Very clean! The staff are friendly. The washers and dryers are clean and work well. My clothes and…read morerugs come out very clean and rinsed well.

This place is awesome. Earlier this week, both my Samsung Washer and Dryer decided they wanted to…read moreact up. Dryer needed new heating element & we got that. Washer kept giving error in rinse cycle & now will not even start. We came here about 1100 AM on a Saturday. First of all, these speed Queen washers are the bomb. I saw people loading a whole baseball team worth of clothes & they just got swallowed right up. Dryers are huge too. No noise or broken machines when they are running. Now the price is high for this; starting at $7.50 for the washer & $3.25 for the dryer. I can't complain as I already spent $300 on a dryer, THIS WEEK. LOL. Attendant was cleaning the store the whole time & the Gator Ade Zero is a cheap as the water. Comfortable seats & clean restrooms. Even after I get my washer fixed, I'll probable be back. 5-stars

I moved into the area recently, and this is the only laundromat I've used. The machines are not too…read moreold, and the cost is reasonable. I try to go during the week, as it gets busy on weekends. I have not used the other services, but, know others that have. They are very personable and helpful with whatever your needs are.

Very well staffed, clean and comfortable place to do your laundry…read more It was our first time using this location and Sondra was a huge help.

GEMS is definitely a part of my wardrobe maintenance. Whether it's business or pleasure, the team…read moreat GEMS Dry Cleaners keeps me on point. The quality of care with my garments, the value for the service is great too as well as the great customer service makes them a GEM for all to use. Stop by and see them. Never disappoint. It's the great service for me. Thanks GEMS!!!!

OVER $2,500 IN DAMAGES, ZERO ACCOUNTABILITY, DEEPLY UNPROFESSIONAL!!!…read more If I were permitted to give zero stars, I would do so without hesitation. I brought eight valuable garments to GEM Dry Cleaners, including two custom three-piece suits with Italian fabric and buttons, a $500 long coat, and a $200 suede jacket. Every item was damaged. Buttons were loose, seams were torn, and most upsettingly, and without my consent, they ironed sticker labels directly into the fabric of every piece, leaving permanent, burn-like marks. I was never informed this would happen, nor given the option to use pins--a safer more standard method used by most reputable dry cleaners. When I questioned it, the owner, Bryan McNatt, claimed there were signs. The only one I found was hidden behind the counter, barely visible. Others were small printouts, covered by card readers and equipment. Even Bryan admitted the signs were hard to see, which makes it even more perplexing that nothing was said to me during drop-off. I contacted no one, yet Bryan called me personally at 8 a.m. from his cell phone (which I assume he retrieved from the customer system), yelled at and berated me, and offered a mere $36.45 partial refund for the damage of thousands of dollars worth of items. I did not accept the offer because of how inappropriate it was. I spoke calmly and expressed I wanted to handle this amicably, but he was immediately defensive, dismissive, offensive, and said I must be struggling financially to care about the damage. When I said I may have to file a complaint with the Better Business Bureau, he told me to do whatever I needed and banned me from returning. The staff were also rude. One employee was visibly wearing a court-issued ankle monitor while working. While everyone deserves employment and second chances, I believe this anecdote unfortunately gives insight into the deeper issue -- a clear lack of professionalism, accountability, respect across the board, and oversight at this business. The garments are permanently damaged, and nothing can undo that. This was one of the most frustrating, heartbreaking experiences I have ever had with a business. I trusted them with irreplaceable items, and they treated me and my concerns with absolute disregard. Please read through the many other similar reviews. I am far from the only one who has experienced destroyed clothing and mistreatment at this establishment. I am sure they will try to twist and make up some way to rebut this, so I have decided to include some of the photographs of the damaged garments and the obscured signage with this review so that others can see the truth for themselves. I sincerely hope this helps at least one other person avoid the same loss.

The ladies were & , I'm thankful for their patience and kindness…read more I hadn't been to a laundry mat in a long time & there were a few upgrades for payment methods. to go digging up change. Like everything else, you're going to use your phone, ( , ' /) not only to pay but it lets you know which Washers or Dryers used & when finished. - There are different types of Washers, depending on your load amount. The options start at the average load amount, all the way up to a washer that handles !Bring Your Rugs This was an eye opening experience, ' / . Thanks to a Samsung Washer- washer that had broken for the hundredth time! Finally Breaking for the last time at beginning of COVID-19 & then taking about 3 months to get a new Washer. - don't ever wash your rugs at home again, put all the Wear & Tear on one their available. - If you're not into sitting around, drop your laundry off and use their service. Con for some people, might be The furnishings, It's definitely time for a makeover. I understand People are coming and going ALL day every day & it's to control the general public. People bring dirty clothes to clean & some are careless using this Laundry Facility, (I witnessed 1st hand. ) The Crew is wonderful, thank you

Razzel the worker with the gold tooth was very rude to me complaining that I moved allll the carts…read more... she's tierd and I made her job harder ... meanwhile I just dropped $60 I. There and I'm carrying 4 baskets and ect comforters doing laundry for my children and I'm about 95 pounds so yeah whatever cart was next to me I was using and nobody was even in there except for this nice man who helped me carry out my baskets because I was too uncomfortable to use any of the carts I told her I would just go back to my other laundry mat since I'm such a problem and then she proceeded to tell me that she's gonna call the police on me. so I wouldn't go here they might call the cops on you for using their cart

Lost 3 ties and thankfully I was standing there when the next person came in because it was…read moregathered with his things and he about walked out with it. If I had left, they would be missing. No apology from staff. They were nice but seemed to just keep referring back to me and whether I had even given them it in the first place. This is the second time I've been here and both times were not great. Btw, this is the same place as Sage Cleaners and they do not have good reviews. They are one and the same business. Not sure why they are listed separately on here.

