This is the classic massive corporate monopoly on all things construction, home appliances, and…read moreroot beer. Easy to navigate for a huge overwhelming setup, plenty to entice all needs and treat all woof peckers, us two guys quickly pulled out a bit of trim and noticed solid new ginger beer too. Lowes, Ace Hardware, and Menards continue to be my favorite yet it is awkward the billions harvested from this chain haven't turned into proper pay for employees.

This one could take awhile. I was just on the phone with Brandon, I guess he is the top guy at…read moreMenards in Washington, IL. At least that is how he made me feel, he says he has an assistant named Brandon also. Sound strange but could be true, I guess. He acted like the second Brandon or what he kept saying his assistant, like the second Brandon was his puppy or something. What would the first Brandon even call the second Brandon. Back to the main point in hand, we called Brandon number 2 on Saturday maybe it could have been Sunday but I don't think so. Had a brain tumor not that long ago, hard to remember dates but good with names especially when they are the same name (Brandon + Brandon) easy enough. So my wife and I went into Menards, the Washington, IL Menards. I have to be specific here because it is all about the small things, I wonder how many menards are in the United States. This will be a great story to tell at dinner time, so I am losing track again. My wife and I went into Mendards in Washington Illinois to purchase a gas powered self propelled mover. We settled on the Ariens mower, read a lot about the brand. A good quality mower, we purchased it in April, I think on the 15th day. We didn't use the mower for two months until our older mower finally died. We purchased that one at Menards in Washington IL also. We do a lot of business at that Menards now that I think about it. My neighbor works at that store, good guy. So we use the mower and mow about three times and the front wheels stop propelling us. It is a front wheel drive model, we take it to the only place in Central Illinois that does warranty work on this brand of mower. It is called small enging repair in Sunnyland, the warranty gets turned down. They say becuase it had too much where and tear on it. We only mowed with it 3 times, come to find out it is a 2021 or a 2022 Mower. I know, we were just as shocked to find this out. So we called Brandon number #2, he says your absoulutely correct we should have told you that it was a four or five year old mower bring it it we will swap you even for the same model or close to it. We were excited, still disappointed but excited. To go to a store and purchase what you thought you were purchasing all a long. Strange but true (Metallica) so my wife goes and picks up the mower at the place that does warranty work on this brand of mower and takes it to Menards. Well Brandon #2, (something funny about calling him #2) is off today and my wife tells the other managers at the store what Brandon #2 says and they say well we will have to speak with Brandon #2. This is where the story gets better, I call and end up speaking with Chris, I could tell early on his was a buy the book type of guy. Chris also mentioned that he doesn't own a mower, sounded a little old to be leaving in an apartment but maybe he still lives at home. More power to him, who doesn't want their 35 year old kid living in the basement. Off track, stay on track. Well I speak with Chris (just Chris) no other managers named Chris. He was the OFFICE MANAGER, what does that mean. For some reason I am picturing the late and great Chris Farley or even Uncle Buck. Stay on task, so he goes on and tells me he is a buy the book type of guy. So Chris they sold me a 2021 or 2022 model mower and didn't tell me and you think that is ok. When you see your parents tonight ask them what they think. So I ask for the actuall Store Manager, he said he was the store manager not the General Manager. A typical store the size of Menards in Washington Illinos would have 3 General Managers, what if another one was named Brandon. I would not be able to work there, with the brain tumor I had three Brandons would be just a lot of Brandons. I am not even talking about the department managers. I could be wrong about the number of General Managers but depending on how busy the store is, it can employ 10-15 managers. I am going off key here again, how come you can never find anyone to help you. That is crazy, getting back, stay the path. I spoke to Brandon #1, now I don't know if he is the number #1 guy in the Store or just Brandon#1. He says to me on the phone essentially we don't need to know the year, you purchased the unit your are going to have to live with it. Not the kind of support I was looking for especially after Brandon #2 said that they would definately take care of us. I asked if that was his line in the sand and without giveing it a second thought Bradon number one said yes it is. So did they break the law, that is the question. Well the Illinois Consumer Fraud and Deceptive Business Act prohibits deceptive practices in consumer transactions. Did they not know it was possibly a three or four year old mower and were playing stupid. Now I could call Ariens and see if it was ever sold before and brought back to the store because the tires were dirty and it had several scratches and yellow paint on it. I think that would make a stronger case, but lets just get

Terrible customer service. Employees watch you in the aisles. Older female cashier was racist,…read moreincompetent, rude and needs more training.

Great place to do business with, they are very knowledgeable and efficient. I will be doing more…read morebusiness with them in the future.

I go to this Lowe's all the time. I love the location and…read morehow they run the place. Everything is always very clean and the staff is always looking forward to helping you.

Every time I come hear I get let down in some way shape or form. I bought 2 showers here and not…read moreone single person knew how to use the forklift thing to move it out of the store. We just ended up doing it all ourselves and I threw my back out.

The people that measure and install do a fabulous job! They do everything they can to please a…read morecustomer, and they are exceptionally precise in making the exact drawings and measuring.

From the owner: R.P. Lumber is a family-owned full-service hardware retailer, building materials supplier, and…read morekitchen & bath design center with over 80 locations serving local communities throughout Illinois, Missouri, Wyoming, Wisconsin, and Iowa. We've been delivering our industry-leading "Best Service. Best Value." promise to DIY homeowners and pro contractors since 1977. Shop in-store or online at www.rplumber.com.

I will never use them again, I brought in a screen door to be fixed on 5-18, after about 3 weeks I…read morechecked on it they still had it in Morton, they told me they had to take to Peoria, so I said ok, after about a month I went in to check on it again, than they told me they have been busy but will be done soon. So some time went by so I decided to check again now the end of July, so in a 3month time frame no phone calls at all. I want in last week the person waiting on me told me it was ready and he would have it brought back over, I went in today 8/9 door was Back but not fixed so about 4 months later no calls and still now no fixed door. Vary poooooor service, I live in Morton but I will never use them again worse store ever. If I could leave a no star rating I would or I would make it a minus star.

I bought a new stihl chain saw I used it for one hour the next day I couldn't get it to start I…read moretook it back to the store Ben kept it for 13 days I called him and told him to fix it today or give me my money back he called me a couple hours later and said it was fixed I took it home tried for an hour couldn't get it to start I offered my neighbor 100 dollars if he could get it to start after an hour or so of trying he couldn't get it to start so not only do they sell junk they lie to you when they say they fixed it for you.

Very helpful and knowledgeable staff. Wide variety of items. Convenient hours for after work…read moreprojects or late weekend work.

Staff is completely incompetent. They stock merchandise in the wrong spots so SKUs don't match and…read morethen refuse to honor discount coupons for long time customers because of the stocking errors and their computers miscategorizing sale and regular price items...which is their error, not mine. I will stick to the Washington location, much friendlier, more experienced, and better organized.

Great costumer service. A with a huge hunting selection from firearms to bows; As well as a rather…read morelarge selection of fishing and boating equipment. There is also a large selection of dog food from blue buffalo to purina.