This one could take awhile. I was just on the phone with Brandon, I guess he is the top guy at Menards in Washington, IL. At least that is how he made me feel, he says he has an assistant named Brandon also. Sound strange but could be true, I guess. He acted like the second Brandon or what he kept saying his assistant, like the second Brandon was his puppy or something. What would the first Brandon even call the second Brandon. Back to the main point in hand, we called Brandon number 2 on Saturday maybe it could have been Sunday but I don't think so. Had a brain tumor not that long ago, hard to remember dates but good with names especially when they are the same name (Brandon + Brandon) easy enough. So my wife and I went into Menards, the Washington, IL Menards. I have to be specific here because it is all about the small things, I wonder how many menards are in the United States. This will be a great story to tell at dinner time, so I am losing track again. My wife and I went into Mendards in Washington Illinois to purchase a gas powered self propelled mover. We settled on the Ariens mower, read a lot about the brand. A good quality mower, we purchased it in April, I think on the 15th day. We didn't use the mower for two months until our older mower finally died. We purchased that one at Menards in Washington IL also. We do a lot of business at that Menards now that I think about it. My neighbor works at that store, good guy. So we use the mower and mow about three times and the front wheels stop propelling us. It is a front wheel drive model, we take it to the only place in Central Illinois that does warranty work on this brand of mower. It is called small enging repair in Sunnyland, the warranty gets turned down. They say becuase it had too much where and tear on it. We only mowed with it 3 times, come to find out it is a 2021 or a 2022 Mower. I know, we were just as shocked to find this out. So we called Brandon number #2, he says your absoulutely correct we should have told you that it was a four or five year old mower bring it it we will swap you even for the same model or close to it. We were excited, still disappointed but excited. To go to a store and purchase what you thought you were purchasing all a long. Strange but true (Metallica) so my wife goes and picks up the mower at the place that does warranty work on this brand of mower and takes it to Menards. Well Brandon #2, (something funny about calling him #2) is off today and my wife tells the other managers at the store what Brandon #2 says and they say well we will have to speak with Brandon #2. This is where the story gets better, I call and end up speaking with Chris, I could tell early on his was a buy the book type of guy. Chris also mentioned that he doesn't own a mower, sounded a little old to be leaving in an apartment but maybe he still lives at home. More power to him, who doesn't want their 35 year old kid living in the basement. Off track, stay on track. Well I speak with Chris (just Chris) no other managers named Chris. He was the OFFICE MANAGER, what does that mean. For some reason I am picturing the late and great Chris Farley or even Uncle Buck. Stay on task, so he goes on and tells me he is a buy the book type of guy. So Chris they sold me a 2021 or 2022 model mower and didn't tell me and you think that is ok. When you see your parents tonight ask them what they think. So I ask for the actuall Store Manager, he said he was the store manager not the General Manager. A typical store the size of Menards in Washington Illinos would have 3 General Managers, what if another one was named Brandon. I would not be able to work there, with the brain tumor I had three Brandons would be just a lot of Brandons. I am not even talking about the department managers. I could be wrong about the number of General Managers but depending on how busy the store is, it can employ 10-15 managers. I am going off key here again, how come you can never find anyone to help you. That is crazy, getting back, stay the path. I spoke to Brandon #1, now I don't know if he is the number #1 guy in the Store or just Brandon#1. He says to me on the phone essentially we don't need to know the year, you purchased the unit your are going to have to live with it. Not the kind of support I was looking for especially after Brandon #2 said that they would definately take care of us. I asked if that was his line in the sand and without giveing it a second thought Bradon number one said yes it is. So did they break the law, that is the question. Well the Illinois Consumer Fraud and Deceptive Business Act prohibits deceptive practices in consumer transactions. Did they not know it was possibly a three or four year old mower and were playing stupid. Now I could call Ariens and see if it was ever sold before and brought back to the store because the tires were dirty and it had several scratches and yellow paint on it. I think that would make a stronger case, but lets just get read more

This is the classic massive corporate monopoly on all things construction, home appliances, and root beer. Easy to navigate for a huge overwhelming setup, plenty to entice all needs and treat all woof peckers, us two guys quickly pulled out a bit of trim and noticed solid new ginger beer too. Lowes, Ace Hardware, and Menards continue to be my favorite yet it is awkward the billions harvested from this chain haven't turned into proper pay for employees. read more

Menards - Classic entry - Hardware Stores Near Me - Washington, Illinois

I find that I can find a good selection of a variety of products. For instance I tend to come here for sugar free candies. My wife gets sugar wafers here, and I also find needed building materials. read more

