manicures so it's been tough to find a place in Miami. WELL, I decided to give NailBox a try. Woah I was impressed! My nail tech, Yari, was very detail oriented and did an awesome job at the Russian Manicure and polish change for my feet. Will definitely be going back and making my appointment with her. read more

NailBox Miami - Lisbon Wants Moor - Russian Mani - Nail Salons Near Me - Miami, Florida

Never again....I try not to complain much, but the nail tech ruined my nails and the manager tried to blame me for "bad communication". I explained that I should never have to tell a nail tech that all my nails should be the same shape and length at the end of a manicure. The manager even had the audacity to talk crap about me in Spanish like I didn't understand. Too many other nail salons in Miami to put up with this nonsense. read more