Have had a unit there for over two years, manager Kimberly has always been amazing and very…read morehelpful. I've never had a single issue. It's a company unit and if anything, delivery drivers are the worst! Kimberly and her team are always finding my packages in other people's units and either holding them for me or putting them into my unit when they have time. Above and beyond 10/10.

This is by far the worst business I've ever had to deal with. Would give 0 stars if I could…read more You can only access your unit from 10am - 5pm, Monday thru Saturday, however this information is posted nowhere. Their customer service is directed to a call center in another state. What kind of storage unit restricts access like this? How is a working person or student going to access their belongings when you can't go after work or on the weekends? They give you a "gate code" to trick you into thinking you can access your unit after hours but the codes don't even work. Not only are the times absurd, 75%+ of the units are located upstairs and there is only one elevator that works as the other is broken. If this wasn't bad enough, I got a unit over the phone and was given a price and when I got to the building the price wasn't honored and they had no idea what I was talking about. Do yourself a favor and go literally anywhere else. You'd be better off storing your things on the side of the road.

Very clean climate control units. The non climate controlled units are also great. Very safe,…read moreaccessible, and no bugs or critters. Staff is friendly and very professional. Monthly rents, ideal solution.

My husband and I were traveling from MI to Gainesville Raceway in Florida for him to race. The axle…read morebroke on the trailer in Gainsville and we had to get a new axle. We ended up taking the trailer to Texas Trailer Repair. They were not sure how soon they could get an axle, so we had to store race car while we waited. The trailer recommended StorQuest which was only a couple miles away. The woman at the front desk was so kind and helpful. She found a unit that worked perfect for us. She took care of all our concerns and said not only is the place gated, well lit and has security cameras, she also keeps a close eye on those going in and out. She said it's a very safe place and we need not worry about the car. There was a special going on the first month, so we only had to pay $30 and if we stayed longer, the second month would be $128, which is very reasonable. We ended up only needing the unit 5 days and when my husband picked up the car she asked him to call and let her know he got back home safe. Sandy is one of the sweetest customer service workers we have ever met. Can't say enough about how pleased we are. Mike & Ersella W.

Pat is a great guy, always reachable by phone, and gives you a great deal. Facility is well-kept,…read moresecure, and very convenient, especially if you're downtown. Dealing with Pat was, by far, my best experience with a storage unit.

This place is great! I would definitely recommend this place to anyone looking for storage! Great…read moredeals and customer service! The storage facility is secure and up-kept and I feel comfortable leaving my belongings there.

Do not buy a unit from these people. The management has no compassion , are vrry unfair and WILL…read moreNOT WORK WITH YOU NO MATTER HOW HARD YOU TRY, and have greedy owners. Go somewhere else.

How rare is it to encounter truly stellar and selfless service in Gainesville? That's what I got at…read moreGainesville Self Storage. For 4 months I rented out a small storage unit. It's a bit out of the way on NW 53rd ave, but was one of the better deals in town. Be aware that there is no security gate and I hope they change that. But there are always cops around this industrial part of town, probably speed trapping people. The guy who you rent from is a very good hearted man. I was late a couple of times and even a whole month late once and he never hassled me and more surprisingly didn't charge me any extra late fees. Can't say that they do this for everyone, but I was just a random customer. They never tried to hassle me to get a larger space, just gave me what I needed, no fuss, and were always friendly. As honest as they come.

I was put off by the attitude of the one mover, they sent three. He was the one in charge. He for…read moresure knew what he was doing with moving things and had to direct the other two. It was just incredibly stressful and I could not wait for them to be gone. I'm older. I used to be able to do things on my own and I can't anymore. Letting people into your home and handling your personal things is stressful in itself. I felt the leader was disrespectful and made fun of me being older. I'm not sure why that's ok in today's society but it seems so. He made constant noises and when he called for me to ask a question it was in a high pitched weird voice, sort of imitating a cat. I did at one point tell him I was not sure if I should be offended by his high pitched woman voice imitation- trying to give him notice to stop. He did not. It did seem as his two helpers were made a little uncomfortable by it also. They moved my stuff, thought it was made more stressful than it needed to be, and I probably won't use them again. The person I spoke to on the phone was polite - too bad he didn't do the move.

