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    Neff Rental

    1.0 (1 review)
    Closed 7:00 am - 5:30 pm

    Services - Neff Rental

    Truck rental

    Trailer rental

    Machine and tool rental

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    9 years ago

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    U-Haul Moving & Storage of Gainesville

    U-Haul Moving & Storage of Gainesville

    4.2
    (6 reviews)

    My recent experience with U-Haul was extremely disappointing, and I would not recommend their…read moreservices. A few days before my rental, U-Haul asked me to transport one of their trailers for a promised $100 payment. However, when I arrived to pick up my truck, the offer was suddenly withdrawn without explanation. My rental was scheduled from May 31 to June 2, 2026. When I arrived at the location where I had made my reservation, the representative did not introduce themselves and simply informed me that my truck had been moved to another location, wasting my time and requiring an additional trip. At the second location, another representative failed to explain the rental process and placed a $100 hold on my card without mentioning it beforehand. The truck was delivered with only a quarter tank of fuel and the check engine light already on. I immediately called U-Haul to report the issue. My original drop-off location was Daytona Beach, but when my plans changed, I called ahead and informed U-Haul that I would be returning the truck to Gainesville. Only then was I told that changing the return location would alter my contract and increase my charges. This was never explained when I picked up the vehicle. Despite returning the truck a full day early, U-Haul kept my $100 deposit, told me I owed an additional $37, and has now sent another bill for approximately $67 while threatening a $30 late fee if it is not paid promptly. The lack of communication, surprise charges, poor customer service, and constantly changing information made this one of the worst rental experiences I have ever had. I left feeling misled and frustrated, and I will not be using U-Haul again.

    I hopeU-Haul will forgive me for saying I did not expect a trailer rental business to be so…read moreexcellent. I picked up a trailer here and was astonished at the helpfulness, friendliness and professionalism of the staff. (On top of that this place is the Disney World of U-Haul as it is very clean and spacious).

    Budget Truck Rental

    Budget Truck Rental

    1.0
    (1 review)

    The moving truck department of this company is absolutely awful. I spoke with a supervisor today…read moreand she yelled at me when I started to ask a few ordinary questions. I asked about the sizes of the trucks, and explained that I was moving locally. When she heard this, the woman said that she could not reserve a truck for me, because she "didn't want to be yelled at". I asked, confused, how it was that they worked, if they didn't do reservations. How would I be sure to get a truck? She said, "We're not like U-Haul" and went on a long tirade about how the priority went to the one-way trucks going out-of-state. She said she wouldn't make me a reservation, "not even for one thousand dollars!" Her voice got louder and louder until she was actively yelling at me. I was asking my questions calmly. She was extremely unprofessional. At the end of the conversation she said that 60 trucks were going out between now and the date I needed. When I said, "So what you're telling me is, there is no availability?" she couldn't even explain herself. She basically was lying to me in the very first place, pretending there were trucks available. When I asked to speak to the supervisor, she said, "I am the supervisor". Well then, why are you so worried about being yelled at by a customer? Where's your sense of authority and professionalism? This woman and this company disgust me. I would never recommend such a horribly unprofessional company; if their supervisors are so rude on the phone, and can't even provide good customer service over telephone, imagine how horrible their moving trucks and operations are! I am loathe to even give this company one star.

    Neff Rental - truck_rental - Updated July 2026

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