The people that measure and install do a fabulous job! They do everything they can to please a…read morecustomer, and they are exceptionally precise in making the exact drawings and measuring.

I bought a zero turn ferris stand on sixty two inch deck had mechanical issues today, took it in,…read morethey got right on it.Absolutely, best customer service I have ever had.Eric beeser and justin Hutchin our top notch in their customer service.Absolutely a hundred per cent satisfied

Had to drive a fair distance using them for a warranty repair. When we went to settle up the…read morewarranty only included the parts, which I understand. But they stated it's only covers seven dollars in parts, and if you want that cost of parts removed we would have to come back again for someone to change the ticket. I could have stayed local- non warranty and been better off, and will next time.

A neighbor recommend I check out Martin Sulluvan for my lawn care equipment needs. Best…read morerecommendation I've received in a long time. The price was better than I'd anticipated and the service was far beyond what I'd experienced elsewhere. I'm so pleased to know I have a great place and even better people to count on when it comes to making my home look good.

So I want this to be considered a two-part review: Martin-Sullivan Sales and Martin-Sullivan…read moreService. It would be unfair to paint the whole business with the same brush. Let's start with the bad... Service. I bought a well-known, expensive brand of chainsaw from this company in the winter of 2014. In the fall of 2015 the saw overheated and seized. The service department claims that it was due to user-error. I disagreed, but I can't say with certainty as my father-in-law was the one using the saw at the time it failed. Either way, I'd had the saw for approx. 10 months and took it in for the service dept to look at. Within the day, the service manager had contacted me and said it was user error and the saw was completely shot. It wasn't an issue with improperly mixed gas... the saw was allegedly run with the chain brake on causing it to overheat (again, I can't say with certainty whether that happened, my father-in-law disagrees completely with that claim). I was displeased with the diagnosis and asked if there was anything he could do. He said he'd try to get the manufacturer to pay for some of the repairs. After a few days, he let me know that he wasn't having any luck getting any help from the manufacturer, so I told him that I'd just come get the saw and not ask him to do any more work on it... all of the time thinking "boy, a well-run business would help me out somehow with a store credit towards a new saw or just eating the cost of the repair knowing that I had spent money there and planned to spend more". When I came to get the saw, I asked the service manager "Ok, what do I owe you?" His response, "Nothing. Just buy your next saw from us." I thought to myself, "well I guess that's something... I'm planning to replace the saw in the spring, maybe I'll come back here because I've had such good experience with the SALES DEPT". About a month later I get an invoice in the mail for labor and diagnostics costs. I call the service manager and ask about the invoice and whether it was sent by mistake. His response, "No. You didn't come buy another saw from us so I'm charging you for the repair hours. If you come by a saw before the year-end, I can clear that charge out." This is on December 22nd!! This is what I'm hearing: you have a week to come spend several hundred more dollars at a business who didn't help by servicing your first purchase... if you don't come in the next week, we're going to charge you for time and labor on a repair that we didn't even have the decency to help with in the first place. In the end, I'm going to pay the invoice and wash my hands with Martin Sullivan, which is too bad because, as noted below, their sales department has been great. My experience with the sales department has been very positive. I've purchased chainsaws and gotten tractor quotes from the sales department and I've always been very pleased with the time they've taken to talk through things with me even though I wasn't spending $50K+ like most large farms. I would give the sales department 5 stars by itself if I could. They're friendly, knowledgeable and do a good job of making me feel like they care :) If I'd had a better service experience, I would happily spend more money at this business. Take all of that for what it's worth. Just sharing my experience...

#1 - LOVE HWI stores! Small business owners who put a caring and personal touch on their service…read more This hardware store was exactly that. My daughter and future son in law moved nearby and we'll definitely come back for anything they need. Good prices and friendly service!

The man that helped my husband went above and beyond and figure out the problem in no timeread more

Purchased a splitter off of Nord outdoor power. I have had work completed on other equipment and…read morewas very pleased with their service. You won't go wrong doing business here. Thank you Nord Staff Bob Ballenger

Took mower in first of May , got me right in as I was told they had an extra mechanic to help work…read moreon and be less of a wait, as I took mower home 2 days later.. Love my toro myride, as it out performs my John deer and definitely faster and great quality!!

Outstanding service! Great selection with value for everyone! I was very pleased with my shopping…read moreexperience this past weekend. Would definitely go back if I need more for my home.

Worst delivery experience ever. Waited over 3 weeks delay after delay. Kitchen set had one chair…read moredamaged. Remains to be seen what they will for that since we didn't notice until the were gone. We believe it would have fit or as I said could been assembled in place. (Pa id for delivery too) and there was none of that . For waiting so long and the outrageous prices we could have had it custom built in place by now. Now we have to fight for our money back. Never again. Save yourself the headache find somewhere with good service.

The manager was amazing helpful and kind. She made sure to fix an item that had been purchased in…read moreTenn . I can only encourage people to purchase from this company and know the manager will take care of your needs

Dana is a terrific employee. She went above and beyond to help us with paint and accesories. Would…read moredefinitely reccomend this store.

I have purchased paint at this store a number of times and generally have been pleased with their…read moreservice. However, earlier this week I went in to catch the last day of the 40% off sale on Emerald paint. Unfortunately, I discovered soon after that a new buy one / get one free sale on Emerald started the next day. The associate really should have told me that the new sale (which would have saved me about $20) started the next day.