If I could give zero stars I would. I used to frequent this place. Usually this place is very good. We were helped by a girl in her twenties that looked like she just rolled out of bed. She was very dry and rude. I bought some donuts and a few large coffees. I went back to the cashier to buy another chocolate milk for my son asked for more creamer for my moms coffee... this girl said my manager said no" I told got my family and we left. I will never go there again. I have never written a bad review in my life, but the service I received was so bad I had no choice. This place sucks and it's the crappy staff. read more

Went in to get some donuts for the next morning, and the girl working there was nice and friendly. But when she was handling our donuts she wasn't wearing gloves or using tongs. She was using her bare hands. I'm sorry, but that's so unsanitary. I don't think I can go back. read more

Well their donuts are tasty I've got to be honest the fact that I stood there and was ignored for three people who came in after me makes me not want to go there anymore this just happened on Saturday morning at about 8:50 it was busy but apparently I was standing in the wrong spot cuz I just kept getting ignored until I finally walked out read more

Stopped on my way to work this morning and got 3 puffy thingies and a apple fritter. The people couldn't be more nice. The owner talked to me awhile about all they have to offer insisting that I come and try a pizza soon, however we already have a favorite pizza place but they offer sandwiches and a salad bar which is way cool. When I get time I'll stop in and try the salad bar, I have high hopes on it!my puffy thingies were fine and the fritter is huge I'll be taking it home to split the husband. The interior was clean and fresh. Nice little place next to a smoke shop....probably get plenty of customers from there. read more

Don't get a bagel. $3 for a dry bagel with ham and cheese. No butter, no cream cheese, nothing. A dry stinking bagel. What a let down. Make a half way decent bagel sandwichand I would have been here 2-3 days a week read more

I went here purchased a box of 15 count mixed donuts for a lil over $9. I get home open the box to distribute between my family and 2 jelly donuts have mold spots on bottom of donuts and others taste like day old donuts even tho they ensure daily freshness! I called the shop and associate was so rude and unapologetic, I wasn't offered any kind of compensation and was rushed off phone! I should've turned around when I saw the B grade in the window! read more

Girl who works there is rude and stale.. she rang me up with her gloves on that she touch my bagel with after she rang it up. Didn't say anything cos 3 bucks on a coffee and bagel is nothing. Place is dirty would never go there again. Deserves ZERO stars. Health department needs to go check them out. read more

I always get the Puffys - the donut with the custard inside and powdered sugar, I think thats what they're called. It cost a dozen for $3.24. They're highly addicting, you are warned! read more

The donuts were so dense. A donut should be light and airy. I wish small town places had better choices of everything.

Gave location 1 a try . Horrible customer service,place was dirty and stale donuts. Gave location 2 on Dale Evans a try and a 2nd chance. Exact Same experience. Dont waste your time or money. read more

Delicious and fresh every time.. The blueberry fritters are addictive...it's great to have a good donut place close to home

Very nice and clean..Good Donut Holes I will be back Great Coffee...

Mold at the bottom of the Donut. Went to the new location at Dale Evans and Highway 18. Tried to call no answer

Staff at both locations in Apple Valley are super rude and seem bothered to help customers. I will NOT be going back anymore. And the selection sucks! National donut day, and they have 4 different kinds of "pastries." read more

Tried it today. Very good donuts and good coffee. Very clean. Friendly. Going to try breakfast soon.

I have been to Neil's dozens of times, I dispute the woman's claim of finding a bug in her food. This staff is cleaning the shop every spare minute and I've never seen any evidence of anything of that sort. The morning worker Mike is especially courteous and my grandkids love this guy. Neil is a caring and hands on owner who is always looking for ways to improve his label and open more shops (which of course means more jobs). Keep up the good work Neil, and give Mike a raise because he is awesome!! read more

This place just opened (after months of a "coming soon" sign). I'm partial to old fashioned/buttermilk donuts on the rare occasion I eat them. I bought one of each here. They were the best I've had in 30 years--I'm serious. My wife didn't seem quite as taken with her maple bar, but it looked good. This place also has sandwiches, pizza, salad bar and ice cream. I hope they can stay in business! read more

I have to say I am extremely disappointed that I have to go this far as to write a review on this business. I absolutely LOVE Neil's hot chocolate. I go there AT LEAST 4-5 nights a week on my 12am lunch from my shift at st marys which is right across the street... this time, I ordered a bagel and my usual hot chocolate. walked back to work which by the way, took a whole 25 minutes to wait for the order, sat at my desk and was too impatient to wait for my coco to cool off... so I took off the lid and found ants in my cup. ANTS. I wish I was able to post the pictures I took! not to mention my bagel was so stale you could practically crack it in half. needless to say, I threw both away! (after pictures of the ants of course) I called the donut shop and the lady told me to bring back my coco and bagel!!!!! why on earth would I take the time to do such a thing! I told her I want a refund and I will be coming in to get it and I notified her in a very nice tone, that they have ants in there products. anyways, 2 days later I come in for my refund, and the manager refused to give me my refund and wasn't apologetic what so ever!! he said it was against policy. now, I would not mind what so ever if I didn't get a refund, but he could have at least said something along the lines of "wow I was unaware I am so sorry I will make sure to do a better job at making my staff keep up on cleaning and sanitizing, unfortunately I can not give you a refund, it is against our policy." I wouldn't be angry at all. but seeing the other reviews (bugs being in donuts, mold ect) I HAVE to write this. just Facebook alone, have notified so many people and people who live/work in the area are all boycotting this business. this is such a shame and I'm upset at the way this was handled. I am all for family/self owned businesses, but this one needs to get it together. read more

Neil's Donuts - Donuts Near Me - Apple Valley, California

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The plain donuts are not baked thoroughly and ate sticky inside. They are really bad and unsafe to eat. Clearly, kids are in charge here and if they are the bakers, this is not good. We will not come again. read more

Bomb... friendly staff and good prices. It covers my glazed Donut fix lol. I'm not from the Area so it was a good lil place to try out.

Went here this morning with my daughter and got half a dozen donuts. Got home and my daughter and I ate ours. When my wife got up she started eating hers and halfway thru she looked at it and saw a fried BUG!!! in the donut. She ran to the bathroom and threw it up. Do not go here. read more

This morning I had the absolute worst experience I have ever had trying to purchase a dozen donuts! It's donuts it is not rocket science! Sad but true in the service industry the customer is always right even when they are wrong! Jasmine Ward gets paid to serve donuts & be knowledgable of what is in her clear, glass case & where it can be located when her customer points to the item in her glass case! Instead she chose to engage in an argument, using a victim mentality that escalated the situation from 0 to 1000 in a matter of moments! I am not proud of my behavior this morning, however, antagonistic service was not what I went there with my good money to purchase! I took my business to Slik Donuts on Main St in Hesperia where I received amazing customer service from Amanda!! I give Neil's zero stars & a big thumbs down! read more

I have been here many times and the donuts are just amazing...they have really good prices probably the best in the HD...the young gentle man that works every morning is so sweet he always make sure I'm satisfied when I walk out that door...this is the cleanest donut shop I've seen in a while...keep up the good work :) read more

HORRIBLE! the worst donut shop I've ever been to. I ordered a cinnamon bun that had walnuts on top, it was completely hard and stale. I didn't even eat half of it because it was unbearable. My boyfriend ordered a jalapeno ham and cheese croissant and it was burnt. then to top it all off the guy working there was so rude. The WORST way to start my day. The only reason I even gave it one start was because yelp wouldn't let me post this review without a star rating. read more