I hopeU-Haul will forgive me for saying I did not expect a trailer rental business to be so…read moreexcellent. I picked up a trailer here and was astonished at the helpfulness, friendliness and professionalism of the staff. (On top of that this place is the Disney World of U-Haul as it is very clean and spacious).

One of the best U-Haul experiences I've had before. Rented a cargo van and TJ was really helpful…read moreand polite to work with. Clean and well stocked store. Definitely will use them again in the future!

I sent my 5th wheel to Blue Compass RV in Alachua for a rear gate replacement, which cost over…read more$10,000. After months of delays, the RV was finally returned, but we discovered the entry door window was broken. I contacted the store, and they said they'd call me back to discuss solutions. Three weeks passed with no response, despite my follow-up calls, and it felt like they were avoiding the issue. Eventually, Angela informed me they wouldn't pick up the RV to fix the window but would order a replacement part, leaving me to handle the installation. This was on May 6. On July 10, I got a message saying Jenna had ordered the window, but she was out that day and would provide an ETA later. I still haven't heard back. I'm at my wit's end. I paid for delivery and shouldn't be responsible for fixing their mistake, yet I agreed to move forward just to resolve it. Unfortunately, the lack of communication and progress is unacceptable. I'm still waiting for the part to do the repair myself.

we are very happy with the purchase at Blue Compass RV , the sales pers. DJ & and…read moreTechnician/Demonstrator . Lardwin delos santos ! made all the process go smooth and very clean . thank you !!!!

This is probably the most central location for a full-service U-haul store, in Gaunesville…read more They have boxes and dollies and stuff, (trucks of course) for moving, you can also rent climate-controlled storage space and they even fill up your propane tank, in just a few minutes, for under $20!! It get a bit busy, so maybe parking can be a challenge, but you can always drive around back, too!

I do not understand all of the negative reviews. I have rented from this location four or five…read moretimes over the years. Definitely not frequently. But when I've needed something, they've always done a superb job. My most-recent experience took place 6/2 & 6/3. I needed to rent a trailer to haul a motorcycle home from Melbourne (200 miles each way). The pick-up Friday afternoon was smooth and fast. The young lady who served me, both at the counter and in the lot, was awesome. Very friendly and efficient. I returned the trailer Saturday afternoon. There was a young man in the lot who directed me to a drop-off spot. He unhitched the trailer, processed my return, and I was back on the road in less than five minutes without even having to go inside. Here's a bonus: I was an hour or two over 24 hours. I had initially reserved the trailer for three days (until Monday). They only charged me for one day! Wish Enterprise did that. LOL. Top marks for this U-Haul location!

If I could give it one star, I would. Don't EVER rent a U-Haul from this location. I asked a…read morequestion about gas stating that it was close to E. His response, in a condescending tone, was "There's a difference between E and quarter tank". I told him he did not have to speak to me in that tone.  He responded "I don't have to answer you, I rented to her". (Pointing to my mom). At that point a screaming match occurred. He threatened to call the cops all because I asked about the gas. Terrible customer service. I've seriously never been so insulted. My mother is elderly, and I like most people, wanted to make sure everything was good before we drove off. I was told the guy goes by the name KP. Seriously DON'T RENT FROM HERE.

The moving truck department of this company is absolutely awful. I spoke with a supervisor today…read moreand she yelled at me when I started to ask a few ordinary questions. I asked about the sizes of the trucks, and explained that I was moving locally. When she heard this, the woman said that she could not reserve a truck for me, because she "didn't want to be yelled at". I asked, confused, how it was that they worked, if they didn't do reservations. How would I be sure to get a truck? She said, "We're not like U-Haul" and went on a long tirade about how the priority went to the one-way trucks going out-of-state. She said she wouldn't make me a reservation, "not even for one thousand dollars!" Her voice got louder and louder until she was actively yelling at me. I was asking my questions calmly. She was extremely unprofessional. At the end of the conversation she said that 60 trucks were going out between now and the date I needed. When I said, "So what you're telling me is, there is no availability?" she couldn't even explain herself. She basically was lying to me in the very first place, pretending there were trucks available. When I asked to speak to the supervisor, she said, "I am the supervisor". Well then, why are you so worried about being yelled at by a customer? Where's your sense of authority and professionalism? This woman and this company disgust me. I would never recommend such a horribly unprofessional company; if their supervisors are so rude on the phone, and can't even provide good customer service over telephone, imagine how horrible their moving trucks and operations are! I am loathe to even give this company one star.

I dont usually rank businesses as 5 stars unless I'm really impressed.... This is the best tool…read morerental I have used to date, so they get 5! These guys are friendly, helpful, and definitely willing to go the extra mile. I rented a two-story scaffolding from them and they went as far as letting me use their trailer to haul it home and back, free of charge. Prices for the rental was pretty competitive as well. Whn you show up, ask to talk to Carl; he was very helpful.

All there equipment is old and outdated staff has a bad attitude and they do not stand behind…read moretheir thirty-year-old equipment they try to rent for top dollar out of the door. Quit submitting false reviews to your business