Very friendly employees. Tons of items for home improvement, plus appliances, greeting cards, pet food and a small selection of grocery items. If you have a Menards credit card, they will send you a coupon for a free birthday item each year, usually some gadgety thingy. read more

I called ahead to ask if they had some items in stock. They had what I needed (only 2 left and I needed both) and said they would hold until I got there. Drove over an hour to this store and when I arrived they were rude and said they put the items back. I told them I would be right there and that I was driving some distance. I asked to talk to a manager and the manager was just as rude and unapologetic. I would have gladly paid for the items in advance if they needed me to, but they said holding was no problem as long as I got there the same day. Don't expect good customer service from this store or any other Menards for that matter. We have had very similar experiences at the Peoria store too. This is exactly why I don't shop Menards unless I have to. read more

I went to look at refrigerators on October 1st. 2018 at Menards located in Washington Il. I was told that the delivery would be only 69.00. When I went to get all the paperwork done up on the refrigerator I picked out, they added on an additional 30.00 extra to the delivery saying I lived two miles farther than expected then said that because the fridge was 18cu ft, it was an additional 10.00. So they added a total of 30.00 more on at the last minute. So to anyone who reads this, be aware that what they will tell you will not be what you will pay and a person is only as good as their word. read more

I bought a high end storm door from menards. After working on the door for 3 hours we realize the reason it won't shut is because it's missing the latch rail and weather stripping. Run back to Menards and they don't have any more in stock so I say fine I have to get this done so I will run to north Peoria for one so we can complete the project. The employee says they won't open a box there. What??? He said we would but they won't. Now if I bought this at Home Depot or Lowes this wouldn't be a problem. But I am stuck having to drive there and buy a new door and then return the door after I take out what was missing from the original door.... read more

Menard's used to be my favorite store and I would give them five stars on customer service, product selection and cleanliness. But, on customer consideration, I would rate them a ZERO. Home improvement stores are extremely large and if you park near the entrance, you have to go clear to the other end to checkout. Then you have to walk all the way back to your car. Why isn't the checkout in the middle of the store? Now, they have eliminated the entrance to the garden shop, creating even more time and effort to get there. In addition, now you have to take your garden purchases to the regular checkout. I know they want you to wander around and maybe buy something you didn't consider before you came. But, when you know what you want, the last thing you want to do it waste time and effort to get what you came for. I am not getting any younger and it is becoming an effort just to shop here. I have made myself a promise not to buy anything in the garden store even though I like their flowers. Lowes and Home Depot are more considerate of their customers. read more

Always have what I need and the people are friendly. Avery clean.

We bought our Schrock kitchen cabinets here. Steve was great with the planning and very flexible with my changes. Everyone has been friendly! read more

I had a very good experience today at Menards in Naperville, Il. I mistakenly left my purse at this store. I did not recall taking my wallet out of my purse while shopping. I called every location I called every place I had been, but of course everyone said "no purse was left here, or turned in". I just resolved that somehow someone got to my purse and had taken it. I decided to call the store and someone had pointed it out to a sales person who put it aside. I was so happy, I decided to take time to write a review. I shop here because people greet you in a upbeat manner. I really do enjoy some of the people working there; they really do seem to authentically want to help you. I would certainly recommend this store in Naperville located near Aurora rd & Route 59. read more

Menards has definitely made a shift towards hiring employees that are clueless about home improvement. Asked a snotty female employee today where a vinyl light block was, even though it was right by us,she had no idea what I was even talking about. They seem to get by on a few people knowing anything, and that is in the plumbing department. Last week another employee tried confronting me for picking trash up off the floor and setting it on their shelf. Keep your store clean yourself. My opinion is 97% of their staff are total idiots, and don't deserve their paychecks. read more

buying a washer and dryer here was a nightmare! plus no hook up. the closed in outdoor center has really made shopping inconvenient. lawn care products too limited. no micronutrients or even a surfactant! read more

Picked up special order. Ordered thousands of dollars of decking, some picked up in October. Stair rail on back order and finally came in. Clerk had problems with our receipt when checking out, it showed picked up in Oct and signed for. "Ashley" was called to assist clerk. Without actually saying it, she accused us of shoplifting and was quite loud about it. We were told we were not allowed to leave store until surveillance tapes checked. I went to the deck counter, explained to clerk. He checked computer, ran off receipt and went to main desk to resolve issue. Ashley needs retrained in people skills. Why she didn't just ask us to go to the desk to resolve the issue and do what I did, instead of strutting around with such a chip on her shoulder. And, also, the railing was damaged when we picked it up, but took it anyway because it would have been cut off. read more