Extremely disappointed with customer service. I had booked a move for July 31st but had to cancel…read moreit because of a family emergency. I called MULTIPLE TIMES throughout MULTIPLE DAYS. Now, I checked the hours and thought "well, maybe the hours have changed due to COVID, so I'll call later in the day to see if they'll pick up." They didn't. The first few times I called, no one answered and I tried to leave a voicemail. Mailbox was full. Understandable. I call the next morning, no one picks up, and I was able to leave a voicemail. Sounds to me like they emptied the mailbox which was great. I wait two days, and no one calls me back. I call several more times, and leave another voicemail. I WAIT TWO MORE DAYS, AND NO ONE PICKED UP. In my voicemail, I also wanted to ask if the $100 I deposited was refundable because when you book a move, you need to put a $100 to secure your booking. So, I got fed up of waiting to call the next day and sent an email asking to cancel my move and ask if I could be refunded. I wake up this morning to an email, an AUTOMATED EMAIL, that my move was canceled. Okay, that's good. My original objective was done. However, the fact that no one wanted to answer my simple question of a refund was already making me angry. I called this morning twice to ask about the refund. And again, it went straight to voicemail. The first few times I called, I figured it was because of COVID and I'd been lenient. But now that it's been over a week, I'm done being patient. Had someone picked up to tell me they're understaffed or even mentioned it in the voicemail, I would've understood. 1) ALL of my calls were ignored and NO ONE thought to call me back even AFTER I left two voicemails 2) They clearly didn't care when I voiced my concerns in an email that I simply wanted answers for a refund and a cancellation. Cancellation was done but I guess they figured it would be easier to just cancel the move without having to deal with a paying customer. 3) I had heard great things about this moving company and saw so many great reviews about their services. This was a huge let down. Customer service is a big part of what makes someone want to pay for your services. Next time, when I move, I think I'll just stick to moving furniture myself.

Friendly, helpful staff. I locked my keys in my car and someone waited, past closing time until…read moreroadside assistance arrived. Reasonable rates. I have a 10x10 climate controlled unit, that comes to $122.00 a month with tax. Public restroom available.

Fantastic!! - The staff is extremely professional and friendly and the facility is kept in top…read morenotch condition. The area is safe and secure and I had no qualms about visiting the storage center alone and or in the evening. I had need of additional storage for close to 3 years and when I was able to move my belongings to my new home, the items I had in storage had no dust and or bugs/spiders or mold present on or in the storage unit. I comment on this as I had used another local storage center and it was climate controlled as well and was faced w/mold, spiders/bugs on my furnishings. Again, 43rd Street Self Storage is the BEST and the cost of storage was very reasonable!!

I hopeU-Haul will forgive me for saying I did not expect a trailer rental business to be so…read moreexcellent. I picked up a trailer here and was astonished at the helpfulness, friendliness and professionalism of the staff. (On top of that this place is the Disney World of U-Haul as it is very clean and spacious).

One of the best U-Haul experiences I've had before. Rented a cargo van and TJ was really helpful…read moreand polite to work with. Clean and well stocked store. Definitely will use them again in the future!

Needed short term storage at a reasonable rate and got exactly that. Facility is being improved and…read moreI was able to do business by phone.

The new management company that took over this facility has fixed every previous problem and issue,…read moreand they still charge less than everyone else. Customer for life!

Sandy was very helpful. My husband has rented a storage room for the last 10 years. We needed…read moreassistance in managing our monthly rental amount. Sandy was very proactive in helping us get the best deal for our loyalty! Thank you Sandy!

I have rented from this facility 3 times. This last rental was by far the worst. Two months into…read moreour monthly agreement, the monthly rent was "reevaluated" and increased by 25%. Renter beware. They can reassess your rental agreement and raise the price whenever they choose to. In addition, this time our contents got wet due to flooding and many things were damaged. We were unaware of the issue but only discovered it when we moved out. Not worth the expense. I will not return to this location.

I returned to my unit after a year to empty it out. I was only in town for 24 hours so it was a…read morevery stressful time. Mike at the front desk was SO nice and patient with me! He answered my questions and helped me get my lock off. I was also transporting a scooter back to CA and was waiting on a transportation company to pick it up. It was raining so Mike offered to put a tarp on it for me! The transport guy called to say he wouldn't be there until late at night (after my flight left), so Mike offered to store my scooter behind the security gate and created a one-time passcode for the transport guy to access. He went above and beyond and really put my nerves at ease! I appreciate his kindness!

Carol is a total pleasure to work with, even from out of town. Highly recommend.read more