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Nelson's Candies

4.0 (2 reviews)
ModerateCandy Stores

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14 years ago

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Al's Seafood - Lobster Roll from Al's Seafood

Al's Seafood

4.1(359 reviews)
2.8 mi
•$$

First of all the prices are very reasonable. The food is some of the best fried seafood i've ever…read morehad. Fried to perfection and not greasy at all. The employees couldn't be any nicer. One server in particular was so much fun, her name is Brittney AKA Wendy! Highly recommend Al's you wont be dissapointed. Cindy

I really hate to say this because I have always loved Al's, but after my experience this week, I…read morefeel people should know what to expect if they're considering ordering a lobster roll there. First, I was surprised to find that they no longer serve their lobster rolls on the grilled hot-dog-style roll they used to use. The lobster roll is offered either cold with mayonnaise or hot with butter. I don't like mayonnaise, but I also didn't want my lobster heated. I asked if I could have the cold lobster with butter instead, and the woman at the counter said that would be fine. When I received my receipt, I noticed I had been charged an additional $1 on a nearly $30 lobster roll simply to have hot butter put on the cold lobster. I was honestly flabbergasted. All I wanted was cold lobster with melted butter poured over it. What bothered me almost as much was the way the situation was handled. The customer behind me ordered a lobster roll, and the woman at the counter specifically asked if she was okay with having it on a sub roll. She had never mentioned that to me. After overhearing that conversation, I went back and asked why I hadn't been told that the lobster rolls were no longer served on the traditional roll. The response was quite abrupt, and the manager was called over. Unfortunately, the manager was also angry and rude about the situation. I simply explained that, to me, a traditional New England lobster roll includes the grilled, buttered roll -- and that is exactly what I had ordered at Al's earlier this summer and loved. In the end, I was refunded the $1 butter charge and also received a refund for the entire lobster roll, which was around $34. I'm very disappointed because I have always loved Al's and have recommended them in the past. But after this experience, I won't be going back to Al's for a lobster roll. It's not just the change in the lobster roll itself; it was the lack of communication regarding the change and, most importantly, the way I was treated when I politely asked about it.

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Al's Seafood - Dining area

Dining area

Al's Seafood - 07/30/2025 silverware packet

07/30/2025 silverware packet

Al's Seafood - 08/25/2026  beer & wine

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08/25/2026 beer & wine

Nelson's Candies - candy - Updated November 2026

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