My dryer was broken & I didn't have time to fix it during a busy weekend, so i dropped off 2…read morecomforters & a large load of laundry for their wash & fold service. The staff was very nice but we had a mix up at pick up & they gave me the wrong comforters at first. When we found the correct ones i realized after i got home that one came out very starchy & stiff. Will be back for the wash & fold if another emergency happens but i will probably look for another cleaners for my comforters. *edit: The owner Betty is very sweet & called me after this review was posted. The 4 star still stands and i still agree their customer service was good. As stated before, the staff was very nice to me but Betty calling me was the cherry on top! I can tell customer service is very important to them.

There is always someone be there to help you, and someone who keeps your space clean as well. I…read morelike the machines too. I wish they still had machines that weren't all front loading machines.

My washing machine at home went out and I needed a place to clean my clothes. This facility is very…read moreclean the staff is very friendly and helpful and they have a lot of machines to accommodate all your needs.

I couldn't tell you the last time I was at a laundromat, probably when I was a kid. This place…read moredefinitely brought all that nostalgia back! It was clean and machines were working and it had tons of games and room for everyone to sit while doing their laundry. Our washer broke so we decided to come here since it was nearby. I felt safe and it took a total of 45 minutes to do two big loads of laundry. They had all sizes of washers and dryers for your use. $6.50 for a wash and $1.50 for drying was a good deal. I would definitely go back if needed. It's also open 24 hours so can't beat that!

Plenty of washer and dryers, a lot of folding stations and vending machines for detergent snacks…read moreand drinks. Plenty of arcade machines to play, pinball machines and even a pool table. The even have a few tv's and a jukebox to listen to some music (pay of course) Plenty of carts to use to move your laundry around, and they have big and medium sized available. I took a star away because each time I'm here, there are loud and very rude customers! Taking up multiple washers/dryers/tables as if They are the only ones in the place. Screaming across the laundrymat at their kids or relatives. Only other con is that there is a lack of seats for people to use while waiting for their laundry to finish. I come here a few times a month to clean bedding, and every time I'm here there has been a few customers that make my time here very annoying (and who needs that on laundry day??) Staff has always been friendly and kind, facilities are clean and I have only seen a few dryers out of order last visit, but were fixed by this visit. I wish they had some authority to encourage customers to be mindful of other people and to not scream while here.

Every so often, I need to use a dry cleaners. I have a custom tailored dress shirt and jacket that…read moreneed special care. My first visit to Sun Country, I dropped off my white shirt. I was greeted by a friendly woman at the counter. She asked how much starch I wanted and when I needed it by. I was in no rush and I didn't really know anything out starch. She explained it to me simply and I went with light. I was told two days until pick-up and a dry clean for a shirt is only $2.99. The shirt was perfectly cleaned and looked great! I was so impressed, I went back and had it cleaned again with my jacket this time and a dress for my wife. This place has decent hours. You can pick up until 7pm most evenings. Our clothes have been well taken care of and services are not overly expensive. If you're looking for a good dry cleaners, check out Sun Country Cleaners.

I'd been driven my past these folks for 1/2 a year and decided to use them to clean a suit and…read moreshirt for an upcoming wedding. Decent hours - can pick up your dry cleaning until about 7pm most days. Turn-around time is about a day and a half. I dropped clothing off on a Thursday morning and was told it'd be done Friday by 6pm. It was ready on time. The cleaning facility seems to be off-site, so hence the time delay. No matter if you plan ahead or aren't in a rush. Price was good, too. For a suit and dress shirt it was under $20. They do alterations and repairs as well, and open early so you can drop off your items on your way to work.

I used Tide Cleaners in Sarasota for years and had great experiences, which is why I continued…read moreusing Tide after moving to Brandon. Unfortunately, the Brandon location has been a complete disappointment. I brought in an investment piece I wear as a corporate trainer. The dress and matching belt are the same fabric and color and were cleaned together to maintain a consistent, rich black. Due to the Brandon location's boiler being down for several weeks, my items were transported to another location for cleaning. When they were returned, my matching belt was missing. I went back multiple times. They were unable to locate it. There was no resolution, no replacement, and no meaningful accountability. This is unacceptable, especially when customers are trusting you with high-quality, expensive clothing. The difference between the Sarasota and Brandon locations is stark. If you value your wardrobe, I would strongly recommend avoiding the Brandon Tide Cleaners and choosing a different location or a different cleaner altogether.

If I could give a zero-star rating I would. First- and last-time using Tide Cleaners Valrico on…read moreBloomingdale Ave. I dropped off clothes that were urgently needed for a funeral and was assured they'd be ready in time. Instead, I got a last-minute text saying production was halted and my clothes wouldn't be ready until days after the service. My family had to attend the funeral without what we had planned to wear. When I finally picked up the clothes later and asked if any consideration could be made after I was just told none was going to be given on my $36 bill, the owner, told me in a condescending tone, "Oh no sir, let me take care of that for you but do me a favor and never come back." He said this in front of other customers. I assured him I would never step foot in this business again. Maintenance issues happen, but the lack of accountability, professionalism, and basic respect was appalling. Tide Cleaners lost not just me, but my family as customers, over how this was handled.