Hardware store of my dreams!…read more Went in looking for new gas connections for my dryer and stove and honestly had no idea of what I needed. I'd been over to the big box stores day before and everyone who knew anything was "on lunch for another 20 minutes". Was immediately greeted by a lovely mustachioed man named Martin (thank you again, Martin!). He walked me through what I needed to do and guided me around the various aisles picking up parts. You could feel the difference in the confidence and expertise of the employees here (this is the first small hardware store I've been to for projects)- they're professional, hardware nerds! Martin even had that goofy sense of humor so not only was the trip very efficient, it was quite fun. Which, is not something you get to say often about errands. oh! they even had fresh buttered popcorn at the registers :)

Terrible customer service. Employees watch you in the aisles. Older female cashier was racist,…read moreincompetent, rude and needs more training.

I purchased a chainsaw yesterday. I was pleasantly surprised at the level of customer service I…read morereceived. The lady filled out my warranty, then we went outside where she filled up the gas and oil and had me start it. She wanted to make sure it was working properly before I left! This level of service is only seen in privately owned stores as this. Thank you so much!!

Can I give 0 stars? I rented a lawn edger this past weekend- been going here the entire 9 years…read moreI've lived in Chilli. Toms wife was there and helped a little. I expressed concern to both Maria and her son that the blade on the unit was wore out. Tom's son told me he would give me a replacement blade and the tools to replace it. The edger was crap- blade worn out. 114 degree heat index, I took a break then tried to replace the blade. Problem- the tools didn't fit- and Tom's son charged me over 9 dollars for the blade! Uploading new blade old blade pic, and of the original purchase receipt. There's a GREAT Family Owned Hardware Store in East Peoria, right by Thortons. P

Small town business for almost 100 years. Helpful and friendly staff who will go to lengths to make…read moresure you can complete your project. This is important to me since I am usually project challenged and know very little. I enjoy the store and will shop here every chance..avoiding the box store experience.5 stars

Although I have been strolling thru the aisles for over a decade, and have always found the staff…read morefriendly & helpful, I was quite shocked on November 10th, 2020 to see no mask requirements on the entry door OR on any of the three employees. When I called two days later & had a very nice conversation with the day manager, he informed me that wearing masks were , "at the discretion of the employees." I politely stated I really didn't like wearing a mask either, but the national and global pandemic with recent spikes were quite alarming. The male manager on the phone informed me that I needed to , "really need to get my facts straight. "

I'm a commercial HVAC/R and appliance service tech, I'm in and out of all kinds of hardware stores…read morefor random materials. This is the first place that's absolutely not only "wowed" me, but also my other coworkers!! This store is exceptional on inventory as well as their staff, exceeding in service with teamwork, professionalism, and expertise!! Hands down, anytime I'm in the area for another job again, I'm definitely stopping in for anything I need again!! Thanks guys for everything you do! Yet again, another place that represents why to buy local!

#1 - LOVE HWI stores! Small business owners who put a caring and personal touch on their service…read more This hardware store was exactly that. My daughter and future son in law moved nearby and we'll definitely come back for anything they need. Good prices and friendly service!

