My recent experience with U-Haul was extremely disappointing, and I would not recommend their…read moreservices. A few days before my rental, U-Haul asked me to transport one of their trailers for a promised $100 payment. However, when I arrived to pick up my truck, the offer was suddenly withdrawn without explanation. My rental was scheduled from May 31 to June 2, 2026. When I arrived at the location where I had made my reservation, the representative did not introduce themselves and simply informed me that my truck had been moved to another location, wasting my time and requiring an additional trip. At the second location, another representative failed to explain the rental process and placed a $100 hold on my card without mentioning it beforehand. The truck was delivered with only a quarter tank of fuel and the check engine light already on. I immediately called U-Haul to report the issue. My original drop-off location was Daytona Beach, but when my plans changed, I called ahead and informed U-Haul that I would be returning the truck to Gainesville. Only then was I told that changing the return location would alter my contract and increase my charges. This was never explained when I picked up the vehicle. Despite returning the truck a full day early, U-Haul kept my $100 deposit, told me I owed an additional $37, and has now sent another bill for approximately $67 while threatening a $30 late fee if it is not paid promptly. The lack of communication, surprise charges, poor customer service, and constantly changing information made this one of the worst rental experiences I have ever had. I left feeling misled and frustrated, and I will not be using U-Haul again.

I hopeU-Haul will forgive me for saying I did not expect a trailer rental business to be so…read moreexcellent. I picked up a trailer here and was astonished at the helpfulness, friendliness and professionalism of the staff. (On top of that this place is the Disney World of U-Haul as it is very clean and spacious).

This is probably the most central location for a full-service U-haul store, in Gaunesville…read more They have boxes and dollies and stuff, (trucks of course) for moving, you can also rent climate-controlled storage space and they even fill up your propane tank, in just a few minutes, for under $20!! It get a bit busy, so maybe parking can be a challenge, but you can always drive around back, too!

I do not understand all of the negative reviews. I have rented from this location four or five…read moretimes over the years. Definitely not frequently. But when I've needed something, they've always done a superb job. My most-recent experience took place 6/2 & 6/3. I needed to rent a trailer to haul a motorcycle home from Melbourne (200 miles each way). The pick-up Friday afternoon was smooth and fast. The young lady who served me, both at the counter and in the lot, was awesome. Very friendly and efficient. I returned the trailer Saturday afternoon. There was a young man in the lot who directed me to a drop-off spot. He unhitched the trailer, processed my return, and I was back on the road in less than five minutes without even having to go inside. Here's a bonus: I was an hour or two over 24 hours. I had initially reserved the trailer for three days (until Monday). They only charged me for one day! Wish Enterprise did that. LOL. Top marks for this U-Haul location!

After reading the scathing reviews of the UHAUL nearby, I was scared to risk the same treatment…read morewhen needing a truck for our big move! When I booked the appointment I was surprised how polite and enthusiastic the gentleman who answered the phone was. Later on when I went to inquire how much a dolly would be to rent he eagerly told me, "Oh, we can include that for you free of charge! I will go ahead and notate that on your account right now!" Well alright! My father used this company before and he highly recommended them. They were MORE expensive than UHAUL but I didn't want to take the chance of our reserved truck being given away or given a downsized truck. The customer service so far was superb and with my father's recommendation I was feeling pretty confident in my choice. The day was not without its hiccups unfortunately. Some customer dropped off the rental truck and blocked ENTRANCE and no one could get a truck OUT until the keys were found. As a result the truck arrival was an hour later than expected. My movers (my willing friends) were laid back about it and just feasted on donuts in the meanwhile. No biggie. My husband told me that the employees were *ALREADY* familiar with our order when he arrived and the gentleman making the handoff said, "And it looks like it was noted that you are in need of a dolly. Let me get that for you." without even being prompted! Later on I noticed we were charged for the optional coverage and insurance feature. I made a phone call and the Account Manager Megan quickly rectified the mistake. Our process with Enterprise wasn't the smoothest, but overall I was happy with them.

Couldn't be more happy with Enterprise Truck Rental on Phillips Highway. We recently rented a Ford…read moreTransit and had a great experience. The manager, Manny, helped us through the rental process and made suggestions (unlimited mileage) that ultimately saved us a bundle. When we arrived to picked up the van, Dom assisted us at pick up. It was a quick and easy process. He was great. Then, Manny stepped up again and moved his car to let us park in the shade. If you need a truck, I couldn't recommend any other place. Well done Enterprise Truck Rental!! And THANK YOU!