This one could take awhile. I was just on the phone with Brandon, I guess he is the top guy at…read moreMenards in Washington, IL. At least that is how he made me feel, he says he has an assistant named Brandon also. Sound strange but could be true, I guess. He acted like the second Brandon or what he kept saying his assistant, like the second Brandon was his puppy or something. What would the first Brandon even call the second Brandon. Back to the main point in hand, we called Brandon number 2 on Saturday maybe it could have been Sunday but I don't think so. Had a brain tumor not that long ago, hard to remember dates but good with names especially when they are the same name (Brandon + Brandon) easy enough. So my wife and I went into Menards, the Washington, IL Menards. I have to be specific here because it is all about the small things, I wonder how many menards are in the United States. This will be a great story to tell at dinner time, so I am losing track again. My wife and I went into Mendards in Washington Illinois to purchase a gas powered self propelled mover. We settled on the Ariens mower, read a lot about the brand. A good quality mower, we purchased it in April, I think on the 15th day. We didn't use the mower for two months until our older mower finally died. We purchased that one at Menards in Washington IL also. We do a lot of business at that Menards now that I think about it. My neighbor works at that store, good guy. So we use the mower and mow about three times and the front wheels stop propelling us. It is a front wheel drive model, we take it to the only place in Central Illinois that does warranty work on this brand of mower. It is called small enging repair in Sunnyland, the warranty gets turned down. They say becuase it had too much where and tear on it. We only mowed with it 3 times, come to find out it is a 2021 or a 2022 Mower. I know, we were just as shocked to find this out. So we called Brandon number #2, he says your absoulutely correct we should have told you that it was a four or five year old mower bring it it we will swap you even for the same model or close to it. We were excited, still disappointed but excited. To go to a store and purchase what you thought you were purchasing all a long. Strange but true (Metallica) so my wife goes and picks up the mower at the place that does warranty work on this brand of mower and takes it to Menards. Well Brandon #2, (something funny about calling him #2) is off today and my wife tells the other managers at the store what Brandon #2 says and they say well we will have to speak with Brandon #2. This is where the story gets better, I call and end up speaking with Chris, I could tell early on his was a buy the book type of guy. Chris also mentioned that he doesn't own a mower, sounded a little old to be leaving in an apartment but maybe he still lives at home. More power to him, who doesn't want their 35 year old kid living in the basement. Off track, stay on track. Well I speak with Chris (just Chris) no other managers named Chris. He was the OFFICE MANAGER, what does that mean. For some reason I am picturing the late and great Chris Farley or even Uncle Buck. Stay on task, so he goes on and tells me he is a buy the book type of guy. So Chris they sold me a 2021 or 2022 model mower and didn't tell me and you think that is ok. When you see your parents tonight ask them what they think. So I ask for the actuall Store Manager, he said he was the store manager not the General Manager. A typical store the size of Menards in Washington Illinos would have 3 General Managers, what if another one was named Brandon. I would not be able to work there, with the brain tumor I had three Brandons would be just a lot of Brandons. I am not even talking about the department managers. I could be wrong about the number of General Managers but depending on how busy the store is, it can employ 10-15 managers. I am going off key here again, how come you can never find anyone to help you. That is crazy, getting back, stay the path. I spoke to Brandon #1, now I don't know if he is the number #1 guy in the Store or just Brandon#1. He says to me on the phone essentially we don't need to know the year, you purchased the unit your are going to have to live with it. Not the kind of support I was looking for especially after Brandon #2 said that they would definately take care of us. I asked if that was his line in the sand and without giveing it a second thought Bradon number one said yes it is. So did they break the law, that is the question. Well the Illinois Consumer Fraud and Deceptive Business Act prohibits deceptive practices in consumer transactions. Did they not know it was possibly a three or four year old mower and were playing stupid. Now I could call Ariens and see if it was ever sold before and brought back to the store because the tires were dirty and it had several scratches and yellow paint on it. I think that would make a stronger case, but lets just get

This is the classic massive corporate monopoly on all things construction, home appliances, and…read moreroot beer. Easy to navigate for a huge overwhelming setup, plenty to entice all needs and treat all woof peckers, us two guys quickly pulled out a bit of trim and noticed solid new ginger beer too. Lowes, Ace Hardware, and Menards continue to be my favorite yet it is awkward the billions harvested from this chain haven't turned into proper pay for employees.

Employees are very nice and attentive. The women outside answered all my gardening questions and…read morehelped me load the plants up! I always find something when I'm here!

Always quick to help me find just what I need and offer guidance on my project like a helpful…read moreneighbor

What a great family run hardware store. The owner was so…read morehelpful and knew exactly what I needed and had me set up and out of there so quickly. Sure the prices may be a little better at one of those big box stores but if you consider the amount of time it takes to park and walk into those places and try to find someone to help you and maybe never finding anyone as knowledgeable so I highly recommend coming to this place for your Hardware needs and you will get a great value of service and just what you need and advise how to use it.

This "old time" hardware store has everything you need, and expert free advice to go with it!read more

Great costumer service. A with a huge hunting selection from firearms to bows; As well as a rather…read morelarge selection of fishing and boating equipment. There is also a large selection of dog food from blue buffalo to purina.