Recently, during a difficult time with the health decline of my father, travel arrangements,…read moreincluding renting a car for the family, felt overwhelming. Claudia at Enterprise Rent-A-Car made a difficult situation surprisingly manageable. Claudia was a true lifesaver, displaying genuine empathy and care. She listened patiently and went above and beyond to meet the needs of the family. She seemed to understand the stress and handled everything with grace and professionalism. She blended professional efficiency with a wonderfully supportive and humorous demeanor. Her lightheartedness provided relief, bringing smiles and making the customer feel genuinely cared for, while still handling all the rental details with impeccable attention and competence. In a world where customer service can feel impersonal, Claudia is a shining example of compassion. Her kindness during this challenging period is greatly appreciated. If a rental is needed and a competent, caring person is desired, ask for Claudia - she's an absolute gem! Claudia- my mom, The Secret Agent, will be looking for you at her Publix to give you a big hug!! Thank you

David Berger knows what he's talking about and helped me out a lot appreciate the help - Musaread more

I reserved a 22 foot truck from Penske because it cost $200 less than a 15 foot truck (which was…read morewhat I really needed). I arrived at the storage location, which will not be named because this is about Penske, not about the lousy service given by the kid at the storage location. I told him that I reserved a 22 foot truck. The young man told me that all they have available is a 26 foot truck. I explained to him that I had just called Penske and verified that the truck was available and was told that it was. The young man said that Penske's contract states that they guaranty a truck, not that they will honor the truck I reserved. Okay, my fault for not reading the small print and believing the Penske Customer Service Rep. Storage guy told me the extra footage comes at no extra cost to me. Oh, really? What about the extra gas that it takes to drive the larger truck?? The truck that Penske gave me is a 26 foot mammoth that got 6-8 miles to the gallon. Luckily, being a military veteran, I was used to driving trucks that large. The steps to climb out of the truck can be slippery when it's raining. Be careful. Air/Heat was good. Radio/speakers were good except that the radio controls and face plate are so dark, it's difficult to see the radio stations. Make sure to keep whatever you need, close to you at arms length. Why? Because the seat belt tightened as I drove and would not allow me to look over the steering wheel to see what gear I was in or how much gas is left in the truck. I also couldn't reach the radio button and I'm 6 feet tall. In order to keep the seat belt from squeezing me to death, I had to unfasten the belt and pull out more slack. This Penske truck however, didn't allow me to pull the slack out. It locked in place. I had to lower my speed to 45 MPH to get the belt to loosen. I guess it's not made to drive on the interstate. If I wanted to turn left at a 5 point intersection where traffic comes from my right at a slightly less than 90 degree angle, I had to unfasten my seat belt, put the truck in park, crawl over to the passenger side and look back to see if traffic was coming (blind spot), jump back over to the driver's side, throw the truck into 1st gear and floor it while putting my seat belt back on and shifting to 2nd gear. I had to do that twice. Not sure how the semi-truck driver's do it. The diesel gas tank does not fill up to the "Full" marker even though I pulled the hose back out of the tank to put as much as I could. White foam from the diesel fuel prevented me from filling up the tank. Penske charges between $8 to $11 a gallon if they have to refuel the tank to full. Diesel fuel today costs $1.99 a gallon. When checking the truck for damage, be sure to look inside the truck's bed. People bend the hooks and beams in the back and you can be held liable. I found using the shifter on the automatic to be useful in getting up the hill. Make sure to let the engine warm up, otherwise be prepared to hear some strange noises. Also, look under the seat before you leave. Things fall in the cracks and under the seat. I inquired about Penske's moving service. They charge a 2 hour minimum plus travel fee. The cost of using their moving services for 2 hours was higher than renting a one way truck for 400 miles. This was my first experience with Penske. It won't be my last. There's not much to choose from.

From the owner: Save Up To 20% When You Reserve Online Today!read more

If I could give no stars I would! I've been using Enterprise for several years now and have never…read moreexperienced such disregard for the customer's time, service and the rule of business professionalism... Tim the local representative needs to be retrained and requires a professional attitude when dealing with customer problems. In addition to the truck not having an operational liftgate, which was not inspected and repaired prior to rental, there was a loss of income and an exorbitant amount of wasted time. The manager (John) was confrontational at the end in an effort to try not to resolve the losses associated with the defective equipment (had to bring it all way back to the office for repair, my paid roadside service was useless/only basic repairs. A mobile mechanic at the office?)! John the manager had me waiting 2+ hours for a repair due to a lack of communication/ coordination between himself and the mobile mechanic. Not only was I not given an estimated invoice prior to renting the truck, upon arrival Tim tried to change the agreement and increase the cost! It was just a horrible business experience from start to finish.